Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Maya Palace

4.5/5 Round Indicators
| 8919 Görüşler

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GEZGINLERIN PUANLAMASI

Mükemmel

63% Complete

5626

Çok iyi

21% Complete

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Normal

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Filtreleme kriteri

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    Round Indicators
    somersetdeb Somerset, Pensilvanya. 06/24/2018 Çift

    “Still our Favorite Destination!”

    This was our 6th trip to the Barcelo Maya Palace. Everything was wonderful. As always the room are lovely and clean and well appointed. Pools are sparkling clean with plenty of chairs in and out of the sun. The pool activities staff were friendly and always energetic and working hard to provide fun activities for all likes and ages. Food is delicious, plentiful, and varied. We experienced exceptional service and quality in the French, Japanese , and Italian restaurants. Fernando is our favorite waiter in the French restaurant. He made us feel like royalty. Japanese was fun and our chef, Carlos, was very entertaining. The Italian restaurant had a strolling quartet of singers that sang Italian love songs, which was very special. The beach was lovely as always even though there was a good bit of sea weed. However, the resort worked very hard to clean it up. The smell did not bother us and we could definitely not smell it at the pool as reported by others in this forum. We swam in the ocean a few days and sat on the beach for a while each day there. The sea weed did not bother us and the resort should not be blamed for the work of mother nature. This resort never disappoints us. We have tried others in the Riviera Maya and none can compare. Everything is of high quality and excellence. We will continue to make this our annual vacation destination.
    Round Indicators
    BlackStarTraveler Athens, Gürcistan. 06/24/2018 Çift

    “Vegetarians/Vegans, Rejoice! - Delicious Eating - Beautiful Resort - Wonderful People!”

    I got a tan!! Hotel check-in was a breeze and it came with a complimentary juice cocktail (no alcohol, yet refreshing). The staff is very polite and the all say "hola" when they see you. If you are learning Spanish the staff will speak to you in Spanish and help you learn the language better. Palace first floor room was very spacious and accommodating. We did A LOT of walking to the other hotels just to eat the food at their buffets. Because we did so much walking be sure to bring comfortable walking shoes or flip flops. The food at each location was good but the Palace buffet was the best with the most variety. But be sure, you will eat very well at any location. We lost weight from the walking and we still ate to our hearts desire. It's IMPOSSIBLE TO GO HUNGRY AT THIS RESORT!! The walking wasn't bad because the resort grounds are scenic and clean. Beautiful views all around. The a la carte restaurants that we visited were The French Restaurant and the Mexican Restaurant. They were good but the buffets are better, in our opinion. But we also like variety at our fingertips. The food at the a la carte restaurants tasted like they were trying to impress guests by making the food "fancy." Again, the food at the restaurants were good but it felt like the chefs were trying too hard to make the food special. Still worth trying tho. She, however, really liked the food at the french restaurant. She loved the lamb and the soup. Yes, you have to pay for wifi BUT there is FREE wifi at the mall everyday for a couple hours in the middle of the day. Since it was a vacation and we wanted to unplug, we were both able to use the wifi at the mall briefly and that satisfied our technology usage for the vacation. Adult pools were great, the beach was great. Don't worry about the seaweed. It's natural and it won't bite and it won't ruin your vacation. You will be fine, I promise! It was easy to find lounge chairs at the adult pool and at the beach. There are plenty of excursions to choose from. We went through Delta Vacations and visited Tulum. We had a great tour guide who is multi-lingual. We got in the water at the beach at Tulum and we had an amazing time!!! Drinks were good. Some reviewers will say that the drinks weren't strong enough. Well you have not because you ask not. Be sure to ask the bartender for an extra shot of whatever cocktail you order and bingo!! No problems with drinks for us. We will definitely return!!! We love Barcelo Maya Resort!!
    Round Indicators
    kz2ywm Clinton Township, Michigan. 06/24/2018 Aile

    “Best time”

    I love the spa . I love EVERYTHING The staff was over excellent . It was my first trip to mexico and it will be in my memory for ever. The hotel the pools the overall everything was great My family went together and I hope to return again
    Round Indicators
    LLplusJW Indiana. 06/24/2018 Aile

