Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 33122 Dalış tutkunları için ideal olan, cenneti andıran Cozumel plajında konumlanmış lüks resort. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33122 4 out of 5 based on 4218 ratings. 4218 user reviews.
Occidental Cozumel reviewed by maria t on . PASSSSSSSS Where to start the good , The staff work very hard trying to make the guest happy . The ground are well kept lots of jungle and mangrove .The style of this hotel is a mexican look which we love... Rating: 2
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


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19,8 km Cozumel Uluslararası Havalimanı

300 m Plaj

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Occidental Cozumel

4.0/5 Round Indicators
| 4218 Görüşler

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    maria t 02/21/2017 Çiftler

    “PASSSSSSSS”

    Where to start the good , The staff work very hard trying to make the guest happy . The ground are well kept lots of jungle and mangrove .The style of this hotel is a mexican look which we love . NOW the bad!!!! sorry but there is a lot!!!! . At the small quiet adult pool there is no BATHROOM makes you wonder whats is going in that pool . If you want a blended drink at the small pool you are out of luck . Lack of chairs and umbrellas at pools and the beach . The resort is DEAD at night entertainment is poor and lacking if you are looking for fun you wont find it here . The buffet is the WORST we have ever been at ,you have to wait in a long line just to get in and when you do they have nothing left . We stayed there for a week and only once did they have a cook grilling food , the rest was just barely REHEAT SLOP FROM THE NIGHT BEFORE. They ran out of plates many times and quest were left waiting for 30 minutes just for a plate .You have to ask for bacon for breakfast in the buffet they keep it behind the counter !!!!!!!! We still did our best to enjoy our trip but sadly we would never return to this resort .. ALSO one last import information we went shopping in san miguel PLEASE if you care about the suffering of animals please DO NOT ride the horse carriges these poor horses are missed treated and working in hot and humid condtions with no break all day long taking people back and forth down the street we saw one horse almost collapsed from heat exhaustion one looked very emaciated . People need to stop using this service and this will stop , i understand that these people are trying to make a living but these poor animals are suffering and abused !!!
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    S_I_Z_E_63 Minnesota. 02/20/2017 Çiftler

    “Meh. All Inclusive....maybe?”

    We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico to sit in my room. Beach - In Cozumel not all resorts have a sandy beach. This was a very nice beach that you could walk right into without having to worry about rocks Pool - The pools were nice but like many reviews said chairs and shade are limited. Plan accordingly. Cons: Daily Entertainment - We knew we wanted activities present during the day. Last year we stayed at Iberostar and they had horseshoes, darts, archery competitions to name a few. We really enjoyed this and knew it was a must on our list. I had emailed the Occidental prior to booking to make sure they had items like this available. They sent me a example schedule with bracelet making, cooking classes, bartending classes what they failed to mention is that the staff would be doing this for you not hands on. We had asked where and what time we could meet for an activity that was to take place in the next 15-20 minutes. They mentioned right here but then cancelled that activity without saying anything to us. This was disappointing. Nightly Entertainment - We also knew that this was a must as the sunsets and it gives you something to do in the evening. The first two nights we were there nothing was planned. The next morning I asked the front desk if there was entertainment tonight she said ask someone else. Odd? The front desk doesn't know? The nights there wasn't entertainment we tried to go to the disco bar to play pool. Most times this wasn't open, no bartender, and we ended up finding the pool balls and playing in a mostly dark bar. There never seemed to be a rhyme or reason as to when bars would be open, shows would be going on, or really anything. You were left wandering around trying to find things out on your own as the front desk certainly didn't know. Bars - This was hit and miss. The bar tenders were great. Loved Carlos as the pool bar and we also has another gentlemen that worked the pool bar in the afternoon and the lobby bar in the evenings. But these guys weren't set up for success. The menu at the bars were the same but sometimes you had to give them a few options before they could make something do to lack of ingredients. Grasshopper, no mint. Mojito, no limes. One day they set up a bar under the lifeguard stand which was very nice but we never did figure out why that day and why just one day of the week. The staff could also use some new blenders. Food - Well. It's buffet food. I don't expect much but I do expect more that what we got. I am not a picky eater. My complaint wasn't the food it was the amount of options. It was very slim and the same each day. We were able to eat at the two of the specialty restaurants. The Mexican restaurant was closed when we wanted to go. We went to the pizza bar one night and the poor bartender didn't have much to work with and he had to pour drinks and run pizzas to everyone upstairs and downstairs. On numerous occasions there was a line of people waiting for plates and never had enough cups for juice at breakfast. Silverware and getting a glass of water was also something that was consistently lacking during meal times. When we checked out we hardly got a thank you or any eye contact for the gal at the front desk. Last thoughts - if you are content sitting on your chair and reading or just relaxing this place is for you. If you are looking for something a bit more I would maybe search somewhere else. I am not sure if they are still going to through a transition with switching to Barcelo or if this is the way it will be. I will not return. The grounds are beautiful and the rooms are fantastic but that is where it stopped for me.
    Round Indicators
    tamrick2017 Red Deer, Kanada. 02/20/2017 Çiftler

