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Panoramic Suite at El Embajador, a Royal Hideaway Hotel
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Harita ve konum

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32,3 km Las Américas Uluslararası Havalimanı

17,7 km El Higuero Uluslararası Havalimanı

3,8 km Downtown Center

6,5 km Santo Domingo Kolonyal Bölgesi

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 586 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

82% Complete

482

Çok iyi

11% Complete

66

Normal

3% Complete

18

Kötü

1% Complete

10

Çok kötü

2% Complete

12

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    carolinabZ2305VL 02/19/2020

    “Business hotel”

    This hotel is mostly for business people, its very nice in a nice area. There's restaurants that are walking distance. The room was clean and nice. The only thing i didn't like was the type of Iron they have, they only have a steamer but it didn't work for the dress i wanted to wear.
    Round Indicators
    jbA7403GU 02/19/2020

    “BEWARE OF UNAUTHORIZED CHARGES”

    The hotel room and amenities are very good. However, the reason for the poor rating is due to an unauthorized charge made to my credit card after leaving the property (Late check out fee). I have contacted their customer service manager in several instances. So far, they have tried to justify the charge with an unsigned receipt for the said "late check out fee.".However, I left the property on the last day of the prepaid reservation at FIVE A.M. (5:00 AM) in order to catch a flight at 7:30 AM. Are they charging me a "Way-too-early-to-leave fee"??? Despite several calls and attempts to resolve this amicably, I have not been able to get a refund.
    Round Indicators
    I7093NWalexanderp 02/16/2020

    “Excellence in Customer Services: An example in case!”

    My experience with this hotel was nothing but outstanding. The hotel generally boasts with impressive facilities, the most comfy beds and a pittoresque garden in the backyard, that you would only imagine from romance movies. Their food is of high quality and provides colourful options throughout the day. Their SPA treatments are reasonably priced and of a good standard. What is most striking about the place however, is the hotel's most service-oriented staff. In my case, I even was helped most caring, when I had health issues due to excessive sun exposure and circulatory problems. Guest Management, which is spearheaded by the fabulous Julianny Sanchez, couldn't have been more helpful and caring and even accompanied me to the hospital in the ambulance! Really have received the best of assistance and couldn't be more grateful for their support, which included free ice and drinks and the required medicine delivered from a local pharmacy to my room, when I was discharged from hospital. This is something I truly had not expected from upmarket hotel, regardless of their 5 star status - which is more than deserved from any angle you could possibly look at.
    Round Indicators
    Danhahn Jacksonville, Florida. 02/13/2020 İş

    “DR trip # 19”

    Best hotel in Santo Domingo. Hands down. Best breakfast and staff are very friendly. Choice destination in the Dominicans republic. Center of town basically, restaurants everywhere and and Uber ride is very cheap to anywhere you want to go.

    Guest Experience Manager JuliannySBibieca - El Embajador, A Royal Hideaway Hotel, bu yorumu yanıtladı
     Dear Danhahn, What a joy it is to receive such extraordinary and flattering comments from you! It has been a majestic honor to make your wishes come true at El Embajador, a Royal Hideaway Hotel. We also appreciate your kind words regarding our staff, and knowing that we have made you happy with the service provided by our culinary offer fills us with joy. We sincerely thank you for the time dedicated to share your extraordinary feedback and I assure you that we sincerely wish to welcome you again with open arms, ready to offer you a genuine and memorable experience. For us it is an honor to be considered the best hotel in Santo Domingo, thank you very much for your wonderful words. With kindest regards, Julianny S. Bibieca Guest Experience Manager

    Round Indicators
    Elisa B Corbetta, İtalya. 02/12/2020 Çift

    “Amazing”

    Our experience here was fantastic. Nice and clean hotel, awesome food. Gentle staff. Just a couple of issues with our on line booking but everything was solved. Close to various Malls. Historical Centre is 1 hr walking distance betterto get there with taxi service. Strongly Reccomended.

