Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Xcaret parkına giriş imkanı ile sınırsız ayrıcalıkları bünyesinde barındıran, Cancun'daki bu 5 yıldızlı resortun en seçkin kısmı. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11458 ratings. 11458 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by tbreunig on . Great value for the price! The resort itself is absolutely beautiful, especially the main lobby with the water flowing down the staircase and the river that winds through the property. Our room was well appointed and I found... Rating: 4
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


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63,2 km  Cancun Uluslararası Havalimanı

5 dakika Carmen Plajı

58 km Tulum

41 km Xel há

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
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    Round Indicators
    lulife7890 Toronto, Kanada. 04/26/2017 Arkadaş kaçamakları

    “Best food ever in a resort”

    The GOOD side and the small DOWN side First, mostly all good. Stunning resort from the moment you step inside to the grand foyer, to the granite check in counter always 3 or more people working at one time, all spoke really good English. Money can be exchanged at the front desk.. the Peso changes daily so they recommend you only change a little at a time, its approx 17 Peso's per USA dollar. You do not have to exchange as US dollars in accepted in the resort. Check in was a breeze. The resort is enormous, so ask for a map or a tour so you can find your building. Each building is 3 stories, most have balconies. and there are a lot of buildings. (we got lost more than we would like to admit). NOTE: the balcony doors are self locking.. great you may say... not if you are both on the balcony and you close the door, you have now locked yourself out of your room and hope you have a neighbor in the next room so you can ask them to call front desk and come and open your door, its a habit to close the door behind you..DO NOT close the door fully. It happened to a number of guests including myself. I do think and would like to see the hotel have a small sign telling you this as it is not the norm. ROOM: great, clean, mini fridge. 2 beers, water n pop. TV didn't work in 10307, but we didn't go to watch TV. FOOD: I love this place, WELL DONE for getting rid of having to make reservations to any of your 5 restaurants, it was awesome. We ate at 4 of the 5 a la carts and enjoyed each and everyone. The buffet is also amazing, you can pick your own steak, chicken, pork chop have it grilled anyway you wish. Seafood always fresh, Pasta bar made anyway you wish, a huge wonderful salad bar, its clean and plentiful. The pizza place and Mexican which is located up the stairs from the sports bar is open all night and again great service and good food, plus a bar there and serves all night. We never had a bad meal ever. The wait staff are amazing, so attentive, just pure quality people. We didn't get too experience the full resort , its so big, but what we did see we liked. I loved the adult salt water pool, ask where it is as you can not see it from the cove, its around the corner hidden. We dove for 3 days, and if anyone has questions about the diving please message me. Again it was amazing and fairly priced. The entertainment in the lobby was out of this world, each night they have a different artist, we sat and listened to a Saxs player, he was so good, never heard anything like it. well worth listening too. We didnt see any of the shows, so i cannot comment. Down side.. not much other than there is A LOT of walking and stairs, every where you need to go you need to walk a flight of stairs, large flights, if you have mobility issues, this is NOT the resort for you..by the end of the week, even my knees were feeling the pain of stairs and walking the resort (i'm sure the wave runners didn't help) they do have elevators , all 3 were out of commission 90 % of the time last week. CONFUSED MOMENT: perhaps the staff at Occidental can answer this.. why do you have a coffee bar in the lobby that you have to pay for????50$ a coffee... it just didn't make sense, you are at an all inclusive resort where you have cappuccinos, espresso at lunch breakfast and dinner, yet if you want a coffee during day time you charge, (there is a coffee kiosk in the lobby at the bottom of the stairs), this was odd and not impressive. I wasn't a fan of the man made beach cove, i found it dirty and smelly , but that is my opinion, and i must say i do love a beach, an ocean. The 3 pools are HUGE, you never have to worry about not having space, well shaded if you need it and plenty of chairs, all have bars located next to them. Very clean. in fact the resort was well kept. No towel cards, which was a nice change. I would recommend this location to anyone (except those with bad knees) I was very impressed with the staff and the hotel. Not so impressed with the people at the excursion desk. we booked an activity 5 days in advance and due to injury knew that the excursion would not be possible, we gave 4 days notice and we were told no money back. I was not going to have that, its was an adventure park so we hadn't taken up anyone spots, and it was over 200$ USA per person so i wasn't about to let that go, it took 3 visits to the excursion desk and threatening to speak with the hotel manager to cancel the purchase ( the excursion people get commission of each trip they book, so i get it, he lost money) but he charged me 35 USA for a cancellation fee..again not impressed and he was very rude, lovely when we booked but very rude and accused us of lying about the injury when we asked to cancel. Orisi was his name I believe. Ask about cancellations fees or don't book too far in advance so you do not have to fight to get your money back. It was too bad as this episode was the only negative moment on the trip, it took 2 days to sort it out. The diversity of age groups was wonderful, from babies to seniors, couples to friends having a holiday. Its a place for any age group. We didn't go to x caret park. it is 99$ USA per person, which is not a bad price considering you can spend a full day in there, and pop back into the resort to eat and then go back, its literally part of the resort, u walk through an opening and you are there. We have been before and loved it. If you have any questions regarding wave runners (55$ for an hour double riders) too diving approx 60$ a dive ( the Cenotes were a once in a lifetime dive) to Cirque Du Soliel, ask away. The most expensive thing i found was the taxi's. It is not cheap to take a cab. we paid 65$ to go and see cirque du soleil , a 20 minute drive. We had a vacation to remember. def worth a try. I went with a friend of the same sex so we didn't ever get asked about time share. They will only ask couples.
    Round Indicators
    kurtludwigk 04/26/2017 Çiftler

