Barceló Hotel Pool  Maya Colonial
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


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78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

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Barceló Maya Colonial

4.5/5 Round Indicators
| 7856 Görüşler

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Filtreleme kriteri

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    Round Indicators
    Trek64122773377 Black Hawk, Güney Dakota. 02/17/2019 Çift

    “35th wedding Anniversary”

    We were celebrating our 35th wedding Anniversary. Our friends that we were with were celebrating their 12th wedding Anniversary! We had a wonderful time. We enjoyed the Capri and the seafood restaurant the most. We were not impressed with Mexican restaurant. Loved the swim up bars and pools!
    Round Indicators
    Thisbeworldtravel 02/17/2019 Aile

    “No service, dirty, Hand Foot Mouth disease, Damp bed sheets/towels/even our clean clothes”

    From Hostels to 5⭐️ Burj Al-Arab, I’ve traveled the world and stayed it all types of accomodation. I like to get what I pay for. This resort was our one trip for the next 5 years as we have 2 kids under 2 years of age and wanted to spoil ourselves a little while not having to pay for airline seats for the kids. This resort is Dirty. Looks good from far but far from good. From visible surface black mold in the bathroom to stepping in the pool and walking on tones of crap (don’t wear goggles, you’ll see more then you wish to), to leaving the resort with a special treat of Hand Foot Mouth disease... Epic disappointment. Those on the 15 000 fans Facebook group who gush about outstanding service, they must be regulars. It was our first time, again 2 kids(2 strollers) NO service. At the buffets we get seated by the hostess, then Nothing. Try and call a waiter for drinks, we get them 10-15 minutes later. Try and get a high chair for our 22 month old, 10-15 minutes, dirty, no functional safety belt. Our room was the farthest from the beach/pools, literally the last one of the building. By the busy service road, by the night club/ 24hr bar Striker. So we heard noise All The Time. Elevators are narrow (squeeze a compact stroller and an umbrella stroller) and they are only 2 in the middle of the long building. So for us it was a detour everytime we wanted to go anywhere but the beach/pools. We muscled our way down the stairs with our strollers. Fully loaded stroller because travelling with 2 kids under two, you need everything plus the kitchen sink. We didn’t receive beach towel cards on check in- and our room was supposed to come with beach towels in it- but there were none. Nightly turn down service- None. Our housekeeper was great. Absolutely can’t complain about her. She did her best with what she had. Although she never had enough garbage bags or Kleenex boxes for all her rooms. The humidity in the room was out of control. It was best to open the patio door! Our bed sheets, towels, Even our clean clothes in our luggage was damp and smelled like mildew within 24hrs. The bar fridge in our room went unserviced for 3 days, on day 4 I called the front desk. No water bottles in the room was annoying as we were the farthest from everywhere. The guy came at 5 pm. We needed bottled water for kids milk bottles. Overall we paid a fair price for a 4.5 star hotel. I would honestly not rate higher then a 3⭐️ Basic cleanliness and service was so lacking. We wanted to go home on day 5. We had had enough. My spouse proposed on our trip. If it wasn’t for that very special moment(100% unexpected), I’d say the trip was a complete bust. Barcelo is a respected chain, this resort is too big to maintain high quality. Good luck to anyone travelling there.
    Round Indicators
    Scenic799538 02/17/2019 Aile

    “Family Vacation to a Beautiful Resort...with some advise”

    The resort itself was excellent. So much to do and see. a Great place to dive from as well. The food selection was good and the staff were all incredible BUT for the management. If you ever have to talk to management about room issues, good luck. We had an awful time explaining issues that had effected us and our friends. It took a lot of repeating and frustrating discussions to get even a small resolution. We were not the only ones at the resort who had the same experience with management at the counter. All the other staff was absolutely amazing though and the resort was the best we've been to. Too bad the management made it so difficult for us and our friends (8 people total and 3 rooms). We spent a lot of money and were treated the worst I've ever been treated at any resort we've ever been to by the management team. Our friends will never go back and we haven't decided. But thought I must share this poor experience which reflects how frustrated we were...It takes a lot for us to complain. Just keep note of that possibility if you have multiple rooms or issues that might arise.
    Round Indicators
    garth b 02/17/2019 Çift

