Barceló Hotel Pool  Costa Cancún

Occidental Costa Cancún

Texto: 28454 Cancún Plajının hemen kıyısında yer alan otel, misafirlerine Akdeniz tipi geniş odalarla hizmet vermektedir. Boulevard Kukulcan, Km. 4,5 | 77500 Cancún, Quintana Roo
+52 998 8497100 +52 998 885 0615
Occidental Costa Cancún Texto: 28454 4 out of 5 based on 5498 ratings. 5498 user reviews.
Occidental Costa Cancún reviewed by cgutcam on . Wish we could've skipped reception all together. Ms. Araceli Pech at reception has a very poor sense of what customer service entails. Her lack of urgency and empathy towards guest is baffling. More over she becomes belligerent, disconnected of... Rating: 3
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Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo  


Places of Interest

28 km Cancún Int'l

3 km Pok-Ta-Pok Golf Sahası (by Robert Trent Jones Jr.)

1 km Linda Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Costa Cancún

4.0/5 Round Indicators
| 5500 Görüşler

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GEZGINLERIN PUANLAMASI

Mükemmel

44% Complete

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    Round Indicators
    cgutcam 09/20/2017 Aile

    “Wish we could've skipped reception all together.”

    Ms. Araceli Pech at reception has a very poor sense of what customer service entails. Her lack of urgency and empathy towards guest is baffling. More over she becomes belligerent, disconnected of guests' priorities and completely indifferent towards guests when an issue is brought up to her. It is quite frustrating to see all of the hotel's staff hard work be tainted by the management ineptitude of one person.

    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
     Dear cgutcam: We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests expectations and your comments will help our teams reaching that goal. Thank you very much, that despite the inconvenience that had has been able to notice the service of our staff, which undoubtedly provide a highly personalized service. It is a pity that you have received poor care by our reception. Is of utmost importance know more details regarding this and be able to take letters on the issue, we ask more details of what happened to the following email: costacancun.asist-dir@barcelo.com, to give proper follow-upp, and to avoid again a similar attitude by any employee to future guests. We would like to give us another opportunity to serve you in your next vacation as you deserve it. Best regards, Noemi Ramirez, Assistant Manager.

    Round Indicators
    SusanfromKeizer Keizer, Oregon. 09/20/2017 Çiftler

    “GREAT staff and pool.”

    This is a wonderful hotel for a great price. The room we stayed in wasn't "new and improved" but very comfortable. The premises are perfection. Pool is clean and clear. Staff are great and do anything and everything to make your stay memorable. Didn't mind not having wifi...too many people can't put their pads, phones etc. down anyway. Try it, you'll like it...that is, talking to a human being that you are sitting with. The food was fine. Many choices and we could always find something good to eat. Some things were questionable so we just didn't eat them. Great bars and staff. Cancun is a lot warmer then we remembered. Lots of humidity too so just expect it. LOVED our vacation!

    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
     Dear SusanfromKeizer: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    Round Indicators
    djtab314 Saint Louis, Missouri. 09/20/2017 Çiftler

    “DJ TAB REVIEW”

    My experience at this resort was very pleasant. The staff was very friendly and kind. The pool was very clean and very fun to be in. I believe that for entertainment that there should be a DJ playing music throughout the day and night that would nice.

    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
     Dear djtab314: It has been a great pleasure to stay at Occidental Costa Cancún during your recent vacation, we are very happy to know that you had a pleasant stay. We would like to thank you for sharing the details of your great experience in our hotel, through this website. We hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Best regards, Noemí Ramírez. Assistant Manager.

    Round Indicators
    Rene P Palm harbor Florida. 09/19/2017 Arkadaş kaçamakları

    “wouldn't go back”

    Upon arrival we were not allowed to check into a room until 3 o'clock even though it was very low capacity and off-season for them. No big deal however upon getting in our room only three towels for four people and minibar was not stocked. Toilet sounded like a machine gun when you flushed it and ran all night. The food was OK and the restaurants but you had to make reservations by noon in order to eat anything except for buffet. Breakfast staff was excellent and bar staff was wonderful. Pool area is nice however very small. Beach area I would say is OK but very small and right next to A busy channel. If I was going there for the beach I would've been disappointed. Activities offered at resort were at least $10-$15 more per person on average. Overall the price was fair however I would've gladly paid more for better quality. It is approximately 45 minutes from airport however 10 to 15 minutes to downtown Cancun making it very convenient to get to activities. I would not choose to go back here as I have been to Cancun several times previous and I'm aware of the different levels of quality available for the same price.

    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
     Dear Rene P: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. Our main objective and our reason for being are to get the highest satisfaction from our customers. We hope to see you again at our hotel. Cordially, Noemí Ramírez. Assistant Manager.

