Barceló Pueblo Menorca Hotel Pool
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Harita ve konum

Mestral, s/n   07710 Punta Prima , San Luis   Islas Baleares  


Places of Interest

12 km Mahón Uluslararası Havalimanı

25 km Son Parc Golf Sahası

300 m Punta Prima Plajı

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Menorca

4.0/5 Round Indicators
| 3413 Görüşler

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

41% Complete

1419

Çok iyi

37% Complete

1283

Normal

14% Complete

500

Kötü

4% Complete

138

Çok kötü

2% Complete

73

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    675angelique 01/21/2019

    “lovely hotel.”

    staff are very friendly. Very Clean. Lovely pools and outdoor restaurant. Good choice of food. Lovely hotel - would go again in a heart beat !!! I would recommend a car to visit other beaches and towns if you are looking for action, as punta prima is quiet.

    Gerente Guestexperience M - Occidental Menorca, bu yorumu yanıtladı
     Thank you Angelique. We hope to see you soon

    Round Indicators
    Lorraine D Sheffield, England, United Kingdom. 01/06/2019 Çift

    “Flies”

    Although this is a very good hotel there were FLIES all over the place it wasn't because there was a fly invasion because there wasn't flies all-over when we moved away from the dining room it wouldn't have been as bad if the food was covered the chef's were walking about and so was the staff not one of them covered any food they didn't seem to care, l will not go back here because of this so the management have read this before by so many guests lets hope the buy some food covers for this year

    Guest Relations Manager ManagerGX - Occidental Menorca, bu yorumu yanıtladı
     Dear Lorraine, Thank you for taking the time to review our hotel in relation to your recent stay with us. We sincerely regret reading that you found flies in the dining room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence, however at certain times of the year, depending on the climatology, the presence of insects is unfortunately unavoidable, and we ask that you please accept our sincerest apologies for the inconveniences caused to you. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Kind Regards, Quality Manager

    Round Indicators
    Alison D Edinburgh, İngiltere. 11/06/2018 Aile

    “They did it again”

    This was our 3rd holiday at the hotel and yet again we were not disappointed. Previously just been ourselves but this visit was with family which included a lively 1year old.On our later than planned arrival reception was friendly and efficient and advised us that the dining room waiting for our arrival with a late meal for us - very welcome.Our rooms were well positioned and as spotless as usual. We were at the Occidental right at the end of their season as Menorca is not an all year round tourist island. The hotel was quiet as it was actually closing about 48 hours after we left. The hotel's animation team (The Bercy Club) were depleted somewhat as was the daily entertainment, however, a holiday is what you make it yourselves and we had a great time. All the staff were happy, helpful and friendly. The hotel is run efficiently and we will definitely be back.
    Round Indicators
    Voyage60930641455 11/06/2018 Çift

    “Poor quality all round”

    So disappointing. Hated it so much we moved to another hotel. Staff unfriendly. Food quality and choice very poor. Excessively pushy entertainment staff. No quiet areas if you want to sit and read. Facilities were unavailable even though it was 3 weeks before they closed for tge winter. Never again.

    Quality Manager ManagerGX - Occidental Menorca, bu yorumu yanıtladı
     Dear Guest, Thank you for choosing our hotel for your stay in Menorca. We are sincerely sorry to read that we were not able to provide a satisfying experience and saddened by your feedback on your recent stay among us. Our main commitment at Barcelo is to ensure that all guests who put their trust in our hotels for their holidays, fully enjoy the time they spend among us. Mostly we regret reading that apparently you did not feel well looked after by our staff, their kindness and helpfulness are the hotel’s main strengths, this is why we deeply lament hearing that you felt that we underperformed in this area and please rest assured that your comments have been discussed internally to avoid receiving this kind of feedback in the future. Moreover, we have taken good note of your remarks on our gastronomy offer, being fully aware that meals are an important aspect of our guests’ overall experience in a hotel, this is why our Chefs follow a two weeks menu rotation including a wide variety of both international and local delicacies to ensure the possibility to savour many different flavours whilst staying in Menorca. Our hotel provides a full entertainment program for the action seekers as advertised on our website, although the team is trained to invite guests to join into the activities but always respecting those who prefer a more tranquil experience, this is why we truly lament hearing that you found them intrusive to your holiday experience. Lastly yet importantly all opening hours and services provided in the hotel according to the time of travel are duly indicated on our website, therefore we understand that unfortunately you were not properly informed about the hotel upon reservation and we encourage you for future travel plans to contact our call centre from where our agents will be able to offer a personalized booking guidance to make sure guests book the hotel and services that best meet their holiday needs and wishes. We hope that you had a pleasant journey back home and to have the opportunity to serve you again in any Barcelo hotel in the most beautiful destinations worldwide. Sincere Regards, Quality Manager

    Round Indicators
    Ayse Y İstanbul, Türkiye. 09/07/2017 Aile

    “Vasat”

    Resimlerden yola çıkarak çok daha iyi bir tesis bekliyorduk. Oda temizliği son derece özensizdi. Ödenen fiyata oranla kalitesi yetersiz. Lokasyonunun artısı yok. Kesinlikle beklentilerimizi karşılamadı.

