Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Maya tapınaklarından esinlenen bu resort, yemyeşil bahçelere ve Jr. Suite odalardan olağanüstü bir deniz manzarasına sahiptir. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 2820 ratings. 2820 user reviews.
Barceló Karmina reviewed by Pierre L on . Gem of Manzanillo Definitely will return to this hotel. Staff friendly, food at the buffet had lots of choice for all liking. The Mexican a la Carte restaurant was not to everyones taste, therefore, read the menu... Rating: 5
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Places of Interest

32 km Manzanillo Uluslararası Havalimanı

20 km Manzanillo Limanı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Karmina

4.0/5 Round Indicators
| 2832 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

46% Complete

1318

Çok iyi

33% Complete

938

Normal

11% Complete

329

Kötü

5% Complete

149

Çok kötü

3% Complete

98

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Ogmundur O Chilliwack, Kanada. 03/27/2017 Çiftler

    “Safe, kid friendly, carefree and happy holiday resort”

    Our room was cuatro cero cero siete and the balcony view included the lobby doors and the bay. The sun came directly at us around 1745 and set behind the building opposite around 1830. Other than the "Clomp clomp clomp " early every morning from the room above it was a good location. The room itself is excellent - full soaker tub, tremendous shower, two sinks! - king sized bed and a sitting area big enough for a table and a couch. The room was stocked daily with plenty of water and other beverages, the maid service was good, and the bathrobes felt great after a day at the beach. The beach is a safe and secluded man-made cove, great for kids and for going for a dip. Outside the complex the waves in the bay were too powerful for swimming. Food at the buffet was very good (9/10). The a la carte choices were Asian/Japanese (6/10), Italian (7/10) and Mexican (10/10) . Great location on a hill cliff overlooking the bay, water crashing right below your table., fantastic food, and lovely authentic live music. didn't do the disco, the evening entertainment was cute. Bar service outside could be slow at times, but inside the people in the lobby were very efficient and friendly. I stopped eating at the snack bar near the beach after witnessing a child climb up the counter in his bare feet and proceed to drop the food tongs onto the ground. Kudos for the hand sanitizers everywhere in the complex. my rudimentary Spanish. Unlike other resort we have been to the vino tinto was acceptable. Bar staff were very willing to make specialty drinks although we didn't order any. Getting a chair at the beach can be an issue, finding a spot near the pool usually is more difficult than the beach. Not enough chairs, not enough shade umbrellas. We would definitely return. Lobby staff were always friendly and helpful despite Room tip - make sure your sliding door to the balcony is centred when you close it - the AC sensor is in the door track and may trigger the AC to turn off if the doors are not centered.

    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
     Dear Ogmundur O; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our beach. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regads, Silvia Galarza, Guest Experience Manager

    Round Indicators
    kcm367 Oshawa, Ontario. 03/26/2017 Arkadaş kaçamakları

    “Vacation 2017”

    The trip was off to a rocky start. Arrived at the resort around 10:30 pm on Fri Feb 10. Went to our first room...the smell of kerosene was disturbing...maintenance came and checked the room however; he couldn't smell the scent...unfortunately, we didn't stay in that room which had a spectacular view. Once, we were familiar with the resort we noted this room was above the main buffet kitchen. Off to our second room. A/C wasn't working and we had issues closing the door. But chose to stay the night cause by this time it was 12:30. Next morning went for breakfast only to come back to the room and the door wouldn't open - the latch was stuck. Maintenance came to fix a/c ... which dripped and a towel had to be place on the floor. Issue with door was being worked on. We decided to move to another room which was a view of the golf course. Sadly, they wouldn't give us any type of upgrade for free...not even the WIFI :( and @ 45$/person/night USA$ we weren't willing to pay. Which gave you the same type room, WIFI and the 'premium' liquor...which I ended up buying at the Walmart very cheap $$$!!! The worst meal and service was at the Mexican dinner. The best service was at the Japanese restaurant. Couldn't have asked for anything better!!! Two thumbs up. Overall the food was good and so were the drinks. If, you're wanting to pamper yourself at the spa I highly recommend Lucy ;) another two thumbs up. The place is in dire need of an overhaul of their 'Entertainment'...the shows were awful and very painful to watch...we couldn't sit through the entire show. Then we didn't even bother to go. The other disappointment was not being able to walk the beach. Sand wasn't smooth, was steep not flat, kind of uncomfortable to walk. Front desk was often out of Pesos. Staff were friendly and very accommodating.

