Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Xcaret parkına giriş imkanı ile sınırsız ayrıcalıkları bünyesinde barındıran, Cancun'daki bu 5 yıldızlı resortun en seçkin kısmı. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 13415 ratings. 13415 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Heathervanessapratt on . Lovely holiday Staying in this hotel was lovely, plenty of places to relax and chill and amazing wildlife. We went to the spa for a massage which was ace, the staff are kind and friendly. Lots of spaces by the... Rating: 4
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı

5 dakika Carmen Plajı

58 km Tulum

41 km Xel há

Premios y Reconocimientos Prizes and awards

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
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    Round Indicators
    Jerald S. S Beavercreek, United States. 12/12/2017 Çiftler

    “One of the prettiest resorts we have ever been to.”

    This was one of the prettiest resorts we have stayed at. Our room was very comfortable and a good size for the two of us. We are first club owners and we were in a studio room. We did have to ask for someone to come to the room twice to fix our tv reception. Also, our shower drain was clogged but we just called and someone came right away to fix it. The only thing we weren't happy with was the food. We are not picky eaters but the food needs some work. It would be nice if they had a place you could get fresh made sandwiches. We would recommend this resort and we would stay here again.
    Round Indicators
    dave s Ontario, Kanada. 12/12/2017 Çiftler

    “Great resort”

    Everything about this place is amazing, we have been 11 times and love it each time, have never had a bad time there. It’s close to all day trips and hour from airport. Staff are very friendly and very hard working. Rooms and very clean , entertainment is always good, all around great resort to visit
    Round Indicators
    mrstiffwolf Cherry Valley, Kaliforniya. 12/11/2017 Çiftler

    “Better than expected! Will return!”

    I read every review and tried to pick through the picky pants people and really get the gist. I went with low expectations because of some of these reviews and was blown away with how gorgeous this place is and how much fun we had! Moral of the story= some people will NEVER be happy! I am a cruise girl, I have been on over 20, and this is my first all inclusive. The property is stunning, we are active people so the walking did not bother us at all, in fact that was one of our favorite parts! There are so many small nature short cuts (that take longer sometimes) were you go right into the jungle. Monkeys, iguanas, deer and many animal and birds we've never seen before were all over the property. We enjoyed looking for them every time we stepped out of our room! The rooms are spacious, we did a cheap room through Travelocity and didn't have a good view at all, but still a great balcony, a big spacious room, where beer, soda and water were stocked daily. People are right, there is very limited privacy, the bathroom door is slotted and you can see and hear pretty much everything. Side note= there are lots of very clean public restrooms all over the property! The cleaning staff was always super fast to clean up our room when we stepped out, even if for only an hour. The food was just fine, nothing crazy gourmet, but better than I thought it would be and we never went hungry. The pools are awesome, the staff is friendly AND we NEVER ONCE got talked to about a timeshare! I was SO nervous about this since all the reviews go on and on about it. I was ready to turn down the "tours" or be irritated by all the asking, but was worried all for nothing. Honestly we adored our 5 night stay, it was romantic and relaxing and everything I needed it to be! Very happy with our stay!! PROS: Spacious rooms with comfy beds and lots of closet space Great in room shower Nice balcony space Good food Wild life Pools CONS: Lack of privacy in bathroom Mixed drinks were horrible, stick to beer or bring your own mixers

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear mrstiffwolf, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    Beth B Sedona, Arizona. 12/11/2017 Çiftler

    “Nice resort but very limited beach access”

    Resort grounds are beautiful with spider monkeys & iquanas free ranging. Pools are nice although main pool with swim up bar was closed for renovation during our stay. Beach lagoon is very limited and not very pleasant for snorkeling - has fish but visibility is very poor & bottom is littered with trash. Could not access waters beyond lagoon because red flag was up (have to wonder if swimming is ever allowed beyond the lagoon). Staff was very nice, helpful and accommodating (with the exception of the king bed we requested in advance). Food & drinks are pretty good - nice that restaurants don't require reservations, though imagine that could turn into a negative if resort was really busy. Some bars (beach) seemed understaffed with single bar tender left to handle guests plus servers. Would recommend this resort overall but not a great choice if beach access & snorkeling are important to you.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear Beth B, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle, the Xcaret Park and we that we have a handmade beach. You can also find some pictures. The beach at our hotel, it has been constructed with the purpose of offering our guests a safe environment to swim and enjoy the underwater landscape that is natural to the area. Many families enjoy the beach as it is free from strong currents and large waves. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We are thrilled to know that beside this, you had a wonderful time. Regards.

    Round Indicators
    646oksanan Greendale, Wisconsin. 12/11/2017 Aile

    “One of the best trips”

    This was a splendid trip for our family because of the wonderful service, people, and culture. Everything was convenient and there was no flaw in our stay. Our resort had so many activities to keep us occupied and we took great excursions to learn more about the ancient ruins in the area. The staff was friendly and gave a positive vibe of relaxation and pleasentry. We had a blast at the swimming pools and at the open access beach. The food and great refreshing drinks were marvelous and we never went hungry :). Thank you Occidental for everything and making us wanting to come back in the near future.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Hi 646oksanan, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    DEĞERLENDIRME

    Round Indicators

    • aralık 12 2017
    • Beavercreek, United States
    • Çiftler

    Jerald S. S

    “One of the prettiest resorts we have ever been to.”


