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Barceló Royal Beach Hotel Interiors
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Mapa a poloha

Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28,3 km Letiště Burgas

8 km Etnografické muzeum Nesebar

156 km Golfové hřiště Cavarna

82 km Rezervace Ropotamo

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Prizes and awards

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Barceló Royal Beach

4.0/5 Round Indicators
| 1375 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

44% Complete

609

Velmi dobré

27% Complete

384

Normální

14% Complete

198

Špatné

7% Complete

102

Velmi špatné

5% Complete

82

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    Round Indicators
    Lynniepooz 10/13/2019 S rodinou

    “Never felt so unwanted in our lives”

    Me and my 3 sisters booked a week here, 23-30 September 19. So disappointed in the service, and hearing the mantra "it's the end of the season" over and over again. We had no idea when we booked that these dates would constitute the last week of the season in Bulgaria. The hotel is rated as a 5 star hotel. We rated it as a 3 star hotel at best. We had booked 2 rooms on an all inclusive basis. We also paid an extra £158 for a room with a kitchenette, which we didn't get, as all guests were put into the same block to aid the hotel staff, so we ended up with a coffee machine that pumped out warm water and took 4 attempts to fill 1 cup. The gazebos on both of our balconies were ripped and tatty. The shower was dirty and leaked. The curtains at the windows needed laundering. The huge patio door on one room fell off on the last day, was reported to reception, but maintenance never fixed it. One of the two restaurants closed down on the 25th. This was the a la carte restaurant which we were supposed to be able to use once in a one week stay. "It's the end of the season". The Sports bar also closed down on the 25th, so we only had access to the lobby bar. "It's the end of the season". The buffet restaurant ran out of tea bags most mornings. "It's the end of the season". The buffet restaurant ran out of orange juice some mornings. "It's the end of the season". The lobby bar was running out of spirits, mixers and even Coke. "It's the end of the season". The pool bar was not serving any all inclusive snacks at all. "It's the end of the season". The pool staff stopped supplying mattresses for the sunbeds a few days into the week, so I had to go and get them off the sunbeds on the indoor pool. "It's the end of the season". The heating on the indoor po was turned off early in our stay. "It's the end of the season". On our last day, the buffet restaurant didn't bother opening for lunch or dinner, when we were assured both would be available as we paid 170 Lev to keep one of our rooms until 11pm. We had to go out for lunch, but were promised dinner would be available. I'm sure you can guess that the restaurant was still closed for dinner. I complained, and after 20 minutes, a manager came along while I was on the phone to TUI in the UK. She apologised, and admitted she had forgotten about us. She arranged for a 3 course a la carte menu to be made available for us, if we could wait for a short while. We happily agreed, as Sunny Beach was all but closed down by now, and we would have struggled to find anywhere to eat. I'm sure I don't need to tell you the mantra I was given as to why the restaurant was closed. I argued to the receptionist that it was not the end of the season until the last guest left the hotel. I was given a blank look. Plus points, believe it or not. Comfortable bed and pillows. Towels changed every day, bedding after 3 days. Maid service daily, although a 10 Lev note was taken from the coffee table in one of our rooms, and reception did nothing about it. Good choice of food in the restaurant at all meal times. But we did have raw pork and fish served. The barman in the evening, Nikolay (Niki), was so professional and attentive. He was tipped by all 4 of us. The lady at the pool bar, Velina, was also helpful and attentive. So there you have it. You can see the hotel has potential to be a good 4 star hotel, but achieving 5 stars, hmmm, that would be difficult. Would I come back? Not for the £2,800 we paid. Would I recommend? No. Attention to the treatment of guests is poor.
    Round Indicators
    tr4cy England. 10/06/2019 Páry

    “Good and Bad ”

