Views of Barceló Sancti Petri Spa Resort Hotel Complex
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Royal Hideaway Sancti Petri, part of Barceló Hotel Group

UR Lomas de Sancti Petri, s/n   11130 Chiclana de la Frontera, Cádiz , Andalucía   España  


Places of Interest

65 km La Parra, Jerez

Plajın hemen önünde La Barrosa Plajı

1 km Loma Sancti Petri Golf Sahası

Novo Sancti Petri Golf Sahası 3 km

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Hideaway Sancti Petri, part of Barceló Hotel Group

4.5/5 Round Indicators
| 2112 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

72% Complete

1533

Çok iyi

18% Complete

385

Normal

5% Complete

125

Kötü

1% Complete

42

Çok kötü

1% Complete

27

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Vicki C Dublin. 07/02/2018 Çift

    “A very nice stay, however definitely not 5 Star”

    We stayed here for 6 nights for a relaxing break. The rooms are all the same size with different balcony views. Pool areas and gardens are lovely. Rooms nice but this is not a 5 Star Hotel. If you want luxury this is not the place to go. Great for couples and beach walks.

    Director General Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
     Dear Guest, We first would like to thank you for choosing our Barceló hotel for your holidays in Sancti Petri and for sharing your comments on your experience among us. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards Ignacio Martín

    Round Indicators
    BasileAl55 Paris, Fransa. 07/01/2018 Aile

    “Perfect stay!”

    After a first stay in this hotel in April 2018, I've decided to return a few months later with my wife and my son, between 14 and 19 June 2018. Our second stay was as wonderful as the first one! The hotel is beautiful, full of palm trees and facing a clean, turquoise water sea. The hotel's spa facility is probably the best in all Andalusia, as it it very spacious and luxurious, and administered by a competent, friendly and accommodating staff. Clients are treated like royals by the hotel staff who are very friendly, helpful and truly worthy of a 5-stars service. The Director of the hotel, Ignacio Martin addressed us a personal note at our arrival to welcome us. As for the subdirector of the hotel, M. Jaafar Chelaifa, he has done everything in his power to make our stay there as pleasant as possible. He was very attentive to our family’s needs and would always make himself available to resolve our problems or answer our questions. He speaks French fluently which was very practical! We cannot thank him enough for his professionalism, his kindness and his constant availability. My family and I will not hesitate to come back several days every year as it is the perfect place to relax and take a break from daily life!

    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
     Dear Basile , It has been an authentic treat to welcome you for a second time with your lovely wife and Adam. We cannot thank you enough for the time dedicated to forward us your comments on your second experience amongst us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards and best wishes,

    Round Indicators
    LynBrussels Brüksel, Belçika. 06/20/2018 Çift

    “Our best hotel experience in Sancti Petri”

    We are loving our stay here at the Royal Hideaway and will be sorry to leave tomorrow morning. We've been here for 10 days and have enjoyed every moment. Travelling with TUI from Belgium, we are on half board which suits us very well. The buffet breakfast and dinner are excellent although the option to have dinner in the other restaurants would have been welcome. Our room on the 4th floor with sea view and large terrace was most welcome. Thank you to all the very kind and proficient staff for making our stay so very special. We hope to return in the near future.

    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
     Dear Guest, It is a pleasure for us to receive such positive feedback on your recent stay within our Royal Hideaway Sancti Petri. All our dedicated staff works hard to make our guests stay memorable. It would be a pleasure to receive you on a future occasion. Kind regards

    Round Indicators
    665mely Potomac, Maryland. 06/19/2018 Aile

    “Great Manager Jaffar”

    Rooms were nice and service was ok...but manager Jaffar helped with everything and "made" our vacation...from helping us rent car to tourist attractions. The service we received from him was first rate!! We were there with group and alot of service issues from general staff.

    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
     Dear Guest, Thank you for your kind feedback on the hotel and the time dedicated to forward us your opinion. We are thrilled to know that our Duty Manager Jaafar was able to help you during your stay. It would be a pleasure to welcome you back and exceed expectations. Kind regards and best wishes.

