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Allegro Palma Real hotel swimming pool
;
map

Mapa a poloha

Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Mezinárodní letiště Juan Gualberto Gómez, Varadero

4 km Golfový klub Varadero

0 km Varadero

Názory klientů

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Allegro Palma Real

3.0/5 Round Indicators
| 3229 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

12% Complete

393

Velmi dobré

33% Complete

1091

Normální

25% Complete

833

Špatné

13% Complete

449

Velmi špatné

14% Complete

463

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    Round Indicators
    Evelyn021 Montreal, Kanada. 10/14/2019 Páry

    “Allegro Palma Real Worse Hotel In Varadero”

    First of all I just want to make sure people understand that I'm not a complainer, I've in Cuba 4 Times and I Can say that I Love this country, my first 3 trips there were amazing with family and friends one time was for my brother's wedding in Cayo Coco it was amazing. However this time we went to Varadero with my Husband.. worse service ever, people were really rude I got yelled because I was for a glass of water to one of the waiter but because I was not setting on his side que told me to go ask somebody else. The room was disgusting very dirty, my Towell my " new towell" has some spot of dry blood, it took 4 days for them to give me a new one event tho I kept on going to the lobby to ask for a new one .. so had to use a small one for 4 days until I got frustrated the cleaning lady gave me one. At the restaurant the food had (animal hair) the smell of garbage every where on the restaurant, The bar at the lobby had only two drinks Beer and one drink mix of orange juice and Rum, nothing else for 7 days I can't believe you're in a all inclusive and they don't have Pina colada or mojito at least! The restaurant that the have a the beach they tell you that you have to wait because they don't know if there's good coming for the day or not .. and when they have it's like a dry chicken old from I don't know how many days ... Same for the drinks same two drinks for 7 days .. you want a Pina colada there's a guys selling them at the beach. If you have any problems at the reception they tell you they can't do anything for you and if your internet doesn't work it's not their problem it's your Phone that doesn't work .. so you lost one hours trying to get to the wifi and you need to buy a new one because they won't do anything to help you with that. The pool didn't have any treatment for 7 days so instead do being blue it was green water .. we only found out the last day. My husband and I had to go out every night to eat at the local restaurant which are really good :) The Beatles Bar it's amazing too :) All this to say please don't go to this place I can't believe that Air Transat and Air Canada sent people there such a shameful place.
    Round Indicators
    Jdmatt2019 10/10/2019 Krátké dovolené s přáteli

    “Decent hotel, lacking some entertainment”

    It's a great hotel. However ever since our last visit, a lot has changed. I was there in October of 2018 and it was great. Entertainment was also great where we had the option to go to the club at night. Now that same club is closed. There is zero entertainment left for the night time. Speaking with many returning customers at the resort and they all had the same expression. The younger crowd needs something to do at night and not just hang out at the lobby... Management needs to look into this matter and find a solution. Especially for the younger, returning customers who would like some entertainment at night. This resort depends on returning customers, if they stop returning then it's bad for business.

    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
     Hola!! In allegro Palma Real we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Guest Services

    Round Indicators
    Ron P Manchester, Spojené království. 10/09/2019

    “Nice staff, but the hotel is awful.”

    This is easily my worst holiday experience. The hotel needs investment - plenty of it. Our first room was so bad my wife cried. We had to spend one night in it with noTV. We'd booked a double room and didn't get it - apparently they only have two such rooms. The air conditioning could not be altered and we shivered at night. The food lacked flavour and was over-cooked. The 'Mojito' bar didn't serve the drink! The staff were really good though and the service in the restaurant could not be faulted. We had 2 excellent waitresses so they can be exempted from this review! 12 years ago we went to Southern Cuba and had a great time, so we were completely taken by surprise. The hotel even ran out of beer - twice. Soft drinks in the restaurant only lasted for about one day per week. Bars that should have been open began to close, even the one by the remaining pool (they had two, but only one had water in it). I'm glad I went to old Havana though.... I wanted to have a good time but it was just impossible.

    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
     Hola!! We were very disappointed to read your experience during your stay in our allegro Palma Real hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Guest Services

    Round Indicators
    Ray L Sylvan Lake, Kanada. 10/08/2019

    “Third time here , will be back !!!”

    I love this hotel! Food , not so good. Great service more then makes up for it. From the time my Wife and me walked in we were treated very well. The place may not be ideal, but my wife and i are both 30 yr plus hospitality workers , and we love it here, Cant say enough about the staff, Thanks

    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
     Hola!! We first would like to thank you for making our allegro Palma Real your preferred choice for your holidays in Varadero , it is always a pleasure to welcome back our most loyal guests year after year. Guest Services

    Round Indicators
    judithvanvelden 10/01/2019 Páry

    “WORST of the worst”

    Worst hotel we have ever been to! The food is horrendous, or they ran out of everything.. a lot of stuff gets stolen (towels, purses etc), the staff is reluctant to help and the hotel is overall badly maintained.. So happy we could leave within 24 hours.. Please give yourself a break and don't go here!

