Barceló Royal Beach Hotel Interiors
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Barceló Royal Beach

Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28,3 km Letiště Burgas

8 km Etnografické muzeum Nesebar

156 km Golfové hřiště Cavarna

82 km Rezervace Ropotamo

Premios y Reconocimientos Prizes and awards

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Barceló Royal Beach

4.0/5 Round Indicators
| 1154 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

44% Complete

517

Velmi dobré

28% Complete

330

Normální

14% Complete

164

Špatné

7% Complete

83

Velmi špatné

5% Complete

60

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    Round Indicators
    Nir S 07/16/2018 S rodinou

    “Average”

    The hotel is located in a good spot, next to many restaurants and close to the beach and all of the attractions. The rooms were big - but the cleaning was not at a very high standard. Make sure to ask for a balcony facing away from the sunset, because you will bake out there from 13:00-19:00. The food was average, they charge for water (and all other beverages) at dinner unless you are a full board guest, and you can’t bring your own bottle. Even half board guests don’t have drinks included. The bottles we bought from them were hot - not warm - hot as if they had been in an outdoor garage. It wasn’t a great experience, we ended up going out to eat more often despite paying for the meals in advance. I recommend paying for dinner only if you really go, don’t order in advance. The pools were nice and big, plenty of space and a nice atmosphere.

    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear Nir S, We would like to thank you for your preference in selecting our Barceló Royal Beach for your holidays in Bulgaria, as well as for taking the time to tell us about your recent experience among us. We are glad that you liked our spacious units and our pool and garden area with 3 external pools, an inner one and a jacuzzi. Regarding the cleaning, we totally believe it is a priority so we would appreciate if in future occasions you reach the Reception with your concerns so our Housekeeping Manager could react right away. We are sorry if you have experienced any unpleasant experience regarding the temperature of the drink served, please note that the comments of the guests are crucial for us and our employees are available to perform the actions needed to make you feel attended in the best manner. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, The Management

    Round Indicators
    Martin F 07/14/2018 S rodinou

    “Lovely hotel and lovely staff”

    Still here at the moment but I have to say that it has been a wonderful stay... I had a large double room, the room is very spacious and clean... 6th floor with a nice view.(to be honest the view is good both sides of the hotel) The restaurants are lovely (not too busy at all) and whatever negative reviews say about the food I would disagree with. I have travelled around the world and the food is lovely nothing bad to say... great selection and very tasty. The 3 pools are great and there is generally always a few loungers spare ... but the beach is literally a 2-3 min walk with ample loungers. 3 bars too where the bar staff are very friendly and more than happy to assist you make your own cocktail etc etc... Overall I think the hotel is very clean and tidy and has a lovely atmosphere and feel nothing broken and has a lovely spa/ gym facilities. I would say quite family orientated which is a good thing as everyone is happy. All In all I would 100% reccommend this hotel for anyone looking for a lovely holiday in sunny beach.
    Round Indicators
    Fiona986 Leeds, Spojené království. 07/14/2018 S rodinou

    “Large 1 bed apartment”

    We are still here, me, my husband & my step-daughter who is 16, just lounging round the pool area so thought I’d write a review. Our room is very spacious and was given a great view of the pool & sea from the 8th floor. Clean, everything you need in the room, hair dryer, cooker, fridge, air-con etc. The hotel is general is very nice, well looked after. It is just extremely busy you have to get up early to reserve a sun lounger! Which is annoying. Main bars/nightlife etc are 10 mins walk if that, great water park down the road too. Great local bar called ‘pub’!! Really friendly and beer cheap with 2-4-1 cocktails everyday! Food lovely too. Overall I would say this hotel is aimed at families.
    Round Indicators
    Lynn Q 07/14/2018 Páry

    “Good hotel”

    Just got back from a one week holiday at this hotel. We travelled as a couple and my husband is in a wheelchair. On arrival the check in was quick, as we arrived late at night we had missed evening meal and the hotel did provide snacks for us. We didn't take this up as we were tired. Our room was in E block and we had a sea and pool view. The room was spacious and clean. We had usual hotel room facilities, however no coffee or tea. This would have been welcomed after a long day of travelling. Food in restaurant was excellent and plenty of choice. The staff were exceptional in here, always making sure my husband was able to get to a table with easy access and bringing him drinks (usually self service}. The pool areas were big and always able to get a bed. Pool bar was good and staff here were also excellent, bringing drinks to table for my husband and always asking if he needed anything. The only complaint I would have about this hotel is the entertainment staff, they didn't seem to ask if anybody wanted to join in with activities, and daily activities were the same everyday. There was water activities advertised, however these never seemed to take place. On the whole it is a lovely hotel and I would most definitely recommend it.
    Round Indicators
    geoffrey p Huntingdon, Spojené království. 06/25/2014

    “Nezvládali jsme to”

    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.

