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Sala del hotel Barceló Casablanca
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Harita ve konum

Boulevard D Anfa et rue Hammou, 139   20000 Casablanca , Marruecos    


Places of Interest

32,7 km Muhammed V Uluslararası Havalimanı

5 dakika Tren istasyonu

3 km Royal Golf Anfa

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Casablanca

3.5/5 Round Indicators
| 692 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

31% Complete

221

Çok iyi

31% Complete

216

Normal

20% Complete

143

Kötü

8% Complete

60

Çok kötü

7% Complete

52

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    kumararaj27 Malezya. 12/21/2019 İş

    “Great Place To Stay”

    My first visit to Casablanca and I choose this hotel because of the large spacious room. Great hospitality from the front desk staff who always helpful especially Mr Zakaria and Mr Hani. They are great staff of the hotel and always accommodate your request. Reccomend to stay here and enjoy the staff hospitality.

    Guest Relations Manager ZinebHouhou - Barceló Casablanca, bu yorumu yanıtladı
     Dear Mr. Raj, Firstly we would like to thank you for choosing our Barceló Casablanca hôtel for your holidays in Casablanca and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile and we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best Regards, Zineb Houhou Guest Experience Manager

    Round Indicators
    lastottoman1969 İstanbul, Türkiye. 12/19/2019 İş

    “Not a 4 Star Hotel”

    Rooms are quite big. I stayed in a standard room. It is more than enough. There are a lot of space. For those who come with a car, I have bad news. Beds are very comfortable and the sheets are very soft. WIFI is almost perfect. It is fast in the room and around the hotel. There is no car park in the hotel. Although they help when you come with a car but every time you should park at the second row at the street and give the car keys to the man standing at front. My room was at the 4th floor facing the main street. There is disturbing traffic noise coming from the road especially the Moroccan drivers love to horn their cars very often. The room walls are very thin; I could hear the man’s snoring from the neighboring room. Maybe this is because of the connecting room setting. The connection door was locked but I could hear him snoring. The standard rooms does not have any coffee or tea making equipment (kettle) in the room. If you want to drink a coffee in the room before breakfast, you have no option. The breakfast starts at 7:00 am which is good for late wakers but considering it is a business hotel, it should start earlier because as me, most of business travelers wake up early and want to finish breakfast earlier then go out.

    Guest Relations Manager ZinebHouhou - Barceló Casablanca, bu yorumu yanıtladı
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests’ expectations and your comments will help our teams reaching that goal. Regarding your comment about the parking, we do have an underground car park wish is it’s under repair, however we offer to our clients the outdoor parking. It has 24-hour surveillance. I’m also disappointed to read the disturbances caused by the street noise and that it kept you awake all night. If you Had informed a member of our Reception team, I am certain this problem would have been rectified for you. Please allow me to inform you that the kettle and the additional amenities are available upon request. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards, Zineb Houhou Guest Experience Manager

    Round Indicators
    faridj2013 Vancouver, Kanada. 12/14/2019 Çift

    “First night of tour”

    Nice hotel, centrally located. Rooms are nice and have all the amenities. Wifi was stable. The areas where improvements are needed, is the full service portion from reception to restaurant and bar. A little tweak and this could have been a really good experience.
    Round Indicators
    RitaPune Dubai, Birleşik Arap Emirlikleri. 11/15/2019 Çift

    “Luxury trip ”

    We were 20 pax staying in this property for 2 nights. Language problem with very uncooperative staff, when we requested the AC , they refused to switch it on saying that it was under repair but a few of my friends threatened the staff so they switched it on for 3 rooms. Not worth staying here.

    Guest Relations Manager ZinebHouhou - Barceló Casablanca, bu yorumu yanıtladı
     Dear Mrs. Pune, We were very disappointed to read your experience during your stay in our Barceló Casablanca hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We lament hearing that the service provided at reception fell short of your expectations as it does not reflect the standard of service that our team provides and i only asume that there must have been some sort of misunderstanding due to the language barrier nevertheless i will certainly share your comments with the head of department for revision. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room, we would have sent our maintenance staff immediately to repair it had we known at time. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Regards, Zineb Houhou Guest Experience Manager

    Round Indicators
    eddie t toronto. 11/14/2019 Çift

    “Clean, crisp, modern”

    Centrally located. Well mannered staff throughout this boutique hotel . Breakfast and dinner buffet were good and included. Beautiful and efficient modern bathroom . Wifi works great. Beddings of high quality. Room size spacious with sitting area. Highly recommend .

    DEĞERLENDIRME

    Round Indicators

    • aralık 21 2019
    • Malezya
    • İş

    kumararaj27

    “Great Place To Stay”


    My first visit to Casablanca and I choose this hotel because of the large spacious room. Great hospitality from the front desk staff who always helpful especially Mr Zakaria and Mr Hani. They are great staff of the hotel and always accommodate your request. Reccomend to stay here and enjoy the staff hospitality.


