Occidental Grand Papagayo Resort Hotel Beach
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós Uluslararası Havalimanı

31 km Papagayo Körfezi

9 km Coco Plajı

3 km Hermosa Plajı

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3697 Görüşler

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    Round Indicators
    jmacka664306 Seminole, Florida. 06/15/2018 Çift

    “The place to spend your vacation time!”

    A+ Our overall eight night stay at this resort was far more than what we expected! My wife and I had a very enjoyable stay and hopefully we will someday return to your resort in the very near future! Please relay our appreciation to the staff who serviced our room #2302...thanks!

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Guest Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo Hotel on TripAdvisor, we are delighted to read that you had a memorable time among us. Also we like to thank you for your kind words about the service you received from our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, be sure that we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    Diana L 06/14/2018 Çift

    “Not very good ”

    We stayed two nights on Occidental Papagayo and I have to say, we're not impressed. Some of the staff are not friendly and you just feel like you're not welcome. When we arrived no one help with the baggage and guess who took it to the room ? There are no elavators and a lot of stairs. There is no free Wi-fi ,so we paid 20$ for 2 days of access..but guess what? It doesn't work most of the time and when it does it's like the 90's internet. When we arrived to the room (wich we had to find by ourselves) the safe was already closed and with no instructions. The buffet is all the same, every day. You can only book activities or restaurants on the same day and they're always full. When we finally manage to book something (the snorkling lesson) it went wrong and the reservation was never made. We did reservation on the oriental restaurant just to find a poor sushi and a poor service, it took too long to ask us what we wanted. If you smoke be ready to sneak to the back door of the bar on the main reception because that's the only place where you can pick up a cigarret. The animation is very poor and you end up going to sleep at 10pm. Overall this resort let us down. The staff (not all ) makes you feel unwelcome unless you show them a dollar bill. The food it's nothing special and the service is less than average.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Diana Thank you for sharing a review of Barceló Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights every day, our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We do empathize with you regarding our smoking areas, however we would like to inform you that we must adhere to Costa Rican law which entitles guests to smoke anywhere outside on our hotels. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    ducky652 Toronto, Kanada. 06/13/2018 Arkadaş kaçamakları

    “Great Place to Stay”

    Had a very good time at this all inclusive hotel. The grounds are clean and luxurious, the staff are all terrific. Really nice pool and a great beach at the bottom of the hotel. If you are looking for excursions speak to Noberto on the beach who took us on a private tour to Rincon National Park, he is very knowledgeable and friendly you can't go wrong.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Guest We are glad to read that you had a wonderful vacation during your stay here in Occidental Papagayo Hotel. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    kvillescas2018 06/11/2018 Çift

    “Amazing Stay”

    Before going on this trip, I was a little hesitant due to some poor reviews I read online. Boy was I pleasantly surprised when I got to this wonderful resort! I have no idea why anyone had anything bad to say about it! First impressions when we arrived was the beautiful view overlooking the resort when you first walk into reception. Next was the friendly staff. Enzo checked us in and gave us all the information we needed to know about the resort. He also helped us a few days later with a room change (due to noisy neighbors) and was so great about it. Karen also helped us on our second day their to book more excursions and was knowledgeable and patient with us when we weren’t sure what we wanted to do. Food was great the entire time, the Italian restaurant was our favorite and Richard was a wonderful server who was so friendly and attentive. Juan Carlos was the drink waiter at the large pool, so friendly and always made sure we had what we needed. The resort is quite spread out, but if you don’t want to walk back and forth to your room, there are guys driving around little carts to pick you up and take you anywhere you want at any time. They were all super friendly, especially Jose who never hesitated to ask if we needed a ride anywhere. The spa was also great, we had some of the best massages we have ever had. The location of the resort is great, right on the beach, and there was always something to do. Highly recommend this resort.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Guest Thank you very much for sharing this great review of your recent stay at Barceló Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest's overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Thank you for referencing so many of our team members by name, we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you for making our Barceló Occidental Papagayo your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standard and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    Phyllis B Huntington Beach, Kaliforniya. 06/11/2018 Arkadaş kaçamakları

    “Great Hotel, Great Staff”

    The Occidental in Papagayo is a great place for an adult getaway. The grounds are beautiful! There are 2 pools and a beautiful beach. The specialty restaurants are wonderful. The buffet is good with a variety of dishes to pick from. At dinner, the Buffett menu changes each night. I thought that was a nice way to mix it up, not the same food every night. My favorite part of the Occidental was the staff. They we friend, helpful, and they spoke English. The staff went out of their way to make sure we were having a fabulous vacation.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Phyllis B Thank you for taking the time to share your recent vacation experience at Occidental Papagayo Hotel. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your review, highlighting important features of the resort and providing our future guests with your experience that will enhance their vacation at the Hotel. We are glad that out staff contributed so much to your stay. I`ll pass along your kind words to all our staff. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind Regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 15 2018
    • Seminole, Florida
    • Çift

    jmacka664306

    “The place to spend your vacation time!”


