Barceló Hotel Beach Formentor

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Playa de Formentor, 3   07470 Port de Pollença, Mallorca , Islas Baleares   España  

How to get to the hotel

T + 34 971 899 100

formentor@royalhideaway.com

Places of Interest

70 km Letiště Son Sant Joan

18 km Muzeum v Pollença

10 km Cabo de Formentor

16 km Golfové hřiště Pollença

Premios y Reconocimientos

Prizes and awards

Názory klientů

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Formentor, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 951 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby

Názory

Výborné

59% Complete

569

Velmi dobré

21% Complete

208

Normální

9% Complete

89

Špatné

5% Complete

54

Velmi špatné

3% Complete

31

Filtrovat podle

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    Round Indicators
    TheWoodwardsTorquay Devon, Spojené království. 11/04/2018

    “Disappointing”

    We flew to Mallorca specifically to visit this hotel with whom we had been in contact with by email on a few occasions to arrange a special luncheon for my husband's 65th birthday and retirement. The emails were friendly and helpful and advice given as to the most suitable venue for the occasion. Unfortunately it seems the hotel was very low staffed due to the season and there was no staff to be seen except at the foyer reception. No one came forward to serve pre lunch drinks. The washrooms sadly had not being cleaned and were rather dismal hygiene- wise. The cobbles through to the beach are not suitable for disabled or like myself, someone who had recent foot surgery - not the hotel's fault of course but it is difficult to walk comfortably on such surfaces.We had hoped for an informative and friendly introduction when we arrived asking if we were interested in the history or the botanical areas which are truly beautiful. Most disappointing that no welcome seemed to be forthcoming on such a special occasion although a later email confirmed the hotel was disappointed we had left as arrangements had been made for us. I think it was perhaps lack of communication. Somewhat disillusioned, we left and emailed our regrets from the car. We drove to another 45 minutes and found a delightful little restaurant and within minutes we were served iced water, canapes, Champagne and olives along with aioli and fresh bread. The service was attentive and welcoming. At the Formentor hotel we had sat for half an hour waiting to be served a celebratory drink and no one came to serve despite a call being made from the reception to check that the terrace bar was open. We have traveled to more than 61 countries and stayed at many 5 star hotels as you may see from my reviews and we do enjoy low key and relaxed hotels . The Banyan Tree chain and The Shangri La do this well. However, there is a difference between being quietly understated and poor service. We were emailed to expect a better time if we came back when the hotel was more buoyant in the Summer season. This we will not do, if one elderly couple cannot be taken care of then I beg to see how more clients will improve matters. I presume the staff to visitor ratio would be the same. We know it is a beautiful hotel and the location is wonderful. It was just a bad day for us unfortunately.....and the hotel.
    Zobrazit celé hodnocení

    CalidadFormentor, General Manager v zařízení Formentor, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Customer, I have been looking for information about your visit and I am sorry to inform you that due to the poor information it provides, I cannot act accordingly. Please contact us so we can clarify the situation. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Team so as to prevent these kind of situations to reoccur in the future, and we sincerely apologize for failing to meet your expectations on this occasion. Waiting for your news, Best regards Enrique Castellanos Jaque General Manager

    Round Indicators
    Andrew R 10/23/2018 Páry

    “Honeymoon Night in Formentor”

    Absolutely amazing hotel in Formentor. Right on the beach and perfect for a drive in to the mountains to explore the hidden beaches to the north. Beautiful property with an abundance of history and stories.
    Zobrazit celé hodnocení
    Round Indicators
    hotelcoach 10/19/2018 S rodinou

    “A royal stay in Formentor, very comfortable room, beautiful location, we will come back next year. Breakfast is top.”

    Rooms are very comfortable. Garden is beautiful with very nice views. Swimmingpool /area was for our children the best they have ever seen. Personel is friendly. A top beachfront hotelproperty to be proud of.
    Zobrazit celé hodnocení
    Round Indicators
    Thespecialagent Londýn, Spojené království. 10/17/2018 Páry

    “How the other half live!”