    “Family Vacation”

    Very large resort with lots of walking to get to everything. No free wifi and have to pay for some amenities to use.Too far from airport. Make dinner reservations as soon as you arrive and you may or may not get the time or place at all.
    Round Indicators
    venemalauren13 Seattle, Washington. 06/24/2018 Çift

    “poor customer service”

    This was my first and my boyfriends second time staying here and in the past, he loved it. We got settled in nicely and had a great first day, aside from the broken glass on our back patio that didn't get cleaned up until 3 calls and 8 hours later and the bell boy that stood at our door after bringing up our bags expecting a tip. the restaurant staff and the ladies that run the tours and excursions desk were very friendly and helpful, probably the best customer service we have received. A few days later, we were distraught to see that some of our pool stuff got taken and we called the front desk about it and we got hung up on and was never contacted again. that hadn't been the first time though, before our stay we had gotten hung up on by the front desk on a few different occasions. on our third to last night of our stay, we had left $3 on our desk in the room, left for the afternoon and came back to a clean room and the money gone. housekeeping took it as though it was a tip. We never intended it to be used for that. Later that day, we left our room around 9pm to go to a show and had $20 under some clothes on our tv stand. We came back around an hour and a half later to our bed that had been slept in and un made before we left, made with chocolates on the pillows and our $20 gone. someone had come in our room between 9 and 10pm, and stole from us. We called the front desk and they sent a supervisor, security guard and a helper to search our room. They searched our room, and my personal bag without my permission. And then began to tell us that we should've kept all valuables in the safe, almost as if this was our fault. at this point we were very angry and surprised on how things were being taken care of. They told us they would need to do an investigation and that we may not get refunded our money. After that, we no longer felt secure to have anyone in our room again and now have all of our belongings packed, when we still have two more days to our stay. We no longer feel that we can have anything out without having it stolen, which in any hotel you should feel comfortable to do. We will no longer be staying here in the future.

    DEĞERLENDIRME

    Round Indicators

    • haziran 24 2018
    • Somerset, Pensilvanya
    • Çift

    somersetdeb

    “Still our Favorite Destination!”


    This was our 6th trip to the Barcelo Maya Palace. Everything was wonderful. As always the room are lovely and clean and well appointed. Pools are sparkling clean with plenty of chairs in and out of the sun. The pool activities staff were friendly and always energetic and working hard to provide fun activities for all likes and ages. Food is delicious, plentiful, and varied. We experienced exceptional service and quality in the French, Japanese , and Italian restaurants. Fernando is our favorite waiter in the French restaurant. He made us feel like royalty. Japanese was fun and our chef, Carlos, was very entertaining. The Italian restaurant had a strolling quartet of singers that sang Italian love songs, which was very special. The beach was lovely as always even though there was a good bit of sea weed. However, the resort worked very hard to clean it up. The smell did not bother us and we could definitely not smell it at the pool as reported by others in this forum. We swam in the ocean a few days and sat on the beach for a while each day there. The sea weed did not bother us and the resort should not be blamed for the work of mother nature. This resort never disappoints us. We have tried others in the Riviera Maya and none can compare. Everything is of high quality and excellence. We will continue to make this our annual vacation destination.


    DEĞERLENDIRME

    Round Indicators

    • haziran 24 2018
    • Athens, Gürcistan
    • Çift

    BlackStarTraveler

    “Vegetarians/Vegans, Rejoice! - Delicious Eating - Beautiful Resort - Wonderful People!”


