Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 103575 Dalış tutkunları için ideal olan, cenneti andıran Cozumel plajında konumlanmış lüks resort. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 103575 4 out of 5 based on 4879 ratings. 4879 user reviews.
Occidental Cozumel reviewed by David M on . Laid back mixed bag... First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Places of Interest

19,8 km Cozumel Uluslararası Havalimanı

300 m Plaj

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Cozumel

4.0/5 Round Indicators
| 4883 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

37% Complete

1846

Çok iyi

32% Complete

1598

Normal

15% Complete

776

Kötü

8% Complete

402

Çok kötü

5% Complete

261

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    stephentJ9387MY Chicago, Illinois. 11/20/2017 Aile

    “Good place. Food blows”

    The place is nice and clean. The food I’d liken to college dorm food. Make as many trips to Alberto’s as you can to eat some good food! Rooms were nice and clean. Pool was nice. The view of the ocean was exceptional. The lunch buffet was ok. It would be nice to have a grill that could prepare some food to your tastes.
    Round Indicators
    David M 11/19/2017 Çiftler

    “Laid back mixed bag...”

    First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach. Bartenders do some great drinks. Rooms are nice enough with small but pleasant patio/balcony. Friendly staff in general. Entertainment is a little weak but energetic. A diver’s paradise. Negatives. There is a persistent push to engage in timeshare purchase. The manner of restaurant service needs some enhanced customer care. Specialty venues are always unavailably booked and yet half empty. The buffet restaurants were often understaffed and/or inattentive. Perhaps turn the timeshare guys into servers. In summary, it took a day to figure out this resort and its casual atmosphere. We really liked it and hope the Barcelo group will fine tune this property to become the extra special place it could be.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear David M, We would like to thank you for your preference in selecting our Occidental hotel for your holidays in Cozumel, as well as for taking the time to tell us about your recent experience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Gabriela Gaeta

    Round Indicators
    Mike S 11/19/2017 Yalnız seyahat

    “Great spot for snorkle / dive with excellent service”

    First club stay in bldg 14 - 3rd floor so lots of stairs to work off the food Great staff overall from cleaning to office - staff ups the experience from 4 star to 4.5 for me Specialty restaurants very good - buffets average and could use more variety at lunch Small resort so entertainment limited but exceptional fire show Friday Great snorkel right off the beach with rays schools of fish and lobster.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear Mike S, Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta

    Round Indicators
    nicemiwoman Waterford, MI. 11/17/2017 Yalnız seyahat

    “love this property!”

    Always a good time. The staff are wonderful. The food is fresh and the choices are good. Have been there 6 times and will continue to return. There is a lot of walking involved. The rooms are a nice size and decorated nice.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear nicemiwoman, Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta

    Round Indicators
    TolfeA Dallas, Teksas. 11/17/2017 Çiftler

    “Nice Time”

    My wife and I stayed at the Occidental on a recommendation from a friend. We were not disappointed. The grounds are beautiful. Lots of wild life (Iguanas, Coati, Tortoises, many species of birds and even a crab) and the landscaping is beautiful. The beach is clean and the ocean is so clear you can snorkel right off the beach and see many species of fish. Our room was spacious, clean and the bed was very comfortable. On check-in, we found the phone did not work and the batteries in our TV remote were dead, but these issues were corrected after a visit to the front desk. The Maintenance person was polite and corrected both issues with about 30 minutes. The food in the buffet was good, not great. However, our meals in the Italian and Mexican restaurants were wonderful. Daniel Berrera was out Maitre Di and he was a fantastic host. He and his staff treated us with warmth and kindness. Try the Azteca Soup. It was wonderful. Overall, the staff greeted us with smiles and warm greetings. Be warned, that there is a "Travel Club" that they will try to get you to see the 1.5 hr presentation. Also, the one area of improvement that I see is the Front Desk/Reception. The staff are just not the welcoming. At times, I felt like I was bothering them. Upon check-in, we were not greeted with a smile, but a lukewarm welcome that seemed forced. But, do not let this deter you from staying here. It is a beautiful all-inclusive that was a good value for the money.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear TolfeA, First of all, we want to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns related to your time in our hotel, as it gives us the opportunity to see the areas that can be improved and for which we are grateful It is also of great concern that we have read your comments in our reception team, since it is essential to give a warm welcome to all our guests as this influences and the following days of your stay in the same way at the time of check-in. out they contribute enormously in the perception that they take away from our hotel; Be assured that your comments have been shared with the interested managers so they can make the appropriate adjustments in the areas you mentioned. We are delighted that you have enjoyed your All Inclusive meal plan, which allows our guests to take advantage of our different bars and restaurants throughout the day and appreciates their prominence in the quality of products and beverages included. Once again, we thank you for sharing your experience with us and we look forward to serving you again soon. Sincerely, Gabriela Gaeta

    DEĞERLENDIRME

    Round Indicators

    • kasım 20 2017
    • Chicago, Illinois
    • Aile

    stephentJ9387MY

    “Good place. Food blows”


    The place is nice and clean. The food I’d liken to college dorm food. Make as many trips to Alberto’s as you can to eat some good food! Rooms were nice and clean. Pool was nice. The view of the ocean was exceptional. The lunch buffet was ok. It would be nice to have a grill that could prepare some food to your tastes.


