Barceló Royal Beach Hotel Interiors
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Barceló Royal Beach

Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28,3 km Burgas Havalimanı

8 km Nesebar Etnoğrafya Müzesi

156 km Cavarna Golf Sahası

82 km Ropotamo Rezervi

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Royal Beach

4.0/5 Round Indicators
| 1110 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

45% Complete

505

Çok iyi

28% Complete

311

Normal

13% Complete

155

Kötü

7% Complete

83

Çok kötü

5% Complete

56

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    930laurence Sheffield, İngiltere. 06/19/2018 Çift

    “Terrible Service & A Badly Managed Hotel”

    Arrived home from Barcelo Royal Hotel today. Its a nice hotel, with lovely rooms - great pools and good position to explore the beach. However the service levels at the Hotel are some of the worst I have ever seen (and I am very well travelled) - Management are rude - not only too me, when I complained - but we saw three stand-up shouting and swearing arguments between management and customers. We also witnessed an attack on a lady during the entertainment one evening, and the response via management was pathetic. The food is adverage to poor, the service in the restaurants is terrible, tables are constantly dirty and the Hotel Management feel it is ok to service raw pork and raw chicken to clients. My list of issues is extensive we are communicating with both TUI and Barcelo Head Office about our large list of FACTUAL problems (not an opinion) - documented with video and photographs. Lastly it was not just us experiencing these issues there are at least twenty to thirty clients communicating with their travel companies about the issues at the hotel. We feel totally misled by the hotel brochures and websites, management say on trip advisior speak to them whilst on holiday - we did that, and the General Manager was totally unprofessional and rude in his inability to listen and or take on our complaint. Definitely would NOT go back, nor would I recomend this hotel until management start managing and teaching their staff. The issues with staff, and their lack of skills is simply due to poor training - MANAGEMENT GETTING IT WRONG !!!
    Round Indicators
    lisacookies 06/19/2018 Aile

    “Lovely hotel ”

    Currently on holiday here with husband my 2 older children and their partners, we have 3 pool / sea view rooms which are really spacious clean and have big balconies and tea coffee making facilities, also have smart tvs in rooms large screen which enables you to watch you tube and access your Netflix account if you have one , pool area lovely plenty of sunbeds and pool towels available, food lovely drinks plentiful especially the cocktail menu , entertainment OK , would definitely recommend and visit again
    Round Indicators
    Holibobs19 06/19/2018 Çift

    “Nice but not quite 5 star”

    We stayed for 11 nights in a self catering residential suite. We had a lovely holiday and there were many positive points about this hotel - a few negatives but not to spoil the holiday. The positives: hotel is in a good central location if you want to be close to everything (but not right in it!), the pool area and gardens are very nice and well kept, we had a small balcony with a pool and sea view, rooms are a good size with small kitchenette. We ate out every day but did have a couple of beers around the pool and they were reasonably priced for a hotel (10 lev for 2 large beers), the bar food looked nice but we saw some people being hounded by seagulls which put us off ordering there. Reception and bar staff were lovely and very helpful. The negatives: for a 5* accommodation I was surprised at the state of the rusty bin in our bathroom - wouldn’t take much to update this. Also as mentioned by others the grouting etc in the showers are black and mouldy - again for a hotel that I presume is empty most of the winter I would have thought that small things like this could be sorted during this time. We were surprised at the lack of security provided by the security officers manning the front and rear entrances to the hotel/pool. It seemed that anyone could enter without wristbands and no challenge made. Although pleasant enough the cleaners didn’t do much actual cleaning - I don’t think our shower was cleaned at all during our stay and there was a blue ring on the edge of the shower when we arrived from another guests shampoo bottle. Finally although not everyone’s thing, we do usually enjoy getting involved with the animation teams and activities. Turned up for badminton on the first day (as per advert in hotel) nothing happening so ask male animator who shrugged his shoulders and said you can play if you really want to? No “hi where are you from?!” Or “I will play if nobody else is keen” seemed like he couldn’t be bothered and we very rarely heard any other activities being announced. Negatives aside it is a nice hotel in a built up area and we had a great time visiting again in Sunny Beach :)
    Round Indicators
    yakom1 Çorlu, Türkiye. 11/04/2014 Aile

    “Büyük yüzme havuzu”

    Otel Sunyy beach merkezine ,eğlence mekanlarına ,Restaurantlara çok yakın.Odada Mini mutfak olması bizim gibi çocuklu aileler için çok büyük avantaj. Otel genelde Temiz Personel biraz soğuk ve tecrübesiz ama o da hoş karşılanabilir
    Round Indicators
    mehmetbay İstanbul, Türkiye. 02/05/2011 İş

    “çok güzel”

    Otel mükemmel ... büyük odalar ve ücretsiz WiFi internet.tarafında kumarhane biraz zaman geçirmek için mükemmel bir seçenektir.