    Guest Relations Manager ZinebHouhou - Barceló Casablanca, bu yorumu yanıtladı
    Dear Mr. Raj, Firstly we would like to thank you for choosing our Barceló Casablanca hôtel for your holidays in Casablanca and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile and we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best Regards, Zineb Houhou Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 19 2019
    • İstanbul, Türkiye
    • İş

    lastottoman1969

    “Not a 4 Star Hotel”


    Rooms are quite big. I stayed in a standard room. It is more than enough. There are a lot of space. For those who come with a car, I have bad news. Beds are very comfortable and the sheets are very soft. WIFI is almost perfect. It is fast in the room and around the hotel. There is no car park in the hotel. Although they help when you come with a car but every time you should park at the second row at the street and give the car keys to the man standing at front. My room was at the 4th floor facing the main street. There is disturbing traffic noise coming from the road especially the Moroccan drivers love to horn their cars very often. The room walls are very thin; I could hear the man’s snoring from the neighboring room. Maybe this is because of the connecting room setting. The connection door was locked but I could hear him snoring. The standard rooms does not have any coffee or tea making equipment (kettle) in the room. If you want to drink a coffee in the room before breakfast, you have no option. The breakfast starts at 7:00 am which is good for late wakers but considering it is a business hotel, it should start earlier because as me, most of business travelers wake up early and want to finish breakfast earlier then go out.


    Guest Relations Manager ZinebHouhou - Barceló Casablanca, bu yorumu yanıtladı
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests’ expectations and your comments will help our teams reaching that goal. Regarding your comment about the parking, we do have an underground car park wish is it’s under repair, however we offer to our clients the outdoor parking. It has 24-hour surveillance. I’m also disappointed to read the disturbances caused by the street noise and that it kept you awake all night. If you Had informed a member of our Reception team, I am certain this problem would have been rectified for you. Please allow me to inform you that the kettle and the additional amenities are available upon request. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards, Zineb Houhou Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 14 2019
    • Vancouver, Kanada
    • Çift

    faridj2013

    “First night of tour”


    Nice hotel, centrally located. Rooms are nice and have all the amenities. Wifi was stable. The areas where improvements are needed, is the full service portion from reception to restaurant and bar. A little tweak and this could have been a really good experience.


    DEĞERLENDIRME

    Round Indicators

    • kasım 15 2019
    • Dubai, Birleşik Arap Emirlikleri
    • Çift

    RitaPune

    “Luxury trip ”


    We were 20 pax staying in this property for 2 nights. Language problem with very uncooperative staff, when we requested the AC , they refused to switch it on saying that it was under repair but a few of my friends threatened the staff so they switched it on for 3 rooms. Not worth staying here.


    Guest Relations Manager ZinebHouhou - Barceló Casablanca, bu yorumu yanıtladı
    Dear Mrs. Pune, We were very disappointed to read your experience during your stay in our Barceló Casablanca hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We lament hearing that the service provided at reception fell short of your expectations as it does not reflect the standard of service that our team provides and i only asume that there must have been some sort of misunderstanding due to the language barrier nevertheless i will certainly share your comments with the head of department for revision. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room, we would have sent our maintenance staff immediately to repair it had we known at time. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Regards, Zineb Houhou Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • kasım 14 2019
    • toronto
    • Çift

    eddie t

    “Clean, crisp, modern”


    Centrally located. Well mannered staff throughout this boutique hotel . Breakfast and dinner buffet were good and included. Beautiful and efficient modern bathroom . Wifi works great. Beddings of high quality. Room size spacious with sitting area. Highly recommend .


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    İndirim* veya promosyon kodu ("promo kodu" olarak da gösterilebilir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde söz konusu indirim bu rezervasyona uygulanacaktır. Kodu girmenizin ardından rezervasyon işleminin 1. adımında gösterilen fiyatlar indirim uygulanmış fiyatları ifade eder. 

    Tamamlayıcı ve/veya ek hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Maksimum indirim tutarı; bir indirim kodu, özel bir indirim*** (pek çok odayı kapsayan, senior, yerel sakin, Y kuşağı, kalabalık aile için yapılan rezervasyonlarda uygulanan indirimler) ve my Barceló üyeliği dolayısıyla elde edilen indirimin birleştirilmesi mümkün olacak şekilde, fiyat tarifesi üzerinden uygulanmak üzere en fazla %20 olacaktır. 

    *Barceló, kabul etme anında, ilan edilmiş olan indirimlerin uygulanması hakkını saklı tutar. 

    **İndirim kodunun uygulanması otele varış anında geçerli değildir; yani indirim yalnızca rezervasyonun gerçekleştirildiği anda geçerli olacaktır. 

    **Otel, otele giriş yapılması esnasında, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini talep edecektir. Geçerliliğin doğrulanamaması veya şartların karşılanamaması durumunda otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

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