Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 33122 Dalış tutkunları için ideal olan, cenneti andıran Cozumel plajında konumlanmış lüks resort. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33122 4 out of 5 based on 4193 ratings. 4193 user reviews.
Occidental Cozumel reviewed by C P on . Very enjoyable and relaxing trip... would come back! My husband and I had a great time at the Occidental Cozumel! We don't usually go back to the same resort more than once but we could see ourselves returning one day. BTW, there is a timeshare at... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Places of Interest

19,8 km Cozumel Uluslararası Havalimanı

300 m Plaj

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Cozumel

4.0/5 Round Indicators
| 4212 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

36% Complete

1549

Çok iyi

33% Complete

1407

Normal

15% Complete

673

Kötü

8% Complete

362

Çok kötü

5% Complete

221

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    _deanschlegel Eagan, Minnesota. 02/19/2017 Çiftler

    “Excellent Relaxing Vacation”

    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.
    Round Indicators
    mt19580 Montreal, Kanada. 02/19/2017 Çiftler

    “Great vacation! Super service.”

    This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous people in the dinning area they are all there to please us and make this vacation of a life time. Room are spacious the bathroom is a wow. I would recommend this place to all my friends.
    Round Indicators
    reginamr2017 Chardon. 02/18/2017 Aile

    “All around great time. The staff was wonderful.”

    The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there was always a variety of tasty food available. Rooms were clean. The breezy balcony was a treat.
    Round Indicators
    JMPlymouth Minneapolis, Minnesota. 02/18/2017 Çiftler

    “Not what Delta Vacations sold to me”

    I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of these things so I went back down to the desk and she said someone would be up with them. It's now 3 days later and I still haven't received. There is one restaurant open for lunch and yesterdaywhen we went to have lunch they told us it would be 15-20 minute wait because there was a wedding and they didn't have enough servers to serve everyone. On the website it says that there are multiple restaurants but be warned that you can only book the ala carte restaurant a certain number of times based on how many days you stay so most of the time you are forced to eat at the buffet where the food is luke warm at best and they are always running out of plates. Additionally it says that a minifridge is stocked in your room but they don't tell you that they only stock the soda and beer (2 cans total) every other day. Grounds are nice and staff is friendly enough but it's like a bait an switch type of facility
    Round Indicators
    Darlyne New England. 02/17/2017 Yalnız seyahat

    “Beautiful Grounds. Mediocre Sevice”

    I've stayed at many all-inclusives and after a while they all blend together. This hotel had amazing grounds, a great beach and beautiful pool areas. The people at check-in were fabulous and my first impression was very favorable. The rooms were large and well appointed and the balcony overlooked a jungle-type landscape. I liked the fact that it wasn't a mega-complex. Very easy to navigate and no long treks to get from place to place. The adjoining dive shop was good and for ease, I would suggest reserving your dives in advance online. You get a discount and don't have to worry about available spots. My complaints are all the typical ones. My BIGGEST complaint is the reserving of chairs. People drape towels across the chairs first thing in the morning and they remain unusable for HOURS. At the adult pool, the chairs were all "claimed" by 9:00 am, but remained empty for most of the morning. I feel that in fairness to everyone, management should come up with a compromise (ie. no "reserving" chairs for more than 15 minutes-which would give guests a chance to go back to their room and/or bar and return). This issue was seen at the beach and both pools. An absolutely frustrating experience. Secondly, the service in the restaurants was terrible. The specialty restaurants had very slow service and the Mexican one took 1.5 hours to get served (and I never did get my appetizer nor my dessert and when my soup did arrive, it was cold). Buffets had horrible service. Difficult to get coffee or water. Plates piled up.

    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2017
    • Eagan, Minnesota
    • Çiftler

    _deanschlegel

    “Excellent Relaxing Vacation”


    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.


    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2017
    • Montreal, Kanada
    • Çiftler

    mt19580

    “Great vacation! Super service.”


    This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous people in the dinning area they are all there to please us and make this vacation of a life time. Room are spacious the bathroom is a wow. I would recommend this place to all my friends.


    DEĞERLENDIRME

    Round Indicators

    • şubat 18 2017
    • Chardon
    • Aile

    reginamr2017

    “All around great time. The staff was wonderful.”


    The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there was always a variety of tasty food available. Rooms were clean. The breezy balcony was a treat.


    DEĞERLENDIRME

    Round Indicators

    • şubat 18 2017
    • Minneapolis, Minnesota
    • Çiftler

    JMPlymouth

    “Not what Delta Vacations sold to me”


    I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of these things so I went back down to the desk and she said someone would be up with them. It's now 3 days later and I still haven't received. There is one restaurant open for lunch and yesterdaywhen we went to have lunch they told us it would be 15-20 minute wait because there was a wedding and they didn't have enough servers to serve everyone. On the website it says that there are multiple restaurants but be warned that you can only book the ala carte restaurant a certain number of times based on how many days you stay so most of the time you are forced to eat at the buffet where the food is luke warm at best and they are always running out of plates. Additionally it says that a minifridge is stocked in your room but they don't tell you that they only stock the soda and beer (2 cans total) every other day. Grounds are nice and staff is friendly enough but it's like a bait an switch type of facility


    DEĞERLENDIRME

    Round Indicators

    • şubat 17 2017
    • New England
    • Yalnız seyahat

    Darlyne

    “Beautiful Grounds. Mediocre Sevice”


    I've stayed at many all-inclusives and after a while they all blend together. This hotel had amazing grounds, a great beach and beautiful pool areas. The people at check-in were fabulous and my first impression was very favorable. The rooms were large and well appointed and the balcony overlooked a jungle-type landscape. I liked the fact that it wasn't a mega-complex. Very easy to navigate and no long treks to get from place to place. The adjoining dive shop was good and for ease, I would suggest reserving your dives in advance online. You get a discount and don't have to worry about available spots. My complaints are all the typical ones. My BIGGEST complaint is the reserving of chairs. People drape towels across the chairs first thing in the morning and they remain unusable for HOURS. At the adult pool, the chairs were all "claimed" by 9:00 am, but remained empty for most of the morning. I feel that in fairness to everyone, management should come up with a compromise (ie. no "reserving" chairs for more than 15 minutes-which would give guests a chance to go back to their room and/or bar and return). This issue was seen at the beach and both pools. An absolutely frustrating experience. Secondly, the service in the restaurants was terrible. The specialty restaurants had very slow service and the Mexican one took 1.5 hours to get served (and I never did get my appetizer nor my dessert and when my soup did arrive, it was cold). Buffets had horrible service. Difficult to get coffee or water. Plates piled up.


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