    We sought this wonderful hotel out, just to see it and have a drink. After wandering around the building and grounds (amazingly easy to get in) we sat in a shady atrium and had the most expensive beers of our holiday. It is a lovely place in an idyllic spot. If we had the money we'd probably stay there just for the experience. The building itself is fairly nondescript but does have a sense of history about it, with loads of photos and portraits of some of the rich and famous who've stayed there. The gardens and pool are wonderful, and it does have it's own beach.
    Zobrazit celé hodnocení
    Round Indicators
    797luciek 09/18/2017 S rodinou

    “Raj na zemi”

    Hotel je situovan v prekrasne zahrade s vyhledem na more, jsou zde poskytovany skvele sluzby, vyborne jidlo a mily a ochotny personal. Misto pro uzasny odpocinek. Fotografie na webu podle mne zdaleka nevystihuji jak je misto nadherne ve skutecnosti Jednoduse - raj na zemi!!!
    Zobrazit celé hodnocení

    HODNOCENÍ

    Round Indicators
    • listopad 4 2018
    • Devon, Spojené království

    TheWoodwardsTorquay

    “Disappointing”

    We flew to Mallorca specifically to visit this hotel with whom we had been in contact with by email on a few occasions to arrange a special luncheon for my husband's 65th birthday and retirement. The emails were friendly and helpful and advice given as to the most suitable venue for the occasion. Unfortunately it seems the hotel was very low staffed due to the season and there was no staff to be seen except at the foyer reception. No one came forward to serve pre lunch drinks. The washrooms sadly had not being cleaned and were rather dismal hygiene- wise. The cobbles through to the beach are not suitable for disabled or like myself, someone who had recent foot surgery - not the hotel's fault of course but it is difficult to walk comfortably on such surfaces.We had hoped for an informative and friendly introduction when we arrived asking if we were interested in the history or the botanical areas which are truly beautiful. Most disappointing that no welcome seemed to be forthcoming on such a special occasion although a later email confirmed the hotel was disappointed we had left as arrangements had been made for us. I think it was perhaps lack of communication. Somewhat disillusioned, we left and emailed our regrets from the car. We drove to another 45 minutes and found a delightful little restaurant and within minutes we were served iced water, canapes, Champagne and olives along with aioli and fresh bread. The service was attentive and welcoming. At the Formentor hotel we had sat for half an hour waiting to be served a celebratory drink and no one came to serve despite a call being made from the reception to check that the terrace bar was open. We have traveled to more than 61 countries and stayed at many 5 star hotels as you may see from my reviews and we do enjoy low key and relaxed hotels . The Banyan Tree chain and The Shangri La do this well. However, there is a difference between being quietly understated and poor service. We were emailed to expect a better time if we came back when the hotel was more buoyant in the Summer season. This we will not do, if one elderly couple cannot be taken care of then I beg to see how more clients will improve matters. I presume the staff to visitor ratio would be the same. We know it is a beautiful hotel and the location is wonderful. It was just a bad day for us unfortunately.....and the hotel.

    Hotel odpověděl

    CalidadFormentor, General Manager v zařízení Formentor, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Customer, I have been looking for information about your visit and I am sorry to inform you that due to the poor information it provides, I cannot act accordingly. Please contact us so we can clarify the situation. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Team so as to prevent these kind of situations to reoccur in the future, and we sincerely apologize for failing to meet your expectations on this occasion. Waiting for your news, Best regards Enrique Castellanos Jaque General Manager

    HODNOCENÍ

    Round Indicators
    • říjen 23 2018
    • Páry

    Andrew R

    “Honeymoon Night in Formentor”

    Absolutely amazing hotel in Formentor. Right on the beach and perfect for a drive in to the mountains to explore the hidden beaches to the north. Beautiful property with an abundance of history and stories.

    HODNOCENÍ

    Round Indicators
    • říjen 19 2018
    • S rodinou

    hotelcoach

    “A royal stay in Formentor, very comfortable room, beautiful location, we will come back next year. Breakfast is top.”

    Rooms are very comfortable. Garden is beautiful with very nice views. Swimmingpool /area was for our children the best they have ever seen. Personel is friendly. A top beachfront hotelproperty to be proud of.

    HODNOCENÍ

    Round Indicators
    • říjen 17 2018
    • Londýn, Spojené království
    • Páry

    Thespecialagent

    “How the other half live!”

    We sought this wonderful hotel out, just to see it and have a drink. After wandering around the building and grounds (amazingly easy to get in) we sat in a shady atrium and had the most expensive beers of our holiday. It is a lovely place in an idyllic spot. If we had the money we'd probably stay there just for the experience. The building itself is fairly nondescript but does have a sense of history about it, with loads of photos and portraits of some of the rich and famous who've stayed there. The gardens and pool are wonderful, and it does have it's own beach.

    HODNOCENÍ

    Round Indicators
    • září 18 2017
    • S rodinou

    797luciek

    “Raj na zemi”

    Hotel je situovan v prekrasne zahrade s vyhledem na more, jsou zde poskytovany skvele sluzby, vyborne jidlo a mily a ochotny personal. Misto pro uzasny odpocinek. Fotografie na webu podle mne zdaleka nevystihuji jak je misto nadherne ve skutecnosti Jednoduse - raj na zemi!!!

    Barceló Hotel Beach Formentor

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