Allegro Palma Real hotel swimming pool
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Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Varadero, Juan Gualberto Gómez Uluslararası Havalimanı

4 km Varadero Golf Sahası

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Allegro Palma Real

3.0/5 Round Indicators
| 3034 Görüşler

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Filtreleme kriteri

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    Round Indicators
    goonieboy Montreal, Kanada. 01/22/2019 Çift

    “Always a pleasure to be at Palma Real...”

    Hi, Me and my girlfriend just came back from one week at the Palma Real. This is my fourth time at this resort,I mainly come here because of the location (right in downtown Varadero) so you can walk everywhere (bars,resto,etc...). It's not a fancy resort but it's always been clean and the staff is really nice and the price is cheap (this time we paid 499$/each taxes included for 7 days all inclusive). The buffet is good didn't miss anything but for those who want to eat filet mignon and langouste every night this is not the place for you but there was chicken,pork,beef and fish almost every day. The Resort is not on the Beach but it's a five minutes walk not a big deal and the beach is incredible 10/10. Are only problem is that some of the clientèle of this resort are noisy especially at night between 01:00-4:00, noise in the hallways, screaming. But was expected because of the price. But besides that everything is good(I'm going back in February). The rooms are old but clean. Like I said if you are used to going in 5* resort too will probably be disappointed because of the room,food and installation. But on the other hand you are not paying 1200-1500$/week either. I spend most of the day at the Beach and at night in the city so I don't really care about luxury room and resort, just a clean place and that is Palma real.

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Thank you very much for sharing this great review of your recent stay at allegro Palma Real. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Guest Service

    Round Indicators
    dronnieb 01/22/2019 Arkadaş kaçamakları

    “Great place to for my first time in Cuba”

    I went on this trip back in July 2017. Can't remember the date exactly but it does not matter. I had a really great time from the room, to the people that worked there. The bar tender in the hotel I stated at was a really great guy. The food was o.k but still better than the place I went after this. This place did have a lot of younger tourist so which means noise but that is on them not about the place. That time of year was amazing and would go back again no problem. A lot of locals were in the hotel and on the beach and it was great. There was a guy selling bbq chicken on the street which when he is busy (Monday nights) the chicken is not fully cooked so yes I came home sick but that was not on the hotel again. I am actually looking at staying here on my next trip to Cuba and it may be in July again. Great place to stay.

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola We greatly appreciate the time you spent to review your recent experience in our hotel, at allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

    Round Indicators
    RANDY B Regina, Kanada. 01/21/2019 Çift

    “All They Want Is Your Money!”

    The hotel was recently purchased by Spaniards from the Cuban Government. They put a fresh coat of paint on the outside of the building, but have fixed nothing on the inside. This was my 4th and last time at this dive. We stayed a week and didn't receive any clean towels. The poor housekeeping staff apologized and have to take the brunt of complaints. We tried to get a second key to our room, but were told they didn't have enough keys. The buffet was a disaster...no salt or pepper shakers...no ketchup...cold meat....soup that was like dish-water with a few chunks of potatoes. Stay away from this hole!

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hello Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Service

    Round Indicators
    5454theresa 01/21/2019 Çift

    “Bad choice”

    We have stayed at this resort numerous times in the last 14 years but this will have been the last time. We arrived Dec. 30 2018 and it started off and continued to be a poorly run resort. No food the first night in the Buffett and what there was was like a push and shove between the locals that apparently celebrate at this resort and international tourists. Guess who won the push and shove...yes the locals! They were so rude and where like starving wild animals. I'm not at all exaggerating.. you can ask anyone who was there! Then, the laundry facilities were down so no clean towels! Other guests saw maids refolding towels and placing them in rooms. One of the towels put in our bathroom had the imprint of a bloody foot print..so gross! Once the locals left, which was well into that first week, the food did improve to a point. There are 2 restrooms on the main lobby area, one was unusable because it was under construction, the other one was beside the bar but most times unusable because both sides, men's and women's were plugged...not a good screen! Also, no change room for new guests who wanted to change from there traveling clothes to shorts etc. The rooms were never ready for them.

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our allegro Palma Real hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Service

    Round Indicators
    Catherine M Pickering, Kanada. 01/19/2019 Yalnız seyahat

    “Palma Real has lost it's charm”

    This was my 5th trip to Palma Real. I waa so disappointed. Building 4 was closed. Furst room had ants in the bed. Second room was mouldy in the bathroom and all over the curtains. 3 different times I had some rype of frog come up through the toilet. The food was a huge disappointment this time. Many times it was cold and dried out. I ate in town at night. I love the staff here but this is not their fault. The new owners need to hire someone to actually manage and get some decent standards back. I travel alone and always felt safe here. I hate the thought of having to change hotels but it appears that is what will happen this trip.

