Swimming Pool at the Occidental Cozumel Hotel

Occidental Cozumel

Texto: 33122 Dalış tutkunları için ideal olan, cenneti andıran Cozumel plajında konumlanmış lüks resort. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33122 4 out of 5 based on 4384 ratings. 4384 user reviews.
Occidental Cozumel reviewed by Sylvia K on . fantastic time I just want to verify what Don K said. I agree with Don K we had a great time in our group of 8 and everything he said is true. We as a couple and a group had a terrific time. Would do it again and... Rating: 5
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Places of Interest

19,8 km Cozumel Uluslararası Havalimanı

300 m Plaj

Premios y Reconocimientos Prizes and awards

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Occidental Cozumel

4.0/5 Round Indicators
| 4383 Görüşler

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

37% Complete

1643

Çok iyi

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1450

Normal

15% Complete

699

Kötü

8% Complete

365

Çok kötü

5% Complete

226

Filtreleme kriteri

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    Round Indicators
    Peter M 04/20/2017 Aile

    “Entertainment and Peace”

    I loved this All-Inclusive resort. My family had a great time because of the calm waves for the kids and most important of all the entertainment. Felix, Donoban, Sonia, and Jesus were amazing. They helped us with everything and made this trip worth it. I loved the Mexican and Medditeranian but the seafood was horrible. The buffet was good and would definitely go there for the food too. You have to reserve the Resturant and can't go if ten minutes late. They refill a mini refregirator with soft drinks and water almost everyday. Again the entertainment was great and we would definitely come here again just to be with them.
    Round Indicators
    Don K Toronto, Kanada. 04/18/2017 Çiftler

    “fantastic time”

    We are experienced travellers having been to Mexico mostly on the Mayan main land side for the past 15 years. My first comment is for the negative reviews from some people. We must have been staying at a different resort because I can't believe what some people had written. The food was beyond good in all the restaurants and we found the buffet outstanding. The staff at every meal was not only fast and friendly but went out of there way to do whatever you needed. Special thanks to Ismael and David and our house keeper Hilana. A special thanks to Marcela who was amazing to us even before we went down for our 2 week holiday. I usually had an email answered within an hour of sending her a request unbelievable service. I won't get into alot of details but the grounds are special, ocean perfect and people amazing what else could you want.Take my advice and go to this resort you won't regret it.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear Don K Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. I will definitely congratulate Ismael, David, the house keeper Hilda and Marcela on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    Round Indicators
    heladodefresa UK. 04/17/2017 Aile

    “Lovely location with a little room for improvement”

    Our family of 5 stayed here for a week in the run up to Easter. We have two children aged 11 and 4. What we liked..... - great location with sandy beach and jungle setting, away from other hotels (a $10 cab ride into town) - lots of wildlife in the hotel grounds - we saw iguanas, coatis, a snake and a tarantula (the kids loved seeing the wildlife) - very hard working entertainment team - Felix, Raul, Sonia and Jesus kept our kids entertained with crafts, pool and beach games. - beach bar was well stocked with branded name spirits which were all included in the all inclusive package - lunch buffet was well stocked with good range of very tasty fresh food - varied and reasonable evening entertainment. What let it down... - $81 for a weeks wifi - it ought to be free in a hotel of this standard. (Find a guest who already has a password and use theirs there isn't a limit on the number of devices) - kids club opened at same time dive boat left making it hard for us to get the morning boat (Sonia from kids club resolved this by coming to meet us at the dive centre, if she had not been willing to be flexible we would have missed out on diving which was a key part of our trip). - no spoons on the table at the breakfast buffet, dreadful coffee (I resorted to making it in my room and taking it with me) and slow service first thing. Other comments We chose this location in part for the snorkelling, unfortunately tree were high winds and the visibility was too poor for snorkelling. This was bad luck. I don't know if weather is typical for the year. Take a walk south down the beach for a sun downer at Alberto's. They do really good cocktails.

    Guest experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear heladodefresa, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. It is my pleasure to inform you that we have changed our internet service with greater speed and accessible prices for all the needs of our guests. Your enthusiasm for Sonya is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to her. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest experience Manager

    Round Indicators
    SunnySkyTravel Oklahoma. 04/16/2017 Aile

    “The only place I will stay! ”

    This is an amazing resort. I won't stay any other place in Cozumel. The resort is beautiful and very serene. The service is outstanding. I've been here many, many times over the past several years. I highly suggest the upgrade for the Royal club. The rooms are not different but the service is personal. Also, wifi is included. I have had no issues with cell or internet service. The entire staff at the la carretta are all so friendly. Tomas, Carlos and Rogelio, I consider them all family. The beach is very clean and powder sand. There are plenty of things to see while snorkeling. This is a place to relax not party. The food is first class. I suggest bringing a lot of sun screen, long pants for the fine dining, and please tip the staff. Although the inclusive notes gratuity included, PLEASE tip the staff. They work for less than $20.00 a day. A few dollars for them goes a long way here. Also, exchange your American dollars for pesos. You will get more for the peso than the dollar. If anyone has any questions about this resort it Cozumel please contact me. I've been coming here for about 15 years.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear SunnySkyTravel Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager

    Round Indicators
    Agawarocks Sault Ste. Marie. 04/15/2017 Çiftler

    “This resort is a gem”

