Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5588 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

61% Complete

3426

Çok iyi

23% Complete

1334

Normal

8% Complete

451

Kötü

4% Complete

226

Çok kötü

2% Complete

153

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    m1ch18585 Hanahan, Güney Carolina. 07/19/2018 Arkadaş kaçamakları

    “Great stay. Amazingly accommodating staff other than reception desk.”

    The service was impeccable. Staff truly care about your comfort during your stay. Restaurants offered a variety of cuisines to suit out needs. Plenty of excursion available to keep you occupied. The resort Alis offers a lot on included activities which helps the budget
    Round Indicators
    chrisselby07 Bayville, New Jersey. 07/19/2018 Aile

    “Don’t recommend for big families”

    I want to start by saying this resort is beautiful and clean, food was pretty good. Good variety at buffets but same variety at every meal. Rooms are damp, air conditioning needed to be fixed in one of our rooms and maintenance came right away. We stayed in Colonial 7207&7208 premium level, over looking the pool, great location. Pools were fun. Waterpark great for extra charge ($20 pp). Beach was beautiful. Night life eh. Check in horrible. Check out frustrating. Traveled with my husband and 5 kids. Reservations were made in Dec by Barcelo.com should’ve stuck with Expedia like usual. Paid for adjoining rooms(junior suite and the suite above it) since traveling with kids. Was assured they would be adjoining rooms in tropical. Arrived and was told rooms were on the same floor in colonial. Frustrated that hotels were different but more frustrated that we didn’t have adjoining rooms as we weren’t comfortable having our children sleep down the hall from us in a different country or the other option was for my husband and I to sleep apart. Not sure who goes on vacation to do that. The staff were not friendly or accommodating just kept repeating reservations are “based on availability”. We were there for 2 hours finally got supervisor and were able to get rooms next to each other(was offered same floor down the hall or separate floors). How is that acceptable? I tried to make reservations for dinner once we got rooms and was told they couldn’t accommodate 7 people together any night we would be at the hotel. 3 people at 5 and 4 ppl at 5:30 or all 7 at 10pm. It was ridiculous. We were able to get in at 8 at the hibachi and Italian restaurant. We were compensated with 2 free massages and 1 admission to the water park for 7 and keep premium status. We weren’t offered any drinks during the debacle and the staff was very unfriendly. Then during checkout there was a whole process and questions about the 2 basic massages(which were excellent btw) like we were trying to get over on them. Thank goodness this resort was clean and beautiful or I wouldn’t recommend to anyone. Room service was good. The wait staff during the day was not attentive to you had to go to bar for drinks which was fine but not what I’m uses to with other all inclusives I’ve been to. I think they take your requests/reservations and if you get there before they are taken you get what you reserved. If not, oh well they don’t really care. For that reason, I won’t be staying with Barcelo again.
    Round Indicators
    gusnm 07/19/2018 Aile

    “Expected more on Colonial side, better premium level rooms and food on Beach and Caribe side based on price and reviews.”

    Expected more on the Colonial side based on price and reviews, we stayed in premium level last year on the Beach and Caribe and I can tell the difference between rooms is big(beach and caribe side have balconies on 2nd and 3rd floor, 1st floor has private pool) the colonial side premium level rooms dont even have a jacuzzi in the bathrooms, also the food variety and quality seemed a lot better on Beach and Caribe side than the Colonial side. As far as pools and spa service it was just as good in both sides, personel at the beach activities(kayak, cantamarans, water bikes) use it for too long instead of letting hotel guests enjoy these activities! Overall experience of Colonial and Tropical was not as expected, will I go back?? maybe to the Beach and Caribe side again or maybe try the Palace next time(hopefully it lives up to the expectations).
    Round Indicators
    mattyheaulon 07/18/2018 Aile

    “eh”

    beware they will switch your room on you when you check in. We reserved a stay at the colonial and when we got there, many problems and we were switched to tropical. Talking to others there, this seems to be their standard practice. Also, getting wifi is like pulling teeth at this resort.
    Round Indicators
    mbower27 07/17/2018 Aile

    “Barcelo Maya Tropical Paradise”

    Great Resort for people of all ages and interests. The beach and pool area are kept in exceptional care. Food and entertainment were more than expected for the cost of staying in the resort. The staff take great pride in their work.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2018
    • Hanahan, Güney Carolina
    • Arkadaş kaçamakları

    m1ch18585

    “Great stay. Amazingly accommodating staff other than reception desk.”


