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Vistas del hotel Occidental Tamarindo
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Harita ve konum

Playa Langosta   50309 Guanacaste, Tamarindo ,   Costa rica  


Places of Interest

69,3 km Daniel Oduber Quirós Uluslararası Havalimanı

650 m Langosta Plajı

16 km Hacienda Pinilla Golf Club

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

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Occidental Tamarindo

4.0/5 Round Indicators
| 3489 Görüşler

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Mükemmel

41% Complete

1463

Çok iyi

29% Complete

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Normal

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558

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228

Çok kötü

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201

Filtreleme kriteri

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    Round Indicators
    Antonio M 07/20/2019 Aile

    “Not what was expected”

    Call center made it clear that check in was at 10am. Reception was rude and made it clear that rooms were never issued at 10am. We were issued our room key at 4pm which was terrible due to traveling with young kids. We were told to make reservations for the main restaurant because space was limited. The agent said that there were no issues making the reservation later. We went the following morning to make reservations and they said it was closed and there was no more space for the length of our stay. Very poor customer service. Never recieved welcome gift in our room which the call center stated we would receive. Needed to call daily for extra towels for our room. Speaking of towels, we never were able to use pool towels because there were never ever any available. The attendant would always say to check back in half an hour but they never came. Housekeeping ruined a new shirt because they spilled Clorox on the bed in our room and my child and I laid on the bed not knowing and our clothes was ruined. My child complained the rest of the trip from throat pain. Not our best trip to Costa Rica from this experience.
    Round Indicators
    AaronEch 07/19/2019 Çift

    “Best Bang For Your Buck”

    You would be hard pressed to find a better value for your money than this resort. You have 3 meals a day available and the food is average to above average depending on the item. The pool is great and you have immediate beach access. The best part of the beach though is you aren't covered with other tourists or people selling stuff on the beach like you are on the main strip in Tamarindo. It is either a $5 ride or a 30 minute walk into Tamarindo so you are close enough but away from the activity if you want to be. Staff were very helpful and courteous. We will definitely stay here again.
    Round Indicators
    OCsenior Signal Hill, California, USA. 07/08/2019 Aile

    “Not the best Barcelo”

    Virtually every room assigned to our group of 47 persons has minor to serious flaws including failed air conditioners, toilets, showers; poor drainage in bath tubs/showers and lavatories; cracks on walls, painting overdue in many areas and rooms.

    recepción Barcelo L - Occidental Tamarindo, bu yorumu yanıtladı
     Good morning, Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Martin Guerrero Director General Occidental Tamarindo

    Round Indicators
    NorthStar12616272938 Richmond, Maine. 07/05/2019 Aile

    “Just don't do it.”

    Not as advertised in any aspect. Pictures look great resort not so much. Food was mediocre at best. Rooms smelled. Staff at bar and snack bar seemed angry ALL the time. So sad! We also stayed in another resort and the people were absolutely lovely. My guess is this staff is not paid well and they resent the guests.

    recepción Barcelo L - Occidental Tamarindo, bu yorumu yanıtladı
     Good afternoon, Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Martin Guerrero Director General Occidental Tamarindo

    Round Indicators
    Vacation17766059283 Columbia, Missouri. 07/05/2019 Aile

    “My dive adventure.”

    We flew from St. Louis Missouri to Costa Rica. On the way down to Costa Rica or Miami flight was overbooked we end up staying in Miami that night and took another flight the next morning. The people at American Airlines was helpful. We rented a car at Alamo everything went well. The country has a 13% increase in everyone’s taxes on everything starting July 1 so some of the other companies tried to jack up our rate because we left June 26 and the tax increase date was while we were visiting, I did not go for it and did not get charged ultimately. Hotel staff was great the food was good our rooms were large I would recommend this place

    recepción Barcelo L - Occidental Tamarindo, bu yorumu yanıtladı
     Good afternoon, Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Martin Guerrero Director General Occidental Tamarindo

    DEĞERLENDIRME

    Round Indicators

    • temmuz 20 2019
    • Aile

    Antonio M

    “Not what was expected”


    Call center made it clear that check in was at 10am. Reception was rude and made it clear that rooms were never issued at 10am. We were issued our room key at 4pm which was terrible due to traveling with young kids. We were told to make reservations for the main restaurant because space was limited. The agent said that there were no issues making the reservation later. We went the following morning to make reservations and they said it was closed and there was no more space for the length of our stay. Very poor customer service. Never recieved welcome gift in our room which the call center stated we would receive. Needed to call daily for extra towels for our room. Speaking of towels, we never were able to use pool towels because there were never ever any available. The attendant would always say to check back in half an hour but they never came. Housekeeping ruined a new shirt because they spilled Clorox on the bed in our room and my child and I laid on the bed not knowing and our clothes was ruined. My child complained the rest of the trip from throat pain. Not our best trip to Costa Rica from this experience.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2019
    • Çift

    AaronEch

    “Best Bang For Your Buck”


    You would be hard pressed to find a better value for your money than this resort. You have 3 meals a day available and the food is average to above average depending on the item. The pool is great and you have immediate beach access. The best part of the beach though is you aren't covered with other tourists or people selling stuff on the beach like you are on the main strip in Tamarindo. It is either a $5 ride or a 30 minute walk into Tamarindo so you are close enough but away from the activity if you want to be. Staff were very helpful and courteous. We will definitely stay here again.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 8 2019
    • Signal Hill, California, USA
    • Aile

    OCsenior

    “Not the best Barcelo”


    Virtually every room assigned to our group of 47 persons has minor to serious flaws including failed air conditioners, toilets, showers; poor drainage in bath tubs/showers and lavatories; cracks on walls, painting overdue in many areas and rooms.


    recepción Barcelo L - Occidental Tamarindo, bu yorumu yanıtladı
    Good morning, Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Martin Guerrero Director General Occidental Tamarindo

    DEĞERLENDIRME

    Round Indicators

    • temmuz 5 2019
    • Richmond, Maine
    • Aile

    NorthStar12616272938

    “Just don't do it.”


    Not as advertised in any aspect. Pictures look great resort not so much. Food was mediocre at best. Rooms smelled. Staff at bar and snack bar seemed angry ALL the time. So sad! We also stayed in another resort and the people were absolutely lovely. My guess is this staff is not paid well and they resent the guests.


    recepción Barcelo L - Occidental Tamarindo, bu yorumu yanıtladı
    Good afternoon, Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Martin Guerrero Director General Occidental Tamarindo

    DEĞERLENDIRME

    Round Indicators

    • temmuz 5 2019
    • Columbia, Missouri
    • Aile

    Vacation17766059283

    “My dive adventure.”


    We flew from St. Louis Missouri to Costa Rica. On the way down to Costa Rica or Miami flight was overbooked we end up staying in Miami that night and took another flight the next morning. The people at American Airlines was helpful. We rented a car at Alamo everything went well. The country has a 13% increase in everyone’s taxes on everything starting July 1 so some of the other companies tried to jack up our rate because we left June 26 and the tax increase date was while we were visiting, I did not go for it and did not get charged ultimately. Hotel staff was great the food was good our rooms were large I would recommend this place


    recepción Barcelo L - Occidental Tamarindo, bu yorumu yanıtladı
    Good afternoon, Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Martin Guerrero Director General Occidental Tamarindo

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