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Barceló Hotel Pool  Maya Colonial
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Harita ve konum

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8224 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

62% Complete

5125

Çok iyi

23% Complete

1918

Normal

8% Complete

675

Kötü

3% Complete

300

Çok kötü

2% Complete

206

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Adventure30601791671 05/26/2019 Aile

    “Wonderful relaxing holiday”

    Don't be tempted to buy overpriced photos on excursions. We had a snorkeling trip a day after fresh winds & visibility was poor and the photographs supplied were disappointing and very expensive. We felt the company should have postponed the trip for another day to enable us to see the reef at its best.
    Round Indicators
    summerl0vin123 Grimsby, İngiltere. 05/25/2019 Çift

    “Beautiful hotel - Just a couple of changes id of liked”

    First of all we were the only ones checking in and it was a smooth process with a very lovely and knowledgeable bell boy and drink on arrival. Going into the hotel room we smelt a little damp but after a couple of hours didnt smell it again, so no problem. Aircon brilliant and needed! Lovely room, view of the gardens but we quite liked the privacy! Maids always did a brilliant job and often did towel art but didnt get the fridge topped up as often as we hoped. Grounds are beautiful and very well maintained. If you say good morning in Spanish to staff members everyone says it back and are really friendly. Service round the pool was hit and miss, my partner was poorly and if i ever asked for no alcohol you could bet they bring back alcohol but not a big issue they tried their best. The only thing id say is there was pool entertainment but i could never find it and there was no prompts, i really wanted to try the bingo. Restaurant reservations were easy, just speak to the guest services, no problem. If you dont want to purchase the wine just ask for house wine. Favourite was the mexican and Japanese restaurants! Boyfriend was ill during the holiday (not the hotels fault as i was fine) but the onsite pharmacy was really helpful. Favourite was colonial buffet restaurant at breakfast with Alejandro Moy, what an incredible man. He made my entire holiday as he treat us like a king and queen! Some of the shop keepers were quite aggressive with their selling tactics, just say youll think about it and walk away. The only thing that disapointed me is i emailed about my partners birthday but nothing was mentioned during our stay and I rang to try and arrange something as my boyfriend proposed and they were really unhelpful and never even said congratulations :( that would of just been a nice addition. Id also of liked to of been made aware of an onsite conference which meant no use of the entertainment area at night. Please tip, 20-40 pesos goes a long way! Also you must swim in the sea (i recommend water shoes) with the turtles, just opposite the jaguar statue at the palace, it was incredible. This place is absolutely beautiful and you will not regret coming here! Thank you for our great stay :)
    Round Indicators
    Kudron Kansas City, MO. 05/24/2019 Arkadaş kaçamakları

    “Great place. Watch your reservations.”

    Great place, have stayed multiple times, but wish they would take your room request serious and not give your room away even though you booked months in advance and checked in way before arrival date.
    Round Indicators
    Chelle N Colchester, İngiltere. 05/23/2019 Aile

    “Our family trip to mexico”

    Well ...we did it .. we went from a riu to a barcelo .. and aftet months of worrying if we should've stuck with who we know ..we finally can say there was mo need .. it is fantastic .. it is huge.. bigger than our whole village we live in.they have 2 double open deck buses for god sake to take you around ..its mental... its amazing . The bars the resturants the entertainment .. the pools theres so many .. so much to do .. you do have to pay for the theme parks etc .. i didnt realuse i did think that was included so be aware if your planning to do as it could work out expensive .. Tokyo the japenesse is the best weve ever been to . hope you get the young funny chef hes brilliant .. The beach is amazaing ..yes its covered at the shoreline in deep smelly seaweed .. this cant be helped its nature .. whats more shocking is tge amount of plastic its washed up .. if your bored you could always go collect some and bin like i did .. This place has it all ..the captain Morgan pool was best for daytime .. then we chilled out in the middle pools late afternoon ...everyone and everything is fantastic .. and i would like to give a special mention to nawel bouteraa.. whom with out her wouldve changed our out look .. So big question riu or barcelo ... theyre both fantastic .. if youve never been to barcelo maya grand.. go you wont be ddissapointed .. in fact we cant wait to go back next year. ..thankyou .. for a funfilled fabalicious holiday ..from chelle geoff an the kids.. room 6640 xx

    Gerente Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear Chelle: We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We invite you to enjoy our benefits by signing up for our "my barcelo" program, which you can find on our website barcelo.com. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you have enjoyed your stay with us. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We hope to welcome you again very soon. Regards

    Round Indicators
    Mobile56158319056 05/20/2019 Aile

    “Not a Family Resort - More for 20 Year Old Type Guests”

    The resort was nice and the staff were exceptional. However, we were never told that throughout our stay the resort had booked a very low class bikini, soft porn type photo shoot\contest in our part of the resort. The group was made up a very young women and old creepy older men following them around taking pictures. Often the girls were topless and wearing very small bottoms to their swim suits. Often, other creepy men that appeared to be guests of the resort would go in and basically become part of the photo shoots. The entire thing was in extremely poor taste and creepy. In addition, we were given a room that was directly facing the Palenque Teatre. We were never told that the theatre would be having entertainment and private functions with very loud music with very deep base until 1 am on Thurs, Fri and Sat. Then after 1 am the guests, especially the private function, were extremely loud just hanging around the function. Would not recommend the resort for families that are looking for fun and relaxing vacation. Most likely more for the 18-20-year-old type of guests.

