Vista panorámicas a la playa y hotel Allegro Playacar Resort
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Harita ve konum

Lote Hotelero No. 7, Desarrollo   77710 Playacar , Playa Del Carmen   Quintana Roo  


Places of Interest

60,5 km  Cancun Uluslararası Havalimanı

3 km Carmen Plajı

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Allegro Playacar

4.0/5 Round Indicators
| 7012 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

40% Complete

2820

Çok iyi

34% Complete

2390

Normal

14% Complete

997

Kötü

6% Complete

443

Çok kötü

5% Complete

362

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Kathleen S 03/25/2019 Aile

    “Nice hotel, but don’t use kids club”

    We stayed for a few nights prior to check it out before staying at another resort. The hotel, pools, and food are very good. Our 5-year old wanted to try out the kids club. Allegro Playacar has a designated place for the kids with a clubhouse, playground, and pool. We were told it was closed on Friday. Then that it was open, but they were at the pool (they weren’t). Then they’d be back at 1 pm (they weren’t). Then back in 15 minutes (they weren’t). When someone was available we signed her in and asked if we could return a bit later. We were told yes. I went to check in her 20 minutes later and she was swimming in the pool, by herself, unsupervised, while two staff members sat in the clubhouse watching the movie Fantastic Four. I stayed with her a little bit and the. We left. I don’t care if the kids club is closed, but don’t accept a child and then let her swim unsupervised. That is enough for me to knock the rating way down. When you tell us it’s supervised and it’s not, that’s unacceptable. If you can’t provide a safe environment, then don’t offer it.
    Round Indicators
    dreitmey Appleton, Wisconsin. 03/24/2019 Aile

    “Recent family vacation”

    We returned from Allegro Playacar yesterday. Our family enjoys this resort very much! It is comforting to see many of the same staff from our last vacation. Alejandro (misspelled??) is a positive, upbeat, energized person who engages with all. The activities begin at 10 AM and end at 5 PM. Every staff member was pleasant with smiles. We ate at the buffet which had a full range of foods. Breakfast had 3-4 types of eggs, oatmeal, pancakes, cereal, juices, cheese, fruits and assorted home made breads and baked goods. There are evening reservations for specialty dining for Mexican, Italian or Asian foods. All were excellent! This is an all-inclusive resort. It is all you care to eat and drink. Some guests over indulge. Much food gets wasted from guests taking more than they are able to consume. In the evening, there is nightly entertainment and a disco for late night dancing. We go to bed early (and even with the activities), it is quiet by 10 pm. Perfect! This is an ideal place for family vacation.
    Round Indicators
    smokin40 Windsor, Kanada. 03/24/2019 Arkadaş kaçamakları

    “Paradise”

    This hotel is in an excellent location and very well kept. The rooms were very nice and exceptionally clean. A special shout out to Rene, Filiberto and Manuel who treated us like we were queens. All the staff were awesome making sure we had everything we needed. The food was really good and the beach was impeccable. The fridge was well stocked at all times and if you wanted something, all you had to do was ask. The beds were so comfortable I felt that I was sleeping at home. Overall, this was a wonderful resort and I would go back in the instant.
    Round Indicators
    Navigate35887909613 Wisdom, Montana. 03/23/2019 Aile

    “Disappointing”

    Rooms were dirty and rundown. This was my 4th stay, other stats were good this one was very disappointing. Staff as very reluctant to give us a new room. We finally packed our things and demanded a new room!
    Round Indicators
    GrandTour20271240702 03/23/2019 Arkadaş kaçamakları

    “Our March 2019 trip”

    Service was really great. Our room was exceptionally clean. The fridge was well stocked at all times. The location was excellent , what a truly beautiful place. The beach was close to our room. We took an excursion through our rep Sierra (really helpful lady) rate was fair and excursion awesome. Swam with sea turtles , it felt like a once in a lifetime experience, I felt privileged to experience it with my best friends.

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mart 25 2019
    • Aile

    Kathleen S

    “Nice hotel, but don’t use kids club”


    We stayed for a few nights prior to check it out before staying at another resort. The hotel, pools, and food are very good. Our 5-year old wanted to try out the kids club. Allegro Playacar has a designated place for the kids with a clubhouse, playground, and pool. We were told it was closed on Friday. Then that it was open, but they were at the pool (they weren’t). Then they’d be back at 1 pm (they weren’t). Then back in 15 minutes (they weren’t). When someone was available we signed her in and asked if we could return a bit later. We were told yes. I went to check in her 20 minutes later and she was swimming in the pool, by herself, unsupervised, while two staff members sat in the clubhouse watching the movie Fantastic Four. I stayed with her a little bit and the. We left. I don’t care if the kids club is closed, but don’t accept a child and then let her swim unsupervised. That is enough for me to knock the rating way down. When you tell us it’s supervised and it’s not, that’s unacceptable. If you can’t provide a safe environment, then don’t offer it.


    DEĞERLENDIRME

    Round Indicators

    • mart 24 2019
    • Appleton, Wisconsin
    • Aile

    dreitmey

    “Recent family vacation”


    We returned from Allegro Playacar yesterday. Our family enjoys this resort very much! It is comforting to see many of the same staff from our last vacation. Alejandro (misspelled??) is a positive, upbeat, energized person who engages with all. The activities begin at 10 AM and end at 5 PM. Every staff member was pleasant with smiles. We ate at the buffet which had a full range of foods. Breakfast had 3-4 types of eggs, oatmeal, pancakes, cereal, juices, cheese, fruits and assorted home made breads and baked goods. There are evening reservations for specialty dining for Mexican, Italian or Asian foods. All were excellent! This is an all-inclusive resort. It is all you care to eat and drink. Some guests over indulge. Much food gets wasted from guests taking more than they are able to consume. In the evening, there is nightly entertainment and a disco for late night dancing. We go to bed early (and even with the activities), it is quiet by 10 pm. Perfect! This is an ideal place for family vacation.


    DEĞERLENDIRME

    Round Indicators

    • mart 24 2019
    • Windsor, Kanada
    • Arkadaş kaçamakları

    smokin40

    “Paradise”


    This hotel is in an excellent location and very well kept. The rooms were very nice and exceptionally clean. A special shout out to Rene, Filiberto and Manuel who treated us like we were queens. All the staff were awesome making sure we had everything we needed. The food was really good and the beach was impeccable. The fridge was well stocked at all times and if you wanted something, all you had to do was ask. The beds were so comfortable I felt that I was sleeping at home. Overall, this was a wonderful resort and I would go back in the instant.


    DEĞERLENDIRME

    Round Indicators

    • mart 23 2019
    • Wisdom, Montana
    • Aile

    Navigate35887909613

    “Disappointing”


    Rooms were dirty and rundown. This was my 4th stay, other stats were good this one was very disappointing. Staff as very reluctant to give us a new room. We finally packed our things and demanded a new room!


    DEĞERLENDIRME

    Round Indicators

    • mart 23 2019
    • Arkadaş kaçamakları

    GrandTour20271240702

    “Our March 2019 trip”


    Service was really great. Our room was exceptionally clean. The fridge was well stocked at all times. The location was excellent , what a truly beautiful place. The beach was close to our room. We took an excursion through our rep Sierra (really helpful lady) rate was fair and excursion awesome. Swam with sea turtles , it felt like a once in a lifetime experience, I felt privileged to experience it with my best friends.


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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