Barceló Hotel Pool  Maya Colonial
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Maya Colonial

4.5/5 Round Indicators
| 7041 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

62% Complete

4430

Çok iyi

23% Complete

1668

Normal

7% Complete

562

Kötü

3% Complete

231

Çok kötü

2% Complete

150

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Humberto C 07/15/2018 Aile

    “Average Stay-Do not have your expectations very high!!!”

    The hotel presents itself as a great service hotel; which in my opinion it is not. I have the following comments: -Food is very bad, the presentation at the buffets is terrible. They do not have enough people to service many guests at the same time. They ran out of certain dishes. -The “nice” restaurants with reservations have very bad food with no taste at all; they have a very dumb dress code. If they enforce a dress code I would expect excellent food (which they do not serve). -The room is old but ok; our WC did not work properly and I wasted a lot of water (they claim to save the environment). I called 1 time and asked personnel on the floor to service and they never did on our 5 day stay. -The rooms need minor touchups. -The roof on my sisters’ entrance to the room fell; and it took 3 days to fix. -The service personnel is very friendly; but I think they do not have the training or support staff. -I heard the owner was at the hotel and I was given his table where he was supposed to eat breakfast but never arrived. I expected service and food to improve but it never happened. This is all the bad points I have to mention but it is a good hotel; just do not expect much as I did before our arrival.

    General Manager Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear Humberto C We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    TalentMSZ Rowlett, Texas. 07/15/2018 Aile

    “Another nice and relaxing vacation at the Barcelo...”

    Another summer vacation spent at the Barceló. We stayed at the Colonial this summer, 7/7-7/12 and again had a nice, relaxing vacation. The property remains well kept, beautiful and the beach can not be beat. The staff and atmosphere is great. We love spending our summer vacation at the Barceló and look forward to returning.
    Round Indicators
    638loku Toronto, Kanada. 07/14/2018 Arkadaş kaçamakları

    “AMAZING”

    We had an awesome time here. Best resort I've been to. Highly recommend it for families, friends, couples. Staff members were very friendly, they will make sure you aren't sober. Enjoyed our visit here.
    Round Indicators
    Carlos L Monterrey. 07/14/2018 Çift

    “This was an average stay for us.”

    We had this trip to Riviera for a wedding. That was the only reason we stayed at this resort. I have to say that we were surprised with an upgraded room and got a full suite. It was just Ok. Clean, spacious, but old style furniture. The suite had a big balcony with a small patio set. We never used it as it was hot and humid to be outside and no air running over there. The bedroom was also of good size but again, it looked old. The bed was comfortable though. One thing that I just hated was the shower. It looked dirty all the time. The hotel is huge, actually there are 5 hotels one next to the other. I can tell that the pools were not as clean as one may expect. I saw one guy taking out a ball of hair and plants from the pool culvert. We couldn't try any of the 'a la carte' restaurants as they we all reserved.. even for the next 3 days. First time this happened to us in an all inclusive.. so, what's included other than buffet food? By the way, there was just basic stuff at the grills and buffet style restaurants. I have to day we loved the guacamole and totopos. We ended eating gilled chicken every day. One thing I liked is that there is a Dressel Divers shop at the beach and the dock to go out diving is just some 100 meters from there. I went diving one day and it was a great experience. I don't think we will return to this hotel.
    Round Indicators
    sam s South Plainfield, New Jersey. 07/14/2018 Aile

    “Our week guest”

    Good Resort, location is good the resort it self is large and well organized but the food is decent. alcohol is very cheap. They need a place on the resort where you can buy good food or good drinks. Go when food is fresh and it is good. You can ask the grill person to grill you tortillas and you can use those to make tacos!! no one knew of this

    DEĞERLENDIRME

    Round Indicators

    • temmuz 15 2018
    • Aile

    Humberto C

    “Average Stay-Do not have your expectations very high!!!”


    The hotel presents itself as a great service hotel; which in my opinion it is not. I have the following comments: -Food is very bad, the presentation at the buffets is terrible. They do not have enough people to service many guests at the same time. They ran out of certain dishes. -The “nice” restaurants with reservations have very bad food with no taste at all; they have a very dumb dress code. If they enforce a dress code I would expect excellent food (which they do not serve). -The room is old but ok; our WC did not work properly and I wasted a lot of water (they claim to save the environment). I called 1 time and asked personnel on the floor to service and they never did on our 5 day stay. -The rooms need minor touchups. -The roof on my sisters’ entrance to the room fell; and it took 3 days to fix. -The service personnel is very friendly; but I think they do not have the training or support staff. -I heard the owner was at the hotel and I was given his table where he was supposed to eat breakfast but never arrived. I expected service and food to improve but it never happened. This is all the bad points I have to mention but it is a good hotel; just do not expect much as I did before our arrival.


    General Manager Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear Humberto C We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    DEĞERLENDIRME

    Round Indicators

    • temmuz 15 2018
    • Rowlett, Texas
    • Aile

    TalentMSZ

    “Another nice and relaxing vacation at the Barcelo...”


    Another summer vacation spent at the Barceló. We stayed at the Colonial this summer, 7/7-7/12 and again had a nice, relaxing vacation. The property remains well kept, beautiful and the beach can not be beat. The staff and atmosphere is great. We love spending our summer vacation at the Barceló and look forward to returning.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2018
    • Toronto, Kanada
    • Arkadaş kaçamakları

    638loku

    “AMAZING”


    We had an awesome time here. Best resort I've been to. Highly recommend it for families, friends, couples. Staff members were very friendly, they will make sure you aren't sober. Enjoyed our visit here.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2018
    • Monterrey
    • Çift

    Carlos L

    “This was an average stay for us.”


    We had this trip to Riviera for a wedding. That was the only reason we stayed at this resort. I have to say that we were surprised with an upgraded room and got a full suite. It was just Ok. Clean, spacious, but old style furniture. The suite had a big balcony with a small patio set. We never used it as it was hot and humid to be outside and no air running over there. The bedroom was also of good size but again, it looked old. The bed was comfortable though. One thing that I just hated was the shower. It looked dirty all the time. The hotel is huge, actually there are 5 hotels one next to the other. I can tell that the pools were not as clean as one may expect. I saw one guy taking out a ball of hair and plants from the pool culvert. We couldn't try any of the 'a la carte' restaurants as they we all reserved.. even for the next 3 days. First time this happened to us in an all inclusive.. so, what's included other than buffet food? By the way, there was just basic stuff at the grills and buffet style restaurants. I have to day we loved the guacamole and totopos. We ended eating gilled chicken every day. One thing I liked is that there is a Dressel Divers shop at the beach and the dock to go out diving is just some 100 meters from there. I went diving one day and it was a great experience. I don't think we will return to this hotel.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2018
    • South Plainfield, New Jersey
    • Aile

    sam s

    “Our week guest”


    Good Resort, location is good the resort it self is large and well organized but the food is decent. alcohol is very cheap. They need a place on the resort where you can buy good food or good drinks. Go when food is fresh and it is good. You can ask the grill person to grill you tortillas and you can use those to make tacos!! no one knew of this


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