    I got a tan!! Hotel check-in was a breeze and it came with a complimentary juice cocktail (no alcohol, yet refreshing). The staff is very polite and the all say "hola" when they see you. If you are learning Spanish the staff will speak to you in Spanish and help you learn the language better. Palace first floor room was very spacious and accommodating. We did A LOT of walking to the other hotels just to eat the food at their buffets. Because we did so much walking be sure to bring comfortable walking shoes or flip flops. The food at each location was good but the Palace buffet was the best with the most variety. But be sure, you will eat very well at any location. We lost weight from the walking and we still ate to our hearts desire. It's IMPOSSIBLE TO GO HUNGRY AT THIS RESORT!! The walking wasn't bad because the resort grounds are scenic and clean. Beautiful views all around. The a la carte restaurants that we visited were The French Restaurant and the Mexican Restaurant. They were good but the buffets are better, in our opinion. But we also like variety at our fingertips. The food at the a la carte restaurants tasted like they were trying to impress guests by making the food "fancy." Again, the food at the restaurants were good but it felt like the chefs were trying too hard to make the food special. Still worth trying tho. She, however, really liked the food at the french restaurant. She loved the lamb and the soup. Yes, you have to pay for wifi BUT there is FREE wifi at the mall everyday for a couple hours in the middle of the day. Since it was a vacation and we wanted to unplug, we were both able to use the wifi at the mall briefly and that satisfied our technology usage for the vacation. Adult pools were great, the beach was great. Don't worry about the seaweed. It's natural and it won't bite and it won't ruin your vacation. You will be fine, I promise! It was easy to find lounge chairs at the adult pool and at the beach. There are plenty of excursions to choose from. We went through Delta Vacations and visited Tulum. We had a great tour guide who is multi-lingual. We got in the water at the beach at Tulum and we had an amazing time!!! Drinks were good. Some reviewers will say that the drinks weren't strong enough. Well you have not because you ask not. Be sure to ask the bartender for an extra shot of whatever cocktail you order and bingo!! No problems with drinks for us. We will definitely return!!! We love Barcelo Maya Resort!!


    DEĞERLENDIRME

    Round Indicators

    • haziran 24 2018
    • Clinton Township, Michigan
    • Aile

    kz2ywm

    “Best time”


    I love the spa . I love EVERYTHING The staff was over excellent . It was my first trip to mexico and it will be in my memory for ever. The hotel the pools the overall everything was great My family went together and I hope to return again


    DEĞERLENDIRME

    Round Indicators

    • haziran 24 2018
    • Indiana
    • Aile

    LLplusJW

    “Family Vacation”


    Very large resort with lots of walking to get to everything. No free wifi and have to pay for some amenities to use.Too far from airport. Make dinner reservations as soon as you arrive and you may or may not get the time or place at all.


    DEĞERLENDIRME

    Round Indicators

    • haziran 24 2018
    • Seattle, Washington
    • Çift

    venemalauren13

    “poor customer service”


    This was my first and my boyfriends second time staying here and in the past, he loved it. We got settled in nicely and had a great first day, aside from the broken glass on our back patio that didn't get cleaned up until 3 calls and 8 hours later and the bell boy that stood at our door after bringing up our bags expecting a tip. the restaurant staff and the ladies that run the tours and excursions desk were very friendly and helpful, probably the best customer service we have received. A few days later, we were distraught to see that some of our pool stuff got taken and we called the front desk about it and we got hung up on and was never contacted again. that hadn't been the first time though, before our stay we had gotten hung up on by the front desk on a few different occasions. on our third to last night of our stay, we had left $3 on our desk in the room, left for the afternoon and came back to a clean room and the money gone. housekeeping took it as though it was a tip. We never intended it to be used for that. Later that day, we left our room around 9pm to go to a show and had $20 under some clothes on our tv stand. We came back around an hour and a half later to our bed that had been slept in and un made before we left, made with chocolates on the pillows and our $20 gone. someone had come in our room between 9 and 10pm, and stole from us. We called the front desk and they sent a supervisor, security guard and a helper to search our room. They searched our room, and my personal bag without my permission. And then began to tell us that we should've kept all valuables in the safe, almost as if this was our fault. at this point we were very angry and surprised on how things were being taken care of. They told us they would need to do an investigation and that we may not get refunded our money. After that, we no longer felt secure to have anyone in our room again and now have all of our belongings packed, when we still have two more days to our stay. We no longer feel that we can have anything out without having it stolen, which in any hotel you should feel comfortable to do. We will no longer be staying here in the future.


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