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Allegro Palma Real hotel swimming pool
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Harita ve konum

Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Varadero, Juan Gualberto Gómez Uluslararası Havalimanı

4 km Varadero Golf Sahası

0 km Varadero

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Allegro Palma Real

3.0/5 Round Indicators
| 3292 Görüşler

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    Round Indicators
    StuinCwood Collingwood, Ontario, Canada. 01/07/2020 Yalnız seyahat

    “Going Downhill FAST been there 8 times ..might go elsewhere”

    Ok. So I am doing this review on my phone so please excuse the typos. I have been to the Palma Real about 8 times (every 6 months). after going to 4 and 5 stars hotels further down the peninsula prior. Loved the Palma Real of the past because although it had a 3 star rating , the staff and amenities OVER delivered and it was a Great place to stay on the edge of downtown. I have seen a HUGE drop in staff moral and treatment to Canadian guests since the Barcelo group joined the hotel in 2019. You Must remember that the Barcelo hotel chain only invested in the hotel. 49%. They do not own the hotel The Cuban govt still maintains 51% ownership with caveats and conditions to Barcelo. Since they have taken over I have seen the hotel that I LOVED go to SH@T. ( yes Trip adviser made me change that word. ). I am FB friends with a lot of staff and will continue to converse with them and I may even go to the sister resorts of Arenas Blancas or Barcelo Solymar. But that would be playing into the Barcelo groups hands. That is ultimately what they want. Keep the Palma Real as a two star for Cuban guests of moderate means and Russians who like to Boss Cubans around at a cheap price. If you want to go here and drink your face off for the week and be close to downtown and live in DORM type settings. Then this is the place for you. And it is really quite reasonable. If you are a first timer to Cuba stay away from Palma Real. You WILL be disappointed and not want to come back. And that would be a shame because the people and beaches are lovely and if you go to a restaurant off property you can have a fantastic culinary experience. Do not expect Great food from your stay here. You will not starve. You will find something to eat on the buffet but it is simply to keep you alive. I have only gotten sick once in 6 years and it was during My Last trip in Oct 2019 Undercooked pork on the buffet. I should have known better. Lol I will not suggest another resort but I HAVE stayed at the Barcelo Solymar in Oct 2018 and it was enjoyable and close enough to downtown to walk to all venues of interest. Well I will sign off now. Feel free to message me for more info. Stu

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola!! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our allegro Palma Real hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Services

    Round Indicators
    allanmX8176SL Mississauga, Kanada. 12/10/2019

    “3 Star resort with 8 Star staff”

    I can't believe some people on their reviews, I have been to this resort 8 times in the last 3 years. I will be continuing to visit this resort. Some people come to Cuba expecting a 6 diamond resort in Niagra Falls. This is Cuba. The Staff at Palma Real resort is better than I have experienced Home In Canada From security at the front door The amazing women at the front desk, The staff at the buffet the bar and coffee staff and the cleaning staff as well as gift store staff, Treat them with respect and they will treat you as family or better. This resort is in an ideal location Beatles night club, Cala 62 and Havava Night club I feel all the negative reviews are by people thinking they are better than anyone else, I noticed that when you treat the staff as you want to be treated you will enjoy your stay. I did forget the amazing beach as well as beach bar and snack bar--GREAT I have been to other resorts In Varadero but none made feel as welcome as Palma Real

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola!! Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Guest Services

    Round Indicators
    Nancy M Toronto, Kanada. 12/04/2019 Arkadaş kaçamakları

    “Average resort, good price & location”

    I have read so many bad reviews about this place so it stopped me from returning. It's not so bad. It's an average resort no bells and whistles but you get what you pay for. The food is decent. It doesn't make you sick but the 3 of us had days with minor stomach issues (diarrhea). Not sure what caused it. There's a 24 hr snackbar. The lobby bar closes at 11 which is early but you can get booze at the snackbar. Your drink choices are limited there, very basic. The room was clean, hot water and the shower had pressure. We had some ants coming into the room but the maid took care of that and had them spray it. They're on top of things. It's in a great location, in the heart of the city. Walking distance to the nightlife and parks. My only complaint is that you can never get a beach chair. It doesn't matter what time you go they're always being saved. Ppl save them all day with their towels and sandals and never seem to return to them. It's a real piss off. I love the beach and barely spent time there because of that. The hotel is mainly Russians and Cubans so finding English speaking tourists was a challenge. The staff is friendly and works hard but were barely being tips by the clientele which was sad to see. All in all, not bad. I've been in worse in Varadero.