    Round Indicators
    Barry M Dún Laoghaire, Dublin, Ireland. 06/18/2018 Çift

    “Wonderful property, poor customer service and value for money”

    This is a wonderful property, rooms are spacious, views are excellent and the pool facilities are exceptional. The food was pretty good for a buffet (half board). The hotel is expensive to begin with but we thought the 5 star rating merited the premium, but there is absolutely no concept of this being managed as a 5 star hotel. We had several incidences of really poor service, which when challenged the staff were extremely defensive and at times rude. My biggest gripe is the lack of clarity around hidden charges. We used certain services which we were unaware attracted additional charges and challenged staff over the lack of clarity. We were practically ridiculed, including by senior management. I raised this with Barcelo head office and was disappointed when the complaint was passed to the hotel to respond to me. The hotel offered if I would like to return that they would “treat me like a VIP”, surely they should treat every guest like a VIP and these complaints wouldn’t arise. Another example is that all food and drink prices on menus don’t include IVA (tax) so expect an extra 10 percent on your final bill. I suspect there is better value and better service within a stones throw of this hotel. The culture of poor customer service in this hotel would not lead me to recommend it or return. Disappointing for the Barcelo brand.

    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
     Dear Mr Mulcahy , Firstly we would like to thank you for your kind words on our facilities and our Gastronomy which are without a doubt key factors in our guest’s satisfaction. As to what the clarity of our charges are concerned our prices are exposed in our outlets and outside the outlets (elevators, website, menus). Our Staff is also at complete disposal in order to clarify potential doubts. Our main focus is to give the maximum publicity of our prices so that our guests are aware of their presence and availability and therefore enjoy our services. All our prices include IVA, and are visible in our menus; we have taken also in consideration your complaint addressed to Barceló on the Blowing charges which are exposed in many different areas of the hotel. Please accept our sincere apologies if you felt ridiculed as it is the last thing we wanted is for you to have this interpretation. Our main concern is that guests have memorable stays in our hotel and comeback and visit us; we are very frustrated that it is not the case for you. Thank you again for your recent visit, our primary goal being to assure our guests feel comfortable and enjoy their experience. We are eager to regain your confidence during another occasion if you gave us that chance. Kind regards and best wishes,

    DEĞERLENDIRME

    Round Indicators

    • temmuz 2 2018
    • Dublin
    • Çift

    Vicki C

    “A very nice stay, however definitely not 5 Star”


    We stayed here for 6 nights for a relaxing break. The rooms are all the same size with different balcony views. Pool areas and gardens are lovely. Rooms nice but this is not a 5 Star Hotel. If you want luxury this is not the place to go. Great for couples and beach walks.


    Director General Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
    Dear Guest, We first would like to thank you for choosing our Barceló hotel for your holidays in Sancti Petri and for sharing your comments on your experience among us. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards Ignacio Martín

    DEĞERLENDIRME

    Round Indicators

    • temmuz 1 2018
    • Paris, Fransa
    • Aile

    BasileAl55

    “Perfect stay!”


    After a first stay in this hotel in April 2018, I've decided to return a few months later with my wife and my son, between 14 and 19 June 2018. Our second stay was as wonderful as the first one! The hotel is beautiful, full of palm trees and facing a clean, turquoise water sea. The hotel's spa facility is probably the best in all Andalusia, as it it very spacious and luxurious, and administered by a competent, friendly and accommodating staff. Clients are treated like royals by the hotel staff who are very friendly, helpful and truly worthy of a 5-stars service. The Director of the hotel, Ignacio Martin addressed us a personal note at our arrival to welcome us. As for the subdirector of the hotel, M. Jaafar Chelaifa, he has done everything in his power to make our stay there as pleasant as possible. He was very attentive to our family’s needs and would always make himself available to resolve our problems or answer our questions. He speaks French fluently which was very practical! We cannot thank him enough for his professionalism, his kindness and his constant availability. My family and I will not hesitate to come back several days every year as it is the perfect place to relax and take a break from daily life!


