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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


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60,5 km Cancun Uluslararası Havalimanı 

10 dakika Carmen Plajı

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6104 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

73% Complete

4461

Çok iyi

16% Complete

1034

Normal

5% Complete

352

Kötü

2% Complete

159

Çok kötü

1% Complete

98

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Antanas L 05/21/2019 Çift

    “Still very good but not quite as good as before.”

    Went tho R.Hideaway from Apr. 27th to May 4th 2019. Had been there for a week about 10 years ago. Everything was still quite good but seems like it has slipped a little. Food had really been exceptional then and now it is just good. The Mexican restaurant was SOOO very very slow. We were there for over 2 hours for just an average meal. The restaurant that stood out was the Spanish restaurant, where the food was very good but still not outstanding. We have been, among other places, in the general area of Mexico about 10 times in as many years and, perhaps because of this, this was not so inspiring this time. Reception and service was good and the rooms were clean and comfortable. However, even though the rooms had air-conditioning, the temperature could be set to anything you wanted but always stayed at 22.5 C (Fahrenheit 73) degrees. We checked with a number of guests and they all said that they had the same issue. Not much of a problem but there were some times it would have been more comfy fo change this. Beds and mattresses were very clean and comfortable. The mini fridge was pretty well stocked most of the time. The one thing that really stood out for us was the concierge of our villa. Miguel Domingo was our shining star. Any questions we had, he answered for us. A couple of times we needed things that were not available at the resort and he made it a point to get these for us. Wonderful personality and did a great job of checking our flight status, taking care of our return to the airport transportation, all the reservations for all the restaurants that we went to, etc., etc. Super employee and a great draw for someone to want to be in his villa when they come back. All in all, a good stay and certainly no regrets for having spent a week here.
    Round Indicators
    Exploration282103 05/20/2019 Çift

    “Perfect again”

    We just returned from an anniversary trip to Royal Hideaway Playacar. This was not our first visit there and hopefully won’t be our last. Our stay was very enjoyable. We love the staff, they are so kind and work so hard to ensure that your stay is perfect. The resort is beautiful with well maintained grounds. We enjoy the small intimate setting, the low key entertainment, and the fine dining. Our room was sufficiently cool, clean, spacious enough for our needs, and with comfortable beds and pillows. We don’t love the noisy ceiling fans but in the grand scheme of things, that’s only a small thing. The pools are nice, clean (I saw them test the water each day we were there), and with comfortable poolside seating. It can be difficult to find a place at the pool as guests leave their personal belongings there at the crack of dawn, a situation easily remedied if the resort would somehow limit the time unoccupied chairs might be “saved. We enjoyed our meals, and appreciate the dining experience, including the dress code and reservation policy. We don’t take the time often enough at home to enjoy dining as opposed to eating so this is nice for us. At the spa we had a couples massage (Rosa and Giovanna) and have never had better. The check in/check out process was quick and easy. There was a considerable amount of seaweed on the beach but a group of men worked tirelessly to clear it. For us, the resort is the perfect place to go to relax, recharge, and enjoy each other’s company.

    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    loomosh SLC. 05/20/2019 Çift

    “Incredible service, beautiful grounds, relaxing pools, right on the beach, fantastic food...this resort has it ALL!”

    We will never forget our stay at RH! We did pay for a room upgrade but weren’t given one when we arrived. We tried again but were given the same ground level room with no view. Third try we were offered a better view, we were exhausted from a full day of travel and just went with it even though I’m not convinced we got the room upgrade we paid for. This was the only glitch during our stay!! The rest was an all around amazing experience! The service you get here is like no other, everyone was so kind and seemed to enjoy helping us. We loved our concierge, Michelle Gómez. She was so sweet! She had all of our dinners reserved and set for us, and she seriously made my birthday one to remember. She had our room decorated, and I’m sure she had something to do with the happy birthday dessert I was surprised with at Palazzo (they sang to me too❤️) All of our servers were fantastic and were right there for anything we needed. It was such a nice, relaxing stay. We were actually there to celebrate our 20th anniversary, but happened to be there over my birthday and Mother’s Day. What a perfect way to celebrate! If you are looking for a party scene, this probably isn’t the place. RH is more upscale elegance, with a quiet, relaxing vibe. Perfect for us! Right on the beach, small enough that it felt a bit quaint but such a large property that we never felt overcrowded. We usually had one of the pools to ourselves! I would go back again in a heartbeat and can see why so many guests are regulars. We definitely fell in love with Playa del Carmen and RH had a lot to do with that.

    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Loomosh, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Discover09780018357 Lindenwold, New Jersey. 05/19/2019 Çift

    “Carl/Debra”

    Great resort. However, it was better before the "Barcleo" group became involved. This was our 5th visit, therefore, we are very familiar with this hotel. The refrigerator in our room did not work the entire, visit even though we reported it on the first day.

    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Tour47306567798 05/19/2019 Çift

    “Fabulous!”

