Reduced capacity in common spaces and leisure areas (subject to recommendations from the health authorities at all times). Unnecessary decorative elements (mainly stationery) will be removed from rooms. Staff wear protective equipment and bed and bathroom linen are washed at temperatures above 60ºC.

Breakfast will retain its normal buffet format, but will be assisted by kitchen and restaurant staff. Pathways have been established to ensure guests all move in the same direction and multiple hand sanitising points have been installed to guarantee maximum safety. Young children are not permitted in the buffet area.

Our specialists have indicated that the safest method for maintaining hygiene is frequent disinfection with hydroalcoholic gel, which is mandatory when serving food from our buffet and when coming in contact with any high-touch surfaces. Nonetheless, we will continue providing polyethylene gloves at each of the hand sanitising stations for those guests who wish to use them, as well as rubbish bins to dispose of them.

Bars and restaurants maintain their usual service and menus. The distribution of tables in each area has been adapted to meet the distancing requirement of 1.5 metres and capacities are reduced to 30%, to be reviewed in line with current regulations.

The minibar service is temporarily suspended, but it can be requested and restocked upon request through the hotel’s app. Room service is available from 12:00 to 23.00. Breakfast in the room and the 24-hour menu are temporarily suspended.

Mask use is compulsory in all indoor and outdoor areas of the hotel, except when eating and/or drinking, provided that a distance of 1.5 metres is maintained from people who are not in your group. There are different types of mask available at reception for any guest who forgets or misplaces their mask.

The swimming pool is not available out of season. The water is not heated and there is no sun lounger or towel service. However, access to the panoramic terrace is still permitted.

The Wellness Centre is available on weekends for an extra charge, but prior reservation is required for the water circuit. The capacity of the facilities is restricted to 10 people.
It is also possible to book massages 24 hours in advance. Couples, facial, holistic and ritual treatments are temporarily suspended.

The fitness studio is available 24 hours a day, but a prior reservation is required, which can be made at reception or directly via the app. Prior booking must be respected to ensure the complete sterilisation of the equipment before and after each use. There is also a station with disinfectant products available for users. The use of a towel is compulsory.