    “Great resort, not so much the food”

    We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly. The rooms are spacious,clean and very nice. I have 2 very negative things to say about this resort. 1st off the time share people at this resort are every where, all we saw were couples continuously being led around in hopes they were to buy into the time shares. My second negative response to this resort was the food at the Supper Buffet and the lunch they served at the Beach. The food at the Buffet they served was limited in selection (lots of chicken and Mexican food and not very much seafood) and the presentation of these meals were very sloppy and did not look appetizing at all. The lunch they served at the beach was the same, the burgers and the hot dogs they served looked half raw and could of stayed on the grill a lot longer, not very appealing at all. The Breakfast Buffet was okay. To sum up my negative comments, they should put more effort into their meal preparation , selection and less effort into selling time shares. I am not a very picky person and do not expect perfection, but I have been to other resorts and the food was way better for the same cost of the trip.
    Round Indicators
    Robert S Washago, Kanada. 02/20/2017 Çiftler

    “Great spot”

    Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think if they put a couple of snack bars around it would help .The beach was good and never had problem getting a chair but at the pools you could not find a seat anywhere unless you were there before 9 am people would put there stuff on them and never show up The adult pool could have more chairs .All the staff were friendly and would all ways have a smile and greeting The bars were good but if they kept the one by the beach open later would be great .this was great vacation with no problems

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear Robert S First of all we would like to express our sincerest gratitude for take your time to share your comments about your last stay at Occidental Cozumel and for choosing us as your host in your holidays in this beautiful island, it is indeed a great source of satisfaction to read that you had a pleasant stay among us. We took good note of your remarks on the lunch restaurant and the bars at the beach area,however we would like to take the opportunity to point out that we open two restaurants for lunch one by the beach and an other by the mean desk " La Posada" restaurant. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed all you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest Experience Manager

    Round Indicators
    _deanschlegel Eagan, Minnesota. 02/19/2017 Çiftler

    “Excellent Relaxing Vacation”

    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.

    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
     Dear deanschlegel, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Also thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Gabriela Gaeta Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 21 2017
    • Çiftler

    maria t

    “PASSSSSSSS”


    Where to start the good , The staff work very hard trying to make the guest happy . The ground are well kept lots of jungle and mangrove .The style of this hotel is a mexican look which we love . NOW the bad!!!! sorry but there is a lot!!!! . At the small quiet adult pool there is no BATHROOM makes you wonder whats is going in that pool . If you want a blended drink at the small pool you are out of luck . Lack of chairs and umbrellas at pools and the beach . The resort is DEAD at night entertainment is poor and lacking if you are looking for fun you wont find it here . The buffet is the WORST we have ever been at ,you have to wait in a long line just to get in and when you do they have nothing left . We stayed there for a week and only once did they have a cook grilling food , the rest was just barely REHEAT SLOP FROM THE NIGHT BEFORE. They ran out of plates many times and quest were left waiting for 30 minutes just for a plate .You have to ask for bacon for breakfast in the buffet they keep it behind the counter !!!!!!!! We still did our best to enjoy our trip but sadly we would never return to this resort .. ALSO one last import information we went shopping in san miguel PLEASE if you care about the suffering of animals please DO NOT ride the horse carriges these poor horses are missed treated and working in hot and humid condtions with no break all day long taking people back and forth down the street we saw one horse almost collapsed from heat exhaustion one looked very emaciated . People need to stop using this service and this will stop , i understand that these people are trying to make a living but these poor animals are suffering and abused !!!


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Minnesota
    • Çiftler

    S_I_Z_E_63

    “Meh. All Inclusive....maybe?”


