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Habitación del Royal Hideaway Hotel Corales
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map

Harita ve konum

Avenida Virgen de Guadalupe 21   38679 Playa La Enramada, la Caleta , Costa Adeje   Tenerife  


Places of Interest

23 km Tenerife Sur Havalimanı

50 m La Enramada Plajı

2,7 km Plaza del Duque Alışveriş Merkezi

6,8 km Siam Park Su Parkı

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Hideaway Corales Suites

5.0/5 Round Indicators
| 645 Görüşler

TOPLAM DEĞERLENDIRME

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

86% Complete

560

Çok iyi

9% Complete

59

Normal

2% Complete

15

Kötü

1% Complete

9

Çok kötü

0% Complete

2

Filtreleme kriteri

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    Round Indicators
    295connieg 08/14/2019 Aile

    “An amazing hotel”

    I would definitely go back, this hotel and service is one of the best I have ever stayed The location is excellent and the staff very helpful The penthouses are beautiful rooms The amenities are very good and plentiful I would definitely reccommend

    General Manager RH_Corales_Resort - Royal Hideaway Corales Suites, bu yorumu yanıtladı
     Dear 295connieg, Thank you very much for such a positive review of your stay. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Royal Hideaway Corales Resort. Thank you for the wonderful review of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort 5*****GL

    Round Indicators
    DonnaTw81 Cambridge, İngiltere. 08/14/2019 Aile

    “Really Wonderful”

    Such an interesting, beautifully designed building. As a family of 4 our junior suite was fantastic and spacious, the pool was small enough to feel the children were safe but large enough for everyone to enjoy it. The staff are a credit to the hotel, always welcoming, engaging and attentive without being over familiar. The housekeeping was faultless. The kids club is the first of it's kind that our children have begged us to go to. The activities, the care were imaginative , all inclusive and fun and we felt so secure in the knowledge the children were safe and comfortable. They absolutely loved it. As a family of foodies the range, the skill of the chefs was impressive. The level was much higher than we anticipated. We ate at the starfish for dinner twice during our time here, lunch a few times. The food was so good. The host so attentive and even went out of his way to source a cut of meat specifically that we were hoping to enjoy and had run out, which was service above and beyond and made a huge difference to our evening. The view of the sunset makes a beautiful atmosphere. Highly recommend the morning yoga classes, on the beach was such a great experience and the classes were a mixture of abilities from experienced to those trying it for first time.

    General Manager RH_Corales_Resort - Royal Hideaway Corales Suites, bu yorumu yanıtladı
     Dear DonnaTw81, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday in our Royal Hideaway Corales Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Children are always very welcome among us and are kept entertained by our professional Kids Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your children left with nice memories of their holidays among us. Thank you for your very nice compliments for our staff, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort 5*****GL

    Round Indicators
    Darren B 08/12/2019 Aile

    “Best apartments we’ve ever stayed at”

    The Royal Hideaway is easily the best accommodation we have ever stayed in. The staff are incredibly friendly and helpful. The facilities including kids club are superb. The options and operating times for kids club are amazing.

    General Manager RH_Corales_Resort - Royal Hideaway Corales Suites, bu yorumu yanıtladı
     Dear Darren, Thank you for the time you spent to share your feedback on your recent stay at our Royal Hideaway Corales Suites, to be considered as one of the best hotels you stayed at is certainly high praise. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort*****5GL

    Round Indicators
    JPickers1 Londra, İngiltere. 08/11/2019 Aile

    “Excellent but....”

