Surroundings at the Occidental Playa de Palma hotel
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca) , Islas Baleares   España  


Places of Interest

6 km Son Sant Joan Uluslararası Havalimanı

7 km Son Antem Golf Sahası

200 m Palma Plajı

200 m Palma Otobüsü

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Playa de Palma

4.0/5 Round Indicators
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Filtreleme kriteri

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    Round Indicators
    Anneli682018 07/17/2018 Aile

    “Good stay with the family”

    Food was excellent. Bugs in the room were awful, fortunately we got an other room. The beds weren't good. Activitues and the sport kady were fantastic, otherwise it would be just lying at the pool.The area was safe and small, you didn't have to watch after kids all the time.

    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Anneli, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Moreover we have taken good note of your remarks related to the presence of bugs within our grounds; given the climatology of Mallorca and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel.  We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Guest Experience Manager

    Round Indicators
    loveholidays642 Londra, İngiltere. 07/12/2018 Aile

    “NEED TO KNOW CHEFS NUMBER”

    There was a really pretty chef called Chema and he would smile and wink at me every day and it was so cute and I just wondered if anyone else had been here and seen him. Food was great and all in all great hotel but let’s be real I was pretty focused on the chef!!!
    Round Indicators
    cb1992 Londra, İngiltere. 07/09/2018 Çift

    “Fab hotel - wish location was better”

    We arrived in the morning to find they only had a booking for 1 person (not 2) but they said to come back at 2pm which is usual check in time and when we did they had a room for us so panic over. We then didn't get any form of instruction as to where the room was or where anything was so had to ask again to find the room. However, when waiting in reception one day we watched while other people staying got the full works regarding welcoming. I cannot complain about food (stayed HB and the range was fantastic each meal). The entertainment staff put on activities such as aqua gym and water polo and Joshie was very friendly. I have reviewed the hotel only average because I felt at times English guests were not appreciated by certain staff - the staff taking the bills for dinner kept speaking in german to me even when I had said something in English. Nevertheless many staff were very friendly. For the England football match it should not be expected of the guests to have to go and ask numerous times to get the match put on off of a german channel when all the other matches were put on straight away. I also appreciate some pool music but from the hotel not german guests taking it upon themselves to play whatever they like on their boombox. I would say if you are looking for a peaceful, quiet stay this is not the place to be as the beach area is very loud and full of germans who are often rather drunk. We only ventured out to the beach right by the hotel once because it was not a very nice atmosphere. However we went to the end of the port (bus 25 gets you there in 3-4 stops) and although a busy beach it was a nicer atmosphere. Palma city centre is very beautiful (again bus 25 is faster than bus 15 to get you there and costs 1,50 euro each). The evening entertainment went on until about 11pm which was fine for us as we enjoyed it. Overall I liked the hotel and I would visit again if in another location.

    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Playa de Palma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team We hope to welcome you in our hotel in your next stay in Mallorca, until then we send you kind regards. Guest Experience Manager

    Round Indicators
    LISA H 07/07/2018 Çift

    “Lovely quiet stay fab hotel. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans.”

    Lovely quiet stay amazing hotel. Food was gorgeous. Super clean. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans. Sometimes they took over pool area with their own music speakers that was the only downside. Great hotel would return for weekend.

    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Guest, Dear guest, We are more than pleased to hear about your opinion in our Hotel Occidental Playa de Palma. Thank you very much for sharing your experience with this important community of Tripadvisor. We are working very hard to fulfill the expectations of our clients, and we are more than happy to hear, that we made it possible in your case. We are hope to have the opportunity to welcome you back in our hotel in the near future. Best regards from Mallorca, Guest Experience Manager

    Round Indicators
    252hasant Nuremberg, Almanya. 07/18/2016 Yalnız seyahat

    “Beklenti”

    Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool abrda..