    “the place is great”

    like the place food quality was poor this time and they need to have some sandwiches for very early arivels need quality of meat in special restaurants the place is super relaxing and you need to ask your members what bottles they want in the room thank you
    Round Indicators
    epennell Liverpool, İngiltere. 04/26/2017 Aile

    “Beautiful Holiday 5*”

    First of all, we had read the very mixed reviews of this hotel and were weary over timeshares, etc. Once we arrived for the first time in Mexico at this beautiful hotel we had the experience of a lifetime, I cannot see how somebody could make a less than 5* review of this hotel. Once we had arrived into the grand reception area we were blown away by the sheer size of the place! At checking in we were told that the hotel had been overbooked for the upcoming weekend, we were given the option to stay anyway or spend a week in their sister hotel Barcelo Maya Palace Resort about 30 minutes drive away with return taxi fare to be paid. Another bonus was that we would receive 2 free day passes to the Xcaret Eco resort that is located next door to the Occidental. As we were travelling in a couple we did not mind this situation but could understand the stress if travelling with a younger family/elderly. In our eyes this was two holidays in one. Back to the Occidental, this place was beautiful with nice rooms, a bit basic but we did not spend much time in the room. The complex is massive but the golf buggies that escort people around are simply not necessary. All pools are massive with great bars and not overcrowded as expected. All restaurants were lovely but especially the steak house, the best steak I've ever had! Other favourites include the Japanese and the pool bar restaurant. The wildlife around the hotel was amazing to watch, full of lizards, monkeys, parrots and beautiful coati's. Also, every evening there is a show in the river near the reception of the Mayans, did not tire of hearing/seeing this for two weeks, we loved it! Absolutely loved this hotel and do not have one bad word to say about it, so glad we did not listen to the negative reviews! This was our first time in Mexico and we have fell in love with the country thanks to this beautiful hotel.
    Round Indicators
    Andrea A 04/25/2017 Aile

    “Spring break”

    Plus: The hotel is for families. The food was unexpectedly better than cruises. Lots of fresh seafood selection. Acceptable variety of food. Mostly friendly service. Animals were roaming freely, and the area was widely spaced and maintained well. Not very crowded and relaxing feel. Gym was functional and opening times catered to travelers. Walking distance to the park. Negatives: Fun club activities and shows were not organized well. There should be a centralized type of announcement including venue to garner more participation and audience. Announcements of activities should be often enough to remind guests which could be part of the selling point of the hotel. The tennis courts were maintained well but rackets and balls were in poor condition. Foosball, air hockey was near dining area but all the accessories were not strategically placed beside them. The walk was another building. Walls were thin enough to hear conversations and housekeeping rules were not implemented enough despite our complaint about noise at 2 am. Front desk people are lacking that phones were often not answered.

    Social media Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    juanz564 Miami, Florida. 04/25/2017 Aile

    “WOW”

    Well allow me to say that I went to this hotel and it was superb please get the xcaret pass and it's worth it. You won't believe the cenotes and ending up at the beach and all, just awesome. The hotel it's awesome and the staff just goes above and beyond to please you.