    DEĞERLENDIRME

    Round Indicators

    • kasım 19 2017
    • Çiftler

    David M

    “Laid back mixed bag...”


    First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach. Bartenders do some great drinks. Rooms are nice enough with small but pleasant patio/balcony. Friendly staff in general. Entertainment is a little weak but energetic. A diver’s paradise. Negatives. There is a persistent push to engage in timeshare purchase. The manner of restaurant service needs some enhanced customer care. Specialty venues are always unavailably booked and yet half empty. The buffet restaurants were often understaffed and/or inattentive. Perhaps turn the timeshare guys into servers. In summary, it took a day to figure out this resort and its casual atmosphere. We really liked it and hope the Barcelo group will fine tune this property to become the extra special place it could be.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear David M, We would like to thank you for your preference in selecting our Occidental hotel for your holidays in Cozumel, as well as for taking the time to tell us about your recent experience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Gabriela Gaeta

    DEĞERLENDIRME

    Round Indicators

    • kasım 19 2017
    • Yalnız seyahat

    Mike S

    “Great spot for snorkle / dive with excellent service”


    First club stay in bldg 14 - 3rd floor so lots of stairs to work off the food Great staff overall from cleaning to office - staff ups the experience from 4 star to 4.5 for me Specialty restaurants very good - buffets average and could use more variety at lunch Small resort so entertainment limited but exceptional fire show Friday Great snorkel right off the beach with rays schools of fish and lobster.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear Mike S, Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta

    DEĞERLENDIRME

    Round Indicators

    • kasım 17 2017
    • Waterford, MI
    • Yalnız seyahat

    nicemiwoman

    “love this property!”


    Always a good time. The staff are wonderful. The food is fresh and the choices are good. Have been there 6 times and will continue to return. There is a lot of walking involved. The rooms are a nice size and decorated nice.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear nicemiwoman, Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta

    DEĞERLENDIRME

    Round Indicators

    • kasım 17 2017
    • Dallas, Teksas
    • Çiftler

    TolfeA

    “Nice Time”


    My wife and I stayed at the Occidental on a recommendation from a friend. We were not disappointed. The grounds are beautiful. Lots of wild life (Iguanas, Coati, Tortoises, many species of birds and even a crab) and the landscaping is beautiful. The beach is clean and the ocean is so clear you can snorkel right off the beach and see many species of fish. Our room was spacious, clean and the bed was very comfortable. On check-in, we found the phone did not work and the batteries in our TV remote were dead, but these issues were corrected after a visit to the front desk. The Maintenance person was polite and corrected both issues with about 30 minutes. The food in the buffet was good, not great. However, our meals in the Italian and Mexican restaurants were wonderful. Daniel Berrera was out Maitre Di and he was a fantastic host. He and his staff treated us with warmth and kindness. Try the Azteca Soup. It was wonderful. Overall, the staff greeted us with smiles and warm greetings. Be warned, that there is a "Travel Club" that they will try to get you to see the 1.5 hr presentation. Also, the one area of improvement that I see is the Front Desk/Reception. The staff are just not the welcoming. At times, I felt like I was bothering them. Upon check-in, we were not greeted with a smile, but a lukewarm welcome that seemed forced. But, do not let this deter you from staying here. It is a beautiful all-inclusive that was a good value for the money.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear TolfeA, First of all, we want to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns related to your time in our hotel, as it gives us the opportunity to see the areas that can be improved and for which we are grateful It is also of great concern that we have read your comments in our reception team, since it is essential to give a warm welcome to all our guests as this influences and the following days of your stay in the same way at the time of check-in. out they contribute enormously in the perception that they take away from our hotel; Be assured that your comments have been shared with the interested managers so they can make the appropriate adjustments in the areas you mentioned. We are delighted that you have enjoyed your All Inclusive meal plan, which allows our guests to take advantage of our different bars and restaurants throughout the day and appreciates their prominence in the quality of products and beverages included. Once again, we thank you for sharing your experience with us and we look forward to serving you again soon. Sincerely, Gabriela Gaeta

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