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Barceló Santa Cruz Contemporáneo Hotel Events
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Harita ve konum

Rambla de Santa Cruz 116   38001 Santa Cruz de Tenerife , Islas Canarias   España  


Places of Interest

15,3 km Tenerife Norte Havalimanı

7 km Las Teresitas Plajı

8,6 km Santa Cruz de Tenerife Limanı

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Santa Cruz Contemporáneo

4.0/5 Round Indicators
| 1598 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

33% Complete

541

Çok iyi

36% Complete

586

Normal

18% Complete

290

Kötü

7% Complete

123

Çok kötü

3% Complete

59

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    martindalefamily Santa Cruz de Tenerife, İspanya. 09/28/2019 Çift

    “Excellent city hotel”

    Great location with walking distance to shopping, cafes, bars and restaurants. Very relaxing atmosphere within the hotel and the bar. Good service from all staff. We were made to feel very welcome as usual.

    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
     Dear Martin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Santa Cruz. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    William S 09/18/2019 Arkadaş kaçamakları

    “Tenerife North holiday”

    Santa de.la cruz is a lovely city in northern Tenerife.The South has more to see and you will need to commute up to 1.5 hours th see everything.As a large group of 7 we were able to share taxi everywhere.

    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
     Dear Mr. William Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Santa Cruz. We also would like to thank you the beautiful words about our island. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    jwrightmum Acantilado de los Gigantes, İspanya. 07/04/2019 Çift

    “Disappointed”

    We booked a well deserved break at the hotel on 2nd July for 2 nights, having checked trip advisor beforehand, it mentioned the pool doesn’t open until July, hence we waited until the 2nd July to book, when we got there the pool was not opened to be told it could be anytime in July, very very disappointed then the electricity broke down on our floor during the night and still was not repaired before we left the next day, so we could not shower and wash hair as we could not use the hairdryer, no charge left on my phone as we needed the torch light from my phone during the night to read. The shower in room 410 has a single glass panel so every time you shower the tiled floor was excessively wet and the door into the bathroom and woodwork was warped as this is obviously a regular occurrence. Won’t be rushing back any time soon to a Barcelo Hotel.

    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
     Dear customer, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We really sorry your disappointment when finding our pool closed, but as we already warned on all the websites which our hotel is announced, because of technical reasons of updating and maintenance the pool will remain closed until August. We deeply feel that the experience in our hotel has been worse by this inconvenience. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    LightPacker723694 06/14/2019 Aile

    “2 Night stay”

    Good clean hotel. Great service . Shame the pool is only open in July and August . Apparently they are the 'only' summer months. I visit Santa Cruz every 4/5 weeks So will only stay here in those months in future.

    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
     Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    Mlindzy Chicago, Illinois. 05/06/2019 İş

    “An excellent hotel in downtown Santa Cruz”

    I stayed here 2 nights with a team of work colleagues last month and we enjoyed everything about our stay. The location is central, with a parking garage about 2 blocks away, and walking distance to many restaurants and shops. The staff was very nice, our rooms were clean and spacious, as were the common areas. The price for the quality is excellent, and even though we didn't dine for breakfast the coffee counter offered very good morning coffees and pastries.

    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
     Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    DEĞERLENDIRME

    Round Indicators

    • eylül 28 2019
    • Santa Cruz de Tenerife, İspanya
    • Çift

    martindalefamily

    “Excellent city hotel”


    Great location with walking distance to shopping, cafes, bars and restaurants. Very relaxing atmosphere within the hotel and the bar. Good service from all staff. We were made to feel very welcome as usual.


    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
    Dear Martin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Santa Cruz. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    DEĞERLENDIRME

    Round Indicators

    • eylül 18 2019
    • Arkadaş kaçamakları

    William S

    “Tenerife North holiday”


    Santa de.la cruz is a lovely city in northern Tenerife.The South has more to see and you will need to commute up to 1.5 hours th see everything.As a large group of 7 we were able to share taxi everywhere.


    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
    Dear Mr. William Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Santa Cruz. We also would like to thank you the beautiful words about our island. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    DEĞERLENDIRME

    Round Indicators

    • temmuz 4 2019
    • Acantilado de los Gigantes, İspanya
    • Çift

    jwrightmum

    “Disappointed”


    We booked a well deserved break at the hotel on 2nd July for 2 nights, having checked trip advisor beforehand, it mentioned the pool doesn’t open until July, hence we waited until the 2nd July to book, when we got there the pool was not opened to be told it could be anytime in July, very very disappointed then the electricity broke down on our floor during the night and still was not repaired before we left the next day, so we could not shower and wash hair as we could not use the hairdryer, no charge left on my phone as we needed the torch light from my phone during the night to read. The shower in room 410 has a single glass panel so every time you shower the tiled floor was excessively wet and the door into the bathroom and woodwork was warped as this is obviously a regular occurrence. Won’t be rushing back any time soon to a Barcelo Hotel.


    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
    Dear customer, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We really sorry your disappointment when finding our pool closed, but as we already warned on all the websites which our hotel is announced, because of technical reasons of updating and maintenance the pool will remain closed until August. We deeply feel that the experience in our hotel has been worse by this inconvenience. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    DEĞERLENDIRME

    Round Indicators

    • haziran 14 2019
    • Aile

    LightPacker723694

    “2 Night stay”


    Good clean hotel. Great service . Shame the pool is only open in July and August . Apparently they are the 'only' summer months. I visit Santa Cruz every 4/5 weeks So will only stay here in those months in future.


    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
    Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    DEĞERLENDIRME

    Round Indicators

    • mayıs 6 2019
    • Chicago, Illinois
    • İş

    Mlindzy

    “An excellent hotel in downtown Santa Cruz”


    I stayed here 2 nights with a team of work colleagues last month and we enjoyed everything about our stay. The location is central, with a parking garage about 2 blocks away, and walking distance to many restaurants and shops. The staff was very nice, our rooms were clean and spacious, as were the common areas. The price for the quality is excellent, and even though we didn't dine for breakfast the coffee counter offered very good morning coffees and pastries.


    Manager Escape717331 - Occidental Santa Cruz Contemporaneo, bu yorumu yanıtladı
    Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

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