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Vista panorámicas a la playa y hotel Allegro Playacar Resort
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Harita ve konum

Lote Hotelero No. 7, Desarrollo   77710 Playacar , Playa Del Carmen   Quintana Roo  


Places of Interest

60,5 km  Cancun Uluslararası Havalimanı

3 km Carmen Plajı

Müşterilerin Düşünceleri

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Allegro Playacar

4.0/5 Round Indicators
| 8007 Görüşler

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41% Complete

3359

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1111

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393

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Lindsey K 02/26/2020 Çift

    “Relaxing vacation”

    My husband and I and another couple visited Allegro Playacar Feb 12-19. We stayed in 3511 and 3512. Here is my overall review. Facilities and room: the grounds and facilities were all very clean and beautiful with lots of pretty flowers and walkways. The 2 pools were very nice and clean. Our room was cleaned daily and well kept other than our fan light missing it’s cover. We did have some ants in our room but I reported it to the staff and they came and sprayed right away, no issue really. The room fridge had beer, soda and water and we were able to get the maid to give us extra beer. The ac only functioned about half of the time which made sleeping a little uncomfortable. The shower worked great and we spent a lot of morning time on our deck watching the little animals chase each other around. I will comment that even being a little distance from the nighttime entertainment stage it seemed rather loud, I would avoid staying in a room close to it! Beach: the beach is absolutely beautiful and well maintained!! All of the things I discussed above about the room really don’t matter much because you spend basically no time in there because the beach and pool are so nice!! Staff: the staff was all very friendly, minus the initial pressure to attend the timeshare meeting. Our favorite drink man on the beach was Claudio May, he truly was the best! Claudio always kept us stocked with drinks and knew our names after the first day, super friendly and kind! If you stay here I hope you are blessed enough to have Claudio as your drink man!! Food: our favorite meal of the day was probably breakfast. Almost daily we went to the breakfast buffet for a fresh made omelette. The grill gal whipped up a mean omelette and it would usually tide us over until a snack by the pool (the French fries are yummy and the pizza isn’t bad) or supper. We ate at all of the reservation restaurants and they were all very good. Drinks: the drinks were good but lacked alcohol. We quickly figured this out and would request double or triple shots in our drinks. The area: we went running daily on the road behind the resort and felt safe. We also walked into playa del Carmen on the beach and on the sidewalk and always felt safe. The little shopping center right behind the resort was also nice. Bottom line....we will be back and had a wonderful vacation!

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Mrs. Lindsay, Thank you very much for selecting us as a holiday destination for this occasion. It is an honor for us to realize that we have exceeded your expectations, with our facilities, restaurants and especially with the service provided by Claudio May. You can be sure that we will be sharing your compliments, as well as your impression of the nightlife with the corresponding departments. We hope to be happy to welcome you again soon. Best regards,

    Round Indicators
    VelLTX 02/24/2020 Arkadaş kaçamakları

    “Great vacation!”

    Absolutely our favorite place for a fun and relaxing vacation. Normally go end of February to beat the spring breakers. They have an excellent friendly staff. Clean and comfortable rooms. We enjoying everything the First Club offers their members. We'll be back!

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Mr. VelLTX, Thank you very much for choosing us as your holiday destination. We are pleased to know that you have fully enjoyed your vacation at Allegro Playacar. Our team strives every day to provide a unique vacation to each of our guests. It will be a pleasure to share your words with our team, especially those mentioned. Last but not least, thorough cleaning being an absolute must for us, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. We look forward to welcoming you again soon. Best regards

    Round Indicators
    Cathy154980 Barrie, Kanada. 02/24/2020

    “Awesome trip”

    Smaller resort but clean, comfortable and scenic. Our room was right by the pool and ocean. Had everything we needed, safe, no charge. Iron, coffee maker, TV and king bed.Steps to pool and beach. Lobby and buffet resteraunt only short walk away.