    Guest Experience Manager PuebloPark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear guest, thank you for being our guests and writing this review about our hotel. We are sorry that you were not completely satisfied with your stay and truly hope that despite some complaints you got to enjoy the relaxing holiday you deserve. Your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. It would be a great pleasure if we could welcome you at our hotel again in the future and show your some changes. Best Regards Emilio Rubio Amaya Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Aile

    Anneli682018

    “Good stay with the family”


    Food was excellent. Bugs in the room were awful, fortunately we got an other room. The beds weren't good. Activitues and the sport kady were fantastic, otherwise it would be just lying at the pool.The area was safe and small, you didn't have to watch after kids all the time.


    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Anneli, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Moreover we have taken good note of your remarks related to the presence of bugs within our grounds; given the climatology of Mallorca and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel.  We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 12 2018
    • Londra, İngiltere
    • Aile

    loveholidays642

    “NEED TO KNOW CHEFS NUMBER”


    There was a really pretty chef called Chema and he would smile and wink at me every day and it was so cute and I just wondered if anyone else had been here and seen him. Food was great and all in all great hotel but let’s be real I was pretty focused on the chef!!!


    DEĞERLENDIRME

    Round Indicators

    • temmuz 9 2018
    • Londra, İngiltere
    • Çift

    cb1992

    “Fab hotel - wish location was better”


    We arrived in the morning to find they only had a booking for 1 person (not 2) but they said to come back at 2pm which is usual check in time and when we did they had a room for us so panic over. We then didn't get any form of instruction as to where the room was or where anything was so had to ask again to find the room. However, when waiting in reception one day we watched while other people staying got the full works regarding welcoming. I cannot complain about food (stayed HB and the range was fantastic each meal). The entertainment staff put on activities such as aqua gym and water polo and Joshie was very friendly. I have reviewed the hotel only average because I felt at times English guests were not appreciated by certain staff - the staff taking the bills for dinner kept speaking in german to me even when I had said something in English. Nevertheless many staff were very friendly. For the England football match it should not be expected of the guests to have to go and ask numerous times to get the match put on off of a german channel when all the other matches were put on straight away. I also appreciate some pool music but from the hotel not german guests taking it upon themselves to play whatever they like on their boombox. I would say if you are looking for a peaceful, quiet stay this is not the place to be as the beach area is very loud and full of germans who are often rather drunk. We only ventured out to the beach right by the hotel once because it was not a very nice atmosphere. However we went to the end of the port (bus 25 gets you there in 3-4 stops) and although a busy beach it was a nicer atmosphere. Palma city centre is very beautiful (again bus 25 is faster than bus 15 to get you there and costs 1,50 euro each). The evening entertainment went on until about 11pm which was fine for us as we enjoyed it. Overall I liked the hotel and I would visit again if in another location.


    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Playa de Palma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team We hope to welcome you in our hotel in your next stay in Mallorca, until then we send you kind regards. Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 7 2018
    • Çift

    LISA H

    “Lovely quiet stay fab hotel. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans.”


    Lovely quiet stay amazing hotel. Food was gorgeous. Super clean. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans. Sometimes they took over pool area with their own music speakers that was the only downside. Great hotel would return for weekend.


    GEM GEM-Playadepalma - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Guest, Dear guest, We are more than pleased to hear about your opinion in our Hotel Occidental Playa de Palma. Thank you very much for sharing your experience with this important community of Tripadvisor. We are working very hard to fulfill the expectations of our clients, and we are more than happy to hear, that we made it possible in your case. We are hope to have the opportunity to welcome you back in our hotel in the near future. Best regards from Mallorca, Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2016
    • Nuremberg, Almanya
    • Yalnız seyahat

    252hasant

    “Beklenti”


    Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool abrda..


    Guest Experience Manager PuebloPark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear guest, thank you for being our guests and writing this review about our hotel. We are sorry that you were not completely satisfied with your stay and truly hope that despite some complaints you got to enjoy the relaxing holiday you deserve. Your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. It would be a great pleasure if we could welcome you at our hotel again in the future and show your some changes. Best Regards Emilio Rubio Amaya Guest Experience Manager

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