    Booked this hotel early in the year as a gamble -the hotel being very new at that time. We are a family of 4 and went for a 2 bed suite with private pool, on a bed and breakfast basis. We paid upfront to have the hotel arrange private transfers to/from the airport. On arrival to the hotel, the reception area was quiet and we were warmly welcomed with the kids offered ice cream/ us a glass of cava. Great touch. We were quickly shown to the room which was pretty special - the private pool being heated with beautiful views over the sea. Breakfast was always very nice with lots of choice and good service. Our kids used the kids club on 3 occasions. The staff were very pleasant although the activities were pretty basic and the times of opening limited compared to other hotels/resorts we’ve stayed. None the less it afforded us some ‘adult time’ and we ventured to the adult side of the hotel for cocktails and to see the roof top pool. In a high quality hotel prices are frequently inflated - here cocktails are €17 each in the bar. This is Tenerife! No need to rip off your clients. What happens is - no one comes back. Or, as is the case, the bars (and restaurants) are all deserted. Such a shame as the rooftop bar is lovely but my wife and I were usually the only people taking a drink when we visited on 3 separate occasions in the early evening. The food/drink by the pool was not as pricey but milkshakes for kids @ €10 Euros is top end. Particularly when the quality of the food was just ok in my view and we didn’t enjoy some of the food we ordered at lunchtime. Over a week this becomes a little frustrating when options for lunch close to the hotel are limited. The hotel building is very attractive. Staff were generally attentive and our room was kept clean with a very reliable maid service. However, I sense the hotel is busier than when it opened and service is being stretched during the peak holiday season. At any one time there appear to be no more than 2 reception points for the suites- that means people sitting around or queuing to get seen. The main suites reception is a lovely place to be but not when you’re on holiday and need some quick help. On our last day the private car I had pre-paid back to the airport (€220 return!!) didn’t arrive. Worse - staff managing our departure/luggage didn’t seem to know we had a car or that we were expected. With a family waiting to get back to the airport (including tired children) that isn’t helpful. Worse still when the car is then very late, for a staff member to say ‘maybe it is coming’ - is not acceptable. The reception manager I had to go and find eventually assured us the car was to arrive but it took time and for me to make a complaint before anything was done. That’s not ‘service’ at the level expected for such a hotel. It’s a stress not needed on holiday and one for which there was no responsibility taken by the hotel staff. Indeed the ‘manager’ seemed quite unconcerned about my issue perhaps since I was leaving anyway. Other things that will make me think twice before returning - the general pool areas are nice but the place suffers from the dreaded bed-reserving with towels. The strict policy of moving towels needs to be deployed by the hotel - people will then stop it. It was always someone complaining that prompted action - the wrong side of good. The wooden pool decking is also a design flaw. It is red hot in the sunshine! Some other areas are incredibly slippy when wet. Some of these things are minor and shouldn’t outweigh the wonderful room which was the highlight for our family. The lack of help on our return transfer - a bigger and more emotive issue. What will be interesting to observe is how this hotel performs in the next couple of years - the cost to book the same room for 2020 has almost doubled since I booked in 2019. That takes this hotel to a different Value - Price point - where service expected is even more impeccable.
    Round Indicators
    naflali 08/10/2019 Çift

    “Flawless Hotel!!! ”

    Just perfect. The suites are bigger than they appear in photos. Huge bed, amazing staff. The rooftop poll is out of this world, especially in the late afternoon with the chill out music Dj. The fact that it’s an only adult hotel makes the difference! It’s so peaceful and quiet!

    General Manager RHCR_5GL - Royal Hideaway Corales Suites, bu yorumu yanıtladı
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Royal Hideaway Corales Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort*****5GL

    DEĞERLENDIRME

    Round Indicators

    • ağustos 14 2019
    • Aile

    295connieg

    “An amazing hotel”


    I would definitely go back, this hotel and service is one of the best I have ever stayed The location is excellent and the staff very helpful The penthouses are beautiful rooms The amenities are very good and plentiful I would definitely reccommend


    General Manager RH_Corales_Resort - Royal Hideaway Corales Suites, bu yorumu yanıtladı
    Dear 295connieg, Thank you very much for such a positive review of your stay. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Royal Hideaway Corales Resort. Thank you for the wonderful review of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort 5*****GL

    DEĞERLENDIRME

    Round Indicators

    • ağustos 14 2019
    • Cambridge, İngiltere
    • Aile

    DonnaTw81

    “Really Wonderful”


    Such an interesting, beautifully designed building. As a family of 4 our junior suite was fantastic and spacious, the pool was small enough to feel the children were safe but large enough for everyone to enjoy it. The staff are a credit to the hotel, always welcoming, engaging and attentive without being over familiar. The housekeeping was faultless. The kids club is the first of it's kind that our children have begged us to go to. The activities, the care were imaginative , all inclusive and fun and we felt so secure in the knowledge the children were safe and comfortable. They absolutely loved it. As a family of foodies the range, the skill of the chefs was impressive. The level was much higher than we anticipated. We ate at the starfish for dinner twice during our time here, lunch a few times. The food was so good. The host so attentive and even went out of his way to source a cut of meat specifically that we were hoping to enjoy and had run out, which was service above and beyond and made a huge difference to our evening. The view of the sunset makes a beautiful atmosphere. Highly recommend the morning yoga classes, on the beach was such a great experience and the classes were a mixture of abilities from experienced to those trying it for first time.