    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

    HODNOCENÍ

    Round Indicators

    • červenec 16 2018
    • S rodinou

    Nir S

    “Average”


    The hotel is located in a good spot, next to many restaurants and close to the beach and all of the attractions. The rooms were big - but the cleaning was not at a very high standard. Make sure to ask for a balcony facing away from the sunset, because you will bake out there from 13:00-19:00. The food was average, they charge for water (and all other beverages) at dinner unless you are a full board guest, and you can’t bring your own bottle. Even half board guests don’t have drinks included. The bottles we bought from them were hot - not warm - hot as if they had been in an outdoor garage. It wasn’t a great experience, we ended up going out to eat more often despite paying for the meals in advance. I recommend paying for dinner only if you really go, don’t order in advance. The pools were nice and big, plenty of space and a nice atmosphere.


    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear Nir S, We would like to thank you for your preference in selecting our Barceló Royal Beach for your holidays in Bulgaria, as well as for taking the time to tell us about your recent experience among us. We are glad that you liked our spacious units and our pool and garden area with 3 external pools, an inner one and a jacuzzi. Regarding the cleaning, we totally believe it is a priority so we would appreciate if in future occasions you reach the Reception with your concerns so our Housekeeping Manager could react right away. We are sorry if you have experienced any unpleasant experience regarding the temperature of the drink served, please note that the comments of the guests are crucial for us and our employees are available to perform the actions needed to make you feel attended in the best manner. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, The Management

    HODNOCENÍ

    Round Indicators

    • červenec 14 2018
    • S rodinou

    Martin F

    “Lovely hotel and lovely staff”


    Still here at the moment but I have to say that it has been a wonderful stay... I had a large double room, the room is very spacious and clean... 6th floor with a nice view.(to be honest the view is good both sides of the hotel) The restaurants are lovely (not too busy at all) and whatever negative reviews say about the food I would disagree with. I have travelled around the world and the food is lovely nothing bad to say... great selection and very tasty. The 3 pools are great and there is generally always a few loungers spare ... but the beach is literally a 2-3 min walk with ample loungers. 3 bars too where the bar staff are very friendly and more than happy to assist you make your own cocktail etc etc... Overall I think the hotel is very clean and tidy and has a lovely atmosphere and feel nothing broken and has a lovely spa/ gym facilities. I would say quite family orientated which is a good thing as everyone is happy. All In all I would 100% reccommend this hotel for anyone looking for a lovely holiday in sunny beach.


    HODNOCENÍ

    Round Indicators

    • červenec 14 2018
    • Leeds, Spojené království
    • S rodinou

    Fiona986

    “Large 1 bed apartment”


    We are still here, me, my husband & my step-daughter who is 16, just lounging round the pool area so thought I’d write a review. Our room is very spacious and was given a great view of the pool & sea from the 8th floor. Clean, everything you need in the room, hair dryer, cooker, fridge, air-con etc. The hotel is general is very nice, well looked after. It is just extremely busy you have to get up early to reserve a sun lounger! Which is annoying. Main bars/nightlife etc are 10 mins walk if that, great water park down the road too. Great local bar called ‘pub’!! Really friendly and beer cheap with 2-4-1 cocktails everyday! Food lovely too. Overall I would say this hotel is aimed at families.


    HODNOCENÍ

    Round Indicators

    • červenec 14 2018
    • Páry

    Lynn Q

    “Good hotel”


    Just got back from a one week holiday at this hotel. We travelled as a couple and my husband is in a wheelchair. On arrival the check in was quick, as we arrived late at night we had missed evening meal and the hotel did provide snacks for us. We didn't take this up as we were tired. Our room was in E block and we had a sea and pool view. The room was spacious and clean. We had usual hotel room facilities, however no coffee or tea. This would have been welcomed after a long day of travelling. Food in restaurant was excellent and plenty of choice. The staff were exceptional in here, always making sure my husband was able to get to a table with easy access and bringing him drinks (usually self service}. The pool areas were big and always able to get a bed. Pool bar was good and staff here were also excellent, bringing drinks to table for my husband and always asking if he needed anything. The only complaint I would have about this hotel is the entertainment staff, they didn't seem to ask if anybody wanted to join in with activities, and daily activities were the same everyday. There was water activities advertised, however these never seemed to take place. On the whole it is a lovely hotel and I would most definitely recommend it.


    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Huntingdon, Spojené království

    geoffrey p

    “Nezvládali jsme to”


    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.


    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

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