    “Winter getaway”

    Everything is excellent. Beach and snorkeling is the best. My wife loved the shopping experience. Sports bar had a great atmosphere and food. Captain Morgan's was my favourite spot for brunch. Saw and swam with turtles and a whale shark. Can't wait to go back with 19 and 21 year old kids.8
    Round Indicators
    Aqua72 Toronto, Kanada. 02/17/2019 Aile

    “So much to do on one resort”

    A beautiful resort, huge with so much to offer, snorkelling right off the beach with huge sea turtles, a great beach (please note it is a little rocky in places wich is why there is great snorkelling right off the beach) a HUGE pool, a fab kids water park (pool with 7+ water slides) a huge variety of restaurants to choose from, outdoor mini golf, indoor bowling, lots of shops/stalls to go shopping, a mall, a double decker bus that takes you between the resorts. No matter what time of the day we went to the beach or pool we had a choice of chairs ( we were there the 2nd week in February, so not busy). The only dislike was the dolphinaris, awful to see a resort promote the capture of dolphins for tourists to swim with in a pool, so unnatural in such a beautiful area. A HUGE thank you to the awesome kids club team of CINTHIA and SARA, our daughter absolutely loved going to kids club, this team were AWESOME! Staff throughout the resort are amazing! From the cleaning staff to the restaurant staff, all work very hard to please. We forgot our camera by the pool one day only to realize 3 hours later, we rushed back to look for it and of course it was gone......however we found it neatly wrapped up in an incident report made out by one of the cleaning staff who found the camera by the pool during his cleaning and filled out the report and submitted the camera to the front desk where we could find it. I wish we knew who this person was to praise him but unfortunately his name was not on the report (incident happened on Feb 13th, 2019)

    DEĞERLENDIRME

    Round Indicators

    • şubat 17 2019
    • Black Hawk, Güney Dakota
    • Çift

    Trek64122773377

    “35th wedding Anniversary”


    We were celebrating our 35th wedding Anniversary. Our friends that we were with were celebrating their 12th wedding Anniversary! We had a wonderful time. We enjoyed the Capri and the seafood restaurant the most. We were not impressed with Mexican restaurant. Loved the swim up bars and pools!


    DEĞERLENDIRME

    Round Indicators

    • şubat 17 2019
    • Aile

    Thisbeworldtravel

    “No service, dirty, Hand Foot Mouth disease, Damp bed sheets/towels/even our clean clothes”


    From Hostels to 5⭐️ Burj Al-Arab, I’ve traveled the world and stayed it all types of accomodation. I like to get what I pay for. This resort was our one trip for the next 5 years as we have 2 kids under 2 years of age and wanted to spoil ourselves a little while not having to pay for airline seats for the kids. This resort is Dirty. Looks good from far but far from good. From visible surface black mold in the bathroom to stepping in the pool and walking on tones of crap (don’t wear goggles, you’ll see more then you wish to), to leaving the resort with a special treat of Hand Foot Mouth disease... Epic disappointment. Those on the 15 000 fans Facebook group who gush about outstanding service, they must be regulars. It was our first time, again 2 kids(2 strollers) NO service. At the buffets we get seated by the hostess, then Nothing. Try and call a waiter for drinks, we get them 10-15 minutes later. Try and get a high chair for our 22 month old, 10-15 minutes, dirty, no functional safety belt. Our room was the farthest from the beach/pools, literally the last one of the building. By the busy service road, by the night club/ 24hr bar Striker. So we heard noise All The Time. Elevators are narrow (squeeze a compact stroller and an umbrella stroller) and they are only 2 in the middle of the long building. So for us it was a detour everytime we wanted to go anywhere but the beach/pools. We muscled our way down the stairs with our strollers. Fully loaded stroller because travelling with 2 kids under two, you need everything plus the kitchen sink. We didn’t receive beach towel cards on check in- and our room was supposed to come with beach towels in it- but there were none. Nightly turn down service- None. Our housekeeper was great. Absolutely can’t complain about her. She did her best with what she had. Although she never had enough garbage bags or Kleenex boxes for all her rooms. The humidity in the room was out of control. It was best to open the patio door! Our bed sheets, towels, Even our clean clothes in our luggage was damp and smelled like mildew within 24hrs. The bar fridge in our room went unserviced for 3 days, on day 4 I called the front desk. No water bottles in the room was annoying as we were the farthest from everywhere. The guy came at 5 pm. We needed bottled water for kids milk bottles. Overall we paid a fair price for a 4.5 star hotel. I would honestly not rate higher then a 3⭐️ Basic cleanliness and service was so lacking. We wanted to go home on day 5. We had had enough. My spouse proposed on our trip. If it wasn’t for that very special moment(100% unexpected), I’d say the trip was a complete bust. Barcelo is a respected chain, this resort is too big to maintain high quality. Good luck to anyone travelling there.


