Barceló Hotel Pool  Maya Beach
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Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Ocenění a uznání

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Beach

4.5/5 Round Indicators
| 10936 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

54% Complete

5932

Velmi dobré

27% Complete

3051

Normální

10% Complete

1095

Špatné

4% Complete

478

Velmi špatné

3% Complete

380

Filtrovat podle

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    Round Indicators
    Eric P 03/25/2019 Páry

    “Bar”

    Bar Staff Finishing our trip at Barcelo and the staff has been fantastic all around. Last night at the Lobby bar and our waitress Beatriz Poot was great in making our last drinks very enjoyable and relaxing.
    Round Indicators
    Logan M 03/25/2019 Krátké dovolené s přáteli

    “Amazing spring break resort!!”

    Stayed here on my senior spring break in 2016. Easily the best and most beautiful all-inclusive resort I've ever stayed. The resort is huge, immaculate and luxurious. Endless amount of gorgeous pools and bars with beautiful views of the ocean. The beach is gorgeous and was never too busy or crowded. The water is a beautiful blueish turquoise color and crystal clear, the bottom is sandy and if you're lucky you might be swimming with some sea turtles...they came out of nowhere and it was an experience i will not forget. They have a dock that you can rent water activities at and snorkel with tropical fish right at the end of the dock. The view from the lobby will take your breath away. The service and staff was great and very friendly, especially considering it was chaos during spring break. The rooms are very nice, each with its own balcony and great views. They have 2 "clubs" that were great for partying and for young people. The restaurants were delicious, although reservations need to be made very early. The lobby bar was always a hot spot. The main buffet was great, although much of the same food every day, so that did get slightly old by the end. The grounds are gorgeous and pristine. Couldn't have asked for a better place to spend spring break. If your're young and headed there for spring break you will have a blast; if not, you might find it a little chaotic at this time.
    Round Indicators
    Diego_Yok 03/25/2019 Služební cesty

    “Very good experience”

    I enjoyed a lot the hotel, the open areas are very nice and comfortable as well as the rooms. I could have Dinner in the restaurants (Tokio was one of the bests attended by Sebastiana). I can regret they don't offer wifi for free to the guests that nowawadays is a service they might offer without additional charge

    DirectorBeachCaribe, Gerente v zařízení Barcelo Maya Beach, odpověděl na tuto recenzi.
     Dear Diego, We would like to express our gratitude for the comments you have made on your recent visit to Barceló Maya Beach. This way can understand, how our guests have fully enjoyed their stay. Our main goal is to achieve the maximum satisfaction of our customers, we are so glad we have achieved this with you. Once again, we appreciate your valuable opinion, we hope we can have the pleasure of having you back very soon. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach"

    Round Indicators
    SeanBrenn 03/24/2019 S rodinou

    “Great amenities, terrible service”

    Got there they did not restock our fridge the next next day. Called concierge twice and still no restock . Took another call before they finally did. Tipped the worker $5 Us for that. Yes didn’t mind doing that cause they are paid so poorly. Booked our A la cart meals. First night went well. Sending night a la cart we left our room 1 hour before to ensure we got there on time. Used the map and asked about 3 employees for directions. Finally got there 15 mins late and they wouldn’t let us in. We plead with the manger to avail. We had to hike back to our and change to go to the buffet instead. All in all I would not recommend this place they clam to be 4.5 stars, they aren’t as far as service is concerned. I strongly recommend occidental Xcaret instead.

    DirectorBeachCaribe, Gerente v zařízení Barcelo Maya Beach, odpověděl na tuto recenzi.
     Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay, something un usual of our reviews. Please excuse us for not beeing able to fullfill your standars. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    Debra K Mohnton, Pensylvánie. 06/19/2014

    “Celkově skvělé chvíle pouze s pár chybkami”

    V červnu 2014 jsme si na pár dní vyjeli. Výlet jsme si zarezervovali přes Cheap Caribbean.com. Prostředí hotelu bylo bezchybné. Po příjezdu nás zcela ohromil jeho celkový vzhled. Lidé, kteří tam pracují, jsou velmi přátelští a vstřícní, i když jazyková bariéra může být občas problém. Pokoje by potřebovaly trochu větší péči. Po příjezdu jsme zjistili, že náš sejf není funkční, špunty v umyvadle a vaně nefungují, a již druhý den jim došly žínky…opravdu??? Jednou po návratu z pláže jsme měli zamčené dveře do koupelny. Pokojská je musela zavřít a zamknout…Zrcadlo v koupelně nebylo pořádně zavěšené. V recenzích jsem četl o zápachu z kanalizace, a musím přiznat, že jsem ho venku mezi oběma hotely cítil také. Mnoho věcí je ale na tomto místě pěkných; bazén, pláž, dobré bary i restaurace. Celkově jsme si to tu užili.

    DirectorBeachCaribe, Gerente v zařízení Barcelo Maya Beach, odpověděl na tuto recenzi.
     LoveToHaveFun50: Many thanks for your comments regarding your stay at Barcelo Maya Beach Resort, I am sorry that on this occasion the unintentional inconveniences in your rooms have not allowed you to fully enjoy your Vacation. I would like to inform you that all of our reception staff speak Spanish and English. Also, we have staff that are 100% fluent in other languages, they are tested as to their capability and continually trained to give our guests the best service, please accept our apologies that a language skilled employee was not made available to you. We look forward to have the opportunity to host you again and show you the services from which we have built our reputation. Best regards,

    HODNOCENÍ

    Round Indicators

    • březen 25 2019
    • Páry

    Eric P

    “Bar”


    Bar Staff Finishing our trip at Barcelo and the staff has been fantastic all around. Last night at the Lobby bar and our waitress Beatriz Poot was great in making our last drinks very enjoyable and relaxing.


