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Facilities at the Occidental Aurelia hotel
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Harita ve konum

Via di Torre Rossa, 80   00165 Roma ,   Italia  


Places of Interest

24,4 km Leonardo Da Vinci Uluslararası Havalimanı

6,6 km Kolezyum

3,5 km San Pedro Katedrali

7,5 km Roma Termini

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Aurelia

4.0/5 Round Indicators
| 1603 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

41% Complete

667

Çok iyi

39% Complete

641

Normal

12% Complete

201

Kötü

3% Complete

59

Çok kötü

2% Complete

35

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    emilyga123 07/14/2019 Çift

    “Unclean and unfriendly”

    We read the reviews on this place before making our choice and deemed it a great hotel. However, upon arrival the staff were unfriendly and not helpful. When getting to the room, we found the carpet had multiple stains and was lifting in areas. The light fixtures were falling off the walls and the hair dryer would cut out. On the first night, an alarm was going off at 1:45 in the morning, believing it to be the fire alarm we went to the lobby where we were told to go back to our rooms with no apology or explanation given. Poor hospitality for a 4 star.

    Direttore generale BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in order to provide you a perfect experience. Kind regards

    Round Indicators
    terryfearn01 Ramsgate, İngiltere. 07/13/2019 Aile

    “Nothing too much trouble”

    The hotel is just fifteen minutes' walk to the Metro and a few stops from central Rome...and so nice to get out of the dust and noise after a day sightseeing and relax in the garden with a cold drink or three. We found the reception staff friendly and more helpful than any we've met before...very positive and professional. The barman is a huge asset to the hotel; friendly and polite. On discovering that it was my daughter's birthday, he brought her a cake and a card and completely made her day. You can't buy that sort of service; it comes from people who genuinely want to make your stay as perfect as possible.
    Round Indicators
    luckyeight Padstow, İngiltere. 07/12/2019 Aile

    “The most amazing people”

    Stayed here while visiting Rome for my 30th birthday, and the staff really could not have done more for us. Melania on reception is extremely knowledgable about the local area and was really helpful, taking time to point out areas of interest, providing maps and giving us her top tips about transport! There is a bus stop right outside the hotel but we really found we didn’t need it as even in stifling 34 degree heat the metro is a short 10 minute walk away, and surprisingly easy to navigate. We found the hotel to be ideally located as it was nice to be in a bit of a quieter neighbourhood but with everything still so reachable by metro. There is also an excellent little restaurant 5 minutes walk away and a very big coop supermarket close to the metro if you want to stock up on some essentials (including very reasonably priced alcohol!) The gentleman at the bar was so lovely and friendly, and provided absolutely brilliant customer service. After hearing it was my birthday he went to the exceptional effort of bringing up a birthday cake and a card on behalf of the hotel. It was such a lovely gesture that really meant a lot, and made our stay that much more magical. The hotel itself is lovely, very clean, cool and modern looking, with a lovely courtyard and garden to enjoy too. It was definitely the people however that made this such a brilliant experience. Every staff member we interacted with was friendly, helpful and spoke very good English, which was a real plus as my Italian is definitely lacking! I would just like to say thank you so much to all of them.

    Direttore generale BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Aurelia hotel. We are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards

    Round Indicators
    ricbird Leeds, İngiltere. 07/04/2019 Çift

    “4 nights in Rome”

    Very pleasant Hotel a 10 minutes bus ride from centre of Rome. Very friendly greeting and helpful advice offered. Room was acceptable and adequate but carpet needed a clean. Comfy bed and nice bathroom. Breakfast was excellent with plenty of choice. We had a good nights sleep here.

    Direttore BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
     Dear guest, We thank you for sharing this great review about your recent stay in Occidental Aurelia hotel. Furthermore, we have taken note of your observations related to the carpet and we lament your dissatisfaction. However, we would to inform you that we clean everyday the carpet but they sometimes have some iron burns that cannot be removed. On the other hand, we are happy to see that you could enjoy our services. The entire team works in order to satisfy guest's needs. Their friendliness and helpfulness are the main strengths of our hotel. Finally, thank you again for your opinion and we look forward to welcoming you soon. Best Regards, Management Department

    Round Indicators
    Global48271979521 Baku, Azerbaycan. 03/28/2019 Aile

    “Müthiş bir tatil”

    Temiz,geniş ve konforlu odalar,güleryüzlü ve ilgili personel,ücretsiz otopark,vatikana yürüme mesafesine lokasyon. Otelde herşey istediğimiz gibiydi,gelecek Roma seyahatimizde ilk tercihimiz yine bu otel olacak. İlgililere herşey için teşekkür ederiz.