    Director de Relaciones con Clientes BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Services.

    Round Indicators
    corinne55 collingwood. 11/21/2019

    “Stay away !! not even a one star !”

    This is the very worst resort I have ever stayed in !!! I have travelled a lot in Cuba and have always said so long as I have a clean bed and bathroom i'm happy. I was totally disgusted with this place. Smoke filled , dirty, mold all over the ceilings, falling apart hotel. I wouldn't even rank it as a resort ! Night time activities .... well I'm not even going to go there !!! but its disgusting !! My first night there I got into bed and there was .... chocolate melted all over the bed spread. At least I HOPE thats all it was !! then when going to the bathroom the full length mirror fell off of the bathroom door. The wood was rotted ! The room was disgusting. We asked to be changed at the front desk and was told NO by a very rude front desk person and was told to come back tomorrow. The ONLY ADVISE I can offer is to ....STAY AWAY FROM THIS PLACE ! We were booked in this hotel for another stay later in the year as well and we cancelled that stay and booked elsewhere in Varadero.

    Director de Relaciones con Clientes BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real. Guest Services.

    Round Indicators
    ToddMiki Regina, Kanada. 11/19/2019

    “Great Time At This Hotel!”

    This was my 6th time staying at this hotel. I have to say that if I believed all the negative reviews, I would not have stayed here. It makes me mad when this hotel gets a negative reputation over the outlandish claims I've read in a lot of the latest reviews. It's sad some people won't go to the Palma Real because of that. First off, the ladies at reception were all very nice and helpful and quick with their jobs. We had no problem with them at all. Sometimes there are a lot of people waiting in line to check in so of course we had to wait a bit of time to exchange money or get an internet card. That's normal and the people who get mad about it are self-centred jerks. Get over it and realize you're no better than anyone else. The food at the buffet was very good. The breakfasts were the best. The omlettes were amazing as was the egg quiches they had laid out. The bread was fresh and amazing as always. I saw a review that said they were hard as hockey pucks. That never happened on my visit. The real bacon was very good. It wasn't crispy as some liked so you just simply need to take some to the chef and he will happily cook them more for you. The chef at the flat-top grille was very good at his job and was always friendly and full of smiles. The servers were all great! Always quick to get us a table and always had our drinks ready for us by the time we filled our plates at the buffet. I read reviews where they said they were lazy and always rolling their eyes at people who asked for a knife and fork to eat. Because of those reviews I deliberately watched them work and to see how they acted towards the tourists. All I saw was courteous friendly service all done with a smile. I had three different servers this trip and all three treated us superbly well. The bad reviews would have been better served about the tourists, some of who treated the workers like they were personal servants. Rude as hell. But the workers must be used to it because all they did was smile and continue with their jobs. I have nothing but great things to say about the servers. Be wary of the negative reviews about them. The swim - up bar was still closed but I was told my the bartender is should be ready before the end of the year. We saw some workers working on the tiles so it looks like they're preparing to get it ready for opening. The pool was fantastic. I read a review saying the water was green. I was worried because it was a recent review. All we saw then we arrived was clear water where you can see the bottom. No problems. The lobby bar was great fun. The servers worked so hard to get all the drinks out. I've read reviews which say they're lazy and slow. Well, they certainly worked their butts off all week during my visit. And when it's very busy, of course it takes time to get your drinks. Think rush hour traffic. Things take time when it's busy. All in all, the trip was awesome as usual. Don't listen to the bad reviews and make your own opinion.

    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Firstly we would like to thank you for choosing our allegro Palma Real hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Guest Services,.

