Swimming pool at the Occidental Tamarindo hotel
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Occidental Tamarindo

Playa Langosta   50309 Guanacaste, Tamarindo ,   Costa rica  


Places of Interest

69,3 km Daniel Oduber Quirós Uluslararası Havalimanı

650 m Langosta Plajı

16 km Hacienda Pinilla Golf Club

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Tamarindo

4.0/5 Round Indicators
| 2826 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

44% Complete

1270

Çok iyi

30% Complete

856

Normal

14% Complete

421

Kötü

5% Complete

144

Çok kötü

4% Complete

135

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    13bigD New York City, New York. 06/11/2018 Aile

    “It was fine.”

    We enjoyed the trip, but it didn’t feel like what we expect from an “all-inclusive”. Staff were wonderful and helpful and courteous. Bathroom was never properly cleaned. Buffet food was subpar; restaurant food was excellent.

    General Manager Martin_Guerrero - Occidental Tamarindo, bu yorumu yanıtladı
     Dear 13bigD: In Occidental Tamarindo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Martin Guerrero General Manager Occidental Manager

    Round Indicators
    robynamorebvp Weaverville, Kaliforniya. 06/11/2018 Aile

    “All Inclusive-Not!!”

    The hotel was nice but we were told that there were 3 restaurants and there was not. there is a buffet that was horrible and the same every day. A snack bar that I would not even attempt to eat at and the 3rd restaraunt that is only open friday and saturday and the food was awful. The bar was only open from 6 to midnight and no alcohol in the room. And you could only use the internet in the lobby. I would not recommend this place to anyone!!!

    General Manager Martin_Guerrero - Occidental Tamarindo, bu yorumu yanıtladı
     Dear Roby, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Tamarindo Hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Martin Guerrero General Manager Occidental Manager

    Round Indicators
    Rachel H 06/11/2018 Çift

    “Just Okay”

    My husband and I stayed here for our honeymoon and were not impressed. It wasn't bad, but it wasn't great either. We would not stay again. The resort grounds were very pretty and the staff did a great job of keeping it clean. The staff was also always friendly. However, I have been to other all-inclusives which were much better. Occidental only included one buffet restaurant in the all-inclusive package which was just ok; quality of what you would expect from a buffet. They were 40 minutes late checking us into our room after we were already exhausted from a full day of travel. The Wi-Fi did not work in our room and it barely worked in the lobby. We had to request coffee pods for the in-room coffee machine each and every day, they never supplied them. They also advertise a mini-bar in-room; however, it is simply coke, water, and fruit juice; no alcohol. They do not provide washcloths and after cleaning our room one day, the housekeeper took all our towels and never provided new ones - we had to ask the front desk twice to get them. Finally, the bars ran out of tequila on Monday and did not get it back until Thursday. We ended up spending a lot of time in downtown Tamarindo which was a 20-30 minute walk or $5 shuttle ride from the resort.

    General Manager Martin_Guerrero - Occidental Tamarindo, bu yorumu yanıtladı
     Dear Rachel, Thank you for sharing a review of Occidental Tamarindo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Martin Guerrero General Manager Occidental Manager

    Round Indicators
    Rusrice New Braunfels, Teksas. 06/10/2018 Aile

    “Great location”

    Our family of five (3 young adult children) enjoyed this all inclusive resort. It is on the beach but has a great pool too. The food was good and accommodations were very comfortable. Any issues that arose were always handled quickly and efficiently. The staff impressed us the most with their friendliness and willingness to help make our stay enjoyable.

    Director General Alvaro_Fontenla - Occidental Tamarindo, bu yorumu yanıtladı
     Dear Rusrice: We are so happy after reading this fantastic review, certainly it encourages us to keep working very hard to provide you with the best holidays in Costa Rica. Thank you again, it means a lot for us our clients share their incredible experience in TripAdvisor. Looking forward to welcome all of you again, Alvaro Fontenla General Manager Occidental Manager

    Round Indicators
    Marygrace A 06/08/2018 Çift

    “Not the best”

    You will have a nice time here if you do the following: 1) Be patient with the crowds of people (if you come at a busy season). We experienced long lines/wait times at check-in, dinner, and the pool bar/snack area. If you're patient, you will be ok. 2) Get to the pool early to secure a spot. 3) Avoid dinner at exactly 7pm - not enough seats. 4) See the free evening shows, or sunset on the beach! Both really nice. 5) Take a nice 20 minute walk (during daylight) into actual Tamarindo - shop, eat, spend time on the beach. 6) Bring dollars to tip the waitresses - then get pool-side drinks brought to you. Avoid the long lines! Critique: 1) They seemed under-staffed. The long line at check-in could have been resolved with more staff. The snacks at the bar were not refilled frequently enough. The pool bar staff were overworked and stressed due to long lines. 2) The room's refrigerator was empty when we arrived. 3) The food offered at the snack bar should be changed/added more frequently. At several times throughout out stay, the food warmer was near empty and the napkins were out. 4) Some of the pool chairs smelled really badly of mildew/mold. The smell was so bad that people were avoiding sections of the pool area, which meant that fewer chairs were available. 5) Wifi should be free in the lobby and paid if you want to access it in the room. Other Occidental hotels offer this. 6) The name of the hotel and its location are misleading. The hotel is not in Tamarindo - it is in Playa Langosta. This was confusing for us as we were new to the area. Playa langosta is farther away from the central Tamarindo area.