    Having overlooked this hotel from last year's hotel balcony we decided to book it for this year.  The hotel itself is beautiful inside and out and first impressions were great.  We arrived after midnight to a great greeting from reception staff.  The choice of two restaurants was great and we dined at both during our all inclusive stay.  Our room was beautiful and better than we imagined.  We found the food great and there was always something to our liking. Now for the downside.   We're not really pool people but we're dismayed to find that the rule of the sunbeds around the pool was not enforced and many were taken up by 8 am each morning.  Treatment of some of the waiting staff was appalling and we witnessed on several occasions the restaurant manager (who was very sour faced for our whole stay) tearing strips off staff in front of guests which was very uncomfortable.  My husband passed on compliments to the manager on a particular dish one night. He continued walking away from him mumbling something. He never looked our way again and even passing by him didn't crack a smile. The lady manager too did exactly the same to waiting staff and reduced one lovely waitress to tears in front of our eyes.  By our second week this became worse and happened just about every time we were in either restaurant.  Awful treatment of staff in front of guests. No wonder the waiting staff looked so fed up if this is how they are treated by their managers in front of guests. A young chef who invariably managed the food counter in one restaurant was also very rude to guests and literally shouted at my husband for putting a serving spoon on the wrong plate.  Whilst we appreciate cross contamination of food, this was an error on my husband's part, but didn't warrant the humiliation given by this young chef at the top of his voice. On another occasion when we were at the serving trays together, he again shouted at my husband as a chip had fallen into the wrong tray.  Again he started to shout at my husband but this time I stepped in and told him in no uncertain terms to pipe down.  We witnessed this treatment of guests several times during our staff with this particular young man.  By our second week the hotel had begun to quieten down somewhat but several times we were left with a pile of dishes on our table which weren't readily taken away by staff, sometimes staff even walking past our table and not removing them.  Our room was beautiful but cleaning was lacking during our stay.  We stayed at a 3 star hotel last year and cleaning was impeccable.  Sadly at the Barcelo this wasn't the case.  Our bin was emptied and ashtray most days but for cleaning it left a lot to be desired.  We had to leave the hotel's note out to ask for our bed to be changed.  We had a bowl of fruit in the room which was a welcome on our arrival but some of this went mouldy yet still it remained in our room.  We ended up putting this in a bag and taking it down to a reception bin.  The floor was never cleaned during our stay. Overall a beautiful hotel, lovely room and delightful food marred by the miserableness of staff brought on by their own managers. Staff work long hours and to be humiliated in front of guests is a definate no in my eyes. How uncomfortable we felt at times has ensured that we won't return to this hotel and some staff we spoke to won't be either.

    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear Guest, We first would like to thank you for choosing our Barceló Royal Beach for your holidays in Bulgaria. The vision of our clients is the key to complete guest satisfaction, therefore we are very grateful as well for the time you spent writing this review. It is great that you felt warmly welcome upon arrival to our complex, we will certainly pass your positive comments to our Reception staff as they will be more than pleased to know how important is their professionalism for the creation of the first holiday memories of our clients. Thank you as well for your appraisal of the beauty of our premises, including our two Buffet restaurants and our spacious and modern units. At Barceló Royal Beach we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Still, we are sorry that you had experienced any issues with the free sunbeds at the pool area. Please note that as per the hotel policy reserving sunbeds is not allowed and our staff is engaged in its compliance, especially during the moments of highest occupancy. We would like to assure you that the corresponding employees are always available to assist you in case you need free sunbeds and there are any that have not been used for more than 30 minutes. In any case, we apologize if exceptionally during your stay we weren’t able to have a total control on this matter in a certain moment. Please accept our apologies if the cleaning of the unit was not performed as per our strict standards, for future occasions please share your constructive comments to the reception so we could detect and resolve the imperfections immediately. It is with great concern that we read your comments about negative treatment towards the staff as the professional attitude towards each of our team members is a must for Barcelo. We totally agree that the 5-star service starts will be experience of the employees at their job position and we would like to assure you that the corresponding corrective measures have been already implemented so no similar situations occur and no such impressions are left in our guests. In regards to the improper remarks made to your family at the buffet, we would like to strongly encourage you for future occasions to share your feedback right away so the Management team could react correspondingly in order to ensure the professional behavior of each of our team members at any time, as it should have been at first place. Again, we genuinely appreciate the time you took out of your day to inform us of the positive and negative sides of stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, The Management

    Round Indicators
    petedutfield11 Dover, Spojené království. 10/03/2019 Krátké dovolené s přáteli

    “Excellent ”

    We got off to a slightly arriving in the small hours of the morning and the on duty receptionist was not that welcoming . However the room was comfortable. For the remainder of our stay the staff were superb the all inclusive Chefs Buffet excellent . Location ideal.
    Round Indicators
    Chloe K 09/30/2019

    “Very Poor”

    I arrived at Barcelo on the 16th September the staff were not very welcoming at all, the hotel itself was really nice. I paid extra for all inclusive assuming the food would be nice and would not recommend it, nothing but a waste of money the food was the same most nights the range of drinks that are included in the all inclusive was poor also. There's no snacks around the pool other than nuts and crisps in a cup.There is very little entertainment in the hotel which leaves you having to go out every night. I would defiantly not return to this Hotel as I was left very disappointed.