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Although we sincerely regret your disappointment with your stay in our allegro Palma Real, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Guest Service

    DEĞERLENDIRME

    Round Indicators

    • ocak 22 2019
    • Montreal, Kanada
    • Çift

    goonieboy

    “Always a pleasure to be at Palma Real...”


    Hi, Me and my girlfriend just came back from one week at the Palma Real. This is my fourth time at this resort,I mainly come here because of the location (right in downtown Varadero) so you can walk everywhere (bars,resto,etc...). It's not a fancy resort but it's always been clean and the staff is really nice and the price is cheap (this time we paid 499$/each taxes included for 7 days all inclusive). The buffet is good didn't miss anything but for those who want to eat filet mignon and langouste every night this is not the place for you but there was chicken,pork,beef and fish almost every day. The Resort is not on the Beach but it's a five minutes walk not a big deal and the beach is incredible 10/10. Are only problem is that some of the clientèle of this resort are noisy especially at night between 01:00-4:00, noise in the hallways, screaming. But was expected because of the price. But besides that everything is good(I'm going back in February). The rooms are old but clean. Like I said if you are used to going in 5* resort too will probably be disappointed because of the room,food and installation. But on the other hand you are not paying 1200-1500$/week either. I spend most of the day at the Beach and at night in the city so I don't really care about luxury room and resort, just a clean place and that is Palma real.


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hola! Thank you very much for sharing this great review of your recent stay at allegro Palma Real. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Guest Service

    DEĞERLENDIRME

    Round Indicators

    • ocak 22 2019
    • Arkadaş kaçamakları

    dronnieb

    “Great place to for my first time in Cuba”


    I went on this trip back in July 2017. Can't remember the date exactly but it does not matter. I had a really great time from the room, to the people that worked there. The bar tender in the hotel I stated at was a really great guy. The food was o.k but still better than the place I went after this. This place did have a lot of younger tourist so which means noise but that is on them not about the place. That time of year was amazing and would go back again no problem. A lot of locals were in the hotel and on the beach and it was great. There was a guy selling bbq chicken on the street which when he is busy (Monday nights) the chicken is not fully cooked so yes I came home sick but that was not on the hotel again. I am actually looking at staying here on my next trip to Cuba and it may be in July again. Great place to stay.


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hola We greatly appreciate the time you spent to review your recent experience in our hotel, at allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

    DEĞERLENDIRME

    Round Indicators

    • ocak 21 2019
    • Regina, Kanada
    • Çift

    RANDY B

    “All They Want Is Your Money!”


    The hotel was recently purchased by Spaniards from the Cuban Government. They put a fresh coat of paint on the outside of the building, but have fixed nothing on the inside. This was my 4th and last time at this dive. We stayed a week and didn't receive any clean towels. The poor housekeeping staff apologized and have to take the brunt of complaints. We tried to get a second key to our room, but were told they didn't have enough keys. The buffet was a disaster...no salt or pepper shakers...no ketchup...cold meat....soup that was like dish-water with a few chunks of potatoes. Stay away from this hole!


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hello Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Service

    DEĞERLENDIRME

    Round Indicators

    • ocak 21 2019
    • Çift

    5454theresa

    “Bad choice”


    We have stayed at this resort numerous times in the last 14 years but this will have been the last time. We arrived Dec. 30 2018 and it started off and continued to be a poorly run resort. No food the first night in the Buffett and what there was was like a push and shove between the locals that apparently celebrate at this resort and international tourists. Guess who won the push and shove...yes the locals! They were so rude and where like starving wild animals. I'm not at all exaggerating.. you can ask anyone who was there! Then, the laundry facilities were down so no clean towels! Other guests saw maids refolding towels and placing them in rooms. One of the towels put in our bathroom had the imprint of a bloody foot print..so gross! Once the locals left, which was well into that first week, the food did improve to a point. There are 2 restrooms on the main lobby area, one was unusable because it was under construction, the other one was beside the bar but most times unusable because both sides, men's and women's were plugged...not a good screen! Also, no change room for new guests who wanted to change from there traveling clothes to shorts etc. The rooms were never ready for them.


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hola! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our allegro Palma Real hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Service

    DEĞERLENDIRME

    Round Indicators

    • ocak 19 2019
    • Pickering, Kanada
    • Yalnız seyahat

    Catherine M

    “Palma Real has lost it's charm”


    This was my 5th trip to Palma Real. I waa so disappointed. Building 4 was closed. Furst room had ants in the bed. Second room was mouldy in the bathroom and all over the curtains. 3 different times I had some rype of frog come up through the toilet. The food was a huge disappointment this time. Many times it was cold and dried out. I ate in town at night. I love the staff here but this is not their fault. The new owners need to hire someone to actually manage and get some decent standards back. I travel alone and always felt safe here. I hate the thought of having to change hotels but it appears that is what will happen this trip.


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hola! Although we sincerely regret your disappointment with your stay in our allegro Palma Real, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Guest Service

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