Views of Barceló Sancti Petri Spa Resort Hotel Complex
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Royal Hideaway Sancti Petri, part of Barceló Hotel Group

UR Lomas de Sancti Petri, s/n   11130 Chiclana de la Frontera, Cádiz , Andalucía   España  


Places of Interest

65 km La Parra, Jerez

Plajın hemen önünde La Barrosa Plajı

1 km Loma Sancti Petri Golf Sahası

Novo Sancti Petri Golf Sahası 3 km

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Royal Hideaway Sancti Petri, part of Barceló Hotel Group

4.5/5 Round Indicators
| 2054 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

72% Complete

1489

Çok iyi

18% Complete

375

Normal

5% Complete

123

Kötü

2% Complete

42

Çok kötü

1% Complete

25

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    LynBrussels Brüksel, Belçika. 06/20/2018 Çift

    “Our best hotel experience in Sancti Petri”

    We are loving our stay here at the Royal Hideaway and will be sorry to leave tomorrow morning. We've been here for 10 days and have enjoyed every moment. Travelling with TUI from Belgium, we are on half board which suits us very well. The buffet breakfast and dinner are excellent although the option to have dinner in the other restaurants would have been welcome. Our room on the 4th floor with sea view and large terrace was most welcome. Thank you to all the very kind and proficient staff for making our stay so very special. We hope to return in the near future.
    Round Indicators
    665mely Potomac, Maryland. 06/19/2018 Aile

    “Great Manager Jaffar”

    Rooms were nice and service was ok...but manager Jaffar helped with everything and "made" our vacation...from helping us rent car to tourist attractions. The service we received from him was first rate!! We were there with group and alot of service issues from general staff.
    Round Indicators
    Barry M Dún Laoghaire, Dublin, Ireland. 06/18/2018 Çift

    “Wonderful property, poor customer service and value for money”

    This is a wonderful property, rooms are spacious, views are excellent and the pool facilities are exceptional. The food was pretty good for a buffet (half board). The hotel is expensive to begin with but we thought the 5 star rating merited the premium, but there is absolutely no concept of this being managed as a 5 star hotel. We had several incidences of really poor service, which when challenged the staff were extremely defensive and at times rude. My biggest gripe is the lack of clarity around hidden charges. We used certain services which we were unaware attracted additional charges and challenged staff over the lack of clarity. We were practically ridiculed, including by senior management. I raised this with Barcelo head office and was disappointed when the complaint was passed to the hotel to respond to me. The hotel offered if I would like to return that they would “treat me like a VIP”, surely they should treat every guest like a VIP and these complaints wouldn’t arise. Another example is that all food and drink prices on menus don’t include IVA (tax) so expect an extra 10 percent on your final bill. I suspect there is better value and better service within a stones throw of this hotel. The culture of poor customer service in this hotel would not lead me to recommend it or return. Disappointing for the Barcelo brand.
    Round Indicators
    maggiehendrick 06/15/2018 Çift

    “Maggie Gibraltar”

    Wonderful hotel with friendly staff and the best breakfast ever, there is so much choice and is open till 11am so can be used as brunch when you are on a half board basis. The spa was fantastic with so much to chose from.
    Round Indicators
    Anna T 06/15/2018 Arkadaş kaçamakları

    “Gorgeous oasis ”

    Perfect from start to finish. Beautiful hotel, perfect location. The swimming pools are lovely but the beach is stunning. Eating options are a little hit and miss but we were completely looked after by the staff. We loved this hotel and will be back.

    DEĞERLENDIRME

    Round Indicators

    • haziran 20 2018
    • Brüksel, Belçika
    • Çift

    LynBrussels

    “Our best hotel experience in Sancti Petri”


    We are loving our stay here at the Royal Hideaway and will be sorry to leave tomorrow morning. We've been here for 10 days and have enjoyed every moment. Travelling with TUI from Belgium, we are on half board which suits us very well. The buffet breakfast and dinner are excellent although the option to have dinner in the other restaurants would have been welcome. Our room on the 4th floor with sea view and large terrace was most welcome. Thank you to all the very kind and proficient staff for making our stay so very special. We hope to return in the near future.


    DEĞERLENDIRME

    Round Indicators

    • haziran 19 2018
    • Potomac, Maryland
    • Aile

    665mely

    “Great Manager Jaffar”


    Rooms were nice and service was ok...but manager Jaffar helped with everything and "made" our vacation...from helping us rent car to tourist attractions. The service we received from him was first rate!! We were there with group and alot of service issues from general staff.


    DEĞERLENDIRME

    Round Indicators

    • haziran 18 2018
    • Dún Laoghaire, Dublin, Ireland
    • Çift

    Barry M

    “Wonderful property, poor customer service and value for money”


    This is a wonderful property, rooms are spacious, views are excellent and the pool facilities are exceptional. The food was pretty good for a buffet (half board). The hotel is expensive to begin with but we thought the 5 star rating merited the premium, but there is absolutely no concept of this being managed as a 5 star hotel. We had several incidences of really poor service, which when challenged the staff were extremely defensive and at times rude. My biggest gripe is the lack of clarity around hidden charges. We used certain services which we were unaware attracted additional charges and challenged staff over the lack of clarity. We were practically ridiculed, including by senior management. I raised this with Barcelo head office and was disappointed when the complaint was passed to the hotel to respond to me. The hotel offered if I would like to return that they would “treat me like a VIP”, surely they should treat every guest like a VIP and these complaints wouldn’t arise. Another example is that all food and drink prices on menus don’t include IVA (tax) so expect an extra 10 percent on your final bill. I suspect there is better value and better service within a stones throw of this hotel. The culture of poor customer service in this hotel would not lead me to recommend it or return. Disappointing for the Barcelo brand.


    DEĞERLENDIRME

    Round Indicators

    • haziran 15 2018
    • Çift

    maggiehendrick

    “Maggie Gibraltar”


    Wonderful hotel with friendly staff and the best breakfast ever, there is so much choice and is open till 11am so can be used as brunch when you are on a half board basis. The spa was fantastic with so much to chose from.


    DEĞERLENDIRME

    Round Indicators

    • haziran 15 2018
    • Arkadaş kaçamakları

    Anna T

    “Gorgeous oasis ”


    Perfect from start to finish. Beautiful hotel, perfect location. The swimming pools are lovely but the beach is stunning. Eating options are a little hit and miss but we were completely looked after by the staff. We loved this hotel and will be back.


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    An exclusive oasis of sun, sea and luxury on the coast of Cadiz

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