Surroundings at the Occidental Playa de Palma hotel
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Harita ve konum

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca) , Islas Baleares   España  


Places of Interest

6 km Son Sant Joan Uluslararası Havalimanı

7 km Son Antem Golf Sahası

200 m Palma Plajı

200 m Palma Otobüsü

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Playa de Palma

4.0/5 Round Indicators
| 2438 Görüşler

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    Round Indicators
    tam y london. 02/04/2019 Arkadaş kaçamakları

    “Review”

    Our room walls were dirty and the furniture looked tired. The room smelled damp and at night it smelled like sewage. The walls are so thin you can hear conversations word for word from the next room. I would give a 1 star to that room. We were given another room the next day which looked less dirty and tired. However, you could still hear conversations from the adjoining rooms very clearly. The breakfast was good.The buses are close. It is close to the airport (25 minutes by bus 21). It is 15 minutes from Palma (city centre) if you take the bus 15 (express bus) Do not take bus 25 as it takes 45 minutes to Palma!!

    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Tam, In Occidental Playa de Palma we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our réception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. In the same time, we are happy to read that you could enjoy our special O´breakfast, prepared with some much care by our chefs. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Guest Experience Manager

    Round Indicators
    michellecoston Cambridge, İngiltere. 01/26/2019 Aile

    “Unbeatable”

    I stayed for my 2nd time this time with my daughter.The hotel has a lot of German guests as it's in Arenal which is inhabited mainly by German people.its very close to Mega Park and Palma Aquarium. The HOTEL Is simply fantastic.we upgraded to a junior suite and felt like lottery winners It's immaculately clean and the decor all over the hotel is perfect The food is great with so much to choose from and Ignis really good With every you could possibly think of and more The bar is huge with lots of really comfy chairs There is a full gym and Sauna and steam room The grounds are immaculate and the Staff...Pedro..Gloria..Alba..Marta and Celica were very friendly and helpful Should be 5 star #########
    Round Indicators
    Departure22516241961 01/19/2019 Çift

    “Re”

    Requested for a double bed as we were a couple but they never arranged for one and for our entire stay we had to sleep uncomfortable. They had two single beds and they kept cushions in between them to make it look like a double bed and I must say that we never had a good night sleep as their rooms aren't sound proof so lot of background noises which was very disturbing and disappointing. Apart from this their food was amazing as they were a lot of variety so 10/10 for food and cleanliness.

    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Guest, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our réception team who will assist for you to fully enjoy the comfort of your assigned room. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to have the pleasure of your company again, in the not too distant future at our hotel. Best Regards, Guest Experience Manager

    Round Indicators
    alexconnor1 Hartlepool, İngiltere. 01/19/2019 Arkadaş kaçamakları

    “Fantastic staff”

    I visited the occidental Playa de Palma in January 2019, the weather was a lot better than at home. The staff were excellent, they tenderer to our every need. Pedro on the bar was particularly fantastic, him and his bar staff made our holiday. Would 100% recommend to anybody who wanted to get away in the winter. Rooms were exactly as we expected, couldn’t have asked for more in a winter get away. Pedro is honestly one of the best people I’ve ever met he’s worth ever penny of that holiday on his own, made my holiday.

    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Alex, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de palma hotel with us and Tripadvisor readers. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We hope to have the pleasure of your company again, in the not too distant future at our hotel. Best Regards, Guest Experience Manager

    Round Indicators
    Tengizhasan Stuttgart, Almanya. 07/18/2016 Yalnız seyahat

    “Beklenti”

    Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool abrda..

    Guest Experience Manager PuebloPark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear guest, thank you for being our guests and writing this review about our hotel. We are sorry that you were not completely satisfied with your stay and truly hope that despite some complaints you got to enjoy the relaxing holiday you deserve. Your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. It would be a great pleasure if we could welcome you at our hotel again in the future and show your some changes. Best Regards Emilio Rubio Amaya Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 4 2019
    • london
    • Arkadaş kaçamakları

    tam y

    “Review”


    Our room walls were dirty and the furniture looked tired. The room smelled damp and at night it smelled like sewage. The walls are so thin you can hear conversations word for word from the next room. I would give a 1 star to that room. We were given another room the next day which looked less dirty and tired. However, you could still hear conversations from the adjoining rooms very clearly. The breakfast was good.The buses are close. It is close to the airport (25 minutes by bus 21). It is 15 minutes from Palma (city centre) if you take the bus 15 (express bus) Do not take bus 25 as it takes 45 minutes to Palma!!


    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Tam, In Occidental Playa de Palma we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our réception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. In the same time, we are happy to read that you could enjoy our special O´breakfast, prepared with some much care by our chefs. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • ocak 26 2019
    • Cambridge, İngiltere
    • Aile

    michellecoston

    “Unbeatable”


    I stayed for my 2nd time this time with my daughter.The hotel has a lot of German guests as it's in Arenal which is inhabited mainly by German people.its very close to Mega Park and Palma Aquarium. The HOTEL Is simply fantastic.we upgraded to a junior suite and felt like lottery winners It's immaculately clean and the decor all over the hotel is perfect The food is great with so much to choose from and Ignis really good With every you could possibly think of and more The bar is huge with lots of really comfy chairs There is a full gym and Sauna and steam room The grounds are immaculate and the Staff...Pedro..Gloria..Alba..Marta and Celica were very friendly and helpful Should be 5 star #########


    DEĞERLENDIRME

    Round Indicators

    • ocak 19 2019
    • Çift

    Departure22516241961

    “Re”


    Requested for a double bed as we were a couple but they never arranged for one and for our entire stay we had to sleep uncomfortable. They had two single beds and they kept cushions in between them to make it look like a double bed and I must say that we never had a good night sleep as their rooms aren't sound proof so lot of background noises which was very disturbing and disappointing. Apart from this their food was amazing as they were a lot of variety so 10/10 for food and cleanliness.


    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Guest, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our réception team who will assist for you to fully enjoy the comfort of your assigned room. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to have the pleasure of your company again, in the not too distant future at our hotel. Best Regards, Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • ocak 19 2019
    • Hartlepool, İngiltere
    • Arkadaş kaçamakları

    alexconnor1

    “Fantastic staff”


    I visited the occidental Playa de Palma in January 2019, the weather was a lot better than at home. The staff were excellent, they tenderer to our every need. Pedro on the bar was particularly fantastic, him and his bar staff made our holiday. Would 100% recommend to anybody who wanted to get away in the winter. Rooms were exactly as we expected, couldn’t have asked for more in a winter get away. Pedro is honestly one of the best people I’ve ever met he’s worth ever penny of that holiday on his own, made my holiday.


    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Alex, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de palma hotel with us and Tripadvisor readers. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We hope to have the pleasure of your company again, in the not too distant future at our hotel. Best Regards, Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2016
    • Stuttgart, Almanya
    • Yalnız seyahat

    Tengizhasan

    “Beklenti”


    Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool abrda..


    Guest Experience Manager PuebloPark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear guest, thank you for being our guests and writing this review about our hotel. We are sorry that you were not completely satisfied with your stay and truly hope that despite some complaints you got to enjoy the relaxing holiday you deserve. Your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. It would be a great pleasure if we could welcome you at our hotel again in the future and show your some changes. Best Regards Emilio Rubio Amaya Guest Experience Manager

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