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Interior del hotel Occidental Granada
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Harita ve konum

Calle Alhamar 46   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Havalimanı

2,6 km Albaicín

1,4 km Elhamra Sarayı

1 km Granada Kongre ve Sergi Sarayı

Müşterilerin Düşünceleri

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Occidental Granada

4.0/5 Round Indicators
| 1142 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

42% Complete

487

Çok iyi

34% Complete

392

Normal

17% Complete

197

Kötü

3% Complete

45

Çok kötü

2% Complete

24

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    hrajpa632167 07/23/2019 Aile

    “Comfortable and well located”

    Great family room. Very comfortable beds and good size. Good location with only 15min walk max to the centre although the road the hotel is on is quiet and away from the noise. Friendly staff and good value.
    Round Indicators
    sailorjohnf Ireland. 07/08/2019 Yalnız seyahat

    “Very enjoyable stay”

    Very spacious, well maintained rooms. Close to amenities. This hotel is reasonable central located and walking distance from all sights. The WiFi consistency and service could be better. Signal was intermittent and eventually switched off WiFi in favour of Roaming Data.

    Gerente Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
     Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your expectations. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our technical department for revision and improvement. We also thank for your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The management Occidental Granada

    Round Indicators
    djordjem231 07/03/2019 Aile

    “Dodgy A/C and hammering ”

    Hotel is nice, rooms comfortable and location is OK. However, 2 things let it down - every morning hammering starts at 8.30am and the staff pleads ignorance. When we went to the reception to complain, the hotel refused to admit that it is conducting room renovation. It miraculously stopped for half an hour after our complaint but continued throughout the day and started again next morning. The A/C thermostat was constantly breaking down, clicking uncontrollably and randomly choosing when its on. This is bad when its 35c!

    Gerente Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
     Dear Guest, Firstly we thank you for making our Occidental Granada your choice hotel for a second visit to our city, although we regret that we fell a little short of your expectations this time around. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. The management Occidental Granada

    Round Indicators
    teddyrised Aarhus, Danimarka. 06/25/2019 Çift

    “Slightly dated interior, but comfortable beds and peaceful location”

    The hotel is located slightly further away from the city center, but it is easily reachable by foot! It is also close to a canal (Genil), that you can take a morning walk along: or a nice peaceful detour to hike up to Alhambra without going past the busy touristic city center. There are some grocery stores, restaurants, and cafe very close to the hotel, and their prices are reasonable because they're mostly catered to the locals. With regards to the room, I have to say that the beds are extremely comfortable, with a lot of pillows to choose from: not a very common thing in most hotels. The bathroom is also large and very reasonably sized. The only drawbacks are that we didn't get the king bed that we requested for, even though we arrived before check-in time. The safe is very small and therefore cannot fit slightly larger items like an iPad: an issue that we did not have with other hotels. The room looks a little dated, and there is no kettle in the room to make tea/coffee.

    Gerente Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also regret your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our reception team who will assist for you to fully enjoy the comfort of your assigned room. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management Occidental Granada

    Round Indicators
    Explore19790869721 Tampa, Florida. 06/14/2019 Aile

    “Air conditioning did not work”

    Hotel was convenient to restaurants, shopping and Alhambra. Air conditioning did not work and called front desk manager but did not resolve. Jamar Restaurant was great and convenient. We went on tour of La Alhambra which was amazing. Only short taxi ride away from hotel.

    Director General Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
     Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Granada hotel. On the one hand we are pleased to know that the location of the hotel was to your liking, we are in the center of Granada, near the historic zone and our gastro bar met your expectations. On the other hand we regret that his incident with the air conditioning was not resolved satisfactorily and for this reason his score has been so low to not meet your expectations. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. The management Occidental Granada

    DEĞERLENDIRME

    Round Indicators

    • temmuz 23 2019
    • Aile

    hrajpa632167

    “Comfortable and well located”


    Great family room. Very comfortable beds and good size. Good location with only 15min walk max to the centre although the road the hotel is on is quiet and away from the noise. Friendly staff and good value.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 8 2019
    • Ireland
    • Yalnız seyahat

    sailorjohnf

    “Very enjoyable stay”


    Very spacious, well maintained rooms. Close to amenities. This hotel is reasonable central located and walking distance from all sights. The WiFi consistency and service could be better. Signal was intermittent and eventually switched off WiFi in favour of Roaming Data.


    Gerente Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
    Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your expectations. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our technical department for revision and improvement. We also thank for your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The management Occidental Granada

    DEĞERLENDIRME

    Round Indicators

    • temmuz 3 2019
    • Aile

    djordjem231

    “Dodgy A/C and hammering ”


    Hotel is nice, rooms comfortable and location is OK. However, 2 things let it down - every morning hammering starts at 8.30am and the staff pleads ignorance. When we went to the reception to complain, the hotel refused to admit that it is conducting room renovation. It miraculously stopped for half an hour after our complaint but continued throughout the day and started again next morning. The A/C thermostat was constantly breaking down, clicking uncontrollably and randomly choosing when its on. This is bad when its 35c!


    Gerente Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
    Dear Guest, Firstly we thank you for making our Occidental Granada your choice hotel for a second visit to our city, although we regret that we fell a little short of your expectations this time around. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. The management Occidental Granada

    DEĞERLENDIRME

    Round Indicators

    • haziran 25 2019
    • Aarhus, Danimarka
    • Çift

    teddyrised

    “Slightly dated interior, but comfortable beds and peaceful location”


    The hotel is located slightly further away from the city center, but it is easily reachable by foot! It is also close to a canal (Genil), that you can take a morning walk along: or a nice peaceful detour to hike up to Alhambra without going past the busy touristic city center. There are some grocery stores, restaurants, and cafe very close to the hotel, and their prices are reasonable because they're mostly catered to the locals. With regards to the room, I have to say that the beds are extremely comfortable, with a lot of pillows to choose from: not a very common thing in most hotels. The bathroom is also large and very reasonably sized. The only drawbacks are that we didn't get the king bed that we requested for, even though we arrived before check-in time. The safe is very small and therefore cannot fit slightly larger items like an iPad: an issue that we did not have with other hotels. The room looks a little dated, and there is no kettle in the room to make tea/coffee.


    Gerente Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also regret your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our reception team who will assist for you to fully enjoy the comfort of your assigned room. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management Occidental Granada

    DEĞERLENDIRME

    Round Indicators

    • haziran 14 2019
    • Tampa, Florida
    • Aile

    Explore19790869721

    “Air conditioning did not work”


    Hotel was convenient to restaurants, shopping and Alhambra. Air conditioning did not work and called front desk manager but did not resolve. Jamar Restaurant was great and convenient. We went on tour of La Alhambra which was amazing. Only short taxi ride away from hotel.


    Director General Occidentalg1 - Occidental Granada, bu yorumu yanıtladı
    Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Granada hotel. On the one hand we are pleased to know that the location of the hotel was to your liking, we are in the center of Granada, near the historic zone and our gastro bar met your expectations. On the other hand we regret that his incident with the air conditioning was not resolved satisfactorily and for this reason his score has been so low to not meet your expectations. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. The management Occidental Granada

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