Sala del hotel Barceló Casablanca
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Mapa a poloha

Boulevard D Anfa et rue Hammou, 139   20000 Casablanca , Marruecos    


Places of Interest

32,7 km Mezinárodní letiště Mohamed V

5 min. Vlakové nádraží

3 km Royal Golf Anfa

Názory klientů

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Barceló Casablanca

3.5/5 Round Indicators
| 651 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

31% Complete

206

Velmi dobré

30% Complete

200

Normální

21% Complete

137

Špatné

8% Complete

56

Velmi špatné

7% Complete

52

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    Round Indicators
    kerakela Moskva, Rusko. 03/02/2019 Páry

    “Avoid the elevator!”

    Average hotel, nothing special. Great disadvantage (!!!) - there is only one elevator, not very spacious and delivering only one party at a time. It doesn’t make additional stops on the way up or down. So plan your time ahead or choose stairs. After waiting for 18 minutes my husband took our luggage downstairs himself, mercifully we were lightpacked. There is no complementary water in the room, no tea/ coffee station. Breakfast was ok. No egg/omlette station, eggs already fried. Coffee in coffee pots at the tables.
    Round Indicators
    zouhair11222 Casablanca, Maroko. 01/17/2019 Služební cesty

    “The bad experience ever in my life”

    I was there for conference for all day long, I will not talk about the food because it’s another story, but I will mention the people working there, there’s no professionalism at all, a man on the reception named Ahmed was so mean to me, and when I asked for the manager to report the issue, he said that the only manager in the hotel is him which weird and not true of course, I asked for address mail to report but it was a hopeless case !! I waited in the lobby with a pregnant colleague to help her till her husband arrive, mean while the manager come so I reported the issue to him, and at my biggest surprise he didn’t listen or give me the time to finish, and said that he know his employers and I have no proof !! I don’t know how to give a proof unless if I have to record the conversations in hotel lobbies with receptionists. It was frustrating specially when you paid a lot of money. I will never be there again for our conferences or a stay. Very very BAD experience ever and when a I said that I will post a comment on TripAdvisor about what happen he threatened me that he will sue me for that !! I don’t know if people get sued for comment on trip advisor for telling the truth to the community and I don’t know if barcelo group will agree with that n

    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
     It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

    Round Indicators
    Starboy381 11/23/2018 Služební cesty

    “Never again”

    We stayed in this hotel we check in about 22.30, had to order room service the food was terrible and cold. I ask for an iron so that I can iron my clothes cause I had to leave early in the morning, I was told I had to wait till 08.00 I was planning on leaving the hotel at 07.30, next time I'll stay at the Sheraton.

    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
     We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

    Round Indicators
    harisbeeran 11/14/2018 Páry

    “Excellent !!!”

    Clean hotel nice rooms ... nice view the hotel has a good location in the center of casablanca near to everything you need zacharia the receptionnist was helpful and gave me all informations i needed thanks

    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
     Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera una grande source de motivation pour tous.

    Round Indicators
    Pedro S Alcobaca, Portugalsko. 10/06/2018 Služební cesty

    “Cool and Central”

    Clean and.contemporary. Easy access to every location and also safe walking neighborhood. Great.place to stay for business or vacation. 30 m walking distance from the Mosque. Breakfast buffet is great and buffet service.

    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
     Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    HODNOCENÍ

    Round Indicators

    • březen 2 2019
    • Moskva, Rusko
    • Páry

    kerakela

    “Avoid the elevator!”


    Average hotel, nothing special. Great disadvantage (!!!) - there is only one elevator, not very spacious and delivering only one party at a time. It doesn’t make additional stops on the way up or down. So plan your time ahead or choose stairs. After waiting for 18 minutes my husband took our luggage downstairs himself, mercifully we were lightpacked. There is no complementary water in the room, no tea/ coffee station. Breakfast was ok. No egg/omlette station, eggs already fried. Coffee in coffee pots at the tables.


    HODNOCENÍ

    Round Indicators

    • leden 17 2019
    • Casablanca, Maroko
    • Služební cesty

    zouhair11222

    “The bad experience ever in my life”


    I was there for conference for all day long, I will not talk about the food because it’s another story, but I will mention the people working there, there’s no professionalism at all, a man on the reception named Ahmed was so mean to me, and when I asked for the manager to report the issue, he said that the only manager in the hotel is him which weird and not true of course, I asked for address mail to report but it was a hopeless case !! I waited in the lobby with a pregnant colleague to help her till her husband arrive, mean while the manager come so I reported the issue to him, and at my biggest surprise he didn’t listen or give me the time to finish, and said that he know his employers and I have no proof !! I don’t know how to give a proof unless if I have to record the conversations in hotel lobbies with receptionists. It was frustrating specially when you paid a lot of money. I will never be there again for our conferences or a stay. Very very BAD experience ever and when a I said that I will post a comment on TripAdvisor about what happen he threatened me that he will sue me for that !! I don’t know if people get sued for comment on trip advisor for telling the truth to the community and I don’t know if barcelo group will agree with that n


    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
    It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

    HODNOCENÍ

    Round Indicators

    • listopad 23 2018
    • Služební cesty

    Starboy381

    “Never again”


    We stayed in this hotel we check in about 22.30, had to order room service the food was terrible and cold. I ask for an iron so that I can iron my clothes cause I had to leave early in the morning, I was told I had to wait till 08.00 I was planning on leaving the hotel at 07.30, next time I'll stay at the Sheraton.


    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
    We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

    HODNOCENÍ

    Round Indicators

    • listopad 14 2018
    • Páry

    harisbeeran

    “Excellent !!!”


    Clean hotel nice rooms ... nice view the hotel has a good location in the center of casablanca near to everything you need zacharia the receptionnist was helpful and gave me all informations i needed thanks


    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
    Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera una grande source de motivation pour tous.

    HODNOCENÍ

    Round Indicators

    • říjen 6 2018
    • Alcobaca, Portugalsko
    • Služební cesty

    Pedro S

    “Cool and Central”


    Clean and.contemporary. Easy access to every location and also safe walking neighborhood. Great.place to stay for business or vacation. 30 m walking distance from the Mosque. Breakfast buffet is great and buffet service.


    ahmedhichamk, Guest Relations Manager v zařízení Barceló Casablanca, odpověděl na tuto recenzi.
    Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód“) je kombinací písmen anebo čísel umožňující slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a příslušná sleva vám bude z této rezervace odečtena. Po zadání kódu budou již ceny zobrazené v 1. kroku rezervačního procesu zahrnovat uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo nadstandardních služeb ani pro ceny posledních pokojů, které jsou ještě v nabídce. Přípustný je pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 20 % z ceny, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, milleniálové, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá platné úřední dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nebudou splněny podmínky, si hotel vyhrazuje právo doúčtovat dané částky odečtené při původní rezervaci.

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