Sala del hotel Barceló Casablanca
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Harita ve konum

Boulevard D Anfa et rue Hammou, 139   20000 Casablanca , Marruecos    


Places of Interest

32,7 km 5. Muhammed Uluslararası Havalimanı

5 dakika Tren istasyonu

3 km Royal Golf Anfa

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Casablanca

3.5/5 Round Indicators
| 649 Görüşler

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    zouhair11222 Kazablanka, Fas. 01/17/2019 İş

    “The bad experience ever in my life”

    I was there for conference for all day long, I will not talk about the food because it’s another story, but I will mention the people working there, there’s no professionalism at all, a man on the reception named Ahmed was so mean to me, and when I asked for the manager to report the issue, he said that the only manager in the hotel is him which weird and not true of course, I asked for address mail to report but it was a hopeless case !! I waited in the lobby with a pregnant colleague to help her till her husband arrive, mean while the manager come so I reported the issue to him, and at my biggest surprise he didn’t listen or give me the time to finish, and said that he know his employers and I have no proof !! I don’t know how to give a proof unless if I have to record the conversations in hotel lobbies with receptionists. It was frustrating specially when you paid a lot of money. I will never be there again for our conferences or a stay. Very very BAD experience ever and when a I said that I will post a comment on TripAdvisor about what happen he threatened me that he will sue me for that !! I don’t know if people get sued for comment on trip advisor for telling the truth to the community and I don’t know if barcelo group will agree with that n

    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
     It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

    Round Indicators
    Starboy381 11/23/2018 İş

    “Never again”

    We stayed in this hotel we check in about 22.30, had to order room service the food was terrible and cold. I ask for an iron so that I can iron my clothes cause I had to leave early in the morning, I was told I had to wait till 08.00 I was planning on leaving the hotel at 07.30, next time I'll stay at the Sheraton.

    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
     We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

    Round Indicators
    harisbeeran 11/14/2018 Çift

    “Excellent !!!”

    Clean hotel nice rooms ... nice view the hotel has a good location in the center of casablanca near to everything you need zacharia the receptionnist was helpful and gave me all informations i needed thanks

    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
     Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera una grande source de motivation pour tous.

    Round Indicators
    Pedro S Alcobaca, Portekiz. 10/06/2018 İş

    “Cool and Central”

    Clean and.contemporary. Easy access to every location and also safe walking neighborhood. Great.place to stay for business or vacation. 30 m walking distance from the Mosque. Breakfast buffet is great and buffet service.

    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
     Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    Round Indicators
    Ali S Montreal, Kanada. 08/25/2018 Çift

    “ok hotel”

    This is an ok Hotel. It looks nicer on the picture then it is in real. The good thing about the hotel is the view of the mosquee Hassan 2. But the finishing inside the rooms are cheap. Not enven real ceramic on the floor. They rip the people of, no bottle of water are included, they sell you in the mini bar the small bottle for 50 dirham, but you can buy twice the size for 6 dirahm right across the street. Same thing for the breakfast, they over charge, just cross the street to the cafee and you will have better stuff for 1/4 of the price.

    Public Relations Manager Barcelo-Maroc - Barceló Casablanca, bu yorumu yanıtladı
     Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Casablanca hotel.

    DEĞERLENDIRME

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    • ocak 17 2019
    • Kazablanka, Fas
    • İş

    zouhair11222

    “The bad experience ever in my life”


    I was there for conference for all day long, I will not talk about the food because it’s another story, but I will mention the people working there, there’s no professionalism at all, a man on the reception named Ahmed was so mean to me, and when I asked for the manager to report the issue, he said that the only manager in the hotel is him which weird and not true of course, I asked for address mail to report but it was a hopeless case !! I waited in the lobby with a pregnant colleague to help her till her husband arrive, mean while the manager come so I reported the issue to him, and at my biggest surprise he didn’t listen or give me the time to finish, and said that he know his employers and I have no proof !! I don’t know how to give a proof unless if I have to record the conversations in hotel lobbies with receptionists. It was frustrating specially when you paid a lot of money. I will never be there again for our conferences or a stay. Very very BAD experience ever and when a I said that I will post a comment on TripAdvisor about what happen he threatened me that he will sue me for that !! I don’t know if people get sued for comment on trip advisor for telling the truth to the community and I don’t know if barcelo group will agree with that n


