Servicio de habitaciones del hotel Occidental Panamá City
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Occidental Panamá City

Avenida 2da Sur, entre la Avenida Central España y la Avenida 3ra Sur, Obarrio, Bella Vista   Panamá,    


Places of Interest

24 km Tocumen Uluslararası Havalimanı

15,9 km Causeway de Amador

5,4 km Tarihi Bölge

4,9 km Eski Panama

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Occidental Panamá City

4.0/5 Round Indicators
| 538 Görüşler

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Temizlik

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GEZGINLERIN PUANLAMASI

Mükemmel

52% Complete

282

Çok iyi

25% Complete

138

Normal

12% Complete

67

Kötü

4% Complete

25

Çok kötü

4% Complete

26

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    dzerrouk Ghent, Belçika. 06/20/2018 İş

    “Stayed longer than I intended.”

    Great hotel. Probably the best in its price range in Panama City. The breakfast is great, the rooms are nice and large. The personnel is helpful and knowledgeable. Don't regret staying here. Will come back.

    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
     Dear dzerrouk, Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Roberto Guardado General Manager

    Round Indicators
    PaulCourt_13 Alicante, İspanya. 06/18/2018 Aile

    “Problem stay”

    Our reservation had stated we wanted a no smoking room, we were allocate o room on the 9th floor and when we entered the room stank of tobacco, so we had to change to the 8th floor. This room was OK when we eventually saw the room number as the corridor has hardly any light, I notice this has been mentioned before onion reviews on this site and yet nothing seems to have been done, I understand the need to save electricity, but perhaps movement sensitive lighting would be more appropriate so the. Customers can see clearly. The first night we had dinner in the restaurant and asked for the bill to be charged to our room, they refused saying we had no credit. I have stayed in more luxurious hotels than this one and NEVER been refused credit before. When we came to use the bathroom the sink tap would not provide any cold water at all this makes trying to clean ones teeth using the shower water quite difficult. At 6.30 the following morning I reported this to the receptionist who say he would get it attended to immediately. When we returned from a tour at 3.30pm it had not been done so once more we had to ask reception to get it sorted. The maintenance man turned up at 4.30 and told us that he had not been informed of this problem until 3.30. It took him half and hour to solve the problem and clearly it would have been more convenient for us to had had it attended to whilst we were out. The following morning my wife went to the toilet on the ground floor and got locked in as the lock was broken and could only be opened from the outside, we have therefore decided to call this the Accidental hotel. I see in past reviews the management have acknowledged the complaints and promised to discuss them with the staff but this approach does not seem to have worked. On our last evening we had no hand towel in the bathroom and we wondered how the maid could have cleaned the room without noticing the water problem!

    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
     Dear Paul, We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Roberto Guardado General Manager

    Round Indicators
    RickyHecker Aventura, Florida, Usa. 06/17/2018 İş

    “Decent Hotel Overall, common areas not so fancy, really dark”

    Looks more like a place to have fun than an Hotel. Lobby and common areas are extremely dark, like a place to be hiding from someone, as a matter of fact that was the impression I got when a enter. I even tried the sushi restaurant at the lobby called UMAI, the place was also dark and shady, food was nothing special but there was loud latin dance music, nothing related to sushi. Breakfast was ok, staff was also ok, nothing below or beyond the regular you would expect

    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
     Dear Ricky, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Roberto Guardado General Manager

    Round Indicators
    Yari T 06/14/2018 Aile

    “Not worth it.”

    There are places to go eat ear by, but the friendliness and quality of the breakfast is not worth it. It has been the hotel I have enjoyed the least in all of my time traveling. I disliked the layout of the bathroom.

    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
     Dear Yari, Thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best regards, Roberto Guardado General Manager

    Round Indicators
    marieport12 Miami, Florida. 06/08/2018 Çift

    “Stay away”

    Pictures do not reveal the truth. Staff not so friendly. Hotel so dark can’t see barely anything in the room feels like your in a club with no lighting. Bathrooms not clean and pipes smell like sewage. Came for a funeral, not the best experience. Staff is not friendly only one person showed kindness. After seeing the room we checked out of the hotel and went to the Hyatt. We received no refund and we didn’t even stay.

    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

    DEĞERLENDIRME

    Round Indicators

    • haziran 20 2018
    • Ghent, Belçika
    • İş

    dzerrouk

    “Stayed longer than I intended.”


    Great hotel. Probably the best in its price range in Panama City. The breakfast is great, the rooms are nice and large. The personnel is helpful and knowledgeable. Don't regret staying here. Will come back.


    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
    Dear dzerrouk, Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Roberto Guardado General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 18 2018
    • Alicante, İspanya
    • Aile

    PaulCourt_13

    “Problem stay”


    Our reservation had stated we wanted a no smoking room, we were allocate o room on the 9th floor and when we entered the room stank of tobacco, so we had to change to the 8th floor. This room was OK when we eventually saw the room number as the corridor has hardly any light, I notice this has been mentioned before onion reviews on this site and yet nothing seems to have been done, I understand the need to save electricity, but perhaps movement sensitive lighting would be more appropriate so the. Customers can see clearly. The first night we had dinner in the restaurant and asked for the bill to be charged to our room, they refused saying we had no credit. I have stayed in more luxurious hotels than this one and NEVER been refused credit before. When we came to use the bathroom the sink tap would not provide any cold water at all this makes trying to clean ones teeth using the shower water quite difficult. At 6.30 the following morning I reported this to the receptionist who say he would get it attended to immediately. When we returned from a tour at 3.30pm it had not been done so once more we had to ask reception to get it sorted. The maintenance man turned up at 4.30 and told us that he had not been informed of this problem until 3.30. It took him half and hour to solve the problem and clearly it would have been more convenient for us to had had it attended to whilst we were out. The following morning my wife went to the toilet on the ground floor and got locked in as the lock was broken and could only be opened from the outside, we have therefore decided to call this the Accidental hotel. I see in past reviews the management have acknowledged the complaints and promised to discuss them with the staff but this approach does not seem to have worked. On our last evening we had no hand towel in the bathroom and we wondered how the maid could have cleaned the room without noticing the water problem!


    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
    Dear Paul, We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Roberto Guardado General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 17 2018
    • Aventura, Florida, Usa
    • İş

    RickyHecker

    “Decent Hotel Overall, common areas not so fancy, really dark”


    Looks more like a place to have fun than an Hotel. Lobby and common areas are extremely dark, like a place to be hiding from someone, as a matter of fact that was the impression I got when a enter. I even tried the sushi restaurant at the lobby called UMAI, the place was also dark and shady, food was nothing special but there was loud latin dance music, nothing related to sushi. Breakfast was ok, staff was also ok, nothing below or beyond the regular you would expect


    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
    Dear Ricky, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Roberto Guardado General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 14 2018
    • Aile

    Yari T

    “Not worth it.”


    There are places to go eat ear by, but the friendliness and quality of the breakfast is not worth it. It has been the hotel I have enjoyed the least in all of my time traveling. I disliked the layout of the bathroom.


    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
    Dear Yari, Thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best regards, Roberto Guardado General Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 8 2018
    • Miami, Florida
    • Çift

    marieport12

    “Stay away”


    Pictures do not reveal the truth. Staff not so friendly. Hotel so dark can’t see barely anything in the room feels like your in a club with no lighting. Bathrooms not clean and pipes smell like sewage. Came for a funeral, not the best experience. Staff is not friendly only one person showed kindness. After seeing the room we checked out of the hotel and went to the Hyatt. We received no refund and we didn’t even stay.


    Gerente Roberto G - Occidental Panama City, bu yorumu yanıtladı
    We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

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