    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
     Dear kcm367; Thank you for sharing a review of Barceló xxx. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. As for the air conditioning and the door we felt there was a problem with the operation of the system in your room; Our maintenance staff is working on it. However, we are happy to know that luckily we had availability and were able to offer you alternative accommodation. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. On the other hand we are glad that you have enjoyed the beauty of our SPA as well as the relaxing of our treatments. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    Ciscoho Vancouver. 03/25/2017 Aile

    “Nice Sleepy Rural Vacation at the Barcelo Karmina”

    Overall, the resort had plenty of good pools for the family and a faster and more thrilling than expected waterslide. The buffet meals had a very good variety and the seating provided excellent views of the bays. There is a small protected bay for snorkeling which was fine for families who wanted a simple experience. The water however, I found had a bit of a bad odour which made me suspicious to think there may have been some effluent being channeled out to the sea nearby. Overall, the hotel grounds and gardens were well maintained. We did not try the 3 other restaurants at the hotel because we mostly wanted to experience the restaurants around the towns so I couldn't say whether or not they were good. I did observe however that aside from the Japanese restaurant, the other 2 restaurants did not seem to have many customers during the week we were there. By the way, the other 3 restaurants are not included in the all inclusive meal plan. In regards to the rooms, they were a bit dated but very spacious. The foldout bed as most foldout beds were was not very comfortable so the family had to take turns sleeping on it over a 7 day period. I would not recommend and one member to sleep on it for the entire vacation. Overall, the rooms were comfortable and the bathroom was quite large and spacious. Some cons to the resort included a long walk from the hotel lobby to the street. It almost forces families to take taxis everywhere. Some might say this is actually an advantage as it sets the hotel back away from the busy street and noise but for us, it was a bit too far back for any practical purposes. About the towns and areas around Manzanillo, it is mostly a sleepy rural area. There are small towns such as Manzanillo Centro, La Manzanilla, Barra la Navidad, etc. Most of these places are quite small and does not have much going on. I would say if you are looking for a quiet, no nonsense, relaxing vacation with minimal shopping and sightseeing, this is a pretty good place to go. There are plenty of beaches but you don't get the clear aqua blue beaches that you might get elsewhere in Mexico. Overall, our family enjoyed the resort and the area but would we go back ? Probably not but not because the resort wasn't good but because there are other places we would like to explore first.

    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
     Dear Ciscoho; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as well as the fun of our water slide. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    bjmcconachie lantzville. 03/25/2017 Çiftler

    “One week”

    Rooms are amazing. I agree with previous comments, the bed was hard. Found a three inch scorpion in our room the first night. That turned out to be the easy thing to deal with. Three sleepless nights with a drunk couple next to us yelling and crashing furniture. They like to party from 1 to 4. After complaining to the front desk, we were moved to an 'upgraded' premium room that was exactly like our previous one except there was a mattress topper that was much better to sleep on. We watched the drunk couple get escorted on most days as they could barely walk. I think the hotel should have kicked them out. It was terrible to watch them and listen to them at night. On our second to last night, our friend was wrongly singled out for telling a loud Mexican woman where to go. It was another drunk man. The waiter insisted our friend apologize. Once a witness to the altercation came forward, my friend was cleared but he did not get an apology and the awful stares from the locals dining around us made us feel like crap. The beach is a very small, and the surrounding beaches are gated and not easily accessible so if you like ocean swimming this is not the place for you. Food was great, service was pretty good and the weather was amazing. Will not return to this spot for the lack of beach access.

    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
     Dear bjmcconachie; We first would like to thank you for choosing our Barceló Karmina for your holidays in Manzanillo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do everything possible to ensure that noise levels are always kept within reasonable limits so our guests are not disturbed by noise. However, we are happy to know that we luckily had availability and were able to offer you another room. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. As for our beach, we deeply regret their disappointment, we know that it is not as extensive as we would like however it is suitable for swimming and relaxing. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    Kelly W Hamilton, Kanada. 03/25/2017 Çiftler

    “Very nice/clean hote”

    We just spent the week from March 17 - 24 at this resort. Let me start off by saying that everyone that works there is very friendly. Special shout out to Jesus Verde. Now for my review...... When we got off the plane there were Sunwing reps there to get us to our bus and hotel. when we arrived at the hotel we stood in line for over a half hour to check in because they had 1 employee on the desk. Once we got through check in we went to our room that was very spacious, clean and ready for us. The pools were kept very clean no sunscreen scum at all. The pool loungers were readily available except for on weekends when the local people came in for the day. The food was not very plentiful. Many times the main source of meat was not available and when you asked if there was more they told you no. There was not a very large selection of food, comparable to the Rui chain. I will say that we did not gain weight being there and we didn't go hungry but the selection is terrible. As I said the pools are clean but require to be maintained as they are missing tiles on stairs and so on. Something else that comes to mind is smoking. You can smoke throughout the grounds. Again at the Rui they have designated areas away from kids and adults alike. While watching the show the one night we had to move because we were getting smoked out.