    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
    Dear Basile , It has been an authentic treat to welcome you for a second time with your lovely wife and Adam. We cannot thank you enough for the time dedicated to forward us your comments on your second experience amongst us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards and best wishes,

    DEĞERLENDIRME

    Round Indicators

    • haziran 20 2018
    • Brüksel, Belçika
    • Çift

    LynBrussels

    “Our best hotel experience in Sancti Petri”


    We are loving our stay here at the Royal Hideaway and will be sorry to leave tomorrow morning. We've been here for 10 days and have enjoyed every moment. Travelling with TUI from Belgium, we are on half board which suits us very well. The buffet breakfast and dinner are excellent although the option to have dinner in the other restaurants would have been welcome. Our room on the 4th floor with sea view and large terrace was most welcome. Thank you to all the very kind and proficient staff for making our stay so very special. We hope to return in the near future.


    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
    Dear Guest, It is a pleasure for us to receive such positive feedback on your recent stay within our Royal Hideaway Sancti Petri. All our dedicated staff works hard to make our guests stay memorable. It would be a pleasure to receive you on a future occasion. Kind regards

    DEĞERLENDIRME

    Round Indicators

    • haziran 19 2018
    • Potomac, Maryland
    • Aile

    665mely

    “Great Manager Jaffar”


    Rooms were nice and service was ok...but manager Jaffar helped with everything and "made" our vacation...from helping us rent car to tourist attractions. The service we received from him was first rate!! We were there with group and alot of service issues from general staff.


    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
    Dear Guest, Thank you for your kind feedback on the hotel and the time dedicated to forward us your opinion. We are thrilled to know that our Duty Manager Jaafar was able to help you during your stay. It would be a pleasure to welcome you back and exceed expectations. Kind regards and best wishes.

    DEĞERLENDIRME

    Round Indicators

    • haziran 18 2018
    • Dún Laoghaire, Dublin, Ireland
    • Çift

    Barry M

    “Wonderful property, poor customer service and value for money”


    This is a wonderful property, rooms are spacious, views are excellent and the pool facilities are exceptional. The food was pretty good for a buffet (half board). The hotel is expensive to begin with but we thought the 5 star rating merited the premium, but there is absolutely no concept of this being managed as a 5 star hotel. We had several incidences of really poor service, which when challenged the staff were extremely defensive and at times rude. My biggest gripe is the lack of clarity around hidden charges. We used certain services which we were unaware attracted additional charges and challenged staff over the lack of clarity. We were practically ridiculed, including by senior management. I raised this with Barcelo head office and was disappointed when the complaint was passed to the hotel to respond to me. The hotel offered if I would like to return that they would “treat me like a VIP”, surely they should treat every guest like a VIP and these complaints wouldn’t arise. Another example is that all food and drink prices on menus don’t include IVA (tax) so expect an extra 10 percent on your final bill. I suspect there is better value and better service within a stones throw of this hotel. The culture of poor customer service in this hotel would not lead me to recommend it or return. Disappointing for the Barcelo brand.


    General Manager Ignacio M - Royal Hideaway Sancti Petri, Part Of Barcelo Hotel Group, bu yorumu yanıtladı
    Dear Mr Mulcahy , Firstly we would like to thank you for your kind words on our facilities and our Gastronomy which are without a doubt key factors in our guest’s satisfaction. As to what the clarity of our charges are concerned our prices are exposed in our outlets and outside the outlets (elevators, website, menus). Our Staff is also at complete disposal in order to clarify potential doubts. Our main focus is to give the maximum publicity of our prices so that our guests are aware of their presence and availability and therefore enjoy our services. All our prices include IVA, and are visible in our menus; we have taken also in consideration your complaint addressed to Barceló on the Blowing charges which are exposed in many different areas of the hotel. Please accept our sincere apologies if you felt ridiculed as it is the last thing we wanted is for you to have this interpretation. Our main concern is that guests have memorable stays in our hotel and comeback and visit us; we are very frustrated that it is not the case for you. Thank you again for your recent visit, our primary goal being to assure our guests feel comfortable and enjoy their experience. We are eager to regain your confidence during another occasion if you gave us that chance. Kind regards and best wishes,

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