    DEĞERLENDIRME

    Round Indicators

    • ocak 7 2020
    • Collingwood, Ontario, Canada
    • Yalnız seyahat

    StuinCwood

    “Going Downhill FAST been there 8 times ..might go elsewhere”


    Ok. So I am doing this review on my phone so please excuse the typos. I have been to the Palma Real about 8 times (every 6 months). after going to 4 and 5 stars hotels further down the peninsula prior. Loved the Palma Real of the past because although it had a 3 star rating , the staff and amenities OVER delivered and it was a Great place to stay on the edge of downtown. I have seen a HUGE drop in staff moral and treatment to Canadian guests since the Barcelo group joined the hotel in 2019. You Must remember that the Barcelo hotel chain only invested in the hotel. 49%. They do not own the hotel The Cuban govt still maintains 51% ownership with caveats and conditions to Barcelo. Since they have taken over I have seen the hotel that I LOVED go to SH@T. ( yes Trip adviser made me change that word. ). I am FB friends with a lot of staff and will continue to converse with them and I may even go to the sister resorts of Arenas Blancas or Barcelo Solymar. But that would be playing into the Barcelo groups hands. That is ultimately what they want. Keep the Palma Real as a two star for Cuban guests of moderate means and Russians who like to Boss Cubans around at a cheap price. If you want to go here and drink your face off for the week and be close to downtown and live in DORM type settings. Then this is the place for you. And it is really quite reasonable. If you are a first timer to Cuba stay away from Palma Real. You WILL be disappointed and not want to come back. And that would be a shame because the people and beaches are lovely and if you go to a restaurant off property you can have a fantastic culinary experience. Do not expect Great food from your stay here. You will not starve. You will find something to eat on the buffet but it is simply to keep you alive. I have only gotten sick once in 6 years and it was during My Last trip in Oct 2019 Undercooked pork on the buffet. I should have known better. Lol I will not suggest another resort but I HAVE stayed at the Barcelo Solymar in Oct 2018 and it was enjoyable and close enough to downtown to walk to all venues of interest. Well I will sign off now. Feel free to message me for more info. Stu


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hola!! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our allegro Palma Real hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Services

    DEĞERLENDIRME

    Round Indicators

    • aralık 10 2019
    • Mississauga, Kanada

    allanmX8176SL

    “3 Star resort with 8 Star staff”


    I can't believe some people on their reviews, I have been to this resort 8 times in the last 3 years. I will be continuing to visit this resort. Some people come to Cuba expecting a 6 diamond resort in Niagra Falls. This is Cuba. The Staff at Palma Real resort is better than I have experienced Home In Canada From security at the front door The amazing women at the front desk, The staff at the buffet the bar and coffee staff and the cleaning staff as well as gift store staff, Treat them with respect and they will treat you as family or better. This resort is in an ideal location Beatles night club, Cala 62 and Havava Night club I feel all the negative reviews are by people thinking they are better than anyone else, I noticed that when you treat the staff as you want to be treated you will enjoy your stay. I did forget the amazing beach as well as beach bar and snack bar--GREAT I have been to other resorts In Varadero but none made feel as welcome as Palma Real


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
    Hola!! Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Guest Services

    DEĞERLENDIRME

    Round Indicators

    • aralık 4 2019
    • Toronto, Kanada
    • Arkadaş kaçamakları

    Nancy M

    “Average resort, good price & location”


    I have read so many bad reviews about this place so it stopped me from returning. It's not so bad. It's an average resort no bells and whistles but you get what you pay for. The food is decent. It doesn't make you sick but the 3 of us had days with minor stomach issues (diarrhea). Not sure what caused it. There's a 24 hr snackbar. The lobby bar closes at 11 which is early but you can get booze at the snackbar. Your drink choices are limited there, very basic. The room was clean, hot water and the shower had pressure. We had some ants coming into the room but the maid took care of that and had them spray it. They're on top of things. It's in a great location, in the heart of the city. Walking distance to the nightlife and parks. My only complaint is that you can never get a beach chair. It doesn't matter what time you go they're always being saved. Ppl save them all day with their towels and sandals and never seem to return to them. It's a real piss off. I love the beach and barely spent time there because of that. The hotel is mainly Russians and Cubans so finding English speaking tourists was a challenge. The staff is friendly and works hard but were barely being tips by the clientele which was sad to see. All in all, not bad. I've been in worse in Varadero.