    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
     Dear Kelly W; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. First of all we want you to know that we empathize with you in relation to our smoking clients. However, smoking is permitted anywhere outside our hotels, other than the children's play areas and we apologize for any inconvenience this may have caused. However, we commit to extreme vigilance with guests who ignore designated smoking areas. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 27 2017
    • Chilliwack, Kanada
    • Çiftler

    Ogmundur O

    “Safe, kid friendly, carefree and happy holiday resort”


    Our room was cuatro cero cero siete and the balcony view included the lobby doors and the bay. The sun came directly at us around 1745 and set behind the building opposite around 1830. Other than the "Clomp clomp clomp " early every morning from the room above it was a good location. The room itself is excellent - full soaker tub, tremendous shower, two sinks! - king sized bed and a sitting area big enough for a table and a couch. The room was stocked daily with plenty of water and other beverages, the maid service was good, and the bathrobes felt great after a day at the beach. The beach is a safe and secluded man-made cove, great for kids and for going for a dip. Outside the complex the waves in the bay were too powerful for swimming. Food at the buffet was very good (9/10). The a la carte choices were Asian/Japanese (6/10), Italian (7/10) and Mexican (10/10) . Great location on a hill cliff overlooking the bay, water crashing right below your table., fantastic food, and lovely authentic live music. didn't do the disco, the evening entertainment was cute. Bar service outside could be slow at times, but inside the people in the lobby were very efficient and friendly. I stopped eating at the snack bar near the beach after witnessing a child climb up the counter in his bare feet and proceed to drop the food tongs onto the ground. Kudos for the hand sanitizers everywhere in the complex. my rudimentary Spanish. Unlike other resort we have been to the vino tinto was acceptable. Bar staff were very willing to make specialty drinks although we didn't order any. Getting a chair at the beach can be an issue, finding a spot near the pool usually is more difficult than the beach. Not enough chairs, not enough shade umbrellas. We would definitely return. Lobby staff were always friendly and helpful despite Room tip - make sure your sliding door to the balcony is centred when you close it - the AC sensor is in the door track and may trigger the AC to turn off if the doors are not centered.


    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
    Dear Ogmundur O; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our beach. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regads, Silvia Galarza, Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • mart 26 2017
    • Oshawa, Ontario
    • Arkadaş kaçamakları

    kcm367

    “Vacation 2017”


    The trip was off to a rocky start. Arrived at the resort around 10:30 pm on Fri Feb 10. Went to our first room...the smell of kerosene was disturbing...maintenance came and checked the room however; he couldn't smell the scent...unfortunately, we didn't stay in that room which had a spectacular view. Once, we were familiar with the resort we noted this room was above the main buffet kitchen. Off to our second room. A/C wasn't working and we had issues closing the door. But chose to stay the night cause by this time it was 12:30. Next morning went for breakfast only to come back to the room and the door wouldn't open - the latch was stuck. Maintenance came to fix a/c ... which dripped and a towel had to be place on the floor. Issue with door was being worked on. We decided to move to another room which was a view of the golf course. Sadly, they wouldn't give us any type of upgrade for free...not even the WIFI :( and @ 45$/person/night USA$ we weren't willing to pay. Which gave you the same type room, WIFI and the 'premium' liquor...which I ended up buying at the Walmart very cheap $$$!!! The worst meal and service was at the Mexican dinner. The best service was at the Japanese restaurant. Couldn't have asked for anything better!!! Two thumbs up. Overall the food was good and so were the drinks. If, you're wanting to pamper yourself at the spa I highly recommend Lucy ;) another two thumbs up. The place is in dire need of an overhaul of their 'Entertainment'...the shows were awful and very painful to watch...we couldn't sit through the entire show. Then we didn't even bother to go. The other disappointment was not being able to walk the beach. Sand wasn't smooth, was steep not flat, kind of uncomfortable to walk. Front desk was often out of Pesos. Staff were friendly and very accommodating.


    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
    Dear kcm367; Thank you for sharing a review of Barceló xxx. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. As for the air conditioning and the door we felt there was a problem with the operation of the system in your room; Our maintenance staff is working on it. However, we are happy to know that luckily we had availability and were able to offer you alternative accommodation. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. On the other hand we are glad that you have enjoyed the beauty of our SPA as well as the relaxing of our treatments. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 25 2017
    • Vancouver
    • Aile

    Ciscoho

    “Nice Sleepy Rural Vacation at the Barcelo Karmina”