    Guest Experience Manager JuliannySBibieca - El Embajador, A Royal Hideaway Hotel, bu yorumu yanıtladı
     Distinguished Elisa B, We are very grateful for the time and effort you spent to share your personal experience about the hotel. It has been a pleasure for all of us to welcome you to El Embajador, a Royal Hideaway Hotel. We are pleased to know the details of your stay with us, and to know that we exceeded your expectations fills us with joy. We always find it nice to read that our guests went home with great memories. Thank you for choosing us to be your place to stay when you come to Santo Domingo. We hope to see you soon, Sincerely yours, Julianny S. Bibieca Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2020

    carolinabZ2305VL

    “Business hotel”


    This hotel is mostly for business people, its very nice in a nice area. There's restaurants that are walking distance. The room was clean and nice. The only thing i didn't like was the type of Iron they have, they only have a steamer but it didn't work for the dress i wanted to wear.


    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2020

    jbA7403GU

    “BEWARE OF UNAUTHORIZED CHARGES”


    The hotel room and amenities are very good. However, the reason for the poor rating is due to an unauthorized charge made to my credit card after leaving the property (Late check out fee). I have contacted their customer service manager in several instances. So far, they have tried to justify the charge with an unsigned receipt for the said "late check out fee.".However, I left the property on the last day of the prepaid reservation at FIVE A.M. (5:00 AM) in order to catch a flight at 7:30 AM. Are they charging me a "Way-too-early-to-leave fee"??? Despite several calls and attempts to resolve this amicably, I have not been able to get a refund.


    DEĞERLENDIRME

    Round Indicators

    • şubat 16 2020

    I7093NWalexanderp

    “Excellence in Customer Services: An example in case!”


    My experience with this hotel was nothing but outstanding. The hotel generally boasts with impressive facilities, the most comfy beds and a pittoresque garden in the backyard, that you would only imagine from romance movies. Their food is of high quality and provides colourful options throughout the day. Their SPA treatments are reasonably priced and of a good standard. What is most striking about the place however, is the hotel's most service-oriented staff. In my case, I even was helped most caring, when I had health issues due to excessive sun exposure and circulatory problems. Guest Management, which is spearheaded by the fabulous Julianny Sanchez, couldn't have been more helpful and caring and even accompanied me to the hospital in the ambulance! Really have received the best of assistance and couldn't be more grateful for their support, which included free ice and drinks and the required medicine delivered from a local pharmacy to my room, when I was discharged from hospital. This is something I truly had not expected from upmarket hotel, regardless of their 5 star status - which is more than deserved from any angle you could possibly look at.


    DEĞERLENDIRME

    Round Indicators

    • şubat 13 2020
    • Jacksonville, Florida
    • İş

    Danhahn

    “DR trip # 19”


    Best hotel in Santo Domingo. Hands down. Best breakfast and staff are very friendly. Choice destination in the Dominicans republic. Center of town basically, restaurants everywhere and and Uber ride is very cheap to anywhere you want to go.


    Guest Experience Manager JuliannySBibieca - El Embajador, A Royal Hideaway Hotel, bu yorumu yanıtladı
    Dear Danhahn, What a joy it is to receive such extraordinary and flattering comments from you! It has been a majestic honor to make your wishes come true at El Embajador, a Royal Hideaway Hotel. We also appreciate your kind words regarding our staff, and knowing that we have made you happy with the service provided by our culinary offer fills us with joy. We sincerely thank you for the time dedicated to share your extraordinary feedback and I assure you that we sincerely wish to welcome you again with open arms, ready to offer you a genuine and memorable experience. For us it is an honor to be considered the best hotel in Santo Domingo, thank you very much for your wonderful words. With kindest regards, Julianny S. Bibieca Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 12 2020
    • Corbetta, İtalya
    • Çift

    Elisa B

    “Amazing”


    Our experience here was fantastic. Nice and clean hotel, awesome food. Gentle staff. Just a couple of issues with our on line booking but everything was solved. Close to various Malls. Historical Centre is 1 hr walking distance betterto get there with taxi service. Strongly Reccomended.


    Guest Experience Manager JuliannySBibieca - El Embajador, A Royal Hideaway Hotel, bu yorumu yanıtladı
    Distinguished Elisa B, We are very grateful for the time and effort you spent to share your personal experience about the hotel. It has been a pleasure for all of us to welcome you to El Embajador, a Royal Hideaway Hotel. We are pleased to know the details of your stay with us, and to know that we exceeded your expectations fills us with joy. We always find it nice to read that our guests went home with great memories. Thank you for choosing us to be your place to stay when you come to Santo Domingo. We hope to see you soon, Sincerely yours, Julianny S. Bibieca Guest Experience Manager

    Kapat 

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