Barceló Hotel Pool  Maya Colonial
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

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Barceló Maya Colonial

4.5/5 Round Indicators
| 6851 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

63% Complete

4345

Velmi dobré

23% Complete

1620

Normální

7% Complete

529

Špatné

3% Complete

217

Velmi špatné

2% Complete

140

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    Round Indicators
    Lauriehome Parker, Colorado. 05/27/2018 S rodinou

    “Outstanding staff make the difference”

    Our family (parents and 2 of our 4 children, 29 yrs and 12 yrs) visited Barcelo Maya Colonial for the 8th time in 15 or so years and stayed 10 nights. We ask yourselves if we should try another resort but always return to Barceló as the beach, grounds, safety, pools and service can't be beat. Recommendations for those of you who have not visited are; 1) read the Tripadvisor reviews and learn things before you go, 2) take 50SPF and 30SPF sunscreen and use it regularly, 3) bring your own large insulated cups so that you can get your drinks in larger cups and your drinks will stay cold longer, 4) bring plenty of TIP MONEY (if you can afford a vacation in Mexico, you need to show monetary appreciation to those who are serving you) Our favorite waiter for lunch is David Dzul. He works at the Palermo Grill near the Tropical Hotel. We really, really enjoy connecting with him over lunch each time we visit. He and the other waiters at this outdoor lunchtime grill are so helpful, attentive and fun. This trip we also met Hugo and enjoyed him very much while we had breakfast indoors at the Colonial/Tropical buffet 5) take your own snorkeling equipment if you enjoy snorkeling. Snorkeling along the rope from the swim area in front of the Colonial to the Palace beach area is very good or just head out in front of the Palace area. You'll see fish, stingrays, and turtles, 6) Reserve your a-la-carte restaurants immediately after checking into the hotel so that you get the specific restaurants and times you prefer. Men are expected to wear pants rather than shorts at the a-la-carte restaurants. The Tokyo in the Mall is very good as is Kyoto in the Colonial/Tropical area. Our favorite a-la-carte restaurant in all of the Barceló properties is the Brasserie at the Palace. You will need to pay $20/person extra if you are not staying at the Palace hotel. It is still well worth it. You can eat outside and enjoy an AMAZING ocean view or eat inside which is also very elegant. ALL of the waiters are great and yet our favorite waiter, Fernando Baltazar, is a step above for sure. He is VERY personable and he and his partner (Carlos this trip) go above and beyond to ensure your experience is top notch. Thank you, Fernando, for the extra attention you give to our family each time we visit Barcelo. Steve and I, along with our daughters, Bayli and Zoe, enjoy coming to see you each year. 7) Know that this hotel is HUGE. There is a lot of walking. Enjoy the fact that you are burning off calories rather than gaining weight. 8) Know that this hotel is run by humans. There may very well be things that aren't perfect. Take a deep breath, don't let the little things ruin your vacation and ask for what you need if you are not pleased. 8) Remember that there are thousands of people staying at the hotel and we don't all go to bed or get up at the same time. Being quiet in the halls, especially after 10 PM and before 8AM is greatly appreciated. 9) There is a free dolphin show each day at 11:30 AM. It's worth making your way down to the dolphin area to watch the short show. 10) The beach is absolutely beautiful, especially in the very early morning. It is worth getting up one morning by 6:00 AM to walk the ENTIRE beach shoreline (barefoot) just after the sun comes up... very good for the soul.... helps de-stress and put life in perspective. 11) Seize the moment; get yourself up and active when the time is right; play volleyball when a group is there playing, snorkel when the flag is green (or even yellow) and the ocean is calm,,, even if you don't quite feel like it, don't put it off, walk the beach in the early morning, you'll be glad you did, turn off your phone and BE ON VACATION, you are going to an AMAZING place.
    Round Indicators
    Tina D 05/27/2018 S rodinou

    “Almost Perfect!”

    Great time at Barcelo with my family. Resort is lovely. Pools, beach, food, rooms, activities were perfect. Will be going back soon. A special thank you to Lilly Alcocer and Daniel Pickney for making our vacation extra special.
    Round Indicators
    traveltheworld162016 Baltimore, Maryland. 05/26/2018 Páry

    “Great Customer Service”

    The bells boys were excellent. They were very friendly and helpful when we needed info to get around town. Alexis was the manager on duty and he was excellent and made sure our visit was special for our anniversary. Any request we had he did his best to make it happen which was awesome. Thank you Alexis!

    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear Traveltheworld160216: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    houzeofchampions Virginia Beach, Virginia. 05/26/2018 Páry

    “One Beautiful Resort”

    This resort is big so you will walk a lot. The beaches and the pool are beautiful, the room was great and very spacious. The food was very good. I will definitely come back to this resort! The entertainment needs improvement but I was there to relax and enjoy the beach and pools.

    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear Houzeofchampions: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    ofthestork San Antonio, Texas. 06/24/2014

    “Něco se změnilo...”

    Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že je to technický problém, ale nic se nezměnilo po celý týden našeho pobytu.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We appreciate very much your loyalty so please write us for your next visit to gteoperaciones.colonial@barcelomaya.com Best regards

    HODNOCENÍ

    Round Indicators

    • květen 27 2018
    • Parker, Colorado
    • S rodinou

    Lauriehome

    “Outstanding staff make the difference”


    Our family (parents and 2 of our 4 children, 29 yrs and 12 yrs) visited Barcelo Maya Colonial for the 8th time in 15 or so years and stayed 10 nights. We ask yourselves if we should try another resort but always return to Barceló as the beach, grounds, safety, pools and service can't be beat. Recommendations for those of you who have not visited are; 1) read the Tripadvisor reviews and learn things before you go, 2) take 50SPF and 30SPF sunscreen and use it regularly, 3) bring your own large insulated cups so that you can get your drinks in larger cups and your drinks will stay cold longer, 4) bring plenty of TIP MONEY (if you can afford a vacation in Mexico, you need to show monetary appreciation to those who are serving you) Our favorite waiter for lunch is David Dzul. He works at the Palermo Grill near the Tropical Hotel. We really, really enjoy connecting with him over lunch each time we visit. He and the other waiters at this outdoor lunchtime grill are so helpful, attentive and fun. This trip we also met Hugo and enjoyed him very much while we had breakfast indoors at the Colonial/Tropical buffet 5) take your own snorkeling equipment if you enjoy snorkeling. Snorkeling along the rope from the swim area in front of the Colonial to the Palace beach area is very good or just head out in front of the Palace area. You'll see fish, stingrays, and turtles, 6) Reserve your a-la-carte restaurants immediately after checking into the hotel so that you get the specific restaurants and times you prefer. Men are expected to wear pants rather than shorts at the a-la-carte restaurants. The Tokyo in the Mall is very good as is Kyoto in the Colonial/Tropical area. Our favorite a-la-carte restaurant in all of the Barceló properties is the Brasserie at the Palace. You will need to pay $20/person extra if you are not staying at the Palace hotel. It is still well worth it. You can eat outside and enjoy an AMAZING ocean view or eat inside which is also very elegant. ALL of the waiters are great and yet our favorite waiter, Fernando Baltazar, is a step above for sure. He is VERY personable and he and his partner (Carlos this trip) go above and beyond to ensure your experience is top notch. Thank you, Fernando, for the extra attention you give to our family each time we visit Barcelo. Steve and I, along with our daughters, Bayli and Zoe, enjoy coming to see you each year. 7) Know that this hotel is HUGE. There is a lot of walking. Enjoy the fact that you are burning off calories rather than gaining weight. 8) Know that this hotel is run by humans. There may very well be things that aren't perfect. Take a deep breath, don't let the little things ruin your vacation and ask for what you need if you are not pleased. 8) Remember that there are thousands of people staying at the hotel and we don't all go to bed or get up at the same time. Being quiet in the halls, especially after 10 PM and before 8AM is greatly appreciated. 9) There is a free dolphin show each day at 11:30 AM. It's worth making your way down to the dolphin area to watch the short show. 10) The beach is absolutely beautiful, especially in the very early morning. It is worth getting up one morning by 6:00 AM to walk the ENTIRE beach shoreline (barefoot) just after the sun comes up... very good for the soul.... helps de-stress and put life in perspective. 11) Seize the moment; get yourself up and active when the time is right; play volleyball when a group is there playing, snorkel when the flag is green (or even yellow) and the ocean is calm,,, even if you don't quite feel like it, don't put it off, walk the beach in the early morning, you'll be glad you did, turn off your phone and BE ON VACATION, you are going to an AMAZING place.


    HODNOCENÍ

    Round Indicators

    • květen 27 2018
    • S rodinou

    Tina D

    “Almost Perfect!”


    Great time at Barcelo with my family. Resort is lovely. Pools, beach, food, rooms, activities were perfect. Will be going back soon. A special thank you to Lilly Alcocer and Daniel Pickney for making our vacation extra special.


    HODNOCENÍ

    Round Indicators

    • květen 26 2018
    • Baltimore, Maryland
    • Páry

    traveltheworld162016

    “Great Customer Service”


    The bells boys were excellent. They were very friendly and helpful when we needed info to get around town. Alexis was the manager on duty and he was excellent and made sure our visit was special for our anniversary. Any request we had he did his best to make it happen which was awesome. Thank you Alexis!


    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear Traveltheworld160216: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • květen 26 2018
    • Virginia Beach, Virginia
    • Páry

    houzeofchampions

    “One Beautiful Resort”


    This resort is big so you will walk a lot. The beaches and the pool are beautiful, the room was great and very spacious. The food was very good. I will definitely come back to this resort! The entertainment needs improvement but I was there to relax and enjoy the beach and pools.


    Barceló C, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear Houzeofchampions: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • červen 24 2014
    • San Antonio, Texas

    ofthestork

    “Něco se změnilo...”


    Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že je to technický problém, ale nic se nezměnilo po celý týden našeho pobytu.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We appreciate very much your loyalty so please write us for your next visit to gteoperaciones.colonial@barcelomaya.com Best regards