    This was our second visit to Cozumel and first tothe Occidental Grand. For my wife and I this resort exceeded our expectations. If you're looking for a quiet place that's not too large then this is the resort for you. The rooms and grounds are immaculate and the food is exceptional. Not often you here guests raving about resort food but this is the exception. In fact, we didn't bother booking an al a carte restaurant because the buffet offerings were so good. It's an international buffet and even the salads were themed. The buffet never felt crowded.The staff were friendly, informative and more than willing to interact with guests. We were never harassed by time-share people so don't understand where those concerns come from. What we really like about this resort is that it's not a party place. We didn't spend any time at the pools although they looked lovely. The beach is small but there's no need to get up early to place towels on beach loungers. There are plenty. Might be a little challenging to get shady spots under the palms that's all. If there are any cons I would mention the lack of free WiFi but it was good to be disconnected for a week. This resort is a gem and we will be back.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear Agawarocks We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 20 2017
    • Aile

    Peter M

    “Entertainment and Peace”


    I loved this All-Inclusive resort. My family had a great time because of the calm waves for the kids and most important of all the entertainment. Felix, Donoban, Sonia, and Jesus were amazing. They helped us with everything and made this trip worth it. I loved the Mexican and Medditeranian but the seafood was horrible. The buffet was good and would definitely go there for the food too. You have to reserve the Resturant and can't go if ten minutes late. They refill a mini refregirator with soft drinks and water almost everyday. Again the entertainment was great and we would definitely come here again just to be with them.


    DEĞERLENDIRME

    Round Indicators

    • nisan 18 2017
    • Toronto, Kanada
    • Çiftler

    Don K

    “fantastic time”


    We are experienced travellers having been to Mexico mostly on the Mayan main land side for the past 15 years. My first comment is for the negative reviews from some people. We must have been staying at a different resort because I can't believe what some people had written. The food was beyond good in all the restaurants and we found the buffet outstanding. The staff at every meal was not only fast and friendly but went out of there way to do whatever you needed. Special thanks to Ismael and David and our house keeper Hilana. A special thanks to Marcela who was amazing to us even before we went down for our 2 week holiday. I usually had an email answered within an hour of sending her a request unbelievable service. I won't get into alot of details but the grounds are special, ocean perfect and people amazing what else could you want.Take my advice and go to this resort you won't regret it.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear Don K Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. I will definitely congratulate Ismael, David, the house keeper Hilda and Marcela on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 17 2017
    • UK
    • Aile

    heladodefresa

    “Lovely location with a little room for improvement”


    Our family of 5 stayed here for a week in the run up to Easter. We have two children aged 11 and 4. What we liked..... - great location with sandy beach and jungle setting, away from other hotels (a $10 cab ride into town) - lots of wildlife in the hotel grounds - we saw iguanas, coatis, a snake and a tarantula (the kids loved seeing the wildlife) - very hard working entertainment team - Felix, Raul, Sonia and Jesus kept our kids entertained with crafts, pool and beach games. - beach bar was well stocked with branded name spirits which were all included in the all inclusive package - lunch buffet was well stocked with good range of very tasty fresh food - varied and reasonable evening entertainment. What let it down... - $81 for a weeks wifi - it ought to be free in a hotel of this standard. (Find a guest who already has a password and use theirs there isn't a limit on the number of devices) - kids club opened at same time dive boat left making it hard for us to get the morning boat (Sonia from kids club resolved this by coming to meet us at the dive centre, if she had not been willing to be flexible we would have missed out on diving which was a key part of our trip). - no spoons on the table at the breakfast buffet, dreadful coffee (I resorted to making it in my room and taking it with me) and slow service first thing. Other comments We chose this location in part for the snorkelling, unfortunately tree were high winds and the visibility was too poor for snorkelling. This was bad luck. I don't know if weather is typical for the year. Take a walk south down the beach for a sun downer at Alberto's. They do really good cocktails.


    Guest experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear heladodefresa, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. It is my pleasure to inform you that we have changed our internet service with greater speed and accessible prices for all the needs of our guests. Your enthusiasm for Sonya is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to her. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest experience Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 16 2017
    • Oklahoma
    • Aile

    SunnySkyTravel

    “The only place I will stay! ”


    This is an amazing resort. I won't stay any other place in Cozumel. The resort is beautiful and very serene. The service is outstanding. I've been here many, many times over the past several years. I highly suggest the upgrade for the Royal club. The rooms are not different but the service is personal. Also, wifi is included. I have had no issues with cell or internet service. The entire staff at the la carretta are all so friendly. Tomas, Carlos and Rogelio, I consider them all family. The beach is very clean and powder sand. There are plenty of things to see while snorkeling. This is a place to relax not party. The food is first class. I suggest bringing a lot of sun screen, long pants for the fine dining, and please tip the staff. Although the inclusive notes gratuity included, PLEASE tip the staff. They work for less than $20.00 a day. A few dollars for them goes a long way here. Also, exchange your American dollars for pesos. You will get more for the peso than the dollar. If anyone has any questions about this resort it Cozumel please contact me. I've been coming here for about 15 years.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear SunnySkyTravel Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 15 2017
    • Sault Ste. Marie
    • Çiftler

    Agawarocks

    “This resort is a gem”


    This was our second visit to Cozumel and first tothe Occidental Grand. For my wife and I this resort exceeded our expectations. If you're looking for a quiet place that's not too large then this is the resort for you. The rooms and grounds are immaculate and the food is exceptional. Not often you here guests raving about resort food but this is the exception. In fact, we didn't bother booking an al a carte restaurant because the buffet offerings were so good. It's an international buffet and even the salads were themed. The buffet never felt crowded.The staff were friendly, informative and more than willing to interact with guests. We were never harassed by time-share people so don't understand where those concerns come from. What we really like about this resort is that it's not a party place. We didn't spend any time at the pools although they looked lovely. The beach is small but there's no need to get up early to place towels on beach loungers. There are plenty. Might be a little challenging to get shady spots under the palms that's all. If there are any cons I would mention the lack of free WiFi but it was good to be disconnected for a week. This resort is a gem and we will be back.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear Agawarocks We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager

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