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Barceló Royal Beach Hotel Interiors
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Harita ve konum

Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28,3 km Burgas Havalimanı

8 km Nesebar Etnoğrafya Müzesi

156 km Cavarna Golf Sahası

82 km Ropotamo Rezervi

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Royal Beach

4.0/5 Round Indicators
| 1303 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

44% Complete

585

Çok iyi

28% Complete

368

Normal

13% Complete

182

Kötü

7% Complete

97

Çok kötü

5% Complete

71

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    T5421JSrebeccas 07/19/2019 Çift

    “Fantastic Holiday ”

    Just finished a week long stay at the Barcelo Royal Beach. My partner and I have throughly enjoyed our time here. Wonderful poolside/sea view room. Spacious, clean. Food fabulous, lots of choice. All staff were polite friendly and always happy to help. Would definitely stay again and would highly recommend.
    Round Indicators
    Anthony H 07/19/2019 Aile

    “Great Hotel”

    Just finished a 2 week stay in Barcelo Royal Hotel Sunny Beach, overall very pleased,apartment was nice buffet breakfast excellent with great choices to suit all tastes.Pool was very busy with not enough beds as hotel was full so people were putting towels on beds as early as 7am.kids club was basic but the staff were great especially Rene, overall very happy with our stay and would definitely return.

    PAGM BarceloPremium - Barcelo Royal Beach, bu yorumu yanıtladı
     Dear Anthony H, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Royal Beach and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be comfortable at all times. It is also good to know that you enjoyed the breakfast buffet prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Regarding the sunbeds policy, please note that the reservation of sunbeds is not allowed and our guests are diligently informed upon arrival and at the pool area about our policy. Sunbeds are free of charge, still if these are not used for more than 30 min. the sunbeds could be used for other guests. Finally, it is great that you are planning to return to Barcelo Royal Beach. Please do not hesitate to contact us for any assistance needed as our team is looking forward to your next visit. Kind regards, The Management

    Round Indicators
    Roy P 07/14/2019 Arkadaş kaçamakları

    “Very bad quality of service”

    Stay clear. Service is below minimum level!!! We were 4 friends who came for the weekend Thursday to Sunday. First of all the entire third floor and both our rooms had very bad sewage odors. Furthermore, we told the receptionist on the first night the safe is not working and there was a problem with the locking mechanism of our room the sensor that reads the card fell inside the wall and it took me several times each and every time to open the door wasting valuable time. of course they replied very nicely and respectfully and with a smile that they would fix this. Nobody came to fix anything. We spoke to the receptionist again EACH AND EVERY DAY. Every time they apologized and promised to fix everything but DID NOTHING. Writing this right now i'm still shocked how in 2019 in a 5 star hotel this can happen. On our third day (out of four) they fixed the door mechanism which lasted for only a few hours when my friend rang the doorbell the sensor fell back inside the wall. Needless to say the safe was NOT FIXED for 4 days!!! Although we told them this 4 times. Unbelievable. The pool doesnt have enough chairs. People put their towels on chairs early in the morning and go away to their daily routine. The towel is to save them the chairs and all the chairs are taken. No free chairs available. We couldn't sit by the pool on our first day. The second day only after speaking to the receptionist he sent someone with us and he found us 2 chairs that had someones bag on it and he put the bag aside. We got 2 chairs for four people. We sat there for an hour and then they guy who put his bag there in the first place, came back and didn't believe his eyes when we were sitting in his "reserved" chairs. The rooms are nice and big though and the food was tasty and versatile.

    PAGM BarceloPremium - Barcelo Royal Beach, bu yorumu yanıtladı
     Dear Roy P, At first place, thank you for choosing Barceló Royal Beach and for taking the time to share your personal opinion with the TripAdvisor's readers. Thank you for your nice comments regarding the units of our complex, We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. In addition to that, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering delicious international and local dishes. Still, we are dismayed to read that you have suffered the described technical inconveniences, as usually the Maintenance department is taking care of such requests swiftly. Please accept our apologies for the situation described and do not hesitate to contact us directly with the number of our unit so we could give you a more detailed feedback. In regards to the reservation of the sunbeds, we are sorry that you felt disturbed by the policy of non-reservation. Still, upon arrival we are informing all the guests at the welcome package details that the sunbeds are free of charge but they could not be reserved if not used thus letting the other guests the chance to enjoy the pools. Please note that our pool staff is assisting to our clients in the busiest days as the three external pools are available for the whole complex. That is why we have clearly instructed around the area that if any sunbeds are not used for more than 30 minutes the same could be provided to other guests searching for a place to relax in that very moment. The personal belongings are secured by our employees and provided to their owners when requested. Still, we would like to advise that this policy is applied for anything but the convenience of the clients and we do count on their understanding. Finally, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló Royal Beach will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, The Management

    Round Indicators
    yakom1 Çorlu, Türkiye. 11/04/2014 Aile

    “Büyük yüzme havuzu”

    Otel Sunyy beach merkezine ,eğlence mekanlarına ,Restaurantlara çok yakın.Odada Mini mutfak olması bizim gibi çocuklu aileler için çok büyük avantaj. Otel genelde Temiz Personel biraz soğuk ve tecrübesiz ama o da hoş karşılanabilir
    Round Indicators
    mehmetbay İstanbul, Türkiye. 02/05/2011 İş