    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
     Hola!! Although we sincerely regret reading that your stay at our allegro Palma Real fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Guest Services

    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • Montreal, Kanada
    • Páry

    Evelyn021

    “Allegro Palma Real Worse Hotel In Varadero”


    First of all I just want to make sure people understand that I'm not a complainer, I've in Cuba 4 Times and I Can say that I Love this country, my first 3 trips there were amazing with family and friends one time was for my brother's wedding in Cayo Coco it was amazing. However this time we went to Varadero with my Husband.. worse service ever, people were really rude I got yelled because I was for a glass of water to one of the waiter but because I was not setting on his side que told me to go ask somebody else. The room was disgusting very dirty, my Towell my " new towell" has some spot of dry blood, it took 4 days for them to give me a new one event tho I kept on going to the lobby to ask for a new one .. so had to use a small one for 4 days until I got frustrated the cleaning lady gave me one. At the restaurant the food had (animal hair) the smell of garbage every where on the restaurant, The bar at the lobby had only two drinks Beer and one drink mix of orange juice and Rum, nothing else for 7 days I can't believe you're in a all inclusive and they don't have Pina colada or mojito at least! The restaurant that the have a the beach they tell you that you have to wait because they don't know if there's good coming for the day or not .. and when they have it's like a dry chicken old from I don't know how many days ... Same for the drinks same two drinks for 7 days .. you want a Pina colada there's a guys selling them at the beach. If you have any problems at the reception they tell you they can't do anything for you and if your internet doesn't work it's not their problem it's your Phone that doesn't work .. so you lost one hours trying to get to the wifi and you need to buy a new one because they won't do anything to help you with that. The pool didn't have any treatment for 7 days so instead do being blue it was green water .. we only found out the last day. My husband and I had to go out every night to eat at the local restaurant which are really good :) The Beatles Bar it's amazing too :) All this to say please don't go to this place I can't believe that Air Transat and Air Canada sent people there such a shameful place.


    HODNOCENÍ

    Round Indicators

    • říjen 10 2019
    • Krátké dovolené s přáteli

    Jdmatt2019

    “Decent hotel, lacking some entertainment”


    It's a great hotel. However ever since our last visit, a lot has changed. I was there in October of 2018 and it was great. Entertainment was also great where we had the option to go to the club at night. Now that same club is closed. There is zero entertainment left for the night time. Speaking with many returning customers at the resort and they all had the same expression. The younger crowd needs something to do at night and not just hang out at the lobby... Management needs to look into this matter and find a solution. Especially for the younger, returning customers who would like some entertainment at night. This resort depends on returning customers, if they stop returning then it's bad for business.


    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
    Hola!! In allegro Palma Real we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Guest Services

    HODNOCENÍ

    Round Indicators

    • říjen 9 2019
    • Manchester, Spojené království

    Ron P

    “Nice staff, but the hotel is awful.”


    This is easily my worst holiday experience. The hotel needs investment - plenty of it. Our first room was so bad my wife cried. We had to spend one night in it with noTV. We'd booked a double room and didn't get it - apparently they only have two such rooms. The air conditioning could not be altered and we shivered at night. The food lacked flavour and was over-cooked. The 'Mojito' bar didn't serve the drink! The staff were really good though and the service in the restaurant could not be faulted. We had 2 excellent waitresses so they can be exempted from this review! 12 years ago we went to Southern Cuba and had a great time, so we were completely taken by surprise. The hotel even ran out of beer - twice. Soft drinks in the restaurant only lasted for about one day per week. Bars that should have been open began to close, even the one by the remaining pool (they had two, but only one had water in it). I'm glad I went to old Havana though.... I wanted to have a good time but it was just impossible.


    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
    Hola!! We were very disappointed to read your experience during your stay in our allegro Palma Real hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Guest Services

    HODNOCENÍ

    Round Indicators

    • říjen 8 2019
    • Sylvan Lake, Kanada

    Ray L

    “Third time here , will be back !!!”


    I love this hotel! Food , not so good. Great service more then makes up for it. From the time my Wife and me walked in we were treated very well. The place may not be ideal, but my wife and i are both 30 yr plus hospitality workers , and we love it here, Cant say enough about the staff, Thanks


    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
    Hola!! We first would like to thank you for making our allegro Palma Real your preferred choice for your holidays in Varadero , it is always a pleasure to welcome back our most loyal guests year after year. Guest Services

    HODNOCENÍ

    Round Indicators

    • říjen 1 2019
    • Páry

    judithvanvelden

    “WORST of the worst”


    Worst hotel we have ever been to! The food is horrendous, or they ran out of everything.. a lot of stuff gets stolen (towels, purses etc), the staff is reluctant to help and the hotel is overall badly maintained.. So happy we could leave within 24 hours.. Please give yourself a break and don't go here!


    BarceloSmAb, Gerente v zařízení Allegro Palma Real, odpověděl na tuto recenzi.
    Hola!! Although we sincerely regret reading that your stay at our allegro Palma Real fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Guest Services

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód“) je kombinací písmen anebo čísel umožňující slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a příslušná sleva vám bude z této rezervace odečtena. Po zadání kódu budou již ceny zobrazené v 1. kroku rezervačního procesu zahrnovat uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo nadstandardních služeb ani pro ceny posledních pokojů, které jsou ještě v nabídce. Přípustný je pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 20 % z ceny, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, milleniálové, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá platné úřední dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nebudou splněny podmínky, si hotel vyhrazuje právo doúčtovat dané částky odečtené při původní rezervaci.

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