    DEĞERLENDIRME

    Round Indicators

    • şubat 17 2019
    • Aile

    Scenic799538

    “Family Vacation to a Beautiful Resort...with some advise”


    The resort itself was excellent. So much to do and see. a Great place to dive from as well. The food selection was good and the staff were all incredible BUT for the management. If you ever have to talk to management about room issues, good luck. We had an awful time explaining issues that had effected us and our friends. It took a lot of repeating and frustrating discussions to get even a small resolution. We were not the only ones at the resort who had the same experience with management at the counter. All the other staff was absolutely amazing though and the resort was the best we've been to. Too bad the management made it so difficult for us and our friends (8 people total and 3 rooms). We spent a lot of money and were treated the worst I've ever been treated at any resort we've ever been to by the management team. Our friends will never go back and we haven't decided. But thought I must share this poor experience which reflects how frustrated we were...It takes a lot for us to complain. Just keep note of that possibility if you have multiple rooms or issues that might arise.


    DEĞERLENDIRME

    Round Indicators

    • şubat 17 2019
    • Çift

    garth b

    “Winter getaway”


    Everything is excellent. Beach and snorkeling is the best. My wife loved the shopping experience. Sports bar had a great atmosphere and food. Captain Morgan's was my favourite spot for brunch. Saw and swam with turtles and a whale shark. Can't wait to go back with 19 and 21 year old kids.8


    DEĞERLENDIRME

    Round Indicators

    • şubat 17 2019
    • Toronto, Kanada
    • Aile

    Aqua72

    “So much to do on one resort”


    A beautiful resort, huge with so much to offer, snorkelling right off the beach with huge sea turtles, a great beach (please note it is a little rocky in places wich is why there is great snorkelling right off the beach) a HUGE pool, a fab kids water park (pool with 7+ water slides) a huge variety of restaurants to choose from, outdoor mini golf, indoor bowling, lots of shops/stalls to go shopping, a mall, a double decker bus that takes you between the resorts. No matter what time of the day we went to the beach or pool we had a choice of chairs ( we were there the 2nd week in February, so not busy). The only dislike was the dolphinaris, awful to see a resort promote the capture of dolphins for tourists to swim with in a pool, so unnatural in such a beautiful area. A HUGE thank you to the awesome kids club team of CINTHIA and SARA, our daughter absolutely loved going to kids club, this team were AWESOME! Staff throughout the resort are amazing! From the cleaning staff to the restaurant staff, all work very hard to please. We forgot our camera by the pool one day only to realize 3 hours later, we rushed back to look for it and of course it was gone......however we found it neatly wrapped up in an incident report made out by one of the cleaning staff who found the camera by the pool during his cleaning and filled out the report and submitted the camera to the front desk where we could find it. I wish we knew who this person was to praise him but unfortunately his name was not on the report (incident happened on Feb 13th, 2019)


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