Piscina del hotel Barceló Salinas
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Malecon entre la 38 y la 40 (Santa Elena)   241550 Salinas ,   Ecuador  


Places of Interest

139 km Guayaquil Havalimanı

0 m Salinas Plajı

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Barceló Salinas

4.0/5 Round Indicators
| 852 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

46% Complete

399

Çok iyi

23% Complete

196

Normal

15% Complete

132

Kötü

8% Complete

76

Çok kötü

5% Complete

49

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    lulu v 12/08/2018 Aile

    “Horrible service by Daniela Lainez”

    I visited Salinas on 30 November 2018. I stayed at Barcelo hotel with my cousin. First we went to the swimming pool for drinks, then we went to the beach. By 4pm we went to the room to change and take a shower, to my surprise there was not hot water. This was reported to the reception where Daniela Lainez was the person in charge (that's what she said) she said that it was a problem with the electricity, however I was the only one who had complained, but by the time we come back to the hotel, everything should be fine. We came back around 10pm and still there was not hot water nor AC. I called the reception and asked to be moved to another room and we were told there was not room available (the hotel didn't look full). Next day Daniela Lainez was again in charge and we complained again she said she could give us another room and we responded we were already checking out. It was a terrible experience having to deal with Daniela, a very unprofessional, inept, inexperienced employee who shouldn't be doing this kind of work. Barcelo hotel should train their employees and avoid problems.
    Round Indicators
    jimbocerv 11/27/2018 Çift

    “Good place, could be a better deal/experience.”

    The hotel is very nice and comfortable. Location is great because is in front to the beach (not the best one in town but perfect in low season) and is walking distance to most of the movement of the city. Right now the hotel offers an all-inclusive deal, but considering the price I expected better quality in the food, free wifi (now a basic issue in any hotel) and better care in room cleanliness. We had ants in the bathroom, not a lot, but some, and this is not expected in this hotel category (and price). All the staff was absolutely kind and polite, maybe the best in the overall services.

    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
     We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Salinas hotel; your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Our guests' feedback, is of utmost importance to ensure our demanding standards of service at all times. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We really hope that you will give us the opportunity to better serve you in the future.

    Round Indicators
    Moe G Capitol Heights. 09/27/2018 Çift

    “Honeymoon”

    Amazing hospitality, room over the beach , cool breeze, loving it. Everything inclusive Rooms clean and a comfortable king bed. Wonderful experience , food fresh high quality , Buffett style , great option from beef , chicken, and plenty of local seafood, thank you Barcelo Salinas, Ecuador Always 29.11

    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
     Thank you for the great feedback of your recent holiday experience at our Barceló Salinas; Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We greatly appreciate the time you spent to share your experience, and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    Flyer496788 09/24/2018 Çift

    “great time”

    We love the Barcelo Salinas hotel, it’s great value for money. We have everything we need and it’s in a handy location. Karl and the team are always helpful and friendly and the rooms are clean and well appointed. The restaurant is amazing with 5 star service and gorgeous food. I can highly recommend the Barcelo Salinas.

    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
     We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Salinas hotel, with us, and Tripadvisor readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    marthavelez00 New Brunswick, New Jersey. 08/22/2018 Aile

    “vacation”

    the most i like from the hotel was the view, because i think the cleaning service is not the best. But what i did not really like was that i had to pay extra for the wifi and believe that should be included.

    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
     Firstly we thank you for making our Barceló Salinas your choice hotel, although we regret that we fell a little short of your expectations this time around. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

    DEĞERLENDIRME

    Round Indicators

    • aralık 8 2018
    • Aile

    lulu v

    “Horrible service by Daniela Lainez”


    I visited Salinas on 30 November 2018. I stayed at Barcelo hotel with my cousin. First we went to the swimming pool for drinks, then we went to the beach. By 4pm we went to the room to change and take a shower, to my surprise there was not hot water. This was reported to the reception where Daniela Lainez was the person in charge (that's what she said) she said that it was a problem with the electricity, however I was the only one who had complained, but by the time we come back to the hotel, everything should be fine. We came back around 10pm and still there was not hot water nor AC. I called the reception and asked to be moved to another room and we were told there was not room available (the hotel didn't look full). Next day Daniela Lainez was again in charge and we complained again she said she could give us another room and we responded we were already checking out. It was a terrible experience having to deal with Daniela, a very unprofessional, inept, inexperienced employee who shouldn't be doing this kind of work. Barcelo hotel should train their employees and avoid problems.


    DEĞERLENDIRME

    Round Indicators

    • kasım 27 2018
    • Çift

    jimbocerv

    “Good place, could be a better deal/experience.”


    The hotel is very nice and comfortable. Location is great because is in front to the beach (not the best one in town but perfect in low season) and is walking distance to most of the movement of the city. Right now the hotel offers an all-inclusive deal, but considering the price I expected better quality in the food, free wifi (now a basic issue in any hotel) and better care in room cleanliness. We had ants in the bathroom, not a lot, but some, and this is not expected in this hotel category (and price). All the staff was absolutely kind and polite, maybe the best in the overall services.


    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
    We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Salinas hotel; your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Our guests' feedback, is of utmost importance to ensure our demanding standards of service at all times. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We really hope that you will give us the opportunity to better serve you in the future.

    DEĞERLENDIRME

    Round Indicators

    • eylül 27 2018
    • Capitol Heights
    • Çift

    Moe G

    “Honeymoon”


    Amazing hospitality, room over the beach , cool breeze, loving it. Everything inclusive Rooms clean and a comfortable king bed. Wonderful experience , food fresh high quality , Buffett style , great option from beef , chicken, and plenty of local seafood, thank you Barcelo Salinas, Ecuador Always 29.11


    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
    Thank you for the great feedback of your recent holiday experience at our Barceló Salinas; Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We greatly appreciate the time you spent to share your experience, and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    DEĞERLENDIRME

    Round Indicators

    • eylül 24 2018
    • Çift

    Flyer496788

    “great time”


    We love the Barcelo Salinas hotel, it’s great value for money. We have everything we need and it’s in a handy location. Karl and the team are always helpful and friendly and the rooms are clean and well appointed. The restaurant is amazing with 5 star service and gorgeous food. I can highly recommend the Barcelo Salinas.


    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
    We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Salinas hotel, with us, and Tripadvisor readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 22 2018
    • New Brunswick, New Jersey
    • Aile

    marthavelez00

    “vacation”


    the most i like from the hotel was the view, because i think the cleaning service is not the best. But what i did not really like was that i had to pay extra for the wifi and believe that should be included.


    Director General BarceloSalinas - Barcelo Salinas, bu yorumu yanıtladı
    Firstly we thank you for making our Barceló Salinas your choice hotel, although we regret that we fell a little short of your expectations this time around. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

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