    Direttore generale BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
     Dear guest, First of all, thank you for spending time on writing about your recent stay in Occidental Aurelia. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Furthermore, we are grateful for your highlight on the friendliness of our staff. They do their best in order to satisfy guest’s needs. Once again, thank you for this wonderful review and we look forward to your next visit. Best Regards, General Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2019
    • Çift

    emilyga123

    “Unclean and unfriendly”


    We read the reviews on this place before making our choice and deemed it a great hotel. However, upon arrival the staff were unfriendly and not helpful. When getting to the room, we found the carpet had multiple stains and was lifting in areas. The light fixtures were falling off the walls and the hair dryer would cut out. On the first night, an alarm was going off at 1:45 in the morning, believing it to be the fire alarm we went to the lobby where we were told to go back to our rooms with no apology or explanation given. Poor hospitality for a 4 star.


    Direttore generale BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in order to provide you a perfect experience. Kind regards

    DEĞERLENDIRME

    Round Indicators

    • temmuz 13 2019
    • Ramsgate, İngiltere
    • Aile

    terryfearn01

    “Nothing too much trouble”


    The hotel is just fifteen minutes' walk to the Metro and a few stops from central Rome...and so nice to get out of the dust and noise after a day sightseeing and relax in the garden with a cold drink or three. We found the reception staff friendly and more helpful than any we've met before...very positive and professional. The barman is a huge asset to the hotel; friendly and polite. On discovering that it was my daughter's birthday, he brought her a cake and a card and completely made her day. You can't buy that sort of service; it comes from people who genuinely want to make your stay as perfect as possible.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 12 2019
    • Padstow, İngiltere
    • Aile

    luckyeight

    “The most amazing people”


    Stayed here while visiting Rome for my 30th birthday, and the staff really could not have done more for us. Melania on reception is extremely knowledgable about the local area and was really helpful, taking time to point out areas of interest, providing maps and giving us her top tips about transport! There is a bus stop right outside the hotel but we really found we didn’t need it as even in stifling 34 degree heat the metro is a short 10 minute walk away, and surprisingly easy to navigate. We found the hotel to be ideally located as it was nice to be in a bit of a quieter neighbourhood but with everything still so reachable by metro. There is also an excellent little restaurant 5 minutes walk away and a very big coop supermarket close to the metro if you want to stock up on some essentials (including very reasonably priced alcohol!) The gentleman at the bar was so lovely and friendly, and provided absolutely brilliant customer service. After hearing it was my birthday he went to the exceptional effort of bringing up a birthday cake and a card on behalf of the hotel. It was such a lovely gesture that really meant a lot, and made our stay that much more magical. The hotel itself is lovely, very clean, cool and modern looking, with a lovely courtyard and garden to enjoy too. It was definitely the people however that made this such a brilliant experience. Every staff member we interacted with was friendly, helpful and spoke very good English, which was a real plus as my Italian is definitely lacking! I would just like to say thank you so much to all of them.


    Direttore generale BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Aurelia hotel. We are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards

    DEĞERLENDIRME

    Round Indicators

    • temmuz 4 2019
    • Leeds, İngiltere
    • Çift

    ricbird

    “4 nights in Rome”


    Very pleasant Hotel a 10 minutes bus ride from centre of Rome. Very friendly greeting and helpful advice offered. Room was acceptable and adequate but carpet needed a clean. Comfy bed and nice bathroom. Breakfast was excellent with plenty of choice. We had a good nights sleep here.


    Direttore BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
    Dear guest, We thank you for sharing this great review about your recent stay in Occidental Aurelia hotel. Furthermore, we have taken note of your observations related to the carpet and we lament your dissatisfaction. However, we would to inform you that we clean everyday the carpet but they sometimes have some iron burns that cannot be removed. On the other hand, we are happy to see that you could enjoy our services. The entire team works in order to satisfy guest's needs. Their friendliness and helpfulness are the main strengths of our hotel. Finally, thank you again for your opinion and we look forward to welcoming you soon. Best Regards, Management Department

    DEĞERLENDIRME

    Round Indicators

    • mart 28 2019
    • Baku, Azerbaycan
    • Aile

    Global48271979521

    “Müthiş bir tatil”


    Temiz,geniş ve konforlu odalar,güleryüzlü ve ilgili personel,ücretsiz otopark,vatikana yürüme mesafesine lokasyon. Otelde herşey istediğimiz gibiydi,gelecek Roma seyahatimizde ilk tercihimiz yine bu otel olacak. İlgililere herşey için teşekkür ederiz.


    Direttore generale BarceloManagement - Occidental Aurelia, bu yorumu yanıtladı
    Dear guest, First of all, thank you for spending time on writing about your recent stay in Occidental Aurelia. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Furthermore, we are grateful for your highlight on the friendliness of our staff. They do their best in order to satisfy guest’s needs. Once again, thank you for this wonderful review and we look forward to your next visit. Best Regards, General Manager

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