    This is an amazing property! It is beautiful and has a wonderful atmosphere. It has hidden pools surrounded by tropical plants through out the property. There are ponds and paths lit at night with music playing. The restaurants are amazing. The service was wonderful! We loved it.

    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 21 2019
    • Çift

    Antanas L

    “Still very good but not quite as good as before.”


    Went tho R.Hideaway from Apr. 27th to May 4th 2019. Had been there for a week about 10 years ago. Everything was still quite good but seems like it has slipped a little. Food had really been exceptional then and now it is just good. The Mexican restaurant was SOOO very very slow. We were there for over 2 hours for just an average meal. The restaurant that stood out was the Spanish restaurant, where the food was very good but still not outstanding. We have been, among other places, in the general area of Mexico about 10 times in as many years and, perhaps because of this, this was not so inspiring this time. Reception and service was good and the rooms were clean and comfortable. However, even though the rooms had air-conditioning, the temperature could be set to anything you wanted but always stayed at 22.5 C (Fahrenheit 73) degrees. We checked with a number of guests and they all said that they had the same issue. Not much of a problem but there were some times it would have been more comfy fo change this. Beds and mattresses were very clean and comfortable. The mini fridge was pretty well stocked most of the time. The one thing that really stood out for us was the concierge of our villa. Miguel Domingo was our shining star. Any questions we had, he answered for us. A couple of times we needed things that were not available at the resort and he made it a point to get these for us. Wonderful personality and did a great job of checking our flight status, taking care of our return to the airport transportation, all the reservations for all the restaurants that we went to, etc., etc. Super employee and a great draw for someone to want to be in his villa when they come back. All in all, a good stay and certainly no regrets for having spent a week here.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 20 2019
    • Çift

    Exploration282103

    “Perfect again”


    We just returned from an anniversary trip to Royal Hideaway Playacar. This was not our first visit there and hopefully won’t be our last. Our stay was very enjoyable. We love the staff, they are so kind and work so hard to ensure that your stay is perfect. The resort is beautiful with well maintained grounds. We enjoy the small intimate setting, the low key entertainment, and the fine dining. Our room was sufficiently cool, clean, spacious enough for our needs, and with comfortable beds and pillows. We don’t love the noisy ceiling fans but in the grand scheme of things, that’s only a small thing. The pools are nice, clean (I saw them test the water each day we were there), and with comfortable poolside seating. It can be difficult to find a place at the pool as guests leave their personal belongings there at the crack of dawn, a situation easily remedied if the resort would somehow limit the time unoccupied chairs might be “saved. We enjoyed our meals, and appreciate the dining experience, including the dress code and reservation policy. We don’t take the time often enough at home to enjoy dining as opposed to eating so this is nice for us. At the spa we had a couples massage (Rosa and Giovanna) and have never had better. The check in/check out process was quick and easy. There was a considerable amount of seaweed on the beach but a group of men worked tirelessly to clear it. For us, the resort is the perfect place to go to relax, recharge, and enjoy each other’s company.


    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 20 2019
    • SLC
    • Çift

    loomosh

    “Incredible service, beautiful grounds, relaxing pools, right on the beach, fantastic food...this resort has it ALL!”


    We will never forget our stay at RH! We did pay for a room upgrade but weren’t given one when we arrived. We tried again but were given the same ground level room with no view. Third try we were offered a better view, we were exhausted from a full day of travel and just went with it even though I’m not convinced we got the room upgrade we paid for. This was the only glitch during our stay!! The rest was an all around amazing experience! The service you get here is like no other, everyone was so kind and seemed to enjoy helping us. We loved our concierge, Michelle Gómez. She was so sweet! She had all of our dinners reserved and set for us, and she seriously made my birthday one to remember. She had our room decorated, and I’m sure she had something to do with the happy birthday dessert I was surprised with at Palazzo (they sang to me too❤️) All of our servers were fantastic and were right there for anything we needed. It was such a nice, relaxing stay. We were actually there to celebrate our 20th anniversary, but happened to be there over my birthday and Mother’s Day. What a perfect way to celebrate! If you are looking for a party scene, this probably isn’t the place. RH is more upscale elegance, with a quiet, relaxing vibe. Perfect for us! Right on the beach, small enough that it felt a bit quaint but such a large property that we never felt overcrowded. We usually had one of the pools to ourselves! I would go back again in a heartbeat and can see why so many guests are regulars. We definitely fell in love with Playa del Carmen and RH had a lot to do with that.


    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Loomosh, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 19 2019
    • Lindenwold, New Jersey
    • Çift

    Discover09780018357

    “Carl/Debra”


    Great resort. However, it was better before the "Barcleo" group became involved. This was our 5th visit, therefore, we are very familiar with this hotel. The refrigerator in our room did not work the entire, visit even though we reported it on the first day.


    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 19 2019
    • Çift

    Tour47306567798

    “Fabulous!”


    This is an amazing property! It is beautiful and has a wonderful atmosphere. It has hidden pools surrounded by tropical plants through out the property. There are ponds and paths lit at night with music playing. The restaurants are amazing. The service was wonderful! We loved it.


    Gerente Community M - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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