    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear Chloe, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It has been an unpleasant surprise for us to read that you didn't enjoy our cuisine as the Executive Chef is following a two-week menu that includes a great variety of local and international meals in order to satisfy the expectations of all our guests. The evening meals are prepared in a thematic manner and the dinner offer includes Spanish, French, Mediterranean, Bulgarian, Mexican and other international cuisine. Please note as well, that in addition to the mentioned snacks at the pool, at the time you visit us snack food was provided at the Lobby bar and the Buffet Regarding the drinks, the All Inclusive offer include hot drinks, non-alcoholic drinks, local alcoholic beverages, different type of cocktails and we are sorry to read that you didn't enjoy it. In addition to that, the All Inclusive clients have a discount of 50 % of the rest of the drinks. In relation to the animation, we would like to advise that the program this season has included live shows, including a Circus show, a Sax show, a Brazilian show, a Bulgarian music duet, Bulgarian national dances and Latino show. Please do not hesitate to share with us your piece of advise regarding the animation that we would like to enjoy in case you decide to visit us again. Finally, we appreciate your time and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, The Management

    Round Indicators
    geoffreyp282 Huntingdon, Spojené království. 06/25/2014

    “Nezvládali jsme to”

    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.

    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
     Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

    HODNOCENÍ

    Round Indicators

    • říjen 13 2019
    • S rodinou

    Lynniepooz

    “Never felt so unwanted in our lives”


    Me and my 3 sisters booked a week here, 23-30 September 19. So disappointed in the service, and hearing the mantra "it's the end of the season" over and over again. We had no idea when we booked that these dates would constitute the last week of the season in Bulgaria. The hotel is rated as a 5 star hotel. We rated it as a 3 star hotel at best. We had booked 2 rooms on an all inclusive basis. We also paid an extra £158 for a room with a kitchenette, which we didn't get, as all guests were put into the same block to aid the hotel staff, so we ended up with a coffee machine that pumped out warm water and took 4 attempts to fill 1 cup. The gazebos on both of our balconies were ripped and tatty. The shower was dirty and leaked. The curtains at the windows needed laundering. The huge patio door on one room fell off on the last day, was reported to reception, but maintenance never fixed it. One of the two restaurants closed down on the 25th. This was the a la carte restaurant which we were supposed to be able to use once in a one week stay. "It's the end of the season". The Sports bar also closed down on the 25th, so we only had access to the lobby bar. "It's the end of the season". The buffet restaurant ran out of tea bags most mornings. "It's the end of the season". The buffet restaurant ran out of orange juice some mornings. "It's the end of the season". The lobby bar was running out of spirits, mixers and even Coke. "It's the end of the season". The pool bar was not serving any all inclusive snacks at all. "It's the end of the season". The pool staff stopped supplying mattresses for the sunbeds a few days into the week, so I had to go and get them off the sunbeds on the indoor pool. "It's the end of the season". The heating on the indoor po was turned off early in our stay. "It's the end of the season". On our last day, the buffet restaurant didn't bother opening for lunch or dinner, when we were assured both would be available as we paid 170 Lev to keep one of our rooms until 11pm. We had to go out for lunch, but were promised dinner would be available. I'm sure you can guess that the restaurant was still closed for dinner. I complained, and after 20 minutes, a manager came along while I was on the phone to TUI in the UK. She apologised, and admitted she had forgotten about us. She arranged for a 3 course a la carte menu to be made available for us, if we could wait for a short while. We happily agreed, as Sunny Beach was all but closed down by now, and we would have struggled to find anywhere to eat. I'm sure I don't need to tell you the mantra I was given as to why the restaurant was closed. I argued to the receptionist that it was not the end of the season until the last guest left the hotel. I was given a blank look. Plus points, believe it or not. Comfortable bed and pillows. Towels changed every day, bedding after 3 days. Maid service daily, although a 10 Lev note was taken from the coffee table in one of our rooms, and reception did nothing about it. Good choice of food in the restaurant at all meal times. But we did have raw pork and fish served. The barman in the evening, Nikolay (Niki), was so professional and attentive. He was tipped by all 4 of us. The lady at the pool bar, Velina, was also helpful and attentive. So there you have it. You can see the hotel has potential to be a good 4 star hotel, but achieving 5 stars, hmmm, that would be difficult. Would I come back? Not for the £2,800 we paid. Would I recommend? No. Attention to the treatment of guests is poor.