    A+ Our overall eight night stay at this resort was far more than what we expected! My wife and I had a very enjoyable stay and hopefully we will someday return to your resort in the very near future! Please relay our appreciation to the staff who serviced our room #2302...thanks!


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Guest Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo Hotel on TripAdvisor, we are delighted to read that you had a memorable time among us. Also we like to thank you for your kind words about the service you received from our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, be sure that we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 14 2018
    • Çift

    Diana L

    “Not very good ”


    We stayed two nights on Occidental Papagayo and I have to say, we're not impressed. Some of the staff are not friendly and you just feel like you're not welcome. When we arrived no one help with the baggage and guess who took it to the room ? There are no elavators and a lot of stairs. There is no free Wi-fi ,so we paid 20$ for 2 days of access..but guess what? It doesn't work most of the time and when it does it's like the 90's internet. When we arrived to the room (wich we had to find by ourselves) the safe was already closed and with no instructions. The buffet is all the same, every day. You can only book activities or restaurants on the same day and they're always full. When we finally manage to book something (the snorkling lesson) it went wrong and the reservation was never made. We did reservation on the oriental restaurant just to find a poor sushi and a poor service, it took too long to ask us what we wanted. If you smoke be ready to sneak to the back door of the bar on the main reception because that's the only place where you can pick up a cigarret. The animation is very poor and you end up going to sleep at 10pm. Overall this resort let us down. The staff (not all ) makes you feel unwelcome unless you show them a dollar bill. The food it's nothing special and the service is less than average.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Diana Thank you for sharing a review of Barceló Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights every day, our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We do empathize with you regarding our smoking areas, however we would like to inform you that we must adhere to Costa Rican law which entitles guests to smoke anywhere outside on our hotels. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 13 2018
    • Toronto, Kanada
    • Arkadaş kaçamakları

    ducky652

    “Great Place to Stay”


    Had a very good time at this all inclusive hotel. The grounds are clean and luxurious, the staff are all terrific. Really nice pool and a great beach at the bottom of the hotel. If you are looking for excursions speak to Noberto on the beach who took us on a private tour to Rincon National Park, he is very knowledgeable and friendly you can't go wrong.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Guest We are glad to read that you had a wonderful vacation during your stay here in Occidental Papagayo Hotel. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 11 2018
    • Çift

    kvillescas2018

    “Amazing Stay”


    Before going on this trip, I was a little hesitant due to some poor reviews I read online. Boy was I pleasantly surprised when I got to this wonderful resort! I have no idea why anyone had anything bad to say about it! First impressions when we arrived was the beautiful view overlooking the resort when you first walk into reception. Next was the friendly staff. Enzo checked us in and gave us all the information we needed to know about the resort. He also helped us a few days later with a room change (due to noisy neighbors) and was so great about it. Karen also helped us on our second day their to book more excursions and was knowledgeable and patient with us when we weren’t sure what we wanted to do. Food was great the entire time, the Italian restaurant was our favorite and Richard was a wonderful server who was so friendly and attentive. Juan Carlos was the drink waiter at the large pool, so friendly and always made sure we had what we needed. The resort is quite spread out, but if you don’t want to walk back and forth to your room, there are guys driving around little carts to pick you up and take you anywhere you want at any time. They were all super friendly, especially Jose who never hesitated to ask if we needed a ride anywhere. The spa was also great, we had some of the best massages we have ever had. The location of the resort is great, right on the beach, and there was always something to do. Highly recommend this resort.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Guest Thank you very much for sharing this great review of your recent stay at Barceló Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest's overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Thank you for referencing so many of our team members by name, we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you for making our Barceló Occidental Papagayo your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standard and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 11 2018
    • Huntington Beach, Kaliforniya
    • Arkadaş kaçamakları

    Phyllis B

    “Great Hotel, Great Staff”


    The Occidental in Papagayo is a great place for an adult getaway. The grounds are beautiful! There are 2 pools and a beautiful beach. The specialty restaurants are wonderful. The buffet is good with a variety of dishes to pick from. At dinner, the Buffett menu changes each night. I thought that was a nice way to mix it up, not the same food every night. My favorite part of the Occidental was the staff. They we friend, helpful, and they spoke English. The staff went out of their way to make sure we were having a fabulous vacation.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Phyllis B Thank you for taking the time to share your recent vacation experience at Occidental Papagayo Hotel. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your review, highlighting important features of the resort and providing our future guests with your experience that will enhance their vacation at the Hotel. We are glad that out staff contributed so much to your stay. I`ll pass along your kind words to all our staff. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind Regards Jean Marie Prudencio General Manager

    Occidental Grand Papagayo Resort Hotel Restaurant

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