    Round Indicators
    mmegargee Orlando, Florida. 09/18/2017 Çiftler

    “Great place with a few quirks”

    This was our first all inclusive resort so i dont have a lot to compare it to. So let me start there. I will start with the good and then the not so good. We arrived Thursday Sept 14th. We paid for a shuttle service ahead of time to pick us up from the airport to to take us back to the airport. It worked out great and helps you bypass all the people harassing you through the airport trying to get you to do timeshares. Walked out and they were waiting for us. We got to the resort and checked in very easily. Everyone we encountered at the front desk was OVERLY NICE and Helpful. They spoke English very well which was a big help to us! When you check in you have a "concierge" which shows you a map, gives you a free gift, tells you where everything is in the resort and books your first dinner for you. Just know that they also try to send you to one of their sister resorts for a free breakfast and "Marketing" aka more timeshare stuff. But we told her NO GRACIAS and that was the end of that.. So it wasnt a big deal. Our room was ready when we arrived. It was clean and cold.. Just what you need in the mexican heat. We went to the buffet for lunch which was very good. The food was fresh and the waiting staff was very attentive. The buffet was open from i think 7am until 10pm. You can go in anytime for food. Every night they have a different theme for dinner. Nothing we had in there was bad. There are also 3 different restaurants you can make a reservation at. The first night our concierge made our reservation for us at the "seafood" restaurant. Which is actually an Asian "seafood" infused restaurant. So that is a little misleading. It was OK to me. My husband liked it. The Pool is great, its very spacious but it does get a little warm in the heat of the day. Someone is constantly cleaning it which is very reassuring especially knowing how warm the water could get. The beach area has tons of seating under the palm trees which is great. The view is beautiful. The beach area is small. But that was never an issue. I think we were there during a slower time so it wasnt overly packed in the water for us. I could see maybe for spring break that it might be an issue. They are out cleaning it every morning to get all the sea weed from the sand. The entertainment staff were excellent at their jobs! They kept everyone having a good time. There is a big calendar on the wall with the different activites and times. Sometimes they are in the pool sometimes the beach. We got lucky and were there for Mexican Independence day!! They went all out and the food, vendors and entertainment were PHENOMENAL!!! We did not eat in the Italian or Mexican restaurants because we were fine with the buffet. There is a bus stop right outside the resort which is 1USD per person to take anywhere. BE WARNED they drive CRAZY!! Like, you dont even have a chance to step in before they are pulling away, and same for getting off. But its very easy to navigate and the drivers were very helpful at figuring out our stops. I really have very little negative things to say about this resort. But i do have a few.... 1. The rooms could use a LITTLE upgrading. Some of the stuff seems old and warn. The bathroom tiles and walls seem like they have been patched and just look a little dirty. Im very particular about that stuff.. My husband could care less. 2. The room smelled a little musty and it feels moist in the room. The sheets even feel damp. Im not sure what the cause of that is?? 3. Our room was facing a wall. I think it was the resort next door or some other building. But there is a HELICOPTER pad right there.. so randomly in the day when we were trying to nap, you get to hear this SUPER LOUD helicopter landing and taking off.. also, if you go to bed early.. beware because you can hear the nightly entertainment right from your bed. We solved these problems by bringing ear plugs with us.. so make sure and do that!! 4.BOTTLED WATER!!! its HOT in Mexico so you need to hydrate all day!! They restock your fridge daily but i drink WAY more than they supplied. and when we asked for more at the bar, we were just told that we can only have whats in our room. 5. I hate that you have to pay for wifi.. I really think in an all inclusive resort, WIFI should be included. if these 5 things were fixed our trip would have literally been flawless.

    Assistant Manager ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
     Dear mmegargee: We are honored that your stay at the hotel has encouraged you to share such positive comments about us. We are glad to know that we met your expectations and had an amazing holiday. We thank you deeply for taking the time to leave us these comments and for letting us know the inconveniences you had during your stay, these serve us to improve our service, since your comfort and satisfaction is very important to us. Thank you very much for your preference and for having placed your trust in us. It will be a pleasure for us to welcome you again on your next visit to Cancun. Cordially, Noemí Ramírez Assistant Manager

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2017
    • Aile

    cgutcam

    “Wish we could've skipped reception all together.”


    Ms. Araceli Pech at reception has a very poor sense of what customer service entails. Her lack of urgency and empathy towards guest is baffling. More over she becomes belligerent, disconnected of guests' priorities and completely indifferent towards guests when an issue is brought up to her. It is quite frustrating to see all of the hotel's staff hard work be tainted by the management ineptitude of one person.