    DEĞERLENDIRME

    Round Indicators

    • haziran 19 2018
    • Sheffield, İngiltere
    • Çift

    930laurence

    “Terrible Service & A Badly Managed Hotel”


    Arrived home from Barcelo Royal Hotel today. Its a nice hotel, with lovely rooms - great pools and good position to explore the beach. However the service levels at the Hotel are some of the worst I have ever seen (and I am very well travelled) - Management are rude - not only too me, when I complained - but we saw three stand-up shouting and swearing arguments between management and customers. We also witnessed an attack on a lady during the entertainment one evening, and the response via management was pathetic. The food is adverage to poor, the service in the restaurants is terrible, tables are constantly dirty and the Hotel Management feel it is ok to service raw pork and raw chicken to clients. My list of issues is extensive we are communicating with both TUI and Barcelo Head Office about our large list of FACTUAL problems (not an opinion) - documented with video and photographs. Lastly it was not just us experiencing these issues there are at least twenty to thirty clients communicating with their travel companies about the issues at the hotel. We feel totally misled by the hotel brochures and websites, management say on trip advisior speak to them whilst on holiday - we did that, and the General Manager was totally unprofessional and rude in his inability to listen and or take on our complaint. Definitely would NOT go back, nor would I recomend this hotel until management start managing and teaching their staff. The issues with staff, and their lack of skills is simply due to poor training - MANAGEMENT GETTING IT WRONG !!!


    DEĞERLENDIRME

    Round Indicators

    • haziran 19 2018
    • Aile

    lisacookies

    “Lovely hotel ”


    Currently on holiday here with husband my 2 older children and their partners, we have 3 pool / sea view rooms which are really spacious clean and have big balconies and tea coffee making facilities, also have smart tvs in rooms large screen which enables you to watch you tube and access your Netflix account if you have one , pool area lovely plenty of sunbeds and pool towels available, food lovely drinks plentiful especially the cocktail menu , entertainment OK , would definitely recommend and visit again


    DEĞERLENDIRME

    Round Indicators

    • haziran 19 2018
    • Çift

    Holibobs19

    “Nice but not quite 5 star”


    We stayed for 11 nights in a self catering residential suite. We had a lovely holiday and there were many positive points about this hotel - a few negatives but not to spoil the holiday. The positives: hotel is in a good central location if you want to be close to everything (but not right in it!), the pool area and gardens are very nice and well kept, we had a small balcony with a pool and sea view, rooms are a good size with small kitchenette. We ate out every day but did have a couple of beers around the pool and they were reasonably priced for a hotel (10 lev for 2 large beers), the bar food looked nice but we saw some people being hounded by seagulls which put us off ordering there. Reception and bar staff were lovely and very helpful. The negatives: for a 5* accommodation I was surprised at the state of the rusty bin in our bathroom - wouldn’t take much to update this. Also as mentioned by others the grouting etc in the showers are black and mouldy - again for a hotel that I presume is empty most of the winter I would have thought that small things like this could be sorted during this time. We were surprised at the lack of security provided by the security officers manning the front and rear entrances to the hotel/pool. It seemed that anyone could enter without wristbands and no challenge made. Although pleasant enough the cleaners didn’t do much actual cleaning - I don’t think our shower was cleaned at all during our stay and there was a blue ring on the edge of the shower when we arrived from another guests shampoo bottle. Finally although not everyone’s thing, we do usually enjoy getting involved with the animation teams and activities. Turned up for badminton on the first day (as per advert in hotel) nothing happening so ask male animator who shrugged his shoulders and said you can play if you really want to? No “hi where are you from?!” Or “I will play if nobody else is keen” seemed like he couldn’t be bothered and we very rarely heard any other activities being announced. Negatives aside it is a nice hotel in a built up area and we had a great time visiting again in Sunny Beach :)


    DEĞERLENDIRME

    Round Indicators

    • kasım 4 2014
    • Çorlu, Türkiye
    • Aile

    yakom1

    “Büyük yüzme havuzu”


    Otel Sunyy beach merkezine ,eğlence mekanlarına ,Restaurantlara çok yakın.Odada Mini mutfak olması bizim gibi çocuklu aileler için çok büyük avantaj. Otel genelde Temiz Personel biraz soğuk ve tecrübesiz ama o da hoş karşılanabilir


    DEĞERLENDIRME

    Round Indicators

    • şubat 5 2011
    • İstanbul, Türkiye
    • İş

    mehmetbay

    “çok güzel”


    Otel mükemmel ... büyük odalar ve ücretsiz WiFi internet.tarafında kumarhane biraz zaman geçirmek için mükemmel bir seçenektir.


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