    “çok güzel”

    Otel mükemmel ... büyük odalar ve ücretsiz WiFi internet.tarafında kumarhane biraz zaman geçirmek için mükemmel bir seçenektir.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2019
    • Çift

    T5421JSrebeccas

    “Fantastic Holiday ”


    Just finished a week long stay at the Barcelo Royal Beach. My partner and I have throughly enjoyed our time here. Wonderful poolside/sea view room. Spacious, clean. Food fabulous, lots of choice. All staff were polite friendly and always happy to help. Would definitely stay again and would highly recommend.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2019
    • Aile

    Anthony H

    “Great Hotel”


    Just finished a 2 week stay in Barcelo Royal Hotel Sunny Beach, overall very pleased,apartment was nice buffet breakfast excellent with great choices to suit all tastes.Pool was very busy with not enough beds as hotel was full so people were putting towels on beds as early as 7am.kids club was basic but the staff were great especially Rene, overall very happy with our stay and would definitely return.


    PAGM BarceloPremium - Barcelo Royal Beach, bu yorumu yanıtladı
    Dear Anthony H, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Royal Beach and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be comfortable at all times. It is also good to know that you enjoyed the breakfast buffet prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Regarding the sunbeds policy, please note that the reservation of sunbeds is not allowed and our guests are diligently informed upon arrival and at the pool area about our policy. Sunbeds are free of charge, still if these are not used for more than 30 min. the sunbeds could be used for other guests. Finally, it is great that you are planning to return to Barcelo Royal Beach. Please do not hesitate to contact us for any assistance needed as our team is looking forward to your next visit. Kind regards, The Management

    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2019
    • Arkadaş kaçamakları

    Roy P

    “Very bad quality of service”


    Stay clear. Service is below minimum level!!! We were 4 friends who came for the weekend Thursday to Sunday. First of all the entire third floor and both our rooms had very bad sewage odors. Furthermore, we told the receptionist on the first night the safe is not working and there was a problem with the locking mechanism of our room the sensor that reads the card fell inside the wall and it took me several times each and every time to open the door wasting valuable time. of course they replied very nicely and respectfully and with a smile that they would fix this. Nobody came to fix anything. We spoke to the receptionist again EACH AND EVERY DAY. Every time they apologized and promised to fix everything but DID NOTHING. Writing this right now i'm still shocked how in 2019 in a 5 star hotel this can happen. On our third day (out of four) they fixed the door mechanism which lasted for only a few hours when my friend rang the doorbell the sensor fell back inside the wall. Needless to say the safe was NOT FIXED for 4 days!!! Although we told them this 4 times. Unbelievable. The pool doesnt have enough chairs. People put their towels on chairs early in the morning and go away to their daily routine. The towel is to save them the chairs and all the chairs are taken. No free chairs available. We couldn't sit by the pool on our first day. The second day only after speaking to the receptionist he sent someone with us and he found us 2 chairs that had someones bag on it and he put the bag aside. We got 2 chairs for four people. We sat there for an hour and then they guy who put his bag there in the first place, came back and didn't believe his eyes when we were sitting in his "reserved" chairs. The rooms are nice and big though and the food was tasty and versatile.


    PAGM BarceloPremium - Barcelo Royal Beach, bu yorumu yanıtladı
    Dear Roy P, At first place, thank you for choosing Barceló Royal Beach and for taking the time to share your personal opinion with the TripAdvisor's readers. Thank you for your nice comments regarding the units of our complex, We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. In addition to that, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering delicious international and local dishes. Still, we are dismayed to read that you have suffered the described technical inconveniences, as usually the Maintenance department is taking care of such requests swiftly. Please accept our apologies for the situation described and do not hesitate to contact us directly with the number of our unit so we could give you a more detailed feedback. In regards to the reservation of the sunbeds, we are sorry that you felt disturbed by the policy of non-reservation. Still, upon arrival we are informing all the guests at the welcome package details that the sunbeds are free of charge but they could not be reserved if not used thus letting the other guests the chance to enjoy the pools. Please note that our pool staff is assisting to our clients in the busiest days as the three external pools are available for the whole complex. That is why we have clearly instructed around the area that if any sunbeds are not used for more than 30 minutes the same could be provided to other guests searching for a place to relax in that very moment. The personal belongings are secured by our employees and provided to their owners when requested. Still, we would like to advise that this policy is applied for anything but the convenience of the clients and we do count on their understanding. Finally, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló Royal Beach will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, The Management

    DEĞERLENDIRME

    Round Indicators

    • kasım 4 2014
    • Çorlu, Türkiye
    • Aile

    yakom1

    “Büyük yüzme havuzu”


    Otel Sunyy beach merkezine ,eğlence mekanlarına ,Restaurantlara çok yakın.Odada Mini mutfak olması bizim gibi çocuklu aileler için çok büyük avantaj. Otel genelde Temiz Personel biraz soğuk ve tecrübesiz ama o da hoş karşılanabilir


    DEĞERLENDIRME

    Round Indicators

    • şubat 5 2011
    • İstanbul, Türkiye
    • İş

    mehmetbay

    “çok güzel”


    Otel mükemmel ... büyük odalar ve ücretsiz WiFi internet.tarafında kumarhane biraz zaman geçirmek için mükemmel bir seçenektir.


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