Barceló Hotel Interiors  Fès Medina
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Barceló Fès Medina

53 Avenue Hassan II   30000 Fez ,   Marruecos  


Places of Interest

14 km Fe`s-Saiss Uluslararası Havalimanı

1 km Tren İstasyonu

2 km Medina

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Fès Medina

4.0/5 Round Indicators
| 731 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

31% Complete

231

Çok iyi

34% Complete

253

Normal

21% Complete

159

Kötü

6% Complete

49

Çok kötü

5% Complete

39

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    AndrewLizTravellers Tayland. 07/17/2018 Çift

    “Rude staff and complaints not dealt with efficiently”

    We stayed here as part of a premium tour group and this was the only hotel in Morocco that did not meet our expectations. When we called to report about the toilet flush not working, one particular reception staff was very rude and even refused to allow us to speak to the manager or anyone else citing that no one could speak English but him and as such we have to listen to him. Not being able to solve the issue, we had to ask for a room change (this was not offered – we asked for this) and even the 2nd room had issues with the bathroom – the shower did not drain and water flooded the bedroom. We spent more than 3 hours getting settled into our room, not being able to go out and missing an appointment to meet with our friends at the Bar. As a last resort, we approached the reception only to be met by a senior staff at the reception (who spoke good English) and was told that the General Manager will see us at the bar. At this point we were yet to hear an apology for the discomfort we had been facing just to get settled in after a long trip. Finally a Mr. Plumed, who we believe is the GM came after sometime to again hear our grievances and by this time, our Tour Director shared her concern. He said he will look into the issue and that was all, nothing else was said and he left. Since my husband and I were in the bar and had a drink each, and as professional hoteliers ourselves we would expect a common courtesy that Mr. Plumed would have at least taken up the drinks bill which hardly came to €20….but instead a fruit basket (some of the fruits were not fresh) and a bottle of water were placed in our room (no accompanying card)! As hoteliers we go to lengths to ensure our guests’ comfort are of utmost importance and in doing so sometimes small gestures such as a drinks bill would have been waived ….a common courtesy of any hotelier to do so. The next morning our Tour Director advised us to fill in the Guest Comment Form (directly for the attention of Mr. Plumed) to share again our displeasure on how our complaints were handled. It is now more than 3 weeks and we have not heard from Mr. Plumed. We would not recommend this hotel in Fes and have also shared as such in our Group Tour Survey form.
    Round Indicators
    Asyraframli95 Singapur, Singapur. 06/09/2018 Yalnız seyahat

    “Good but can be improved”

    Hotel looks amazing, especially from the outside. The interior is beautiful too, but unfortunately, the cleaning staff does not do an excellent job maintaining the cleanliness. They also kept leaving the windows open, allowing insects to come in the room. Otherwise, coupled with good location (near to the mall and the old medina), the hotel is great and will definitely stay again.

    Director General Manager_Fes2016 - Barceló Fès Medina, bu yorumu yanıtladı
     Dear guest, Thank you for making our Barceló fes medina your choice hotel on this occasion and for your very kind recommendation to the travel community of fes, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We have taken good note of your remarks related to the cleaning service, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    Round Indicators
    clsm929 San Antonio, Teksas. 06/02/2018 Çift

    “Comfortable Stay With Some Limitations”

    The Barcelo Medina Hotel in Fes had a nice ambiance in the lobby area upon arrival. The staff working in the hotel area was friendly and competent. We had a comfortable room and bed, especially important with a short stay. Breakfast was a disappointment by comparison with other Moroccan hotels. Lunch was surprisingly not very tasty and took a very long time to arrive by servers who were not as customer oriented as we had become accustomed in Morocco. When we were gathering in the lobby area, the physically attractive furnishings turned out to be quite uncomfortable. Would compare other hotels in the area before staying and would hesitate before dining here again.

    Director General Manager_Fes2016 - Barceló Fès Medina, bu yorumu yanıtladı
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    Round Indicators
    putnik1903 İstanbul, Türkiye. 11/21/2016 Arkadaş kaçamakları

    “Süper”

    Bir şehir otelinden beklenebilecek her şey var. Yeni Fez'in tam merkezinde yer alıyor. Kahvaltı ve yemekler harika. Personel ilgili. Odalar çok güzel ve tüm beklentilerinizi karşılıyor. Otelin dekoru iç açıcı. Fez için en iyi alternatiflerden biri.

    Gerente Manager_Fes2016 - Barceló Fès Medina, bu yorumu yanıtladı
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Fes Medina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. General Manager Barceló Fès Médina

    Round Indicators
    Kediyi Ö 01/07/2016 Arkadaş kaçamakları

    “İyi”

    Barcelo zincir otellerden biri (adından da anlaşılacağı üzere).O yüzden seviyesi yüksek.Bir gece kaldık.Oda gayet güzel ve temizdi.Mobilyalar birinci sınıf.Yemekler açık büfeydi ve lezzetliydi,temizdi.Lokasyon gayet güzel.Odalarda su ısıtıcısı kahve ve çay çeşitleri olması küçük ama çok önemli bir ayrıntıydı.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Tayland
    • Çift

    AndrewLizTravellers

    “Rude staff and complaints not dealt with efficiently”