    DEĞERLENDIRME

    Round Indicators

    • mayıs 26 2019
    • Aile

    Adventure30601791671

    “Wonderful relaxing holiday”


    Don't be tempted to buy overpriced photos on excursions. We had a snorkeling trip a day after fresh winds & visibility was poor and the photographs supplied were disappointing and very expensive. We felt the company should have postponed the trip for another day to enable us to see the reef at its best.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 25 2019
    • Grimsby, İngiltere
    • Çift

    summerl0vin123

    “Beautiful hotel - Just a couple of changes id of liked”


    First of all we were the only ones checking in and it was a smooth process with a very lovely and knowledgeable bell boy and drink on arrival. Going into the hotel room we smelt a little damp but after a couple of hours didnt smell it again, so no problem. Aircon brilliant and needed! Lovely room, view of the gardens but we quite liked the privacy! Maids always did a brilliant job and often did towel art but didnt get the fridge topped up as often as we hoped. Grounds are beautiful and very well maintained. If you say good morning in Spanish to staff members everyone says it back and are really friendly. Service round the pool was hit and miss, my partner was poorly and if i ever asked for no alcohol you could bet they bring back alcohol but not a big issue they tried their best. The only thing id say is there was pool entertainment but i could never find it and there was no prompts, i really wanted to try the bingo. Restaurant reservations were easy, just speak to the guest services, no problem. If you dont want to purchase the wine just ask for house wine. Favourite was the mexican and Japanese restaurants! Boyfriend was ill during the holiday (not the hotels fault as i was fine) but the onsite pharmacy was really helpful. Favourite was colonial buffet restaurant at breakfast with Alejandro Moy, what an incredible man. He made my entire holiday as he treat us like a king and queen! Some of the shop keepers were quite aggressive with their selling tactics, just say youll think about it and walk away. The only thing that disapointed me is i emailed about my partners birthday but nothing was mentioned during our stay and I rang to try and arrange something as my boyfriend proposed and they were really unhelpful and never even said congratulations :( that would of just been a nice addition. Id also of liked to of been made aware of an onsite conference which meant no use of the entertainment area at night. Please tip, 20-40 pesos goes a long way! Also you must swim in the sea (i recommend water shoes) with the turtles, just opposite the jaguar statue at the palace, it was incredible. This place is absolutely beautiful and you will not regret coming here! Thank you for our great stay :)


    DEĞERLENDIRME

    Round Indicators

    • mayıs 24 2019
    • Kansas City, MO
    • Arkadaş kaçamakları

    Kudron

    “Great place. Watch your reservations.”


    Great place, have stayed multiple times, but wish they would take your room request serious and not give your room away even though you booked months in advance and checked in way before arrival date.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 23 2019
    • Colchester, İngiltere
    • Aile

    Chelle N

    “Our family trip to mexico”


    Well ...we did it .. we went from a riu to a barcelo .. and aftet months of worrying if we should've stuck with who we know ..we finally can say there was mo need .. it is fantastic .. it is huge.. bigger than our whole village we live in.they have 2 double open deck buses for god sake to take you around ..its mental... its amazing . The bars the resturants the entertainment .. the pools theres so many .. so much to do .. you do have to pay for the theme parks etc .. i didnt realuse i did think that was included so be aware if your planning to do as it could work out expensive .. Tokyo the japenesse is the best weve ever been to . hope you get the young funny chef hes brilliant .. The beach is amazaing ..yes its covered at the shoreline in deep smelly seaweed .. this cant be helped its nature .. whats more shocking is tge amount of plastic its washed up .. if your bored you could always go collect some and bin like i did .. This place has it all ..the captain Morgan pool was best for daytime .. then we chilled out in the middle pools late afternoon ...everyone and everything is fantastic .. and i would like to give a special mention to nawel bouteraa.. whom with out her wouldve changed our out look .. So big question riu or barcelo ... theyre both fantastic .. if youve never been to barcelo maya grand.. go you wont be ddissapointed .. in fact we cant wait to go back next year. ..thankyou .. for a funfilled fabalicious holiday ..from chelle geoff an the kids.. room 6640 xx


    Gerente Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear Chelle: We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We invite you to enjoy our benefits by signing up for our "my barcelo" program, which you can find on our website barcelo.com. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you have enjoyed your stay with us. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We hope to welcome you again very soon. Regards

    DEĞERLENDIRME

    Round Indicators

    • mayıs 20 2019
    • Aile

    Mobile56158319056

    “Not a Family Resort - More for 20 Year Old Type Guests”


    The resort was nice and the staff were exceptional. However, we were never told that throughout our stay the resort had booked a very low class bikini, soft porn type photo shoot\contest in our part of the resort. The group was made up a very young women and old creepy older men following them around taking pictures. Often the girls were topless and wearing very small bottoms to their swim suits. Often, other creepy men that appeared to be guests of the resort would go in and basically become part of the photo shoots. The entire thing was in extremely poor taste and creepy. In addition, we were given a room that was directly facing the Palenque Teatre. We were never told that the theatre would be having entertainment and private functions with very loud music with very deep base until 1 am on Thurs, Fri and Sat. Then after 1 am the guests, especially the private function, were extremely loud just hanging around the function. Would not recommend the resort for families that are looking for fun and relaxing vacation. Most likely more for the 18-20-year-old type of guests.


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