    HODNOCENÍ

    Round Indicators

    • březen 25 2019
    • Krátké dovolené s přáteli

    Logan M

    “Amazing spring break resort!!”


    Stayed here on my senior spring break in 2016. Easily the best and most beautiful all-inclusive resort I've ever stayed. The resort is huge, immaculate and luxurious. Endless amount of gorgeous pools and bars with beautiful views of the ocean. The beach is gorgeous and was never too busy or crowded. The water is a beautiful blueish turquoise color and crystal clear, the bottom is sandy and if you're lucky you might be swimming with some sea turtles...they came out of nowhere and it was an experience i will not forget. They have a dock that you can rent water activities at and snorkel with tropical fish right at the end of the dock. The view from the lobby will take your breath away. The service and staff was great and very friendly, especially considering it was chaos during spring break. The rooms are very nice, each with its own balcony and great views. They have 2 "clubs" that were great for partying and for young people. The restaurants were delicious, although reservations need to be made very early. The lobby bar was always a hot spot. The main buffet was great, although much of the same food every day, so that did get slightly old by the end. The grounds are gorgeous and pristine. Couldn't have asked for a better place to spend spring break. If your're young and headed there for spring break you will have a blast; if not, you might find it a little chaotic at this time.


    HODNOCENÍ

    Round Indicators

    • březen 25 2019
    • Služební cesty

    Diego_Yok

    “Very good experience”


    I enjoyed a lot the hotel, the open areas are very nice and comfortable as well as the rooms. I could have Dinner in the restaurants (Tokio was one of the bests attended by Sebastiana). I can regret they don't offer wifi for free to the guests that nowawadays is a service they might offer without additional charge


    DirectorBeachCaribe, Gerente v zařízení Barcelo Maya Beach, odpověděl na tuto recenzi.
    Dear Diego, We would like to express our gratitude for the comments you have made on your recent visit to Barceló Maya Beach. This way can understand, how our guests have fully enjoyed their stay. Our main goal is to achieve the maximum satisfaction of our customers, we are so glad we have achieved this with you. Once again, we appreciate your valuable opinion, we hope we can have the pleasure of having you back very soon. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach"

    HODNOCENÍ

    Round Indicators

    • březen 24 2019
    • S rodinou

    SeanBrenn

    “Great amenities, terrible service”


    Got there they did not restock our fridge the next next day. Called concierge twice and still no restock . Took another call before they finally did. Tipped the worker $5 Us for that. Yes didn’t mind doing that cause they are paid so poorly. Booked our A la cart meals. First night went well. Sending night a la cart we left our room 1 hour before to ensure we got there on time. Used the map and asked about 3 employees for directions. Finally got there 15 mins late and they wouldn’t let us in. We plead with the manger to avail. We had to hike back to our and change to go to the buffet instead. All in all I would not recommend this place they clam to be 4.5 stars, they aren’t as far as service is concerned. I strongly recommend occidental Xcaret instead.


    DirectorBeachCaribe, Gerente v zařízení Barcelo Maya Beach, odpověděl na tuto recenzi.
    Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay, something un usual of our reviews. Please excuse us for not beeing able to fullfill your standars. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    HODNOCENÍ

    Round Indicators

    • červen 19 2014
    • Mohnton, Pensylvánie

    Debra K

    “Celkově skvělé chvíle pouze s pár chybkami”


    V červnu 2014 jsme si na pár dní vyjeli. Výlet jsme si zarezervovali přes Cheap Caribbean.com. Prostředí hotelu bylo bezchybné. Po příjezdu nás zcela ohromil jeho celkový vzhled. Lidé, kteří tam pracují, jsou velmi přátelští a vstřícní, i když jazyková bariéra může být občas problém. Pokoje by potřebovaly trochu větší péči. Po příjezdu jsme zjistili, že náš sejf není funkční, špunty v umyvadle a vaně nefungují, a již druhý den jim došly žínky…opravdu??? Jednou po návratu z pláže jsme měli zamčené dveře do koupelny. Pokojská je musela zavřít a zamknout…Zrcadlo v koupelně nebylo pořádně zavěšené. V recenzích jsem četl o zápachu z kanalizace, a musím přiznat, že jsem ho venku mezi oběma hotely cítil také. Mnoho věcí je ale na tomto místě pěkných; bazén, pláž, dobré bary i restaurace. Celkově jsme si to tu užili.


    DirectorBeachCaribe, Gerente v zařízení Barcelo Maya Beach, odpověděl na tuto recenzi.
    LoveToHaveFun50: Many thanks for your comments regarding your stay at Barcelo Maya Beach Resort, I am sorry that on this occasion the unintentional inconveniences in your rooms have not allowed you to fully enjoy your Vacation. I would like to inform you that all of our reception staff speak Spanish and English. Also, we have staff that are 100% fluent in other languages, they are tested as to their capability and continually trained to give our guests the best service, please accept our apologies that a language skilled employee was not made available to you. We look forward to have the opportunity to host you again and show you the services from which we have built our reputation. Best regards,

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