    Social media Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    DEĞERLENDIRME

    Round Indicators

    • nisan 26 2017
    • Toronto, Kanada
    • Arkadaş kaçamakları

    lulife7890

    “Best food ever in a resort”


    The GOOD side and the small DOWN side First, mostly all good. Stunning resort from the moment you step inside to the grand foyer, to the granite check in counter always 3 or more people working at one time, all spoke really good English. Money can be exchanged at the front desk.. the Peso changes daily so they recommend you only change a little at a time, its approx 17 Peso's per USA dollar. You do not have to exchange as US dollars in accepted in the resort. Check in was a breeze. The resort is enormous, so ask for a map or a tour so you can find your building. Each building is 3 stories, most have balconies. and there are a lot of buildings. (we got lost more than we would like to admit). NOTE: the balcony doors are self locking.. great you may say... not if you are both on the balcony and you close the door, you have now locked yourself out of your room and hope you have a neighbor in the next room so you can ask them to call front desk and come and open your door, its a habit to close the door behind you..DO NOT close the door fully. It happened to a number of guests including myself. I do think and would like to see the hotel have a small sign telling you this as it is not the norm. ROOM: great, clean, mini fridge. 2 beers, water n pop. TV didn't work in 10307, but we didn't go to watch TV. FOOD: I love this place, WELL DONE for getting rid of having to make reservations to any of your 5 restaurants, it was awesome. We ate at 4 of the 5 a la carts and enjoyed each and everyone. The buffet is also amazing, you can pick your own steak, chicken, pork chop have it grilled anyway you wish. Seafood always fresh, Pasta bar made anyway you wish, a huge wonderful salad bar, its clean and plentiful. The pizza place and Mexican which is located up the stairs from the sports bar is open all night and again great service and good food, plus a bar there and serves all night. We never had a bad meal ever. The wait staff are amazing, so attentive, just pure quality people. We didn't get too experience the full resort , its so big, but what we did see we liked. I loved the adult salt water pool, ask where it is as you can not see it from the cove, its around the corner hidden. We dove for 3 days, and if anyone has questions about the diving please message me. Again it was amazing and fairly priced. The entertainment in the lobby was out of this world, each night they have a different artist, we sat and listened to a Saxs player, he was so good, never heard anything like it. well worth listening too. We didnt see any of the shows, so i cannot comment. Down side.. not much other than there is A LOT of walking and stairs, every where you need to go you need to walk a flight of stairs, large flights, if you have mobility issues, this is NOT the resort for you..by the end of the week, even my knees were feeling the pain of stairs and walking the resort (i'm sure the wave runners didn't help) they do have elevators , all 3 were out of commission 90 % of the time last week. CONFUSED MOMENT: perhaps the staff at Occidental can answer this.. why do you have a coffee bar in the lobby that you have to pay for????50$ a coffee... it just didn't make sense, you are at an all inclusive resort where you have cappuccinos, espresso at lunch breakfast and dinner, yet if you want a coffee during day time you charge, (there is a coffee kiosk in the lobby at the bottom of the stairs), this was odd and not impressive. I wasn't a fan of the man made beach cove, i found it dirty and smelly , but that is my opinion, and i must say i do love a beach, an ocean. The 3 pools are HUGE, you never have to worry about not having space, well shaded if you need it and plenty of chairs, all have bars located next to them. Very clean. in fact the resort was well kept. No towel cards, which was a nice change. I would recommend this location to anyone (except those with bad knees) I was very impressed with the staff and the hotel. Not so impressed with the people at the excursion desk. we booked an activity 5 days in advance and due to injury knew that the excursion would not be possible, we gave 4 days notice and we were told no money back. I was not going to have that, its was an adventure park so we hadn't taken up anyone spots, and it was over 200$ USA per person so i wasn't about to let that go, it took 3 visits to the excursion desk and threatening to speak with the hotel manager to cancel the purchase ( the excursion people get commission of each trip they book, so i get it, he lost money) but he charged me 35 USA for a cancellation fee..again not impressed and he was very rude, lovely when we booked but very rude and accused us of lying about the injury when we asked to cancel. Orisi was his name I believe. Ask about cancellations fees or don't book too far in advance so you do not have to fight to get your money back. It was too bad as this episode was the only negative moment on the trip, it took 2 days to sort it out. The diversity of age groups was wonderful, from babies to seniors, couples to friends having a holiday. Its a place for any age group. We didn't go to x caret park. it is 99$ USA per person, which is not a bad price considering you can spend a full day in there, and pop back into the resort to eat and then go back, its literally part of the resort, u walk through an opening and you are there. We have been before and loved it. If you have any questions regarding wave runners (55$ for an hour double riders) too diving approx 60$ a dive ( the Cenotes were a once in a lifetime dive) to Cirque Du Soliel, ask away. The most expensive thing i found was the taxi's. It is not cheap to take a cab. we paid 65$ to go and see cirque du soleil , a 20 minute drive. We had a vacation to remember. def worth a try. I went with a friend of the same sex so we didn't ever get asked about time share. They will only ask couples.