    We stayed here as part of a premium tour group and this was the only hotel in Morocco that did not meet our expectations. When we called to report about the toilet flush not working, one particular reception staff was very rude and even refused to allow us to speak to the manager or anyone else citing that no one could speak English but him and as such we have to listen to him. Not being able to solve the issue, we had to ask for a room change (this was not offered – we asked for this) and even the 2nd room had issues with the bathroom – the shower did not drain and water flooded the bedroom. We spent more than 3 hours getting settled into our room, not being able to go out and missing an appointment to meet with our friends at the Bar. As a last resort, we approached the reception only to be met by a senior staff at the reception (who spoke good English) and was told that the General Manager will see us at the bar. At this point we were yet to hear an apology for the discomfort we had been facing just to get settled in after a long trip. Finally a Mr. Plumed, who we believe is the GM came after sometime to again hear our grievances and by this time, our Tour Director shared her concern. He said he will look into the issue and that was all, nothing else was said and he left. Since my husband and I were in the bar and had a drink each, and as professional hoteliers ourselves we would expect a common courtesy that Mr. Plumed would have at least taken up the drinks bill which hardly came to €20….but instead a fruit basket (some of the fruits were not fresh) and a bottle of water were placed in our room (no accompanying card)! As hoteliers we go to lengths to ensure our guests’ comfort are of utmost importance and in doing so sometimes small gestures such as a drinks bill would have been waived ….a common courtesy of any hotelier to do so. The next morning our Tour Director advised us to fill in the Guest Comment Form (directly for the attention of Mr. Plumed) to share again our displeasure on how our complaints were handled. It is now more than 3 weeks and we have not heard from Mr. Plumed. We would not recommend this hotel in Fes and have also shared as such in our Group Tour Survey form.


    DEĞERLENDIRME

    Round Indicators

    • haziran 9 2018
    • Singapur, Singapur
    • Yalnız seyahat

    Asyraframli95

    “Good but can be improved”


    Hotel looks amazing, especially from the outside. The interior is beautiful too, but unfortunately, the cleaning staff does not do an excellent job maintaining the cleanliness. They also kept leaving the windows open, allowing insects to come in the room. Otherwise, coupled with good location (near to the mall and the old medina), the hotel is great and will definitely stay again.


    Director General Manager_Fes2016 - Barceló Fès Medina, bu yorumu yanıtladı
    Dear guest, Thank you for making our Barceló fes medina your choice hotel on this occasion and for your very kind recommendation to the travel community of fes, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We have taken good note of your remarks related to the cleaning service, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    DEĞERLENDIRME

    Round Indicators

    • haziran 2 2018
    • San Antonio, Teksas
    • Çift

    clsm929

    “Comfortable Stay With Some Limitations”


    The Barcelo Medina Hotel in Fes had a nice ambiance in the lobby area upon arrival. The staff working in the hotel area was friendly and competent. We had a comfortable room and bed, especially important with a short stay. Breakfast was a disappointment by comparison with other Moroccan hotels. Lunch was surprisingly not very tasty and took a very long time to arrive by servers who were not as customer oriented as we had become accustomed in Morocco. When we were gathering in the lobby area, the physically attractive furnishings turned out to be quite uncomfortable. Would compare other hotels in the area before staying and would hesitate before dining here again.


    Director General Manager_Fes2016 - Barceló Fès Medina, bu yorumu yanıtladı
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    DEĞERLENDIRME

    Round Indicators

    • kasım 21 2016
    • İstanbul, Türkiye
    • Arkadaş kaçamakları

    putnik1903

    “Süper”


    Bir şehir otelinden beklenebilecek her şey var. Yeni Fez'in tam merkezinde yer alıyor. Kahvaltı ve yemekler harika. Personel ilgili. Odalar çok güzel ve tüm beklentilerinizi karşılıyor. Otelin dekoru iç açıcı. Fez için en iyi alternatiflerden biri.


    Gerente Manager_Fes2016 - Barceló Fès Medina, bu yorumu yanıtladı
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Fes Medina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. General Manager Barceló Fès Médina

    DEĞERLENDIRME

    Round Indicators

    • ocak 7 2016
    • Arkadaş kaçamakları

    Kediyi Ö

    “İyi”


    Barcelo zincir otellerden biri (adından da anlaşılacağı üzere).O yüzden seviyesi yüksek.Bir gece kaldık.Oda gayet güzel ve temizdi.Mobilyalar birinci sınıf.Yemekler açık büfeydi ve lezzetliydi,temizdi.Lokasyon gayet güzel.Odalarda su ısıtıcısı kahve ve çay çeşitleri olması küçük ama çok önemli bir ayrıntıydı.


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    İndirim* veya promosyon kodu ("promo kodu" olarak da belirir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. Giriş yapıldıktan sonra rezervasyon işleminin 1. adımında gösterilen fiyatlar zaten uygulanmış olan indirimi içermektedir. 

    Tamamlayıcı ve/veya ilave hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Bir indirim kodu, özel bir indirim** (pek çok odayı kapsayan, senior, Y kuşağı, kalabalık aile ve benzeri durumlara uygulanan indirimler) ve my Barceló üyesi olmakla elde edilen indirim arasındaki bileşim mümkün olacak şekilde, toplam maksimum indirim miktarı, Latin Amerika'daki otellerin fiyatı üzerinden maksimum %25, Avrupa ve Akdeniz'deki otellerin fiyatı üzerinden maksimum %20 olacaktır. 

    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

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