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Mrs. Cathy, First of all, we would like to thank you for your preference in selecting our Allegro Playacar Hotel as preferred destination in the Caribbean, as well as by letting us know about your recent experience. We put our greatest interest and value in our guests' opinions, focusing our efforts and dedication to continuously improve the quality of our services and facilities. It is truly a pleasure to confirm that you have experienced a fantastic stay with us, and we have succeeded by surpassing all your expectations. We would like to have the opportunity to serve you in the future to offer you another memorable stay. Sincere Regards,

    Round Indicators
    Genovese3740 02/23/2020

    “Great Vacation at Allegro Playacar”

    We just returned from our 6th stay at Allegro Playacar. We had a great room opposite the Mexican restaurant by the pool. Everything about the room was perfect. Every worker we met from the time we arrive until we left were the nicest we have ever met. We must agree with other reviews about the music and the microphone at the pool being WAY too loud. You could not have a conversation with the person sitting next to you. If you have a microphone, there is no need to scream into the microphone. We spent our 10 days on the beach, which by the way is amazing. Breakfast and lunch always had a great selection to pick from. Dinner left a little to be desired. The pasta area has also declined in quality. It looks like they are still trying to improve on things so we will be back for sure the same time next year. As far as evening entertainment, we did not see any shows. It looks like all the shows from past years have been replaced. We definitely missed seeing the Michael Jackson tribute on Saturday night. It was great, best show ever.

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Genovese, We appreciate your lpreference by selecting Allegro Playacar Hotel once again for your holidays and by the time devoted to let us know about your recent experience. We are deeply sorry that we couldn't achieve your expectations according to your last experience, we apologize that we have missed the level you have come to expect from us. We appreciate your suggestions, which will be considered by our Directive team, thank you for your great feedback; nevertheless, we apologize for the situations you had to experience, these points will be addressed by the corresponding team aiming to get improvements done in record time. We have no choice but to apologize for not having been able to meet your expectations, just as we would like in the future to have the opportunity to offer you our services again so that your perception of our services and facilities would be different. Best regards,

    Round Indicators
    bergie77 Des Moines, Iowa. 02/19/2020

    “At least the beach was great”

    We stayed at Allegro Playacar February 6 - 13, 2020 as a party of 6 which consisted of 3 couples. Four of us had stayed here 15 years ago, but that was a long time ago and different ownership. Our stay was fun but also we had our share of disappointments. This was our 9th (Playa area) Mexico all-inclusive trip. Part of the disappointment stems from having expectations of an all-inclusive based on those previous stays. Room -- By far, the largest problem we had was that our room had no hot water for the entire stay (8 days and 7 nights). Despite lodging complaints 4 separate days (5 counting check-out), it was either never addressed or at least never corrected. We were in building 13 which was about 80 yards from the show area. If we stayed there again, we wouldn't want to be that close to the show as you wouldn't be able to sleep until after the show due to the music volume. Another issue was that there is NO room service at this resort. We had come to expect that as a normal part of an all-inclusive resort. The rooms were clean and the air-conditioning worked well. Beach -- the beach was beautiful and had no rocks, a large sandy beach area, easy to walk, games to play, plenty of chairs, some tree shade and there was cocktail service. Shows -- the shows were varied and I think would have been much better if more guests would have shown up for them. The talent level at most of the shows was very high. I felt a bit sorry for them to work so hard for such a small audience. Shows started around 9 or 9:30 at night and usually started with a some guest children getting up on stage to dance around and play games. We learned that if that (the kids) was occurring at 9pm, then our adult show really started at 9:30. We enjoyed especially the Mexico night, Caribbean night, and the All Star night. Karaoke would have been better with more audience sign ups. Lastly, regarding the stage area, they show a lot of video background. They used some form of shiny white tarp instead of a movie screen. They need to invest in a movie screen, as often we couldn't make out what was being shown due to glare. Hot tub -- no comment because they didn't have one! Dinners -- As with most of the all-inclusives, the Allegro Playacar offers evening meals at specialty restaurants in addition to a nightly buffet. However, they only offered one or two options each night and they filled up very quickly. We usually had someone in our party show up an hour before the reservation desk opened and that was the only guarantee to get our reservation. One day they changed the rules mid-week and advised that the reserving person could only reserve for 2 guests instead of their entire party. That didn't go over well at all. That only happened one day. The regular limit for a group reservation was 15 guests which I thought was fair. The meals, once you were able to get a reservation, were always very good. Booze -- Face it, this is one of the main attractions at a resort such as this. Problems or unmet expectations based on past experiences included: *** No lobby bar near the reception area. There was one upstairs from there, but there was no elevator and it didn't open until 11am. *** The pool bar didn't have Kahlua or Disaronno or Crown or a scotch above red label. *** The pool bar sometimes had Jack Daniels and sometimes did not. Even when they did, one time the bartender had to ask for management permission to serve it. On one occasion, I observed it being poured (I can only assume it was Jack Daniel's) inside of a cooler with secrecy so no one else could see what was being poured into the glass. My position would be --- either you have it or you don't! *** The pool bar opened at 10am but no alcohol could be served until noon each day. Really? At an all-inclusive? *** The bars had lots of limes but no olives, cherries, or bitters. That was a slight limitation on drink choices. *** The lobby bar sometimes would have Kahlua or not. They would sometimes have Jack Daniel's or not. One morning, I was told 3 times that they did not have Kahlua until I pointed the bottle out about 2 feet from his elbow. Spa -- We used the spa twice for massages and the staff and service was excellent! My general impression of this resort last week (other than no hot water which is a deal-breaker) was that it might be OK for someone's first ever all-inclusive vacation. They wouldn't know what they were missing. And, again, we did have fun with our friends and the other guests. We, however, won't be back and I've never written that in a review before.

