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Barceló Hotel Beach Formentor
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Harita ve konum

Carrer Zona Formentor, s/n   Port de Pollença, Islas Baleares   España  


Places of Interest

70 km Son Sant Joan Havalimanı

18 km Pollença Müzesi

10 km Formentor Burnu

16 km Pollença Golf Sahası

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Formentor, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 952 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

59% Complete

570

Çok iyi

21% Complete

208

Normal

9% Complete

89

Kötü

5% Complete

54

Çok kötü

3% Complete

31

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    TheWoodwardsTorquay Devon, İngiltere. 11/04/2018

    “Disappointing”

    We flew to Mallorca specifically to visit this hotel with whom we had been in contact with by email on a few occasions to arrange a special luncheon for my husband's 65th birthday and retirement. The emails were friendly and helpful and advice given as to the most suitable venue for the occasion. Unfortunately it seems the hotel was very low staffed due to the season and there was no staff to be seen except at the foyer reception. No one came forward to serve pre lunch drinks. The washrooms sadly had not being cleaned and were rather dismal hygiene- wise. The cobbles through to the beach are not suitable for disabled or like myself, someone who had recent foot surgery - not the hotel's fault of course but it is difficult to walk comfortably on such surfaces.We had hoped for an informative and friendly introduction when we arrived asking if we were interested in the history or the botanical areas which are truly beautiful. Most disappointing that no welcome seemed to be forthcoming on such a special occasion although a later email confirmed the hotel was disappointed we had left as arrangements had been made for us. I think it was perhaps lack of communication. Somewhat disillusioned, we left and emailed our regrets from the car. We drove to another 45 minutes and found a delightful little restaurant and within minutes we were served iced water, canapes, Champagne and olives along with aioli and fresh bread. The service was attentive and welcoming. At the Formentor hotel we had sat for half an hour waiting to be served a celebratory drink and no one came to serve despite a call being made from the reception to check that the terrace bar was open. We have traveled to more than 61 countries and stayed at many 5 star hotels as you may see from my reviews and we do enjoy low key and relaxed hotels . The Banyan Tree chain and The Shangri La do this well. However, there is a difference between being quietly understated and poor service. We were emailed to expect a better time if we came back when the hotel was more buoyant in the Summer season. This we will not do, if one elderly couple cannot be taken care of then I beg to see how more clients will improve matters. I presume the staff to visitor ratio would be the same. We know it is a beautiful hotel and the location is wonderful. It was just a bad day for us unfortunately.....and the hotel.

    General Manager CalidadFormentor - Formentor, a Royal Hideaway Hotel, bu yorumu yanıtladı
     Dear Customer, I have been looking for information about your visit and I am sorry to inform you that due to the poor information it provides, I cannot act accordingly. Please contact us so we can clarify the situation. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Team so as to prevent these kind of situations to reoccur in the future, and we sincerely apologize for failing to meet your expectations on this occasion. Waiting for your news, Best regards Enrique Castellanos Jaque General Manager

    Round Indicators
    Andrew R 10/23/2018 Çift

    “Honeymoon Night in Formentor”

    Absolutely amazing hotel in Formentor. Right on the beach and perfect for a drive in to the mountains to explore the hidden beaches to the north. Beautiful property with an abundance of history and stories.
    Round Indicators
    hotelcoach 10/19/2018 Aile

    “A royal stay in Formentor, very comfortable room, beautiful location, we will come back next year. Breakfast is top.”

    Rooms are very comfortable. Garden is beautiful with very nice views. Swimmingpool /area was for our children the best they have ever seen. Personel is friendly. A top beachfront hotelproperty to be proud of.
    Round Indicators
    Thespecialagent Londra, İngiltere. 10/17/2018 Çift

    “How the other half live!”

    We sought this wonderful hotel out, just to see it and have a drink. After wandering around the building and grounds (amazingly easy to get in) we sat in a shady atrium and had the most expensive beers of our holiday. It is a lovely place in an idyllic spot. If we had the money we'd probably stay there just for the experience. The building itself is fairly nondescript but does have a sense of history about it, with loads of photos and portraits of some of the rich and famous who've stayed there. The gardens and pool are wonderful, and it does have it's own beach.
    Round Indicators
    kirkjayne Coventry, İngiltere. 10/10/2018 Çift

    “Paradise”