    Director General Alvaro_Fontenla - Occidental Tamarindo, bu yorumu yanıtladı
     Dear Marygrace A: Thank you very much for your nice and elaborated comment. We learn from our clients. Let me apologize for the all inconveniences, I would like to have the opportunity to welcome you again and provide you the best holidays in Costa Rica. Thank you again, best regards from Tamarindo. Alvaro Fontenla. General Manager. Occidental Tamarindo.

    DEĞERLENDIRME

    Round Indicators

    • haziran 11 2018
    • New York City, New York
    • Aile

    13bigD

    “It was fine.”


    We enjoyed the trip, but it didn’t feel like what we expect from an “all-inclusive”. Staff were wonderful and helpful and courteous. Bathroom was never properly cleaned. Buffet food was subpar; restaurant food was excellent.


    General Manager Martin_Guerrero - Occidental Tamarindo, bu yorumu yanıtladı
    Dear 13bigD: In Occidental Tamarindo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Martin Guerrero General Manager Occidental Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 11 2018
    • Weaverville, Kaliforniya
    • Aile

    robynamorebvp

    “All Inclusive-Not!!”


    The hotel was nice but we were told that there were 3 restaurants and there was not. there is a buffet that was horrible and the same every day. A snack bar that I would not even attempt to eat at and the 3rd restaraunt that is only open friday and saturday and the food was awful. The bar was only open from 6 to midnight and no alcohol in the room. And you could only use the internet in the lobby. I would not recommend this place to anyone!!!


    General Manager Martin_Guerrero - Occidental Tamarindo, bu yorumu yanıtladı
    Dear Roby, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Tamarindo Hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Martin Guerrero General Manager Occidental Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 11 2018
    • Çift

    Rachel H

    “Just Okay”


    My husband and I stayed here for our honeymoon and were not impressed. It wasn't bad, but it wasn't great either. We would not stay again. The resort grounds were very pretty and the staff did a great job of keeping it clean. The staff was also always friendly. However, I have been to other all-inclusives which were much better. Occidental only included one buffet restaurant in the all-inclusive package which was just ok; quality of what you would expect from a buffet. They were 40 minutes late checking us into our room after we were already exhausted from a full day of travel. The Wi-Fi did not work in our room and it barely worked in the lobby. We had to request coffee pods for the in-room coffee machine each and every day, they never supplied them. They also advertise a mini-bar in-room; however, it is simply coke, water, and fruit juice; no alcohol. They do not provide washcloths and after cleaning our room one day, the housekeeper took all our towels and never provided new ones - we had to ask the front desk twice to get them. Finally, the bars ran out of tequila on Monday and did not get it back until Thursday. We ended up spending a lot of time in downtown Tamarindo which was a 20-30 minute walk or $5 shuttle ride from the resort.


    General Manager Martin_Guerrero - Occidental Tamarindo, bu yorumu yanıtladı
    Dear Rachel, Thank you for sharing a review of Occidental Tamarindo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Martin Guerrero General Manager Occidental Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 10 2018
    • New Braunfels, Teksas
    • Aile

    Rusrice

    “Great location”


    Our family of five (3 young adult children) enjoyed this all inclusive resort. It is on the beach but has a great pool too. The food was good and accommodations were very comfortable. Any issues that arose were always handled quickly and efficiently. The staff impressed us the most with their friendliness and willingness to help make our stay enjoyable.


    Director General Alvaro_Fontenla - Occidental Tamarindo, bu yorumu yanıtladı
    Dear Rusrice: We are so happy after reading this fantastic review, certainly it encourages us to keep working very hard to provide you with the best holidays in Costa Rica. Thank you again, it means a lot for us our clients share their incredible experience in TripAdvisor. Looking forward to welcome all of you again, Alvaro Fontenla General Manager Occidental Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 8 2018
    • Çift

    Marygrace A

    “Not the best”


    You will have a nice time here if you do the following: 1) Be patient with the crowds of people (if you come at a busy season). We experienced long lines/wait times at check-in, dinner, and the pool bar/snack area. If you're patient, you will be ok. 2) Get to the pool early to secure a spot. 3) Avoid dinner at exactly 7pm - not enough seats. 4) See the free evening shows, or sunset on the beach! Both really nice. 5) Take a nice 20 minute walk (during daylight) into actual Tamarindo - shop, eat, spend time on the beach. 6) Bring dollars to tip the waitresses - then get pool-side drinks brought to you. Avoid the long lines! Critique: 1) They seemed under-staffed. The long line at check-in could have been resolved with more staff. The snacks at the bar were not refilled frequently enough. The pool bar staff were overworked and stressed due to long lines. 2) The room's refrigerator was empty when we arrived. 3) The food offered at the snack bar should be changed/added more frequently. At several times throughout out stay, the food warmer was near empty and the napkins were out. 4) Some of the pool chairs smelled really badly of mildew/mold. The smell was so bad that people were avoiding sections of the pool area, which meant that fewer chairs were available. 5) Wifi should be free in the lobby and paid if you want to access it in the room. Other Occidental hotels offer this. 6) The name of the hotel and its location are misleading. The hotel is not in Tamarindo - it is in Playa Langosta. This was confusing for us as we were new to the area. Playa langosta is farther away from the central Tamarindo area.


    Director General Alvaro_Fontenla - Occidental Tamarindo, bu yorumu yanıtladı
    Dear Marygrace A: Thank you very much for your nice and elaborated comment. We learn from our clients. Let me apologize for the all inconveniences, I would like to have the opportunity to welcome you again and provide you the best holidays in Costa Rica. Thank you again, best regards from Tamarindo. Alvaro Fontenla. General Manager. Occidental Tamarindo.

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