Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Places of Interest

18,6 km Cozumel Uluslararası Havalimanı

300 m Otelin plajı

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Allegro Cozumel

3.5/5 Round Indicators
| 5083 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

29% Complete

1487

Çok iyi

33% Complete

1720

Normal

18% Complete

950

Kötü

10% Complete

523

Çok kötü

7% Complete

403

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    brdjohn87 Burns, Kansas. 05/23/2018 Çift

    “Dive trip”

    The hotel and the staff are some of the best that I have ever met. The Pro Dive team are some of the best in the business. We will be back for sure. We stayed for a week in May and dove twice a day. The reef is amazing and the Hotel was fantastic. The staff of the Hotel are friendly and ready to help anytime. Our dive guides David and Manu are some of the best in the business. They are professional and knowledgeable about the reef and wild life we encountered. There is a gentleman at the dive shop ( I did not get his name sorry my fault) who packed our gear to and from the boat cleaned and dried it so that it was ready for the next day. Thanks to him for a great Job! The boat crew was very helpful getting us ready for the next dive and helping us get into the water. We had an amazing trip and did not want to go home. We had 1 problem when we checked in the in room safe would not work. One phone call to Dulsay and the repair guy was there in 5 min. He tried to change the batteries and that did not work so he went and got another safe and replaced it. That was the only hiccup of the whole week. Thank you for attention to the guest and we look forward to returning.
    Round Indicators
    AAworldtravelers Houston, Texas. 05/22/2018 Yalnız seyahat

    “Amazing vacation!”

    I spent a week at Allegro and it was everything I was hoping for. Amazing service from all the employees, Zuri and Elvis at the front desk very helpful and friendly and Chef Roger and Floricel and the rest of the waiters and waitresses made me feel at home. Thank you so much for your hard work!!!

    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
     Dear AAworldtravelers, Thank you very much for your amazing comments about your recent stay at Allegro Cozumel.It is indeed a pleasure to read we were able to exceed your expectations. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    Round Indicators
    Brad J 05/20/2018 Çift

    “Dive trip”

    The Allegro was clean neat and room was very nice. The staff was friendly and went above and beyond to ensure any needs were met. Great family atmosphere with lots of options for fun. The resort is very clean, and very well kept.

    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
     Dear Brad J, Thank you for taking the time to share your Allegro Cozumel experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    Round Indicators
    Andreacr25 New York City, New York. 05/19/2018 Arkadaş kaçamakları

    “Simple but beautiful ”

    This resort is beautiful since the moment you walk in the lobby everyone is very friendly and always working so hard to make you happy and feel welcome. We arrived earlier then our checking time but we could walk around and enjoy the resort until our room was ready by the time our room was ready there was a very long line of people “looking for their room key as well” so I was a little hectic to get he key.. but once we arrived to our room we felt very relax the room was beautiful beds where very comfortable to sleep in and the decor of the Room made it very peaceful we had a second floor room which had a hammock that we loved .It did rain for one day during the afternoon which stopped everyone from enjoying the outside but every employee worked very hard to make sure everyone was accommodated during the heavy rains. Once the raining times passed the sun came out as you can see on my pictures and it was beautiful the entertainment team is awesome they did a foam party at the pool which was awesome and fun, the night time show was also very fun and interactive only thing it only lasted 30 minutes we wished it was longer then that. The club is awesome they put good music and the atmosphere is fun. The food is very very much on the healthy side so if you are a fried food and unhealthy food meat lover not your place it’s more of a seafood place. I however loved the food it was delicious and the drinks it was more authentic Mexican styles but everything was very tasty. We had a reservation for the Mexican restaurant and it was awesome we loved their food and the staff was so much fun . Overall this resort is in a beautiful island that is preserved by the federal government to protect its greens and animals if you choose to go here be prepare to see wild animals since they are protected they walk around nothing unsafe.The island it self seem very safe as for all the tourist that we saw walking and shopping in the center on the island. There are restaurants around we didn’t try them because our stay was only 4 days so we wanted to enjoy the resort. If you would like to travel around the island you can take a taxi which are also safe because there’s no public transportation. I loved this place of Mexico I will definitely go back maybe take my kids since this is a family friendly hotel there’s a lot of kids all over but mostly locals and are very very well behaved you can’t even tell there are kids unless you really look around or stay near the kids pool.

    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
     Dear Andreacr25, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    Round Indicators
    Kathy Ann H Jefferson City, Missouri. 05/18/2018 Çift

    “Cozumel 5/2018”

    I love the first club staff Katrina, Andrea, Antonio, Luis, Valentino they are the best. the dive shop Pro Dive is one of Cozumel best Nacho ,David ,Balta, Marc, Marion Angel wonderful . Staff and location are top shelf.