    Overall, the resort had plenty of good pools for the family and a faster and more thrilling than expected waterslide. The buffet meals had a very good variety and the seating provided excellent views of the bays. There is a small protected bay for snorkeling which was fine for families who wanted a simple experience. The water however, I found had a bit of a bad odour which made me suspicious to think there may have been some effluent being channeled out to the sea nearby. Overall, the hotel grounds and gardens were well maintained. We did not try the 3 other restaurants at the hotel because we mostly wanted to experience the restaurants around the towns so I couldn't say whether or not they were good. I did observe however that aside from the Japanese restaurant, the other 2 restaurants did not seem to have many customers during the week we were there. By the way, the other 3 restaurants are not included in the all inclusive meal plan. In regards to the rooms, they were a bit dated but very spacious. The foldout bed as most foldout beds were was not very comfortable so the family had to take turns sleeping on it over a 7 day period. I would not recommend and one member to sleep on it for the entire vacation. Overall, the rooms were comfortable and the bathroom was quite large and spacious. Some cons to the resort included a long walk from the hotel lobby to the street. It almost forces families to take taxis everywhere. Some might say this is actually an advantage as it sets the hotel back away from the busy street and noise but for us, it was a bit too far back for any practical purposes. About the towns and areas around Manzanillo, it is mostly a sleepy rural area. There are small towns such as Manzanillo Centro, La Manzanilla, Barra la Navidad, etc. Most of these places are quite small and does not have much going on. I would say if you are looking for a quiet, no nonsense, relaxing vacation with minimal shopping and sightseeing, this is a pretty good place to go. There are plenty of beaches but you don't get the clear aqua blue beaches that you might get elsewhere in Mexico. Overall, our family enjoyed the resort and the area but would we go back ? Probably not but not because the resort wasn't good but because there are other places we would like to explore first.


    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
    Dear Ciscoho; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as well as the fun of our water slide. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards, Silvia Galarza, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 25 2017
    • lantzville
    • Çiftler

    bjmcconachie

    “One week”


    Rooms are amazing. I agree with previous comments, the bed was hard. Found a three inch scorpion in our room the first night. That turned out to be the easy thing to deal with. Three sleepless nights with a drunk couple next to us yelling and crashing furniture. They like to party from 1 to 4. After complaining to the front desk, we were moved to an 'upgraded' premium room that was exactly like our previous one except there was a mattress topper that was much better to sleep on. We watched the drunk couple get escorted on most days as they could barely walk. I think the hotel should have kicked them out. It was terrible to watch them and listen to them at night. On our second to last night, our friend was wrongly singled out for telling a loud Mexican woman where to go. It was another drunk man. The waiter insisted our friend apologize. Once a witness to the altercation came forward, my friend was cleared but he did not get an apology and the awful stares from the locals dining around us made us feel like crap. The beach is a very small, and the surrounding beaches are gated and not easily accessible so if you like ocean swimming this is not the place for you. Food was great, service was pretty good and the weather was amazing. Will not return to this spot for the lack of beach access.


    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
    Dear bjmcconachie; We first would like to thank you for choosing our Barceló Karmina for your holidays in Manzanillo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do everything possible to ensure that noise levels are always kept within reasonable limits so our guests are not disturbed by noise. However, we are happy to know that we luckily had availability and were able to offer you another room. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. As for our beach, we deeply regret their disappointment, we know that it is not as extensive as we would like however it is suitable for swimming and relaxing. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards, Silvia Galarza, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 25 2017
    • Hamilton, Kanada
    • Çiftler

    Kelly W

    “Very nice/clean hote”


    We just spent the week from March 17 - 24 at this resort. Let me start off by saying that everyone that works there is very friendly. Special shout out to Jesus Verde. Now for my review...... When we got off the plane there were Sunwing reps there to get us to our bus and hotel. when we arrived at the hotel we stood in line for over a half hour to check in because they had 1 employee on the desk. Once we got through check in we went to our room that was very spacious, clean and ready for us. The pools were kept very clean no sunscreen scum at all. The pool loungers were readily available except for on weekends when the local people came in for the day. The food was not very plentiful. Many times the main source of meat was not available and when you asked if there was more they told you no. There was not a very large selection of food, comparable to the Rui chain. I will say that we did not gain weight being there and we didn't go hungry but the selection is terrible. As I said the pools are clean but require to be maintained as they are missing tiles on stairs and so on. Something else that comes to mind is smoking. You can smoke throughout the grounds. Again at the Rui they have designated areas away from kids and adults alike. While watching the show the one night we had to move because we were getting smoked out.


    Guest Experience Manager Silvia G - Barcelo Karmina, bu yorumu yanıtladı
    Dear Kelly W; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. First of all we want you to know that we empathize with you in relation to our smoking clients. However, smoking is permitted anywhere outside our hotels, other than the children's play areas and we apologize for any inconvenience this may have caused. However, we commit to extreme vigilance with guests who ignore designated smoking areas. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

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