    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
    Dear cgutcam: We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests expectations and your comments will help our teams reaching that goal. Thank you very much, that despite the inconvenience that had has been able to notice the service of our staff, which undoubtedly provide a highly personalized service. It is a pity that you have received poor care by our reception. Is of utmost importance know more details regarding this and be able to take letters on the issue, we ask more details of what happened to the following email: costacancun.asist-dir@barcelo.com, to give proper follow-upp, and to avoid again a similar attitude by any employee to future guests. We would like to give us another opportunity to serve you in your next vacation as you deserve it. Best regards, Noemi Ramirez, Assistant Manager.

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2017
    • Keizer, Oregon
    • Çiftler

    SusanfromKeizer

    “GREAT staff and pool.”


    This is a wonderful hotel for a great price. The room we stayed in wasn't "new and improved" but very comfortable. The premises are perfection. Pool is clean and clear. Staff are great and do anything and everything to make your stay memorable. Didn't mind not having wifi...too many people can't put their pads, phones etc. down anyway. Try it, you'll like it...that is, talking to a human being that you are sitting with. The food was fine. Many choices and we could always find something good to eat. Some things were questionable so we just didn't eat them. Great bars and staff. Cancun is a lot warmer then we remembered. Lots of humidity too so just expect it. LOVED our vacation!


    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
    Dear SusanfromKeizer: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2017
    • Saint Louis, Missouri
    • Çiftler

    djtab314

    “DJ TAB REVIEW”


    My experience at this resort was very pleasant. The staff was very friendly and kind. The pool was very clean and very fun to be in. I believe that for entertainment that there should be a DJ playing music throughout the day and night that would nice.


    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
    Dear djtab314: It has been a great pleasure to stay at Occidental Costa Cancún during your recent vacation, we are very happy to know that you had a pleasant stay. We would like to thank you for sharing the details of your great experience in our hotel, through this website. We hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Best regards, Noemí Ramírez. Assistant Manager.

    DEĞERLENDIRME

    Round Indicators

    • eylül 19 2017
    • Palm harbor Florida
    • Arkadaş kaçamakları

    Rene P

    “wouldn't go back”


    Upon arrival we were not allowed to check into a room until 3 o'clock even though it was very low capacity and off-season for them. No big deal however upon getting in our room only three towels for four people and minibar was not stocked. Toilet sounded like a machine gun when you flushed it and ran all night. The food was OK and the restaurants but you had to make reservations by noon in order to eat anything except for buffet. Breakfast staff was excellent and bar staff was wonderful. Pool area is nice however very small. Beach area I would say is OK but very small and right next to A busy channel. If I was going there for the beach I would've been disappointed. Activities offered at resort were at least $10-$15 more per person on average. Overall the price was fair however I would've gladly paid more for better quality. It is approximately 45 minutes from airport however 10 to 15 minutes to downtown Cancun making it very convenient to get to activities. I would not choose to go back here as I have been to Cancun several times previous and I'm aware of the different levels of quality available for the same price.


    Assistant Manager. ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
    Dear Rene P: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. Our main objective and our reason for being are to get the highest satisfaction from our customers. We hope to see you again at our hotel. Cordially, Noemí Ramírez. Assistant Manager.

    DEĞERLENDIRME

    Round Indicators

    • eylül 18 2017
    • Orlando, Florida
    • Çiftler

    mmegargee

    “Great place with a few quirks”