    Director de Relaciones Públicas Hotel B - Occidental Menorca, bu yorumu yanıtladı
     Dear Guest: We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Menorca hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • ocak 21 2019

    675angelique

    “lovely hotel.”


    staff are very friendly. Very Clean. Lovely pools and outdoor restaurant. Good choice of food. Lovely hotel - would go again in a heart beat !!! I would recommend a car to visit other beaches and towns if you are looking for action, as punta prima is quiet.


    Gerente Guestexperience M - Occidental Menorca, bu yorumu yanıtladı
    Thank you Angelique. We hope to see you soon

    DEĞERLENDIRME

    Round Indicators

    • ocak 6 2019
    • Sheffield, England, United Kingdom
    • Çift

    Lorraine D

    “Flies”


    Although this is a very good hotel there were FLIES all over the place it wasn't because there was a fly invasion because there wasn't flies all-over when we moved away from the dining room it wouldn't have been as bad if the food was covered the chef's were walking about and so was the staff not one of them covered any food they didn't seem to care, l will not go back here because of this so the management have read this before by so many guests lets hope the buy some food covers for this year


    Guest Relations Manager ManagerGX - Occidental Menorca, bu yorumu yanıtladı
    Dear Lorraine, Thank you for taking the time to review our hotel in relation to your recent stay with us. We sincerely regret reading that you found flies in the dining room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence, however at certain times of the year, depending on the climatology, the presence of insects is unfortunately unavoidable, and we ask that you please accept our sincerest apologies for the inconveniences caused to you. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Kind Regards, Quality Manager

    DEĞERLENDIRME

    Round Indicators

    • kasım 6 2018
    • Edinburgh, İngiltere
    • Aile

    Alison D

    “They did it again”


    This was our 3rd holiday at the hotel and yet again we were not disappointed. Previously just been ourselves but this visit was with family which included a lively 1year old.On our later than planned arrival reception was friendly and efficient and advised us that the dining room waiting for our arrival with a late meal for us - very welcome.Our rooms were well positioned and as spotless as usual. We were at the Occidental right at the end of their season as Menorca is not an all year round tourist island. The hotel was quiet as it was actually closing about 48 hours after we left. The hotel's animation team (The Bercy Club) were depleted somewhat as was the daily entertainment, however, a holiday is what you make it yourselves and we had a great time. All the staff were happy, helpful and friendly. The hotel is run efficiently and we will definitely be back.


    DEĞERLENDIRME

    Round Indicators

    • kasım 6 2018
    • Çift

    Voyage60930641455

    “Poor quality all round”


    So disappointing. Hated it so much we moved to another hotel. Staff unfriendly. Food quality and choice very poor. Excessively pushy entertainment staff. No quiet areas if you want to sit and read. Facilities were unavailable even though it was 3 weeks before they closed for tge winter. Never again.


    Quality Manager ManagerGX - Occidental Menorca, bu yorumu yanıtladı
    Dear Guest, Thank you for choosing our hotel for your stay in Menorca. We are sincerely sorry to read that we were not able to provide a satisfying experience and saddened by your feedback on your recent stay among us. Our main commitment at Barcelo is to ensure that all guests who put their trust in our hotels for their holidays, fully enjoy the time they spend among us. Mostly we regret reading that apparently you did not feel well looked after by our staff, their kindness and helpfulness are the hotel’s main strengths, this is why we deeply lament hearing that you felt that we underperformed in this area and please rest assured that your comments have been discussed internally to avoid receiving this kind of feedback in the future. Moreover, we have taken good note of your remarks on our gastronomy offer, being fully aware that meals are an important aspect of our guests’ overall experience in a hotel, this is why our Chefs follow a two weeks menu rotation including a wide variety of both international and local delicacies to ensure the possibility to savour many different flavours whilst staying in Menorca. Our hotel provides a full entertainment program for the action seekers as advertised on our website, although the team is trained to invite guests to join into the activities but always respecting those who prefer a more tranquil experience, this is why we truly lament hearing that you found them intrusive to your holiday experience. Lastly yet importantly all opening hours and services provided in the hotel according to the time of travel are duly indicated on our website, therefore we understand that unfortunately you were not properly informed about the hotel upon reservation and we encourage you for future travel plans to contact our call centre from where our agents will be able to offer a personalized booking guidance to make sure guests book the hotel and services that best meet their holiday needs and wishes. We hope that you had a pleasant journey back home and to have the opportunity to serve you again in any Barcelo hotel in the most beautiful destinations worldwide. Sincere Regards, Quality Manager

    DEĞERLENDIRME

    Round Indicators

    • eylül 7 2017
    • İstanbul, Türkiye
    • Aile

    Ayse Y

    “Vasat”


    Resimlerden yola çıkarak çok daha iyi bir tesis bekliyorduk. Oda temizliği son derece özensizdi. Ödenen fiyata oranla kalitesi yetersiz. Lokasyonunun artısı yok. Kesinlikle beklentilerimizi karşılamadı.


    Director de Relaciones Públicas Hotel B - Occidental Menorca, bu yorumu yanıtladı
    Dear Guest: We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Menorca hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards Guest Experience Manager

    Barceló Pueblo Menorca Hotel Children´s Facilities

    Perfect for families and for those wishing to enjoy the genuine natural surroundings of Menorca

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