    HODNOCENÍ

    Round Indicators

    • říjen 6 2019
    • England
    • Páry

    tr4cy

    “Good and Bad ”


    Having overlooked this hotel from last year's hotel balcony we decided to book it for this year.  The hotel itself is beautiful inside and out and first impressions were great.  We arrived after midnight to a great greeting from reception staff.  The choice of two restaurants was great and we dined at both during our all inclusive stay.  Our room was beautiful and better than we imagined.  We found the food great and there was always something to our liking. Now for the downside.   We're not really pool people but we're dismayed to find that the rule of the sunbeds around the pool was not enforced and many were taken up by 8 am each morning.  Treatment of some of the waiting staff was appalling and we witnessed on several occasions the restaurant manager (who was very sour faced for our whole stay) tearing strips off staff in front of guests which was very uncomfortable.  My husband passed on compliments to the manager on a particular dish one night. He continued walking away from him mumbling something. He never looked our way again and even passing by him didn't crack a smile. The lady manager too did exactly the same to waiting staff and reduced one lovely waitress to tears in front of our eyes.  By our second week this became worse and happened just about every time we were in either restaurant.  Awful treatment of staff in front of guests. No wonder the waiting staff looked so fed up if this is how they are treated by their managers in front of guests. A young chef who invariably managed the food counter in one restaurant was also very rude to guests and literally shouted at my husband for putting a serving spoon on the wrong plate.  Whilst we appreciate cross contamination of food, this was an error on my husband's part, but didn't warrant the humiliation given by this young chef at the top of his voice. On another occasion when we were at the serving trays together, he again shouted at my husband as a chip had fallen into the wrong tray.  Again he started to shout at my husband but this time I stepped in and told him in no uncertain terms to pipe down.  We witnessed this treatment of guests several times during our staff with this particular young man.  By our second week the hotel had begun to quieten down somewhat but several times we were left with a pile of dishes on our table which weren't readily taken away by staff, sometimes staff even walking past our table and not removing them.  Our room was beautiful but cleaning was lacking during our stay.  We stayed at a 3 star hotel last year and cleaning was impeccable.  Sadly at the Barcelo this wasn't the case.  Our bin was emptied and ashtray most days but for cleaning it left a lot to be desired.  We had to leave the hotel's note out to ask for our bed to be changed.  We had a bowl of fruit in the room which was a welcome on our arrival but some of this went mouldy yet still it remained in our room.  We ended up putting this in a bag and taking it down to a reception bin.  The floor was never cleaned during our stay. Overall a beautiful hotel, lovely room and delightful food marred by the miserableness of staff brought on by their own managers. Staff work long hours and to be humiliated in front of guests is a definate no in my eyes. How uncomfortable we felt at times has ensured that we won't return to this hotel and some staff we spoke to won't be either.


    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear Guest, We first would like to thank you for choosing our Barceló Royal Beach for your holidays in Bulgaria. The vision of our clients is the key to complete guest satisfaction, therefore we are very grateful as well for the time you spent writing this review. It is great that you felt warmly welcome upon arrival to our complex, we will certainly pass your positive comments to our Reception staff as they will be more than pleased to know how important is their professionalism for the creation of the first holiday memories of our clients. Thank you as well for your appraisal of the beauty of our premises, including our two Buffet restaurants and our spacious and modern units. At Barceló Royal Beach we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Still, we are sorry that you had experienced any issues with the free sunbeds at the pool area. Please note that as per the hotel policy reserving sunbeds is not allowed and our staff is engaged in its compliance, especially during the moments of highest occupancy. We would like to assure you that the corresponding employees are always available to assist you in case you need free sunbeds and there are any that have not been used for more than 30 minutes. In any case, we apologize if exceptionally during your stay we weren’t able to have a total control on this matter in a certain moment. Please accept our apologies if the cleaning of the unit was not performed as per our strict standards, for future occasions please share your constructive comments to the reception so we could detect and resolve the imperfections immediately. It is with great concern that we read your comments about negative treatment towards the staff as the professional attitude towards each of our team members is a must for Barcelo. We totally agree that the 5-star service starts will be experience of the employees at their job position and we would like to assure you that the corresponding corrective measures have been already implemented so no similar situations occur and no such impressions are left in our guests. In regards to the improper remarks made to your family at the buffet, we would like to strongly encourage you for future occasions to share your feedback right away so the Management team could react correspondingly in order to ensure the professional behavior of each of our team members at any time, as it should have been at first place. Again, we genuinely appreciate the time you took out of your day to inform us of the positive and negative sides of stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, The Management

    HODNOCENÍ

    Round Indicators

    • říjen 3 2019
    • Dover, Spojené království
    • Krátké dovolené s přáteli

    petedutfield11

    “Excellent ”


    We got off to a slightly arriving in the small hours of the morning and the on duty receptionist was not that welcoming . However the room was comfortable. For the remainder of our stay the staff were superb the all inclusive Chefs Buffet excellent . Location ideal.


