Barceló Royal Beach Hotel Interiors
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Barceló Royal Beach

Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28,3 km Letiště Burgas

8 km Etnografické muzeum Nesebar

156 km Golfové hřiště Cavarna

82 km Rezervace Ropotamo

Premios y Reconocimientos Prizes and awards

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Barceló Royal Beach

4.0/5 Round Indicators
| 1112 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Umístění

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Pokoje

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

45% Complete

506

Velmi dobré

28% Complete

312

Normální

13% Complete

155

Špatné

7% Complete

83

Velmi špatné

5% Complete

56

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    Round Indicators
    dawntomo Middlesbrough. 06/19/2018

    “Beautiful hotel”

    We had a Residential suite, it was,spacious & spotlessly clean, great features, hotel very secure, pool area vast & had no trouble in getting a lovely wooden sunbed, towels & pads for loungers provided by hotel. Staff seemed very pleasent. Would stay here again as in great location for beach, strip e.g. Hotel staff were very conscious of other travellers comfort i.e removing towels from beds that had not been used for over an hour and also any boisterous behaviour will not be tolerated and was dealt with straight away. Very refreshing!!! Extensive range of toiletries in room along with iron & ironingboard, free safe and lovely wooden furniture on your balcony
    Round Indicators
    930laurence Sheffield, Spojené království. 06/19/2018 Páry

    “Terrible Service & A Badly Managed Hotel”

    Arrived home from Barcelo Royal Hotel today. Its a nice hotel, with lovely rooms - great pools and good position to explore the beach. However the service levels at the Hotel are some of the worst I have ever seen (and I am very well travelled) - Management are rude - not only too me, when I complained - but we saw three stand-up shouting and swearing arguments between management and customers. We also witnessed an attack on a lady during the entertainment one evening, and the response via management was pathetic. The food is adverage to poor, the service in the restaurants is terrible, tables are constantly dirty and the Hotel Management feel it is ok to service raw pork and raw chicken to clients. My list of issues is extensive we are communicating with both TUI and Barcelo Head Office about our large list of FACTUAL problems (not an opinion) - documented with video and photographs. Lastly it was not just us experiencing these issues there are at least twenty to thirty clients communicating with their travel companies about the issues at the hotel. We feel totally misled by the hotel brochures and websites, management say on trip advisior speak to them whilst on holiday - we did that, and the General Manager was totally unprofessional and rude in his inability to listen and or take on our complaint. Definitely would NOT go back, nor would I recomend this hotel until management start managing and teaching their staff. The issues with staff, and their lack of skills is simply due to poor training - MANAGEMENT GETTING IT WRONG !!!
    Round Indicators
    lisacookies 06/19/2018 S rodinou

    “Lovely hotel ”

    Currently on holiday here with husband my 2 older children and their partners, we have 3 pool / sea view rooms which are really spacious clean and have big balconies and tea coffee making facilities, also have smart tvs in rooms large screen which enables you to watch you tube and access your Netflix account if you have one , pool area lovely plenty of sunbeds and pool towels available, food lovely drinks plentiful especially the cocktail menu , entertainment OK , would definitely recommend and visit again
    Round Indicators
    Holibobs19 06/19/2018 Páry

    “Nice but not quite 5 star”

    We stayed for 11 nights in a self catering residential suite. We had a lovely holiday and there were many positive points about this hotel - a few negatives but not to spoil the holiday. The positives: hotel is in a good central location if you want to be close to everything (but not right in it!), the pool area and gardens are very nice and well kept, we had a small balcony with a pool and sea view, rooms are a good size with small kitchenette. We ate out every day but did have a couple of beers around the pool and they were reasonably priced for a hotel (10 lev for 2 large beers), the bar food looked nice but we saw some people being hounded by seagulls which put us off ordering there. Reception and bar staff were lovely and very helpful. The negatives: for a 5* accommodation I was surprised at the state of the rusty bin in our bathroom - wouldn’t take much to update this. Also as mentioned by others the grouting etc in the showers are black and mouldy - again for a hotel that I presume is empty most of the winter I would have thought that small things like this could be sorted during this time. We were surprised at the lack of security provided by the security officers manning the front and rear entrances to the hotel/pool. It seemed that anyone could enter without wristbands and no challenge made. Although pleasant enough the cleaners didn’t do much actual cleaning - I don’t think our shower was cleaned at all during our stay and there was a blue ring on the edge of the shower when we arrived from another guests shampoo bottle. Finally although not everyone’s thing, we do usually enjoy getting involved with the animation teams and activities. Turned up for badminton on the first day (as per advert in hotel) nothing happening so ask male animator who shrugged his shoulders and said you can play if you really want to? No “hi where are you from?!” Or “I will play if nobody else is keen” seemed like he couldn’t be bothered and we very rarely heard any other activities being announced. Negatives aside it is a nice hotel in a built up area and we had a great time visiting again in Sunny Beach :)
    Round Indicators
    geoffrey p Huntingdon, Spojené království. 06/25/2014

    “Nezvládali jsme to”

    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.