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Bergie, Thank you for taking the time to share your feedback regarding your stay with us. It is very unfortunate that your stay with us did not meet your expectations. Here at Allegro Playacar it is never our intention inconvenience our clients by any means,, one of our main goals is the satisfactión of each and every one of our guests. We're sorry that you and us could not reach a friendly agreement when you were at our facilities. It is regrettably to see that the attentions and courtesies provided by our team could not improve your experience and change your perception of our hotel. We understand that you may not want to return to stay with us in the future, but if you do, we would appreciate the opportunity to show you a better guest experience as we continue to take our guest's feedback seriously and improve our services accordingly. We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay fantastic. Sincerely,

    DEĞERLENDIRME

    Round Indicators

    • şubat 26 2020
    • Çift

    Lindsey K

    “Relaxing vacation”


    My husband and I and another couple visited Allegro Playacar Feb 12-19. We stayed in 3511 and 3512. Here is my overall review. Facilities and room: the grounds and facilities were all very clean and beautiful with lots of pretty flowers and walkways. The 2 pools were very nice and clean. Our room was cleaned daily and well kept other than our fan light missing it’s cover. We did have some ants in our room but I reported it to the staff and they came and sprayed right away, no issue really. The room fridge had beer, soda and water and we were able to get the maid to give us extra beer. The ac only functioned about half of the time which made sleeping a little uncomfortable. The shower worked great and we spent a lot of morning time on our deck watching the little animals chase each other around. I will comment that even being a little distance from the nighttime entertainment stage it seemed rather loud, I would avoid staying in a room close to it! Beach: the beach is absolutely beautiful and well maintained!! All of the things I discussed above about the room really don’t matter much because you spend basically no time in there because the beach and pool are so nice!! Staff: the staff was all very friendly, minus the initial pressure to attend the timeshare meeting. Our favorite drink man on the beach was Claudio May, he truly was the best! Claudio always kept us stocked with drinks and knew our names after the first day, super friendly and kind! If you stay here I hope you are blessed enough to have Claudio as your drink man!! Food: our favorite meal of the day was probably breakfast. Almost daily we went to the breakfast buffet for a fresh made omelette. The grill gal whipped up a mean omelette and it would usually tide us over until a snack by the pool (the French fries are yummy and the pizza isn’t bad) or supper. We ate at all of the reservation restaurants and they were all very good. Drinks: the drinks were good but lacked alcohol. We quickly figured this out and would request double or triple shots in our drinks. The area: we went running daily on the road behind the resort and felt safe. We also walked into playa del Carmen on the beach and on the sidewalk and always felt safe. The little shopping center right behind the resort was also nice. Bottom line....we will be back and had a wonderful vacation!


