Barceló Hotel Interiors  Fès Medina
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Barceló Fès Medina

53 Avenue Hassan II   30000 Fez ,   Marruecos  


Places of Interest

14 km Mezinárodní letiště Fe`s-Saiss

1 km Vlakové nádraží

2 km Medína

Premios y Reconocimientos Prizes and awards

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Barceló Fès Medina

4.0/5 Round Indicators
| 731 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

31% Complete

231

Velmi dobré

34% Complete

253

Normální

21% Complete

159

Špatné

6% Complete

49

Velmi špatné

5% Complete

39

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    Round Indicators
    AndrewLizTravellers Thajsko. 07/17/2018 Páry

    “Rude staff and complaints not dealt with efficiently”

    We stayed here as part of a premium tour group and this was the only hotel in Morocco that did not meet our expectations. When we called to report about the toilet flush not working, one particular reception staff was very rude and even refused to allow us to speak to the manager or anyone else citing that no one could speak English but him and as such we have to listen to him. Not being able to solve the issue, we had to ask for a room change (this was not offered – we asked for this) and even the 2nd room had issues with the bathroom – the shower did not drain and water flooded the bedroom. We spent more than 3 hours getting settled into our room, not being able to go out and missing an appointment to meet with our friends at the Bar. As a last resort, we approached the reception only to be met by a senior staff at the reception (who spoke good English) and was told that the General Manager will see us at the bar. At this point we were yet to hear an apology for the discomfort we had been facing just to get settled in after a long trip. Finally a Mr. Plumed, who we believe is the GM came after sometime to again hear our grievances and by this time, our Tour Director shared her concern. He said he will look into the issue and that was all, nothing else was said and he left. Since my husband and I were in the bar and had a drink each, and as professional hoteliers ourselves we would expect a common courtesy that Mr. Plumed would have at least taken up the drinks bill which hardly came to €20….but instead a fruit basket (some of the fruits were not fresh) and a bottle of water were placed in our room (no accompanying card)! As hoteliers we go to lengths to ensure our guests’ comfort are of utmost importance and in doing so sometimes small gestures such as a drinks bill would have been waived ….a common courtesy of any hotelier to do so. The next morning our Tour Director advised us to fill in the Guest Comment Form (directly for the attention of Mr. Plumed) to share again our displeasure on how our complaints were handled. It is now more than 3 weeks and we have not heard from Mr. Plumed. We would not recommend this hotel in Fes and have also shared as such in our Group Tour Survey form.
    Round Indicators
    Asyraframli95 Singapur, Singapur. 06/09/2018 Pro jednotlivce

    “Good but can be improved”

    Hotel looks amazing, especially from the outside. The interior is beautiful too, but unfortunately, the cleaning staff does not do an excellent job maintaining the cleanliness. They also kept leaving the windows open, allowing insects to come in the room. Otherwise, coupled with good location (near to the mall and the old medina), the hotel is great and will definitely stay again.

    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
     Dear guest, Thank you for making our Barceló fes medina your choice hotel on this occasion and for your very kind recommendation to the travel community of fes, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We have taken good note of your remarks related to the cleaning service, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    Round Indicators
    clsm929 San Antonio, Texas. 06/02/2018 Páry

    “Comfortable Stay With Some Limitations”

    The Barcelo Medina Hotel in Fes had a nice ambiance in the lobby area upon arrival. The staff working in the hotel area was friendly and competent. We had a comfortable room and bed, especially important with a short stay. Breakfast was a disappointment by comparison with other Moroccan hotels. Lunch was surprisingly not very tasty and took a very long time to arrive by servers who were not as customer oriented as we had become accustomed in Morocco. When we were gathering in the lobby area, the physically attractive furnishings turned out to be quite uncomfortable. Would compare other hotels in the area before staying and would hesitate before dining here again.

    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    Round Indicators
    Eitan B Telavivský distrikt, Izrael. 06/02/2018 Pro jednotlivce

    “Excellent hotel”

    This modern hotel is situated in the new part of Fes.It is very close to the old medina. The staff is profesinal and very kind.Rooms'even those who look on the avenue are calm. The breakfast is rich.Don't miss the dinner restaurant fantastic !

    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
     Dear M. Eitan, Thank you very much for sharing this great review of your recent stay at Barceló fes medina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. General manager Barceló fes medina

    Round Indicators
    travelgalAvon Avon, Connecticut. 05/29/2018 Páry

    “Lots of tour groups..busloads”

    Stayed for two nights and this appears to be a tour bus hotel, which is fine except when everyone wants to get to their room and they only have two very small elevators that can't accommodate the crowds. The lobby is open and modern but as a result very loud. Don't understand the point of metal detectors for people to walk through when entering the building constantly going off and nothing is done. Not really security so why have them at all? Was unable to book a treatment at the spa due to it being full up. Enjoyed the Lobby Bar, Had to try the Morocco nachos (regardless of price) were given a plate of doritos, with slices of processed cheese and bottle guacamole..worthy of a picture and a good laugh!