    Director de Relaciones con Clientes BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Services.

    DEĞERLENDIRME

    Round Indicators

    • kasım 21 2019
    • collingwood

    corinne55

    “Stay away !! not even a one star !”


    This is the very worst resort I have ever stayed in !!! I have travelled a lot in Cuba and have always said so long as I have a clean bed and bathroom i'm happy. I was totally disgusted with this place. Smoke filled , dirty, mold all over the ceilings, falling apart hotel. I wouldn't even rank it as a resort ! Night time activities .... well I'm not even going to go there !!! but its disgusting !! My first night there I got into bed and there was .... chocolate melted all over the bed spread. At least I HOPE thats all it was !! then when going to the bathroom the full length mirror fell off of the bathroom door. The wood was rotted ! The room was disgusting. We asked to be changed at the front desk and was told NO by a very rude front desk person and was told to come back tomorrow. The ONLY ADVISE I can offer is to ....STAY AWAY FROM THIS PLACE ! We were booked in this hotel for another stay later in the year as well and we cancelled that stay and booked elsewhere in Varadero.


    Director de Relaciones con Clientes BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real. Guest Services.

    DEĞERLENDIRME

    Round Indicators

    • kasım 19 2019
    • Regina, Kanada

    ToddMiki

    “Great Time At This Hotel!”


    This was my 6th time staying at this hotel. I have to say that if I believed all the negative reviews, I would not have stayed here. It makes me mad when this hotel gets a negative reputation over the outlandish claims I've read in a lot of the latest reviews. It's sad some people won't go to the Palma Real because of that. First off, the ladies at reception were all very nice and helpful and quick with their jobs. We had no problem with them at all. Sometimes there are a lot of people waiting in line to check in so of course we had to wait a bit of time to exchange money or get an internet card. That's normal and the people who get mad about it are self-centred jerks. Get over it and realize you're no better than anyone else. The food at the buffet was very good. The breakfasts were the best. The omlettes were amazing as was the egg quiches they had laid out. The bread was fresh and amazing as always. I saw a review that said they were hard as hockey pucks. That never happened on my visit. The real bacon was very good. It wasn't crispy as some liked so you just simply need to take some to the chef and he will happily cook them more for you. The chef at the flat-top grille was very good at his job and was always friendly and full of smiles. The servers were all great! Always quick to get us a table and always had our drinks ready for us by the time we filled our plates at the buffet. I read reviews where they said they were lazy and always rolling their eyes at people who asked for a knife and fork to eat. Because of those reviews I deliberately watched them work and to see how they acted towards the tourists. All I saw was courteous friendly service all done with a smile. I had three different servers this trip and all three treated us superbly well. The bad reviews would have been better served about the tourists, some of who treated the workers like they were personal servants. Rude as hell. But the workers must be used to it because all they did was smile and continue with their jobs. I have nothing but great things to say about the servers. Be wary of the negative reviews about them. The swim - up bar was still closed but I was told my the bartender is should be ready before the end of the year. We saw some workers working on the tiles so it looks like they're preparing to get it ready for opening. The pool was fantastic. I read a review saying the water was green. I was worried because it was a recent review. All we saw then we arrived was clear water where you can see the bottom. No problems. The lobby bar was great fun. The servers worked so hard to get all the drinks out. I've read reviews which say they're lazy and slow. Well, they certainly worked their butts off all week during my visit. And when it's very busy, of course it takes time to get your drinks. Think rush hour traffic. Things take time when it's busy. All in all, the trip was awesome as usual. Don't listen to the bad reviews and make your own opinion.


    Gerente BarceloSmAb - Allegro Palma Real, bu yorumu yanıtladı
     Hola! Firstly we would like to thank you for choosing our allegro Palma Real hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Guest Services,.

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