    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

    HODNOCENÍ

    Round Indicators

    • červen 19 2018
    • Middlesbrough

    dawntomo

    “Beautiful hotel”


    We had a Residential suite, it was,spacious & spotlessly clean, great features, hotel very secure, pool area vast & had no trouble in getting a lovely wooden sunbed, towels & pads for loungers provided by hotel. Staff seemed very pleasent. Would stay here again as in great location for beach, strip e.g. Hotel staff were very conscious of other travellers comfort i.e removing towels from beds that had not been used for over an hour and also any boisterous behaviour will not be tolerated and was dealt with straight away. Very refreshing!!! Extensive range of toiletries in room along with iron & ironingboard, free safe and lovely wooden furniture on your balcony


    HODNOCENÍ

    Round Indicators

    • červen 19 2018
    • Sheffield, Spojené království
    • Páry

    930laurence

    “Terrible Service & A Badly Managed Hotel”


    Arrived home from Barcelo Royal Hotel today. Its a nice hotel, with lovely rooms - great pools and good position to explore the beach. However the service levels at the Hotel are some of the worst I have ever seen (and I am very well travelled) - Management are rude - not only too me, when I complained - but we saw three stand-up shouting and swearing arguments between management and customers. We also witnessed an attack on a lady during the entertainment one evening, and the response via management was pathetic. The food is adverage to poor, the service in the restaurants is terrible, tables are constantly dirty and the Hotel Management feel it is ok to service raw pork and raw chicken to clients. My list of issues is extensive we are communicating with both TUI and Barcelo Head Office about our large list of FACTUAL problems (not an opinion) - documented with video and photographs. Lastly it was not just us experiencing these issues there are at least twenty to thirty clients communicating with their travel companies about the issues at the hotel. We feel totally misled by the hotel brochures and websites, management say on trip advisior speak to them whilst on holiday - we did that, and the General Manager was totally unprofessional and rude in his inability to listen and or take on our complaint. Definitely would NOT go back, nor would I recomend this hotel until management start managing and teaching their staff. The issues with staff, and their lack of skills is simply due to poor training - MANAGEMENT GETTING IT WRONG !!!


    HODNOCENÍ

    Round Indicators

    • červen 19 2018
    • S rodinou

    lisacookies

    “Lovely hotel ”


    Currently on holiday here with husband my 2 older children and their partners, we have 3 pool / sea view rooms which are really spacious clean and have big balconies and tea coffee making facilities, also have smart tvs in rooms large screen which enables you to watch you tube and access your Netflix account if you have one , pool area lovely plenty of sunbeds and pool towels available, food lovely drinks plentiful especially the cocktail menu , entertainment OK , would definitely recommend and visit again


    HODNOCENÍ

    Round Indicators

    • červen 19 2018
    • Páry

    Holibobs19

    “Nice but not quite 5 star”


    We stayed for 11 nights in a self catering residential suite. We had a lovely holiday and there were many positive points about this hotel - a few negatives but not to spoil the holiday. The positives: hotel is in a good central location if you want to be close to everything (but not right in it!), the pool area and gardens are very nice and well kept, we had a small balcony with a pool and sea view, rooms are a good size with small kitchenette. We ate out every day but did have a couple of beers around the pool and they were reasonably priced for a hotel (10 lev for 2 large beers), the bar food looked nice but we saw some people being hounded by seagulls which put us off ordering there. Reception and bar staff were lovely and very helpful. The negatives: for a 5* accommodation I was surprised at the state of the rusty bin in our bathroom - wouldn’t take much to update this. Also as mentioned by others the grouting etc in the showers are black and mouldy - again for a hotel that I presume is empty most of the winter I would have thought that small things like this could be sorted during this time. We were surprised at the lack of security provided by the security officers manning the front and rear entrances to the hotel/pool. It seemed that anyone could enter without wristbands and no challenge made. Although pleasant enough the cleaners didn’t do much actual cleaning - I don’t think our shower was cleaned at all during our stay and there was a blue ring on the edge of the shower when we arrived from another guests shampoo bottle. Finally although not everyone’s thing, we do usually enjoy getting involved with the animation teams and activities. Turned up for badminton on the first day (as per advert in hotel) nothing happening so ask male animator who shrugged his shoulders and said you can play if you really want to? No “hi where are you from?!” Or “I will play if nobody else is keen” seemed like he couldn’t be bothered and we very rarely heard any other activities being announced. Negatives aside it is a nice hotel in a built up area and we had a great time visiting again in Sunny Beach :)


    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Huntingdon, Spojené království

    geoffrey p

    “Nezvládali jsme to”


    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.


    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

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