    DEĞERLENDIRME

    Round Indicators

    • nisan 26 2017
    • Çiftler

    kurtludwigk

    “the place is great”


    like the place food quality was poor this time and they need to have some sandwiches for very early arivels need quality of meat in special restaurants the place is super relaxing and you need to ask your members what bottles they want in the room thank you


    DEĞERLENDIRME

    Round Indicators

    • nisan 26 2017
    • Liverpool, İngiltere
    • Aile

    epennell

    “Beautiful Holiday 5*”


    First of all, we had read the very mixed reviews of this hotel and were weary over timeshares, etc. Once we arrived for the first time in Mexico at this beautiful hotel we had the experience of a lifetime, I cannot see how somebody could make a less than 5* review of this hotel. Once we had arrived into the grand reception area we were blown away by the sheer size of the place! At checking in we were told that the hotel had been overbooked for the upcoming weekend, we were given the option to stay anyway or spend a week in their sister hotel Barcelo Maya Palace Resort about 30 minutes drive away with return taxi fare to be paid. Another bonus was that we would receive 2 free day passes to the Xcaret Eco resort that is located next door to the Occidental. As we were travelling in a couple we did not mind this situation but could understand the stress if travelling with a younger family/elderly. In our eyes this was two holidays in one. Back to the Occidental, this place was beautiful with nice rooms, a bit basic but we did not spend much time in the room. The complex is massive but the golf buggies that escort people around are simply not necessary. All pools are massive with great bars and not overcrowded as expected. All restaurants were lovely but especially the steak house, the best steak I've ever had! Other favourites include the Japanese and the pool bar restaurant. The wildlife around the hotel was amazing to watch, full of lizards, monkeys, parrots and beautiful coati's. Also, every evening there is a show in the river near the reception of the Mayans, did not tire of hearing/seeing this for two weeks, we loved it! Absolutely loved this hotel and do not have one bad word to say about it, so glad we did not listen to the negative reviews! This was our first time in Mexico and we have fell in love with the country thanks to this beautiful hotel.


    DEĞERLENDIRME

    Round Indicators

    • nisan 25 2017
    • Aile

    Andrea A

    “Spring break”


    Plus: The hotel is for families. The food was unexpectedly better than cruises. Lots of fresh seafood selection. Acceptable variety of food. Mostly friendly service. Animals were roaming freely, and the area was widely spaced and maintained well. Not very crowded and relaxing feel. Gym was functional and opening times catered to travelers. Walking distance to the park. Negatives: Fun club activities and shows were not organized well. There should be a centralized type of announcement including venue to garner more participation and audience. Announcements of activities should be often enough to remind guests which could be part of the selling point of the hotel. The tennis courts were maintained well but rackets and balls were in poor condition. Foosball, air hockey was near dining area but all the accessories were not strategically placed beside them. The walk was another building. Walls were thin enough to hear conversations and housekeeping rules were not implemented enough despite our complaint about noise at 2 am. Front desk people are lacking that phones were often not answered.


    Social media Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    DEĞERLENDIRME

    Round Indicators

    • nisan 25 2017
    • Miami, Florida
    • Aile

    juanz564

    “WOW”


    Well allow me to say that I went to this hotel and it was superb please get the xcaret pass and it's worth it. You won't believe the cenotes and ending up at the beach and all, just awesome. The hotel it's awesome and the staff just goes above and beyond to please you.


    Social media Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

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