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Barceló Hotel Beach Maya Palace Deluxe
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Harita ve konum

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Palace

4.5/5 Round Indicators
| 12591 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

65% Complete

8266

Çok iyi

19% Complete

2505

Normal

8% Complete

1037

Kötü

3% Complete

409

Çok kötü

2% Complete

374

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    2m0mma 11/17/2019 Çift

    “Quiet vacation”

    If you want a quiet atmosphere this is great. The kids area looks great too. For young couples it might be too quiet. The Tropical/Colonial might be a better choice. It has more adult activities. The new mall is closer to this area also
    Round Indicators
    mmmessin Sparks, Nevada. 11/17/2019 Arkadaş kaçamakları

    “Barcelo Maya Palace”

    Service and staff in having growing pains, as they are taking the best staff for the Barcelo Maya Riviera Adult hotel. So the staff at the Palace is still trying to get trained or just mad they were not chosen to go to the new resort. We spoke with Christian who explained they had taken the best staff for the new resort. He listened to our complaints and he did say he appreciated our input. You could see the food mngmt teams out talking to guests the next day getting input. Many improvements were made while we were still on property. We are there from Nov 1st to the 12th of November 2019.
    Round Indicators
    zbur1968 Westland, Michigan. 11/17/2019

    “The best family resort”

    I visited Barcelo properties many times and it is always been very consistent with quality and service. I concider myself a regular traveler to Reviera Maya AI's. I travel about 3 times a year, and stayed many times in such properties as Iberostar Grand, Valentin Emperial Maya and Excellence Reviera Cancun. Even so these properties are adults only and a few levels higher in raitings and prices, I always concider Barcelo Palace as the best family resort.. I like to stay at peference club because of the best location of the rooms, free internet, room service included, separate check in/check out, unlimited a la cart reservations, separate lounge with premium alcochol. As I mention before it is the best place for family vacations because they offer so much for children, teenagers and children in heart to do. Children's waterparks at each swimming pool, huge plus. Free delphinarium shows every day at noon, or for extra you can swim with dolphines, and it is right there. Than for extra fees, they have Ventura Park with huge waterpark, zipline and other fun stuff. Mini golf I believe for extra $$ but it is great family fun. Huge shopping mall with so many other activities there. I love the beautiful Barcelo's properties, comfortable and modern rooms, huge pools, and if you stay at Palace you can experience all other properties exept new adults only that will be opening in December of 2020, and I am planning to visit that property as well. Even it is 5 resorts, and property is huge, you can walk where you want to be in no more than 15-20 min max. We ate couple of times at next door and it was no more than 5-7 minuts walk. They also have double decker bus that goes between the all lobbies and it is also a great experience . The quality of food and service is very good and concistent for this type of resort. Please don't expect Ritz Carlton, you did not pay for it. . I think it is the biggest misconception when people disappointed and complaining. 5 star in Mexico AI to 5 stars in US or Europe. Keep this in mind and you will not be disappointed. They start serving alcochol at noon which was not a big deal for me, but I heard so many complains from other people. If you absolutelly have to have alchohol first thing in the morning maybe you should reconcider the resort. Bottom line, the Barcelo is a great property for the money you will pay.

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Let us clarify that our adults only hotel Barceló Maya Riviera is opening next 15th december 2019! Just less than 1 month for the oppening, everything is ready and you are invited to join us as soon as possible. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    Bayamarie 11/16/2019 Arkadaş kaçamakları

    “Vacation”

    The hotel in general was nice. The resort is beautiful... the people that check you in and out have no manners. My sister got sick off the buffet and drinks. Had to spend time in the hospital and wasnt able to leave the room for 3 days off how sick she was. After we checked in payed for transportation and the room and when or trip was over they told us we needed to pay for transportation. NO WE PAYED ALREADY. After 30 minutes they looked in to it and said we were fine. At the beginning of the trip were were givin a $205 coupon to use on room service or massages or anything the hotel included in the rules main one dont agree to discounts or you cant use the cupone. Wernt able to enjoy much because we had a sick family member so we ordered a ton of room service. Upon check out the told us we had a discount on every room service and had to pay for every thing with out being told any of the room service was discounted. Sorry for the amazing peopl6that work there. But the trip was a bust and wont be back

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Maya Palace , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. First and foremost we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, we can only assume that you may have consumed something outside the hotel during your stay and sincerely hope that you are totally recovered as we speak. Regarding the Gift voucher given for your stay, apply for the following services inside our resort during the stay: -Spa. -Romantic dinner. -Water Park. -Mini golf. -Bowling. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, The management.

    Round Indicators
    Lyndie2391 Omaha, Nebraska. 11/15/2019 Arkadaş kaçamakları

    “The workers put you in a good mood!”

    I was there for my best friends wedding but stayed in a room alone. Everything was perfect! The employees of Barceló are so accommodating and kind and it truly made my stay that much better! We were always greeted with a smile and employees were going out of their way to make sure we were taken care of and having a great time! The only thing I would ask is that they label foods as containing allergens or not. My personal eating choice is plant based and I found it slightly difficult to know if items contained butter or animal grease unless I found an employee to ask - and luckily i speak Spanish a bit! But overall, it was perfect and I ate everything I could get my hands on!