    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
    It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

    DEĞERLENDIRME

    Round Indicators

    • kasım 23 2018
    • İş

    Starboy381

    “Never again”


    We stayed in this hotel we check in about 22.30, had to order room service the food was terrible and cold. I ask for an iron so that I can iron my clothes cause I had to leave early in the morning, I was told I had to wait till 08.00 I was planning on leaving the hotel at 07.30, next time I'll stay at the Sheraton.


    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
    We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

    DEĞERLENDIRME

    Round Indicators

    • kasım 14 2018
    • Çift

    harisbeeran

    “Excellent !!!”


    Clean hotel nice rooms ... nice view the hotel has a good location in the center of casablanca near to everything you need zacharia the receptionnist was helpful and gave me all informations i needed thanks


    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
    Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera una grande source de motivation pour tous.

    DEĞERLENDIRME

    Round Indicators

    • ekim 6 2018
    • Alcobaca, Portekiz
    • İş

    Pedro S

    “Cool and Central”


    Clean and.contemporary. Easy access to every location and also safe walking neighborhood. Great.place to stay for business or vacation. 30 m walking distance from the Mosque. Breakfast buffet is great and buffet service.


    Guest Relations Manager ahmedhichamk - Barceló Casablanca, bu yorumu yanıtladı
    Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 25 2018
    • Montreal, Kanada
    • Çift

    Ali S

    “ok hotel”


    This is an ok Hotel. It looks nicer on the picture then it is in real. The good thing about the hotel is the view of the mosquee Hassan 2. But the finishing inside the rooms are cheap. Not enven real ceramic on the floor. They rip the people of, no bottle of water are included, they sell you in the mini bar the small bottle for 50 dirham, but you can buy twice the size for 6 dirahm right across the street. Same thing for the breakfast, they over charge, just cross the street to the cafee and you will have better stuff for 1/4 of the price.


    Public Relations Manager Barcelo-Maroc - Barceló Casablanca, bu yorumu yanıtladı
    Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Casablanca hotel.

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    İndirim* veya promosyon kodu ("promo kodu" olarak da gösterilebilir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde söz konusu indirim bu rezervasyona uygulanacaktır. Kodu girmenizin ardından rezervasyon işleminin 1. adımında gösterilen fiyatlar indirim uygulanmış fiyatları ifade eder. 

    Tamamlayıcı ve/veya ek hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Maksimum indirim tutarı; bir indirim kodu, özel bir indirim*** (pek çok odayı kapsayan, senior, yerel sakin, Y kuşağı, kalabalık aile için yapılan rezervasyonlarda uygulanan indirimler) ve my Barceló üyeliği dolayısıyla elde edilen indirimin birleştirilmesi mümkün olacak şekilde, fiyat tarifesi üzerinden uygulanmak üzere en fazla %20 olacaktır. 

    *Barceló, kabul etme anında, ilan edilmiş olan indirimlerin uygulanması hakkını saklı tutar. 

    **İndirim kodunun uygulanması otele varış anında geçerli değildir; yani indirim yalnızca rezervasyonun gerçekleştirildiği anda geçerli olacaktır. 

    **Otel, otele giriş yapılması esnasında, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini talep edecektir. Geçerliliğin doğrulanamaması veya şartların karşılanamaması durumunda otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

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    Çifte garantimiz:

    Barcelo.com dışında daha iyi bir fiyat bulursanız, o fiyatın aynısını uyguluyoruz.

    Rezervasyonunuz sonrasında Barcelo.com’da daha iyi bir fiyat bulmanız durumunda da düşük fiyatı geçerli sayıyoruz.

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