    This was one of the prettiest resorts we have stayed at. Our room was very comfortable and a good size for the two of us. We are first club owners and we were in a studio room. We did have to ask for someone to come to the room twice to fix our tv reception. Also, our shower drain was clogged but we just called and someone came right away to fix it. The only thing we weren't happy with was the food. We are not picky eaters but the food needs some work. It would be nice if they had a place you could get fresh made sandwiches. We would recommend this resort and we would stay here again.


    DEĞERLENDIRME

    Round Indicators

    • aralık 12 2017
    • Ontario, Kanada
    • Çiftler

    dave s

    “Great resort”


    Everything about this place is amazing, we have been 11 times and love it each time, have never had a bad time there. It’s close to all day trips and hour from airport. Staff are very friendly and very hard working. Rooms and very clean , entertainment is always good, all around great resort to visit


    DEĞERLENDIRME

    Round Indicators

    • aralık 11 2017
    • Cherry Valley, Kaliforniya
    • Çiftler

    mrstiffwolf

    “Better than expected! Will return!”


    I read every review and tried to pick through the picky pants people and really get the gist. I went with low expectations because of some of these reviews and was blown away with how gorgeous this place is and how much fun we had! Moral of the story= some people will NEVER be happy! I am a cruise girl, I have been on over 20, and this is my first all inclusive. The property is stunning, we are active people so the walking did not bother us at all, in fact that was one of our favorite parts! There are so many small nature short cuts (that take longer sometimes) were you go right into the jungle. Monkeys, iguanas, deer and many animal and birds we've never seen before were all over the property. We enjoyed looking for them every time we stepped out of our room! The rooms are spacious, we did a cheap room through Travelocity and didn't have a good view at all, but still a great balcony, a big spacious room, where beer, soda and water were stocked daily. People are right, there is very limited privacy, the bathroom door is slotted and you can see and hear pretty much everything. Side note= there are lots of very clean public restrooms all over the property! The cleaning staff was always super fast to clean up our room when we stepped out, even if for only an hour. The food was just fine, nothing crazy gourmet, but better than I thought it would be and we never went hungry. The pools are awesome, the staff is friendly AND we NEVER ONCE got talked to about a timeshare! I was SO nervous about this since all the reviews go on and on about it. I was ready to turn down the "tours" or be irritated by all the asking, but was worried all for nothing. Honestly we adored our 5 night stay, it was romantic and relaxing and everything I needed it to be! Very happy with our stay!! PROS: Spacious rooms with comfy beds and lots of closet space Great in room shower Nice balcony space Good food Wild life Pools CONS: Lack of privacy in bathroom Mixed drinks were horrible, stick to beer or bring your own mixers


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear mrstiffwolf, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • aralık 11 2017
    • Sedona, Arizona
    • Çiftler

    Beth B

    “Nice resort but very limited beach access”


    Resort grounds are beautiful with spider monkeys & iquanas free ranging. Pools are nice although main pool with swim up bar was closed for renovation during our stay. Beach lagoon is very limited and not very pleasant for snorkeling - has fish but visibility is very poor & bottom is littered with trash. Could not access waters beyond lagoon because red flag was up (have to wonder if swimming is ever allowed beyond the lagoon). Staff was very nice, helpful and accommodating (with the exception of the king bed we requested in advance). Food & drinks are pretty good - nice that restaurants don't require reservations, though imagine that could turn into a negative if resort was really busy. Some bars (beach) seemed understaffed with single bar tender left to handle guests plus servers. Would recommend this resort overall but not a great choice if beach access & snorkeling are important to you.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear Beth B, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle, the Xcaret Park and we that we have a handmade beach. You can also find some pictures. The beach at our hotel, it has been constructed with the purpose of offering our guests a safe environment to swim and enjoy the underwater landscape that is natural to the area. Many families enjoy the beach as it is free from strong currents and large waves. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We are thrilled to know that beside this, you had a wonderful time. Regards.

    DEĞERLENDIRME

    Round Indicators

    • aralık 11 2017
    • Greendale, Wisconsin
    • Aile

    646oksanan

    “One of the best trips”


    This was a splendid trip for our family because of the wonderful service, people, and culture. Everything was convenient and there was no flaw in our stay. Our resort had so many activities to keep us occupied and we took great excursions to learn more about the ancient ruins in the area. The staff was friendly and gave a positive vibe of relaxation and pleasentry. We had a blast at the swimming pools and at the open access beach. The food and great refreshing drinks were marvelous and we never went hungry :). Thank you Occidental for everything and making us wanting to come back in the near future.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Hi 646oksanan, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

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