    HODNOCENÍ

    Round Indicators

    • září 30 2019

    Chloe K

    “Very Poor”


    I arrived at Barcelo on the 16th September the staff were not very welcoming at all, the hotel itself was really nice. I paid extra for all inclusive assuming the food would be nice and would not recommend it, nothing but a waste of money the food was the same most nights the range of drinks that are included in the all inclusive was poor also. There's no snacks around the pool other than nuts and crisps in a cup.There is very little entertainment in the hotel which leaves you having to go out every night. I would defiantly not return to this Hotel as I was left very disappointed.


    BarceloPremium, PAGM v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear Chloe, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It has been an unpleasant surprise for us to read that you didn't enjoy our cuisine as the Executive Chef is following a two-week menu that includes a great variety of local and international meals in order to satisfy the expectations of all our guests. The evening meals are prepared in a thematic manner and the dinner offer includes Spanish, French, Mediterranean, Bulgarian, Mexican and other international cuisine. Please note as well, that in addition to the mentioned snacks at the pool, at the time you visit us snack food was provided at the Lobby bar and the Buffet Regarding the drinks, the All Inclusive offer include hot drinks, non-alcoholic drinks, local alcoholic beverages, different type of cocktails and we are sorry to read that you didn't enjoy it. In addition to that, the All Inclusive clients have a discount of 50 % of the rest of the drinks. In relation to the animation, we would like to advise that the program this season has included live shows, including a Circus show, a Sax show, a Brazilian show, a Bulgarian music duet, Bulgarian national dances and Latino show. Please do not hesitate to share with us your piece of advise regarding the animation that we would like to enjoy in case you decide to visit us again. Finally, we appreciate your time and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, The Management

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Huntingdon, Spojené království

    geoffreyp282

    “Nezvládali jsme to”


    Ubytovali jsme se v hotelu typu "bed and breakfast" na dva týdny na konci května 2014. Pokoje byly dobré velikosti a vkusně vyzdobené, avšak nebyly z nejčistších. Světlo svítící ze stropu pro dva. Spínače světel do koupelny a plíseň kolem dveří od sprchy a kachliček. Žádný špunt v koupelnovém umyvadle. Personál měl 3 pokusy, a stejně se mu nepovedlo najít špunt, který by seděl. Snídaně — jídlo bylo ok, ale postrádalo nezbytné cukry, vodu na čaj, džem a máslo. Hotel má více vedoucích, než zaměstnanců. Zaměstnanci u stolů pracovali velmi tvrdě a byli přepracovaní, zatímco vedoucí byli v povzdálí. Nutno podotknout, že zrovna nebyla hlavní sezona. Toustovač byl pouze domácí a trvalo mu věčnost opéct dva plátky. Lidé se vzdávali. Pokud byste si vzali nůž na pečivo a v noci vás někdo zastavil, nemohl by vás zatknout za přenášení zbraně. Tímto nožem byste totiž ani ten chleba nenakrájeli. Personál na recepci byl velmi přátelský a zdvořilý. Zástupce firmy Thomas Cook byl velmi vyhýbavý a řekl nám, abychom směřovali všechny stížnosti na recepci. Zkusili jsme to se špuntem do umyvadla, ale zdálo se, že nám vůbec nerozumí a nechtěli jsme strávit na recepci celou dovolenou. Pokoj by měl být určitě zkontrolován alespoň při výměně hostů. Tento hotel byl mnohem lepší než naše předešlé hotely v Bulharsku, ale nebyl skvělý. Předpokládám, že hotel odpoví standardním dopisem s žádným průběhem odeslání.


    Barcelo_Royal_Beach, Deputy General Manager v zařízení Barcelo Royal Beach, odpověděl na tuto recenzi.
    Dear geoffrey p, First of all we would like to thank you for taking the time to leave your comments and recommendations, which really help us to improve the service to our guests. We are deeply concerned about your unsatisfactory experience with us. Since the hotel was opened just two weeks before your arrival there were still some weak points to be improved. Many staff is renewed every season therefore company standards regarding cleanliness takes a little to be implemented, please accept our apologies. On the other hand and unfortunately the breakfast toaster broke (reason why we had to install the domestic one your refer to) and took ages to receive the spare parts to repair it, now it works as it was meant to be. It could be very helpful for us if you could let us know about the unit number you stayed in, in order to check the failures (mold, plug and light fitting hanging) so we can avoid any discomfort with future guests in this unit. If you so decide to give us further explanations, comments or recommendations, by email, we would be glad to hear about it (royalbeach@barcelo.com), also in case you decide to visit us again, so we can prepare a personalized stay, also to apply the better rates & offers available. Thank you again and accept our apologies. Warmest regards, Daniel Bielsa Gibaja Deputy General Manager

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