Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Xcaret parkına giriş imkanı ile sınırsız ayrıcalıkları bünyesinde barındıran, Cancun'daki bu 5 yıldızlı resortun en seçkin kısmı. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 12559 ratings. 12559 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Maria S on . Great Hotel in an Excellent Location! I don’t normally leave reviews but felt I had too. We got back to the UK from our family holiday after a 2 week stay on 05/08/17 and we absolutely loved this hotel. The wildlife was amazing; the... Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı

5 dakika Carmen Plajı

58 km Tulum

41 km Xel há

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12598 Görüşler

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44% Complete

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    Adamsfamily100 Dartford, İngiltere. 08/18/2017 Aile

    “Really??!!”

    We love this resort ... Genuinely gutted, had a fantastic day at the beach, then a brilliant afternoon/ evening with friends at the Virgin pool - headed back to the room to crash with the kids and get room service, ready for an early night in preparation for our trip out tomorrow. Only to be told we cannot have room service because we do not have a credit card registered to the room. The charge actually being $8 only, I am absolutely shocked and gutted I am now expected to walk to the lobby and register a card for an $8 charge!!! Come on Occidental, surely you have more respect for your guests?

    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear Adamsfamily100, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Please accept our apologies for the lack of service, I never like to read such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. Please let me know when you will be back to our property and I will personally make sure that your next visit will be a perfect one. Regards.

    Round Indicators
    gonzalesjb Dallas, Teksas. 08/18/2017 Arkadaş kaçamakları

    “My Trip!”

    Great place for family or with your friends! Staff was very friendly! Excellent food! Rooms always kept clean! We spent couple of days in he pool with the swim up bar! We meet some great people there! Restaurant above the bar was pretty good!

    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear gonzalesjb, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    436stacyd Bloomsburg, Pensilvanya. 08/18/2017 Aile

    “Nice”

    The food at the buffet was good. The specialty restaurants we went to the steak house the steak was good service horrible. Italian was horrible all the way around. After and hour we almost left without getting our food. Rooms and beds were so comfortable. Activities and night entertainment were more kid based. Had one margarita that was hortible. Teenagers had Miami vice that were good. Resort was very large. Loved seeing the wild animals.

    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear 436stacyd, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    37margarito 08/17/2017 Aile

    “occidental Hotel has every thing a vacationer can dream of, from the beautiful site too the nice and friendly restaurant”

    For my first experience in Mexico, I would highly recommend this hotel to anybody that would love to enjoy fun and adventure; specially having the Xcaret park right in the hotel. Xcaret is for everyone

    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear 37margarito, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    Jape330 Ascot, İngiltere. 08/16/2017 Aile

    “Amazing second visit!”

    Our second year here and we had an amazing time. The friendly staff, lovely rooms, amazing facilities, great food and, of course, the monkeys on the balcony! All of these made our holiday very special. We will be there again next year :-)

    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear Jape330, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 18 2017
    • Dartford, İngiltere
    • Aile

    Adamsfamily100

    “Really??!!”


    We love this resort ... Genuinely gutted, had a fantastic day at the beach, then a brilliant afternoon/ evening with friends at the Virgin pool - headed back to the room to crash with the kids and get room service, ready for an early night in preparation for our trip out tomorrow. Only to be told we cannot have room service because we do not have a credit card registered to the room. The charge actually being $8 only, I am absolutely shocked and gutted I am now expected to walk to the lobby and register a card for an $8 charge!!! Come on Occidental, surely you have more respect for your guests?


    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear Adamsfamily100, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Please accept our apologies for the lack of service, I never like to read such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. Please let me know when you will be back to our property and I will personally make sure that your next visit will be a perfect one. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 18 2017
    • Dallas, Teksas
    • Arkadaş kaçamakları

    gonzalesjb

    “My Trip!”


    Great place for family or with your friends! Staff was very friendly! Excellent food! Rooms always kept clean! We spent couple of days in he pool with the swim up bar! We meet some great people there! Restaurant above the bar was pretty good!


    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear gonzalesjb, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 18 2017
    • Bloomsburg, Pensilvanya
    • Aile

    436stacyd

    “Nice”


    The food at the buffet was good. The specialty restaurants we went to the steak house the steak was good service horrible. Italian was horrible all the way around. After and hour we almost left without getting our food. Rooms and beds were so comfortable. Activities and night entertainment were more kid based. Had one margarita that was hortible. Teenagers had Miami vice that were good. Resort was very large. Loved seeing the wild animals.


    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear 436stacyd, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We hope to have the pleasure to host you again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 17 2017
    • Aile

    37margarito

    “occidental Hotel has every thing a vacationer can dream of, from the beautiful site too the nice and friendly restaurant”


    For my first experience in Mexico, I would highly recommend this hotel to anybody that would love to enjoy fun and adventure; specially having the Xcaret park right in the hotel. Xcaret is for everyone


    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear 37margarito, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 16 2017
    • Ascot, İngiltere
    • Aile

    Jape330

    “Amazing second visit!”


    Our second year here and we had an amazing time. The friendly staff, lovely rooms, amazing facilities, great food and, of course, the monkeys on the balcony! All of these made our holiday very special. We will be there again next year :-)


    Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear Jape330, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

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