    An absolutely amazing place to be treated like royalty and a haven to relax and unwindBeautiful rooms , grounds , pool and breakfast was top classWe were there at the end of the season and we had a couple of poor days weather so got a taxi to pollenca one day and a boat across another day , which was lovely

    DEĞERLENDIRME

    Round Indicators

    • kasım 4 2018
    • Devon, İngiltere

    TheWoodwardsTorquay

    “Disappointing”


    We flew to Mallorca specifically to visit this hotel with whom we had been in contact with by email on a few occasions to arrange a special luncheon for my husband's 65th birthday and retirement. The emails were friendly and helpful and advice given as to the most suitable venue for the occasion. Unfortunately it seems the hotel was very low staffed due to the season and there was no staff to be seen except at the foyer reception. No one came forward to serve pre lunch drinks. The washrooms sadly had not being cleaned and were rather dismal hygiene- wise. The cobbles through to the beach are not suitable for disabled or like myself, someone who had recent foot surgery - not the hotel's fault of course but it is difficult to walk comfortably on such surfaces.We had hoped for an informative and friendly introduction when we arrived asking if we were interested in the history or the botanical areas which are truly beautiful. Most disappointing that no welcome seemed to be forthcoming on such a special occasion although a later email confirmed the hotel was disappointed we had left as arrangements had been made for us. I think it was perhaps lack of communication. Somewhat disillusioned, we left and emailed our regrets from the car. We drove to another 45 minutes and found a delightful little restaurant and within minutes we were served iced water, canapes, Champagne and olives along with aioli and fresh bread. The service was attentive and welcoming. At the Formentor hotel we had sat for half an hour waiting to be served a celebratory drink and no one came to serve despite a call being made from the reception to check that the terrace bar was open. We have traveled to more than 61 countries and stayed at many 5 star hotels as you may see from my reviews and we do enjoy low key and relaxed hotels . The Banyan Tree chain and The Shangri La do this well. However, there is a difference between being quietly understated and poor service. We were emailed to expect a better time if we came back when the hotel was more buoyant in the Summer season. This we will not do, if one elderly couple cannot be taken care of then I beg to see how more clients will improve matters. I presume the staff to visitor ratio would be the same. We know it is a beautiful hotel and the location is wonderful. It was just a bad day for us unfortunately.....and the hotel.


    General Manager CalidadFormentor - Formentor, a Royal Hideaway Hotel, bu yorumu yanıtladı
    Dear Customer, I have been looking for information about your visit and I am sorry to inform you that due to the poor information it provides, I cannot act accordingly. Please contact us so we can clarify the situation. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Team so as to prevent these kind of situations to reoccur in the future, and we sincerely apologize for failing to meet your expectations on this occasion. Waiting for your news, Best regards Enrique Castellanos Jaque General Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 23 2018
    • Çift

    Andrew R

    “Honeymoon Night in Formentor”


    Absolutely amazing hotel in Formentor. Right on the beach and perfect for a drive in to the mountains to explore the hidden beaches to the north. Beautiful property with an abundance of history and stories.


    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2018
    • Aile

    hotelcoach

    “A royal stay in Formentor, very comfortable room, beautiful location, we will come back next year. Breakfast is top.”


    Rooms are very comfortable. Garden is beautiful with very nice views. Swimmingpool /area was for our children the best they have ever seen. Personel is friendly. A top beachfront hotelproperty to be proud of.


    DEĞERLENDIRME

    Round Indicators

    • ekim 17 2018
    • Londra, İngiltere
    • Çift

    Thespecialagent

    “How the other half live!”


    We sought this wonderful hotel out, just to see it and have a drink. After wandering around the building and grounds (amazingly easy to get in) we sat in a shady atrium and had the most expensive beers of our holiday. It is a lovely place in an idyllic spot. If we had the money we'd probably stay there just for the experience. The building itself is fairly nondescript but does have a sense of history about it, with loads of photos and portraits of some of the rich and famous who've stayed there. The gardens and pool are wonderful, and it does have it's own beach.


    DEĞERLENDIRME

    Round Indicators

    • ekim 10 2018
    • Coventry, İngiltere
    • Çift

    kirkjayne

    “Paradise”


    An absolutely amazing place to be treated like royalty and a haven to relax and unwindBeautiful rooms , grounds , pool and breakfast was top classWe were there at the end of the season and we had a couple of poor days weather so got a taxi to pollenca one day and a boat across another day , which was lovely


    Barceló Hotel Beach Formentor

    When exclusivity becomes a source of inspiration

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