Barceló Royal Beach Hotel Interiors
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Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28,3 km Letiště Burgas

8 km Etnografické muzeum Nesebar

156 km Golfové hřiště Cavarna

82 km Rezervace Ropotamo

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Barceló Royal Beach

4.0/5 Round Indicators
| 1237 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

44% Complete

555

Velmi dobré

28% Complete

350

Normální

14% Complete

179

Špatné

7% Complete

88

Velmi špatné

5% Complete

65

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    kenandamanda london. 12/10/2018 Krátké dovolené s přáteli

    “Nice Hotel”

    Nice hotel, very spacious, great rooms, well equipped. Nice gym, sauna, massage etc. large pool area. Surrounded by shops. Good room service. Rooms very well kitted out. Had no problems during my stay. would stay again for sure. resort was nice, close to beach, great for buying fake designer goods, and they are quality too, very cheap. i would definately go back to this hotel and resort. djanny restaurant nearby is superb and has great food at low price.
    Round Indicators
    thomascarlet Aberdeen, Spojené království. 12/02/2018

    “Good value but not 4 star”

    Bulgaria for the first time. Not for us. If you like low cost, beach by day and boozy nights you’ll love it. But most definitely not for us. The locals can be very withdrawn. A smile and a friendly hello costs nothing. Just a different culture I think.

    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear thomascarlet, Thank you for being a guest of Barcelo Royal Beach and for taking the time to share with us your important feedback. We are sorry that you have note been fully satisfied with the destination, still we do hope that our closed complex has managed to offer you comfort and nice memories. In addition to that, we would like to advise that Sunny Beach offers a variety of sports and spare-time activities and we will be pleased to assist you in making your holiday an enjoyable one with more details . Please do not hesitate to contact us if you would like to share any further comments as your opinion will help us constantly improve our services. Finally, we would like to thank you again and to express our hope to welcome you again in near future as we do believe that the area has a lot of potential to offer for the satisfaction of our guests. Best regards, The Management

    Round Indicators
    ericdinnes0511 Croydon, Spojené království. 10/07/2018 Páry

    “Disappointed holiday”

    I requested a room to be on a higher level so we could have a better view.you gave us aroom over looking 2 flat roofs no view of pool as requested thanks for that ruined my time with my wife I will not forgive for that.

    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear ericdinnes0511, First of all, we would like to thank you for choosing Barceló Royal Beach for your vacation in Bulgaria and for being as kind as to share with us your feedback. We are sincerely sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website. Rooms with sea and pool views are usually rooms of a higher category than standard rooms. We have checked our original reservation and the type of the unit reserved is a standard Residential suite. For a future occasion we strongly recommend you to visit our website to get all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Finally, we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló Royal Beach holiday experience an unforgettable one for all the right reasons. Kind regards, The Management

    Round Indicators
    Jennifer T Coatbridge, Spojené království. 10/07/2018 Páry

    “Definitely NOT 5*”

    First time (and last) in Bulgaria. Hotel was lovely, rooms large and spacious with huge balcony/terrace with sun loungers etc. Reception and bar staff very pleasant. Food was very good, good variety and plenty of it. Pool area very pleasant. Entertainment Team also very friendly and pleasant. However, it goes down hill from here. Housekeeping was almost non existent - Toilet floor didn't see a mop in the two weeks we stayed. Toilet never saw a bit of bleach. Towels were changed frequently and bed changed once in the two weeks. The restaurant was a joke!! Breakfast time and dinner time was chaotic to say the least. Staff exceptionally rude and obviously didn't care about customers. My husband asked for wine one evening and was told they had run out (?!). He asked if they could get him one from the bar outside the restaurant and was told "No" then she walked off!!! Tables took forever to clear. food on the floor not cleared up, obviously a safety hazard. They were clearly short-staffed as it was coming towards the end of the season but they still had guests so why was this allowed to happen. However, this did not deter us from enjoying ourselves, we just dreaded meal times! Something clearly needs to be addressed with regards to the eating arrangements.

    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear Jennifer T, Thank you very much for choosing Barceló Royal Beach and for sharing with us your detailed comments. We appreciate your positive feedback regarding our facilities, including our spacious and modern units and our lovely pool and garden area. Thank you as well for your positive words regarding the staff at our reception and at the bars, together with our animation team. It is great as well that our Executive Chef 's cuisine managed to satisfy your taste as the team is trying its best to serve fresh local and international meals. Still we are sorry to read that you have experienced inconvenience with the cleaning of the unit and the restaurant service. Please accept our apologies and be kindly assured that your constructive comments have been already taken into consideration. Finally, we do hope to have the opportunity to serve you again in order to manage to meet your requirements this time. Please do not hesitate to contact us for any assistance needed as it will be our pleasure to welcome you in near future. Kind regards, The Management

    Round Indicators
    geoffreyp282 Huntingdon, Spojené království. 06/25/2014

    “Nezvládali jsme to”

    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.