    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to fes. General manager Barceló fès medina

    HODNOCENÍ

    Round Indicators

    • červenec 17 2018
    • Thajsko
    • Páry

    AndrewLizTravellers

    “Rude staff and complaints not dealt with efficiently”


    We stayed here as part of a premium tour group and this was the only hotel in Morocco that did not meet our expectations. When we called to report about the toilet flush not working, one particular reception staff was very rude and even refused to allow us to speak to the manager or anyone else citing that no one could speak English but him and as such we have to listen to him. Not being able to solve the issue, we had to ask for a room change (this was not offered – we asked for this) and even the 2nd room had issues with the bathroom – the shower did not drain and water flooded the bedroom. We spent more than 3 hours getting settled into our room, not being able to go out and missing an appointment to meet with our friends at the Bar. As a last resort, we approached the reception only to be met by a senior staff at the reception (who spoke good English) and was told that the General Manager will see us at the bar. At this point we were yet to hear an apology for the discomfort we had been facing just to get settled in after a long trip. Finally a Mr. Plumed, who we believe is the GM came after sometime to again hear our grievances and by this time, our Tour Director shared her concern. He said he will look into the issue and that was all, nothing else was said and he left. Since my husband and I were in the bar and had a drink each, and as professional hoteliers ourselves we would expect a common courtesy that Mr. Plumed would have at least taken up the drinks bill which hardly came to €20….but instead a fruit basket (some of the fruits were not fresh) and a bottle of water were placed in our room (no accompanying card)! As hoteliers we go to lengths to ensure our guests’ comfort are of utmost importance and in doing so sometimes small gestures such as a drinks bill would have been waived ….a common courtesy of any hotelier to do so. The next morning our Tour Director advised us to fill in the Guest Comment Form (directly for the attention of Mr. Plumed) to share again our displeasure on how our complaints were handled. It is now more than 3 weeks and we have not heard from Mr. Plumed. We would not recommend this hotel in Fes and have also shared as such in our Group Tour Survey form.


    HODNOCENÍ

    Round Indicators

    • červen 9 2018
    • Singapur, Singapur
    • Pro jednotlivce

    Asyraframli95

    “Good but can be improved”


    Hotel looks amazing, especially from the outside. The interior is beautiful too, but unfortunately, the cleaning staff does not do an excellent job maintaining the cleanliness. They also kept leaving the windows open, allowing insects to come in the room. Otherwise, coupled with good location (near to the mall and the old medina), the hotel is great and will definitely stay again.


    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
    Dear guest, Thank you for making our Barceló fes medina your choice hotel on this occasion and for your very kind recommendation to the travel community of fes, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We have taken good note of your remarks related to the cleaning service, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    HODNOCENÍ

    Round Indicators

    • červen 2 2018
    • San Antonio, Texas
    • Páry

    clsm929

    “Comfortable Stay With Some Limitations”


    The Barcelo Medina Hotel in Fes had a nice ambiance in the lobby area upon arrival. The staff working in the hotel area was friendly and competent. We had a comfortable room and bed, especially important with a short stay. Breakfast was a disappointment by comparison with other Moroccan hotels. Lunch was surprisingly not very tasty and took a very long time to arrive by servers who were not as customer oriented as we had become accustomed in Morocco. When we were gathering in the lobby area, the physically attractive furnishings turned out to be quite uncomfortable. Would compare other hotels in the area before staying and would hesitate before dining here again.


    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General manager Barceló fès medina

    HODNOCENÍ

    Round Indicators

    • červen 2 2018
    • Telavivský distrikt, Izrael
    • Pro jednotlivce

    Eitan B

    “Excellent hotel”


    This modern hotel is situated in the new part of Fes.It is very close to the old medina. The staff is profesinal and very kind.Rooms'even those who look on the avenue are calm. The breakfast is rich.Don't miss the dinner restaurant fantastic !


    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
    Dear M. Eitan, Thank you very much for sharing this great review of your recent stay at Barceló fes medina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. General manager Barceló fes medina

    HODNOCENÍ

    Round Indicators

    • květen 29 2018
    • Avon, Connecticut
    • Páry

    travelgalAvon

    “Lots of tour groups..busloads”


    Stayed for two nights and this appears to be a tour bus hotel, which is fine except when everyone wants to get to their room and they only have two very small elevators that can't accommodate the crowds. The lobby is open and modern but as a result very loud. Don't understand the point of metal detectors for people to walk through when entering the building constantly going off and nothing is done. Not really security so why have them at all? Was unable to book a treatment at the spa due to it being full up. Enjoyed the Lobby Bar, Had to try the Morocco nachos (regardless of price) were given a plate of doritos, with slices of processed cheese and bottle guacamole..worthy of a picture and a good laugh!


    Manager_Fes2016, Director General v zařízení Barceló Fès Medina, odpověděl na tuto recenzi.
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to fes. General manager Barceló fès medina

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód”) je kombinací písmen anebo čísel, které umožňují slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a bude vám odečtena příslušná sleva v této rezervaci. Po zadání kódu ceny zobrazené v kroku 1 rezervačního procesu již zahrnují uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo mimořádných služeb ani na ceny posledních pokojů, které jsou ještě v nabídce. Je dovolen pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 25 % z ceny v hotelech v Latinské Americe a 20 % z ceny v hotelech v Evropě a Středomoří, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, millenials, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá oficiální a platné dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nedojde ke splnění podmínek, vyhrazuje si hotel právo doúčtovat dané částky odečtené při originální rezervaci.

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