    The service was impeccable. Staff truly care about your comfort during your stay. Restaurants offered a variety of cuisines to suit out needs. Plenty of excursion available to keep you occupied. The resort Alis offers a lot on included activities which helps the budget


    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2018
    • Bayville, New Jersey
    • Aile

    chrisselby07

    “Don’t recommend for big families”


    I want to start by saying this resort is beautiful and clean, food was pretty good. Good variety at buffets but same variety at every meal. Rooms are damp, air conditioning needed to be fixed in one of our rooms and maintenance came right away. We stayed in Colonial 7207&7208 premium level, over looking the pool, great location. Pools were fun. Waterpark great for extra charge ($20 pp). Beach was beautiful. Night life eh. Check in horrible. Check out frustrating. Traveled with my husband and 5 kids. Reservations were made in Dec by Barcelo.com should’ve stuck with Expedia like usual. Paid for adjoining rooms(junior suite and the suite above it) since traveling with kids. Was assured they would be adjoining rooms in tropical. Arrived and was told rooms were on the same floor in colonial. Frustrated that hotels were different but more frustrated that we didn’t have adjoining rooms as we weren’t comfortable having our children sleep down the hall from us in a different country or the other option was for my husband and I to sleep apart. Not sure who goes on vacation to do that. The staff were not friendly or accommodating just kept repeating reservations are “based on availability”. We were there for 2 hours finally got supervisor and were able to get rooms next to each other(was offered same floor down the hall or separate floors). How is that acceptable? I tried to make reservations for dinner once we got rooms and was told they couldn’t accommodate 7 people together any night we would be at the hotel. 3 people at 5 and 4 ppl at 5:30 or all 7 at 10pm. It was ridiculous. We were able to get in at 8 at the hibachi and Italian restaurant. We were compensated with 2 free massages and 1 admission to the water park for 7 and keep premium status. We weren’t offered any drinks during the debacle and the staff was very unfriendly. Then during checkout there was a whole process and questions about the 2 basic massages(which were excellent btw) like we were trying to get over on them. Thank goodness this resort was clean and beautiful or I wouldn’t recommend to anyone. Room service was good. The wait staff during the day was not attentive to you had to go to bar for drinks which was fine but not what I’m uses to with other all inclusives I’ve been to. I think they take your requests/reservations and if you get there before they are taken you get what you reserved. If not, oh well they don’t really care. For that reason, I won’t be staying with Barcelo again.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2018
    • Aile

    gusnm

    “Expected more on Colonial side, better premium level rooms and food on Beach and Caribe side based on price and reviews.”


    Expected more on the Colonial side based on price and reviews, we stayed in premium level last year on the Beach and Caribe and I can tell the difference between rooms is big(beach and caribe side have balconies on 2nd and 3rd floor, 1st floor has private pool) the colonial side premium level rooms dont even have a jacuzzi in the bathrooms, also the food variety and quality seemed a lot better on Beach and Caribe side than the Colonial side. As far as pools and spa service it was just as good in both sides, personel at the beach activities(kayak, cantamarans, water bikes) use it for too long instead of letting hotel guests enjoy these activities! Overall experience of Colonial and Tropical was not as expected, will I go back?? maybe to the Beach and Caribe side again or maybe try the Palace next time(hopefully it lives up to the expectations).


    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Aile

    mattyheaulon

    “eh”


    beware they will switch your room on you when you check in. We reserved a stay at the colonial and when we got there, many problems and we were switched to tropical. Talking to others there, this seems to be their standard practice. Also, getting wifi is like pulling teeth at this resort.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Aile

    mbower27

    “Barcelo Maya Tropical Paradise”


    Great Resort for people of all ages and interests. The beach and pool area are kept in exceptional care. Food and entertainment were more than expected for the cost of staying in the resort. The staff take great pride in their work.


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    İndirim* veya promosyon kodu ("promo kodu" olarak da belirir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. Giriş yapıldıktan sonra rezervasyon işleminin 1. adımında gösterilen fiyatlar zaten uygulanmış olan indirimi içermektedir. 

    Tamamlayıcı ve/veya ilave hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Bir indirim kodu, özel bir indirim** (pek çok odayı kapsayan, senior, Y kuşağı, kalabalık aile ve benzeri durumlara uygulanan indirimler) ve my Barceló üyesi olmakla elde edilen indirim arasındaki bileşim mümkün olacak şekilde, toplam maksimum indirim miktarı, Latin Amerika'daki otellerin fiyatı üzerinden maksimum %25, Avrupa ve Akdeniz'deki otellerin fiyatı üzerinden maksimum %20 olacaktır. 

    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.