    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

    HODNOCENÍ

    Round Indicators

    • prosinec 10 2018
    • london
    • Krátké dovolené s přáteli

    kenandamanda

    “Nice Hotel”


    Nice hotel, very spacious, great rooms, well equipped. Nice gym, sauna, massage etc. large pool area. Surrounded by shops. Good room service. Rooms very well kitted out. Had no problems during my stay. would stay again for sure. resort was nice, close to beach, great for buying fake designer goods, and they are quality too, very cheap. i would definately go back to this hotel and resort. djanny restaurant nearby is superb and has great food at low price.


    HODNOCENÍ

    Round Indicators

    • prosinec 2 2018
    • Aberdeen, Spojené království

    thomascarlet

    “Good value but not 4 star”


    Bulgaria for the first time. Not for us. If you like low cost, beach by day and boozy nights you’ll love it. But most definitely not for us. The locals can be very withdrawn. A smile and a friendly hello costs nothing. Just a different culture I think.


    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear thomascarlet, Thank you for being a guest of Barcelo Royal Beach and for taking the time to share with us your important feedback. We are sorry that you have note been fully satisfied with the destination, still we do hope that our closed complex has managed to offer you comfort and nice memories. In addition to that, we would like to advise that Sunny Beach offers a variety of sports and spare-time activities and we will be pleased to assist you in making your holiday an enjoyable one with more details . Please do not hesitate to contact us if you would like to share any further comments as your opinion will help us constantly improve our services. Finally, we would like to thank you again and to express our hope to welcome you again in near future as we do believe that the area has a lot of potential to offer for the satisfaction of our guests. Best regards, The Management

    HODNOCENÍ

    Round Indicators

    • říjen 7 2018
    • Croydon, Spojené království
    • Páry

    ericdinnes0511

    “Disappointed holiday”


    I requested a room to be on a higher level so we could have a better view.you gave us aroom over looking 2 flat roofs no view of pool as requested thanks for that ruined my time with my wife I will not forgive for that.


    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear ericdinnes0511, First of all, we would like to thank you for choosing Barceló Royal Beach for your vacation in Bulgaria and for being as kind as to share with us your feedback. We are sincerely sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website. Rooms with sea and pool views are usually rooms of a higher category than standard rooms. We have checked our original reservation and the type of the unit reserved is a standard Residential suite. For a future occasion we strongly recommend you to visit our website to get all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Finally, we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló Royal Beach holiday experience an unforgettable one for all the right reasons. Kind regards, The Management

    HODNOCENÍ

    Round Indicators

    • říjen 7 2018
    • Coatbridge, Spojené království
    • Páry

    Jennifer T

    “Definitely NOT 5*”


    First time (and last) in Bulgaria. Hotel was lovely, rooms large and spacious with huge balcony/terrace with sun loungers etc. Reception and bar staff very pleasant. Food was very good, good variety and plenty of it. Pool area very pleasant. Entertainment Team also very friendly and pleasant. However, it goes down hill from here. Housekeeping was almost non existent - Toilet floor didn't see a mop in the two weeks we stayed. Toilet never saw a bit of bleach. Towels were changed frequently and bed changed once in the two weeks. The restaurant was a joke!! Breakfast time and dinner time was chaotic to say the least. Staff exceptionally rude and obviously didn't care about customers. My husband asked for wine one evening and was told they had run out (?!). He asked if they could get him one from the bar outside the restaurant and was told "No" then she walked off!!! Tables took forever to clear. food on the floor not cleared up, obviously a safety hazard. They were clearly short-staffed as it was coming towards the end of the season but they still had guests so why was this allowed to happen. However, this did not deter us from enjoying ourselves, we just dreaded meal times! Something clearly needs to be addressed with regards to the eating arrangements.


    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear Jennifer T, Thank you very much for choosing Barceló Royal Beach and for sharing with us your detailed comments. We appreciate your positive feedback regarding our facilities, including our spacious and modern units and our lovely pool and garden area. Thank you as well for your positive words regarding the staff at our reception and at the bars, together with our animation team. It is great as well that our Executive Chef 's cuisine managed to satisfy your taste as the team is trying its best to serve fresh local and international meals. Still we are sorry to read that you have experienced inconvenience with the cleaning of the unit and the restaurant service. Please accept our apologies and be kindly assured that your constructive comments have been already taken into consideration. Finally, we do hope to have the opportunity to serve you again in order to manage to meet your requirements this time. Please do not hesitate to contact us for any assistance needed as it will be our pleasure to welcome you in near future. Kind regards, The Management

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Huntingdon, Spojené království

    geoffreyp282

    “Nezvládali jsme to”


    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.


    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

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