    This was our first all inclusive resort so i dont have a lot to compare it to. So let me start there. I will start with the good and then the not so good. We arrived Thursday Sept 14th. We paid for a shuttle service ahead of time to pick us up from the airport to to take us back to the airport. It worked out great and helps you bypass all the people harassing you through the airport trying to get you to do timeshares. Walked out and they were waiting for us. We got to the resort and checked in very easily. Everyone we encountered at the front desk was OVERLY NICE and Helpful. They spoke English very well which was a big help to us! When you check in you have a "concierge" which shows you a map, gives you a free gift, tells you where everything is in the resort and books your first dinner for you. Just know that they also try to send you to one of their sister resorts for a free breakfast and "Marketing" aka more timeshare stuff. But we told her NO GRACIAS and that was the end of that.. So it wasnt a big deal. Our room was ready when we arrived. It was clean and cold.. Just what you need in the mexican heat. We went to the buffet for lunch which was very good. The food was fresh and the waiting staff was very attentive. The buffet was open from i think 7am until 10pm. You can go in anytime for food. Every night they have a different theme for dinner. Nothing we had in there was bad. There are also 3 different restaurants you can make a reservation at. The first night our concierge made our reservation for us at the "seafood" restaurant. Which is actually an Asian "seafood" infused restaurant. So that is a little misleading. It was OK to me. My husband liked it. The Pool is great, its very spacious but it does get a little warm in the heat of the day. Someone is constantly cleaning it which is very reassuring especially knowing how warm the water could get. The beach area has tons of seating under the palm trees which is great. The view is beautiful. The beach area is small. But that was never an issue. I think we were there during a slower time so it wasnt overly packed in the water for us. I could see maybe for spring break that it might be an issue. They are out cleaning it every morning to get all the sea weed from the sand. The entertainment staff were excellent at their jobs! They kept everyone having a good time. There is a big calendar on the wall with the different activites and times. Sometimes they are in the pool sometimes the beach. We got lucky and were there for Mexican Independence day!! They went all out and the food, vendors and entertainment were PHENOMENAL!!! We did not eat in the Italian or Mexican restaurants because we were fine with the buffet. There is a bus stop right outside the resort which is 1USD per person to take anywhere. BE WARNED they drive CRAZY!! Like, you dont even have a chance to step in before they are pulling away, and same for getting off. But its very easy to navigate and the drivers were very helpful at figuring out our stops. I really have very little negative things to say about this resort. But i do have a few.... 1. The rooms could use a LITTLE upgrading. Some of the stuff seems old and warn. The bathroom tiles and walls seem like they have been patched and just look a little dirty. Im very particular about that stuff.. My husband could care less. 2. The room smelled a little musty and it feels moist in the room. The sheets even feel damp. Im not sure what the cause of that is?? 3. Our room was facing a wall. I think it was the resort next door or some other building. But there is a HELICOPTER pad right there.. so randomly in the day when we were trying to nap, you get to hear this SUPER LOUD helicopter landing and taking off.. also, if you go to bed early.. beware because you can hear the nightly entertainment right from your bed. We solved these problems by bringing ear plugs with us.. so make sure and do that!! 4.BOTTLED WATER!!! its HOT in Mexico so you need to hydrate all day!! They restock your fridge daily but i drink WAY more than they supplied. and when we asked for more at the bar, we were just told that we can only have whats in our room. 5. I hate that you have to pay for wifi.. I really think in an all inclusive resort, WIFI should be included. if these 5 things were fixed our trip would have literally been flawless.


    Assistant Manager ASISTENTEGERENCIAL - Occidental Costa Cancun, bu yorumu yanıtladı
    Dear mmegargee: We are honored that your stay at the hotel has encouraged you to share such positive comments about us. We are glad to know that we met your expectations and had an amazing holiday. We thank you deeply for taking the time to leave us these comments and for letting us know the inconveniences you had during your stay, these serve us to improve our service, since your comfort and satisfaction is very important to us. Thank you very much for your preference and for having placed your trust in us. It will be a pleasure for us to welcome you again on your next visit to Cancun. Cordially, Noemí Ramírez Assistant Manager

    Gastronomía del hotel Barceló Costa Cancún

    A hotel on the beachfront of Cancun beach which offers guests spacious rooms in a Mediterranean style.

    Kapat 

    Geri Bir otel bulun

    Otelin yeri Mexico

    Seç Mexico

    Otelin yeri Spain

    Seç Spain

    Yolculuğa başlayacağım yer

    TÜMÜ A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    Gideceğim yer

      Tarihler yanlış
      Lütfen geçerli tarihleri girin

    GECELER

    (İsteğe bağlı tarihler)

    İndirim* veya promosyon kodu ("promo kodu" olarak da belirir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. Giriş yapıldıktan sonra rezervasyon işleminin 1. adımında gösterilen fiyatlar zaten uygulanmış olan indirimi içermektedir. 

    Tamamlayıcı ve/veya ilave hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Bir indirim kodu, özel bir indirim** (pek çok odayı kapsayan, senior, Y kuşağı, kalabalık aile ve benzeri durumlara uygulanan indirimler) ve my Barceló üyesi olmakla elde edilen indirim arasındaki bileşim mümkün olacak şekilde, toplam maksimum indirim miktarı, Latin Amerika'daki otellerin fiyatı üzerinden maksimum %25, Avrupa ve Akdeniz'deki otellerin fiyatı üzerinden maksimum %20 olacaktır. 

    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

    Tarifeler yükleniyor...
    Otele atanmış bir tarife yok

    En iyi online fiyat garantisi

    Daha iyi bir fiyat bulursanız, mevcut fiyatta indirim yapacağız.

    Aradaki farkı iade ediyor ve nihai rezervasyon fiyatı üzerinden %10'luk ilave indirim uyguluyoruz. Buradan daha fazla bilgi edinebilirsiniz...