    General Manager RH_Corales_Resort - Royal Hideaway Corales Suites, bu yorumu yanıtladı
    Dear DonnaTw81, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday in our Royal Hideaway Corales Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Children are always very welcome among us and are kept entertained by our professional Kids Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your children left with nice memories of their holidays among us. Thank you for your very nice compliments for our staff, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort 5*****GL

    DEĞERLENDIRME

    Round Indicators

    • ağustos 12 2019
    • Aile

    Darren B

    “Best apartments we’ve ever stayed at”


    The Royal Hideaway is easily the best accommodation we have ever stayed in. The staff are incredibly friendly and helpful. The facilities including kids club are superb. The options and operating times for kids club are amazing.


    General Manager RH_Corales_Resort - Royal Hideaway Corales Suites, bu yorumu yanıtladı
    Dear Darren, Thank you for the time you spent to share your feedback on your recent stay at our Royal Hideaway Corales Suites, to be considered as one of the best hotels you stayed at is certainly high praise. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort*****5GL

    DEĞERLENDIRME

    Round Indicators

    • ağustos 11 2019
    • Londra, İngiltere
    • Aile

    JPickers1

    “Excellent but....”


    Booked this hotel early in the year as a gamble -the hotel being very new at that time. We are a family of 4 and went for a 2 bed suite with private pool, on a bed and breakfast basis. We paid upfront to have the hotel arrange private transfers to/from the airport. On arrival to the hotel, the reception area was quiet and we were warmly welcomed with the kids offered ice cream/ us a glass of cava. Great touch. We were quickly shown to the room which was pretty special - the private pool being heated with beautiful views over the sea. Breakfast was always very nice with lots of choice and good service. Our kids used the kids club on 3 occasions. The staff were very pleasant although the activities were pretty basic and the times of opening limited compared to other hotels/resorts we’ve stayed. None the less it afforded us some ‘adult time’ and we ventured to the adult side of the hotel for cocktails and to see the roof top pool. In a high quality hotel prices are frequently inflated - here cocktails are €17 each in the bar. This is Tenerife! No need to rip off your clients. What happens is - no one comes back. Or, as is the case, the bars (and restaurants) are all deserted. Such a shame as the rooftop bar is lovely but my wife and I were usually the only people taking a drink when we visited on 3 separate occasions in the early evening. The food/drink by the pool was not as pricey but milkshakes for kids @ €10 Euros is top end. Particularly when the quality of the food was just ok in my view and we didn’t enjoy some of the food we ordered at lunchtime. Over a week this becomes a little frustrating when options for lunch close to the hotel are limited. The hotel building is very attractive. Staff were generally attentive and our room was kept clean with a very reliable maid service. However, I sense the hotel is busier than when it opened and service is being stretched during the peak holiday season. At any one time there appear to be no more than 2 reception points for the suites- that means people sitting around or queuing to get seen. The main suites reception is a lovely place to be but not when you’re on holiday and need some quick help. On our last day the private car I had pre-paid back to the airport (€220 return!!) didn’t arrive. Worse - staff managing our departure/luggage didn’t seem to know we had a car or that we were expected. With a family waiting to get back to the airport (including tired children) that isn’t helpful. Worse still when the car is then very late, for a staff member to say ‘maybe it is coming’ - is not acceptable. The reception manager I had to go and find eventually assured us the car was to arrive but it took time and for me to make a complaint before anything was done. That’s not ‘service’ at the level expected for such a hotel. It’s a stress not needed on holiday and one for which there was no responsibility taken by the hotel staff. Indeed the ‘manager’ seemed quite unconcerned about my issue perhaps since I was leaving anyway. Other things that will make me think twice before returning - the general pool areas are nice but the place suffers from the dreaded bed-reserving with towels. The strict policy of moving towels needs to be deployed by the hotel - people will then stop it. It was always someone complaining that prompted action - the wrong side of good. The wooden pool decking is also a design flaw. It is red hot in the sunshine! Some other areas are incredibly slippy when wet. Some of these things are minor and shouldn’t outweigh the wonderful room which was the highlight for our family. The lack of help on our return transfer - a bigger and more emotive issue. What will be interesting to observe is how this hotel performs in the next couple of years - the cost to book the same room for 2020 has almost doubled since I booked in 2019. That takes this hotel to a different Value - Price point - where service expected is even more impeccable.


    DEĞERLENDIRME

    Round Indicators

    • ağustos 10 2019
    • Çift

    naflali

    “Flawless Hotel!!! ”


    Just perfect. The suites are bigger than they appear in photos. Huge bed, amazing staff. The rooftop poll is out of this world, especially in the late afternoon with the chill out music Dj. The fact that it’s an only adult hotel makes the difference! It’s so peaceful and quiet!


    General Manager RHCR_5GL - Royal Hideaway Corales Suites, bu yorumu yanıtladı
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Royal Hideaway Corales Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Fernando Turnes General Manager Royal Hideaway Corales Resort*****5GL

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