    We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico to sit in my room. Beach - In Cozumel not all resorts have a sandy beach. This was a very nice beach that you could walk right into without having to worry about rocks Pool - The pools were nice but like many reviews said chairs and shade are limited. Plan accordingly. Cons: Daily Entertainment - We knew we wanted activities present during the day. Last year we stayed at Iberostar and they had horseshoes, darts, archery competitions to name a few. We really enjoyed this and knew it was a must on our list. I had emailed the Occidental prior to booking to make sure they had items like this available. They sent me a example schedule with bracelet making, cooking classes, bartending classes what they failed to mention is that the staff would be doing this for you not hands on. We had asked where and what time we could meet for an activity that was to take place in the next 15-20 minutes. They mentioned right here but then cancelled that activity without saying anything to us. This was disappointing. Nightly Entertainment - We also knew that this was a must as the sunsets and it gives you something to do in the evening. The first two nights we were there nothing was planned. The next morning I asked the front desk if there was entertainment tonight she said ask someone else. Odd? The front desk doesn't know? The nights there wasn't entertainment we tried to go to the disco bar to play pool. Most times this wasn't open, no bartender, and we ended up finding the pool balls and playing in a mostly dark bar. There never seemed to be a rhyme or reason as to when bars would be open, shows would be going on, or really anything. You were left wandering around trying to find things out on your own as the front desk certainly didn't know. Bars - This was hit and miss. The bar tenders were great. Loved Carlos as the pool bar and we also has another gentlemen that worked the pool bar in the afternoon and the lobby bar in the evenings. But these guys weren't set up for success. The menu at the bars were the same but sometimes you had to give them a few options before they could make something do to lack of ingredients. Grasshopper, no mint. Mojito, no limes. One day they set up a bar under the lifeguard stand which was very nice but we never did figure out why that day and why just one day of the week. The staff could also use some new blenders. Food - Well. It's buffet food. I don't expect much but I do expect more that what we got. I am not a picky eater. My complaint wasn't the food it was the amount of options. It was very slim and the same each day. We were able to eat at the two of the specialty restaurants. The Mexican restaurant was closed when we wanted to go. We went to the pizza bar one night and the poor bartender didn't have much to work with and he had to pour drinks and run pizzas to everyone upstairs and downstairs. On numerous occasions there was a line of people waiting for plates and never had enough cups for juice at breakfast. Silverware and getting a glass of water was also something that was consistently lacking during meal times. When we checked out we hardly got a thank you or any eye contact for the gal at the front desk. Last thoughts - if you are content sitting on your chair and reading or just relaxing this place is for you. If you are looking for something a bit more I would maybe search somewhere else. I am not sure if they are still going to through a transition with switching to Barcelo or if this is the way it will be. I will not return. The grounds are beautiful and the rooms are fantastic but that is where it stopped for me.


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Red Deer, Kanada
    • Çiftler

    tamrick2017

    “Great resort, not so much the food”


    We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly. The rooms are spacious,clean and very nice. I have 2 very negative things to say about this resort. 1st off the time share people at this resort are every where, all we saw were couples continuously being led around in hopes they were to buy into the time shares. My second negative response to this resort was the food at the Supper Buffet and the lunch they served at the Beach. The food at the Buffet they served was limited in selection (lots of chicken and Mexican food and not very much seafood) and the presentation of these meals were very sloppy and did not look appetizing at all. The lunch they served at the beach was the same, the burgers and the hot dogs they served looked half raw and could of stayed on the grill a lot longer, not very appealing at all. The Breakfast Buffet was okay. To sum up my negative comments, they should put more effort into their meal preparation , selection and less effort into selling time shares. I am not a very picky person and do not expect perfection, but I have been to other resorts and the food was way better for the same cost of the trip.


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Washago, Kanada
    • Çiftler

    Robert S

    “Great spot”


    Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think if they put a couple of snack bars around it would help .The beach was good and never had problem getting a chair but at the pools you could not find a seat anywhere unless you were there before 9 am people would put there stuff on them and never show up The adult pool could have more chairs .All the staff were friendly and would all ways have a smile and greeting The bars were good but if they kept the one by the beach open later would be great .this was great vacation with no problems


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear Robert S First of all we would like to express our sincerest gratitude for take your time to share your comments about your last stay at Occidental Cozumel and for choosing us as your host in your holidays in this beautiful island, it is indeed a great source of satisfaction to read that you had a pleasant stay among us. We took good note of your remarks on the lunch restaurant and the bars at the beach area,however we would like to take the opportunity to point out that we open two restaurants for lunch one by the beach and an other by the mean desk " La Posada" restaurant. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed all you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2017
    • Eagan, Minnesota
    • Çiftler

    _deanschlegel

    “Excellent Relaxing Vacation”


    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.


    Guest Experience Manager Gabriela G - Occidental Cozumel, bu yorumu yanıtladı
    Dear deanschlegel, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Also thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Gabriela Gaeta Guest Experience Manager

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