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Mrs. Lindsay, Thank you very much for selecting us as a holiday destination for this occasion. It is an honor for us to realize that we have exceeded your expectations, with our facilities, restaurants and especially with the service provided by Claudio May. You can be sure that we will be sharing your compliments, as well as your impression of the nightlife with the corresponding departments. We hope to be happy to welcome you again soon. Best regards,

    DEĞERLENDIRME

    Round Indicators

    • şubat 24 2020
    • Arkadaş kaçamakları

    VelLTX

    “Great vacation!”


    Absolutely our favorite place for a fun and relaxing vacation. Normally go end of February to beat the spring breakers. They have an excellent friendly staff. Clean and comfortable rooms. We enjoying everything the First Club offers their members. We'll be back!


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Mr. VelLTX, Thank you very much for choosing us as your holiday destination. We are pleased to know that you have fully enjoyed your vacation at Allegro Playacar. Our team strives every day to provide a unique vacation to each of our guests. It will be a pleasure to share your words with our team, especially those mentioned. Last but not least, thorough cleaning being an absolute must for us, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. We look forward to welcoming you again soon. Best regards

    DEĞERLENDIRME

    Round Indicators

    • şubat 24 2020
    • Barrie, Kanada

    Cathy154980

    “Awesome trip”


    Smaller resort but clean, comfortable and scenic. Our room was right by the pool and ocean. Had everything we needed, safe, no charge. Iron, coffee maker, TV and king bed.Steps to pool and beach. Lobby and buffet resteraunt only short walk away.


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Mrs. Cathy, First of all, we would like to thank you for your preference in selecting our Allegro Playacar Hotel as preferred destination in the Caribbean, as well as by letting us know about your recent experience. We put our greatest interest and value in our guests' opinions, focusing our efforts and dedication to continuously improve the quality of our services and facilities. It is truly a pleasure to confirm that you have experienced a fantastic stay with us, and we have succeeded by surpassing all your expectations. We would like to have the opportunity to serve you in the future to offer you another memorable stay. Sincere Regards,

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2020

    Genovese3740

    “Great Vacation at Allegro Playacar”


    We just returned from our 6th stay at Allegro Playacar. We had a great room opposite the Mexican restaurant by the pool. Everything about the room was perfect. Every worker we met from the time we arrive until we left were the nicest we have ever met. We must agree with other reviews about the music and the microphone at the pool being WAY too loud. You could not have a conversation with the person sitting next to you. If you have a microphone, there is no need to scream into the microphone. We spent our 10 days on the beach, which by the way is amazing. Breakfast and lunch always had a great selection to pick from. Dinner left a little to be desired. The pasta area has also declined in quality. It looks like they are still trying to improve on things so we will be back for sure the same time next year. As far as evening entertainment, we did not see any shows. It looks like all the shows from past years have been replaced. We definitely missed seeing the Michael Jackson tribute on Saturday night. It was great, best show ever.


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Genovese, We appreciate your lpreference by selecting Allegro Playacar Hotel once again for your holidays and by the time devoted to let us know about your recent experience. We are deeply sorry that we couldn't achieve your expectations according to your last experience, we apologize that we have missed the level you have come to expect from us. We appreciate your suggestions, which will be considered by our Directive team, thank you for your great feedback; nevertheless, we apologize for the situations you had to experience, these points will be addressed by the corresponding team aiming to get improvements done in record time. We have no choice but to apologize for not having been able to meet your expectations, just as we would like in the future to have the opportunity to offer you our services again so that your perception of our services and facilities would be different. Best regards,

    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2020
    • Des Moines, Iowa

    bergie77

    “At least the beach was great”