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    DEĞERLENDIRME

    Round Indicators

    • kasım 17 2019
    • Çift

    2m0mma

    “Quiet vacation”


    If you want a quiet atmosphere this is great. The kids area looks great too. For young couples it might be too quiet. The Tropical/Colonial might be a better choice. It has more adult activities. The new mall is closer to this area also


    DEĞERLENDIRME

    Round Indicators

    • kasım 17 2019
    • Sparks, Nevada
    • Arkadaş kaçamakları

    mmmessin

    “Barcelo Maya Palace”


    Service and staff in having growing pains, as they are taking the best staff for the Barcelo Maya Riviera Adult hotel. So the staff at the Palace is still trying to get trained or just mad they were not chosen to go to the new resort. We spoke with Christian who explained they had taken the best staff for the new resort. He listened to our complaints and he did say he appreciated our input. You could see the food mngmt teams out talking to guests the next day getting input. Many improvements were made while we were still on property. We are there from Nov 1st to the 12th of November 2019.


    DEĞERLENDIRME

    Round Indicators

    • kasım 17 2019
    • Westland, Michigan

    zbur1968

    “The best family resort”


    I visited Barcelo properties many times and it is always been very consistent with quality and service. I concider myself a regular traveler to Reviera Maya AI's. I travel about 3 times a year, and stayed many times in such properties as Iberostar Grand, Valentin Emperial Maya and Excellence Reviera Cancun. Even so these properties are adults only and a few levels higher in raitings and prices, I always concider Barcelo Palace as the best family resort.. I like to stay at peference club because of the best location of the rooms, free internet, room service included, separate check in/check out, unlimited a la cart reservations, separate lounge with premium alcochol. As I mention before it is the best place for family vacations because they offer so much for children, teenagers and children in heart to do. Children's waterparks at each swimming pool, huge plus. Free delphinarium shows every day at noon, or for extra you can swim with dolphines, and it is right there. Than for extra fees, they have Ventura Park with huge waterpark, zipline and other fun stuff. Mini golf I believe for extra $$ but it is great family fun. Huge shopping mall with so many other activities there. I love the beautiful Barcelo's properties, comfortable and modern rooms, huge pools, and if you stay at Palace you can experience all other properties exept new adults only that will be opening in December of 2020, and I am planning to visit that property as well. Even it is 5 resorts, and property is huge, you can walk where you want to be in no more than 15-20 min max. We ate couple of times at next door and it was no more than 5-7 minuts walk. They also have double decker bus that goes between the all lobbies and it is also a great experience . The quality of food and service is very good and concistent for this type of resort. Please don't expect Ritz Carlton, you did not pay for it. . I think it is the biggest misconception when people disappointed and complaining. 5 star in Mexico AI to 5 stars in US or Europe. Keep this in mind and you will not be disappointed. They start serving alcochol at noon which was not a big deal for me, but I heard so many complains from other people. If you absolutelly have to have alchohol first thing in the morning maybe you should reconcider the resort. Bottom line, the Barcelo is a great property for the money you will pay.


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Let us clarify that our adults only hotel Barceló Maya Riviera is opening next 15th december 2019! Just less than 1 month for the oppening, everything is ready and you are invited to join us as soon as possible. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    DEĞERLENDIRME

    Round Indicators

    • kasım 16 2019
    • Arkadaş kaçamakları

    Bayamarie

    “Vacation”


    The hotel in general was nice. The resort is beautiful... the people that check you in and out have no manners. My sister got sick off the buffet and drinks. Had to spend time in the hospital and wasnt able to leave the room for 3 days off how sick she was. After we checked in payed for transportation and the room and when or trip was over they told us we needed to pay for transportation. NO WE PAYED ALREADY. After 30 minutes they looked in to it and said we were fine. At the beginning of the trip were were givin a $205 coupon to use on room service or massages or anything the hotel included in the rules main one dont agree to discounts or you cant use the cupone. Wernt able to enjoy much because we had a sick family member so we ordered a ton of room service. Upon check out the told us we had a discount on every room service and had to pay for every thing with out being told any of the room service was discounted. Sorry for the amazing peopl6that work there. But the trip was a bust and wont be back


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Maya Palace , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. First and foremost we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, we can only assume that you may have consumed something outside the hotel during your stay and sincerely hope that you are totally recovered as we speak. Regarding the Gift voucher given for your stay, apply for the following services inside our resort during the stay: -Spa. -Romantic dinner. -Water Park. -Mini golf. -Bowling. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, The management.

    DEĞERLENDIRME

    Round Indicators

    • kasım 15 2019
    • Omaha, Nebraska
    • Arkadaş kaçamakları

    Lyndie2391

    “The workers put you in a good mood!”


    I was there for my best friends wedding but stayed in a room alone. Everything was perfect! The employees of Barceló are so accommodating and kind and it truly made my stay that much better! We were always greeted with a smile and employees were going out of their way to make sure we were taken care of and having a great time! The only thing I would ask is that they label foods as containing allergens or not. My personal eating choice is plant based and I found it slightly difficult to know if items contained butter or animal grease unless I found an employee to ask - and luckily i speak Spanish a bit! But overall, it was perfect and I ate everything I could get my hands on!


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

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