    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
     Dear Kathy Ann H, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, we are very happy to read you felt that way, specially among the first club and prodive staff! We'll be more than happy to share your nice comments with our staff to encourage them to improve even more their services! Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    DEĞERLENDIRME

    Round Indicators

    • mayıs 23 2018
    • Burns, Kansas
    • Çift

    brdjohn87

    “Dive trip”


    The hotel and the staff are some of the best that I have ever met. The Pro Dive team are some of the best in the business. We will be back for sure. We stayed for a week in May and dove twice a day. The reef is amazing and the Hotel was fantastic. The staff of the Hotel are friendly and ready to help anytime. Our dive guides David and Manu are some of the best in the business. They are professional and knowledgeable about the reef and wild life we encountered. There is a gentleman at the dive shop ( I did not get his name sorry my fault) who packed our gear to and from the boat cleaned and dried it so that it was ready for the next day. Thanks to him for a great Job! The boat crew was very helpful getting us ready for the next dive and helping us get into the water. We had an amazing trip and did not want to go home. We had 1 problem when we checked in the in room safe would not work. One phone call to Dulsay and the repair guy was there in 5 min. He tried to change the batteries and that did not work so he went and got another safe and replaced it. That was the only hiccup of the whole week. Thank you for attention to the guest and we look forward to returning.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 22 2018
    • Houston, Texas
    • Yalnız seyahat

    AAworldtravelers

    “Amazing vacation!”


    I spent a week at Allegro and it was everything I was hoping for. Amazing service from all the employees, Zuri and Elvis at the front desk very helpful and friendly and Chef Roger and Floricel and the rest of the waiters and waitresses made me feel at home. Thank you so much for your hard work!!!


    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
    Dear AAworldtravelers, Thank you very much for your amazing comments about your recent stay at Allegro Cozumel.It is indeed a pleasure to read we were able to exceed your expectations. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    DEĞERLENDIRME

    Round Indicators

    • mayıs 20 2018
    • Çift

    Brad J

    “Dive trip”


    The Allegro was clean neat and room was very nice. The staff was friendly and went above and beyond to ensure any needs were met. Great family atmosphere with lots of options for fun. The resort is very clean, and very well kept.


    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
    Dear Brad J, Thank you for taking the time to share your Allegro Cozumel experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    DEĞERLENDIRME

    Round Indicators

    • mayıs 19 2018
    • New York City, New York
    • Arkadaş kaçamakları

    Andreacr25

    “Simple but beautiful ”


    This resort is beautiful since the moment you walk in the lobby everyone is very friendly and always working so hard to make you happy and feel welcome. We arrived earlier then our checking time but we could walk around and enjoy the resort until our room was ready by the time our room was ready there was a very long line of people “looking for their room key as well” so I was a little hectic to get he key.. but once we arrived to our room we felt very relax the room was beautiful beds where very comfortable to sleep in and the decor of the Room made it very peaceful we had a second floor room which had a hammock that we loved .It did rain for one day during the afternoon which stopped everyone from enjoying the outside but every employee worked very hard to make sure everyone was accommodated during the heavy rains. Once the raining times passed the sun came out as you can see on my pictures and it was beautiful the entertainment team is awesome they did a foam party at the pool which was awesome and fun, the night time show was also very fun and interactive only thing it only lasted 30 minutes we wished it was longer then that. The club is awesome they put good music and the atmosphere is fun. The food is very very much on the healthy side so if you are a fried food and unhealthy food meat lover not your place it’s more of a seafood place. I however loved the food it was delicious and the drinks it was more authentic Mexican styles but everything was very tasty. We had a reservation for the Mexican restaurant and it was awesome we loved their food and the staff was so much fun . Overall this resort is in a beautiful island that is preserved by the federal government to protect its greens and animals if you choose to go here be prepare to see wild animals since they are protected they walk around nothing unsafe.The island it self seem very safe as for all the tourist that we saw walking and shopping in the center on the island. There are restaurants around we didn’t try them because our stay was only 4 days so we wanted to enjoy the resort. If you would like to travel around the island you can take a taxi which are also safe because there’s no public transportation. I loved this place of Mexico I will definitely go back maybe take my kids since this is a family friendly hotel there’s a lot of kids all over but mostly locals and are very very well behaved you can’t even tell there are kids unless you really look around or stay near the kids pool.


    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
    Dear Andreacr25, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

    DEĞERLENDIRME

    Round Indicators

    • mayıs 18 2018
    • Jefferson City, Missouri
    • Çift

    Kathy Ann H

    “Cozumel 5/2018”


    I love the first club staff Katrina, Andrea, Antonio, Luis, Valentino they are the best. the dive shop Pro Dive is one of Cozumel best Nacho ,David ,Balta, Marc, Marion Angel wonderful . Staff and location are top shelf.


    Guest Experience Manager allegroczm - Allegro Cozumel, bu yorumu yanıtladı
    Dear Kathy Ann H, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, we are very happy to read you felt that way, specially among the first club and prodive staff! We'll be more than happy to share your nice comments with our staff to encourage them to improve even more their services! Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel