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Barceló Hotel Pool  Maya Colonial
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Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Ocenění a uznání

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8738 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

Round Indicators

Čistota

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Služby


Názory

Výborné

62% Complete

5425

Velmi dobré

23% Complete

2011

Normální

8% Complete

732

Špatné

3% Complete

333

Velmi špatné

2% Complete

239

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    Round Indicators
    wavelength2014 10/14/2019 S rodinou

    “Great for Children ”

    I have been to this resort twice. It is very big. There are so many options for children and they will never be bored. The resort in itself is nice but the rooms are in dia need of updating. The humidity in the rooms is crazy, the windows are constantly wet from condensation and the sheets feel damp all the time. The entertainment at night is very good, the food is not the greatest but overall it's a great place for couples with children.
    Round Indicators
    Stephen_Ken Jarrow, Spojené království. 10/13/2019 Páry

    “Family Holiday Sep 19”

    Hotel is brilliant and an excellent place to spend your holiday. The staff work really hard and the hotel is immaculate. There is so much to do all over the hotel and even after 14 days we were not bored. Plenty for families and couples alike. Overall favourites was Tokyo restaurant & Ventura Park!! We will return in the future!

    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear Stephen_Ken: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    Round Indicators
    Malone84 10/13/2019 S rodinou

    “Not my job = Not my problem.”

    I have been traveling to this area of Mexico for the past 10+ years, and this was by far the worst service I have ever experienced. We were upgraded to the premium level, (Id hate to know what the standard level entails). Upon arrival we were showed into the premium level check in suite, and it was nice but the wait staff ignore you, and you have to chase them down...this should have been a sign of what was to come. We were early for check in so we checked our bags and went to the pool/beach area; where again we were ignore by the staff to get drinks/service. When it was time to check in, we went back to the suite, and got our keys. We were told to check with the bellman about getting to our room. Instead of showing us to our room or helping with our luggage, we were pointed in the direction of the room. We had to ask several times to be shown our room. When we complained, it went unheeded. Once in our premium level room, we were underwhelmed. The room needed an update. The beds and bedding were not up to premium standards. We called to speak to a manager and were told it was an isolated issue...it wasn’t. At dinner at the seafood restaurant, that night our waiter, took drink orders, and brought our drinks...they were terrible. Turns out they didn’t have 1 of the ingredients. Instead of tell us that, decided to serve the wrong drinks. He recommended the grilled lobster, and the ceviche. The ceviche was disgusting. The lobster was boiled. Desert wasn’t any better. Each night was would call and request turn down service but not got that. We had to call 2 different numbers to get in room dining and drinks. They would not take both orders. And don’t request extra towels bc you will never get them. The highlight of our trip was bowling, the mall bar, the wait staff at breakfast, and the Tokyo restaurant. The beach and pool were great...no seaweed. Side note laws passed in February 2019, for the Riveria Maya area say you can not “sell” alcohol before noon. No one mentioned that when we got to the hotel, or when booking. I would not recommend or stay here ever again.
    Round Indicators
    Robert Joseph S Honolulu, United States. 10/12/2019 Páry

    “Great Resort”

    This resort is some of the off the beach snorkeling there is. You can see turtles ever day and an assortment of fish. The resort is always clean, the staff is friendly, and the food is great. A great resort.

    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear Robert Joseph S: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    ofthestork San Antonio, Texas. 06/24/2014

    “Něco se změnilo...”

    Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že je to technický problém, ale nic se nezměnilo po celý týden našeho pobytu.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We appreciate very much your loyalty so please write us for your next visit to gteoperaciones.colonial@barcelomaya.com Best regards

    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • S rodinou

    wavelength2014

    “Great for Children ”


    I have been to this resort twice. It is very big. There are so many options for children and they will never be bored. The resort in itself is nice but the rooms are in dia need of updating. The humidity in the rooms is crazy, the windows are constantly wet from condensation and the sheets feel damp all the time. The entertainment at night is very good, the food is not the greatest but overall it's a great place for couples with children.


    HODNOCENÍ

    Round Indicators

    • říjen 13 2019
    • Jarrow, Spojené království
    • Páry

    Stephen_Ken

    “Family Holiday Sep 19”


    Hotel is brilliant and an excellent place to spend your holiday. The staff work really hard and the hotel is immaculate. There is so much to do all over the hotel and even after 14 days we were not bored. Plenty for families and couples alike. Overall favourites was Tokyo restaurant & Ventura Park!! We will return in the future!


    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear Stephen_Ken: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    HODNOCENÍ

    Round Indicators

    • říjen 13 2019
    • S rodinou

    Malone84

    “Not my job = Not my problem.”


    I have been traveling to this area of Mexico for the past 10+ years, and this was by far the worst service I have ever experienced. We were upgraded to the premium level, (Id hate to know what the standard level entails). Upon arrival we were showed into the premium level check in suite, and it was nice but the wait staff ignore you, and you have to chase them down...this should have been a sign of what was to come. We were early for check in so we checked our bags and went to the pool/beach area; where again we were ignore by the staff to get drinks/service. When it was time to check in, we went back to the suite, and got our keys. We were told to check with the bellman about getting to our room. Instead of showing us to our room or helping with our luggage, we were pointed in the direction of the room. We had to ask several times to be shown our room. When we complained, it went unheeded. Once in our premium level room, we were underwhelmed. The room needed an update. The beds and bedding were not up to premium standards. We called to speak to a manager and were told it was an isolated issue...it wasn’t. At dinner at the seafood restaurant, that night our waiter, took drink orders, and brought our drinks...they were terrible. Turns out they didn’t have 1 of the ingredients. Instead of tell us that, decided to serve the wrong drinks. He recommended the grilled lobster, and the ceviche. The ceviche was disgusting. The lobster was boiled. Desert wasn’t any better. Each night was would call and request turn down service but not got that. We had to call 2 different numbers to get in room dining and drinks. They would not take both orders. And don’t request extra towels bc you will never get them. The highlight of our trip was bowling, the mall bar, the wait staff at breakfast, and the Tokyo restaurant. The beach and pool were great...no seaweed. Side note laws passed in February 2019, for the Riveria Maya area say you can not “sell” alcohol before noon. No one mentioned that when we got to the hotel, or when booking. I would not recommend or stay here ever again.


    HODNOCENÍ

    Round Indicators

    • říjen 12 2019
    • Honolulu, United States
    • Páry

    Robert Joseph S

    “Great Resort”


    This resort is some of the off the beach snorkeling there is. You can see turtles ever day and an assortment of fish. The resort is always clean, the staff is friendly, and the food is great. A great resort.


    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear Robert Joseph S: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    HODNOCENÍ

    Round Indicators

    • červen 24 2014
    • San Antonio, Texas

    ofthestork

    “Něco se změnilo...”


    Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že je to technický problém, ale nic se nezměnilo po celý týden našeho pobytu.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We appreciate very much your loyalty so please write us for your next visit to gteoperaciones.colonial@barcelomaya.com Best regards

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