    We stayed at Allegro Playacar February 6 - 13, 2020 as a party of 6 which consisted of 3 couples. Four of us had stayed here 15 years ago, but that was a long time ago and different ownership. Our stay was fun but also we had our share of disappointments. This was our 9th (Playa area) Mexico all-inclusive trip. Part of the disappointment stems from having expectations of an all-inclusive based on those previous stays. Room -- By far, the largest problem we had was that our room had no hot water for the entire stay (8 days and 7 nights). Despite lodging complaints 4 separate days (5 counting check-out), it was either never addressed or at least never corrected. We were in building 13 which was about 80 yards from the show area. If we stayed there again, we wouldn't want to be that close to the show as you wouldn't be able to sleep until after the show due to the music volume. Another issue was that there is NO room service at this resort. We had come to expect that as a normal part of an all-inclusive resort. The rooms were clean and the air-conditioning worked well. Beach -- the beach was beautiful and had no rocks, a large sandy beach area, easy to walk, games to play, plenty of chairs, some tree shade and there was cocktail service. Shows -- the shows were varied and I think would have been much better if more guests would have shown up for them. The talent level at most of the shows was very high. I felt a bit sorry for them to work so hard for such a small audience. Shows started around 9 or 9:30 at night and usually started with a some guest children getting up on stage to dance around and play games. We learned that if that (the kids) was occurring at 9pm, then our adult show really started at 9:30. We enjoyed especially the Mexico night, Caribbean night, and the All Star night. Karaoke would have been better with more audience sign ups. Lastly, regarding the stage area, they show a lot of video background. They used some form of shiny white tarp instead of a movie screen. They need to invest in a movie screen, as often we couldn't make out what was being shown due to glare. Hot tub -- no comment because they didn't have one! Dinners -- As with most of the all-inclusives, the Allegro Playacar offers evening meals at specialty restaurants in addition to a nightly buffet. However, they only offered one or two options each night and they filled up very quickly. We usually had someone in our party show up an hour before the reservation desk opened and that was the only guarantee to get our reservation. One day they changed the rules mid-week and advised that the reserving person could only reserve for 2 guests instead of their entire party. That didn't go over well at all. That only happened one day. The regular limit for a group reservation was 15 guests which I thought was fair. The meals, once you were able to get a reservation, were always very good. Booze -- Face it, this is one of the main attractions at a resort such as this. Problems or unmet expectations based on past experiences included: *** No lobby bar near the reception area. There was one upstairs from there, but there was no elevator and it didn't open until 11am. *** The pool bar didn't have Kahlua or Disaronno or Crown or a scotch above red label. *** The pool bar sometimes had Jack Daniels and sometimes did not. Even when they did, one time the bartender had to ask for management permission to serve it. On one occasion, I observed it being poured (I can only assume it was Jack Daniel's) inside of a cooler with secrecy so no one else could see what was being poured into the glass. My position would be --- either you have it or you don't! *** The pool bar opened at 10am but no alcohol could be served until noon each day. Really? At an all-inclusive? *** The bars had lots of limes but no olives, cherries, or bitters. That was a slight limitation on drink choices. *** The lobby bar sometimes would have Kahlua or not. They would sometimes have Jack Daniel's or not. One morning, I was told 3 times that they did not have Kahlua until I pointed the bottle out about 2 feet from his elbow. Spa -- We used the spa twice for massages and the staff and service was excellent! My general impression of this resort last week (other than no hot water which is a deal-breaker) was that it might be OK for someone's first ever all-inclusive vacation. They wouldn't know what they were missing. And, again, we did have fun with our friends and the other guests. We, however, won't be back and I've never written that in a review before.


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Bergie, Thank you for taking the time to share your feedback regarding your stay with us. It is very unfortunate that your stay with us did not meet your expectations. Here at Allegro Playacar it is never our intention inconvenience our clients by any means,, one of our main goals is the satisfactión of each and every one of our guests. We're sorry that you and us could not reach a friendly agreement when you were at our facilities. It is regrettably to see that the attentions and courtesies provided by our team could not improve your experience and change your perception of our hotel. We understand that you may not want to return to stay with us in the future, but if you do, we would appreciate the opportunity to show you a better guest experience as we continue to take our guest's feedback seriously and improve our services accordingly. We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay fantastic. Sincerely,

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