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Barceló Hotel Beach Maya Palace Deluxe
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map

Mapa a poloha

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Places of Interest

78,7 km Mezinárodní letiště Cancún

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 304 Recenze

CELKOVÉ HODNOCENÍ

Round Indicators

PODROBNÉ HODNOCENÍ

Round Indicators

Poměr kvality a ceny

Round Indicators

Umístění

Round Indicators

Kvalita spaní

Round Indicators

Pokoje

Round Indicators

Čistota

Round Indicators

Služby


Názory

Výborné

71% Complete

217

Velmi dobré

12% Complete

38

Normální

6% Complete

19

Špatné

4% Complete

13

Velmi špatné

5% Complete

17

Filtrovat podle

Seřadit podle

    Round Indicators
    Valerie_5521 01/12/2020

    “Very fun vacation for all ages!”

    We stayed as a family at the Barcelo Maya Palace after New Years for 6 days. It was our first time staying at this resort, and we were not disappointed! We had taken the premium option and were very happy that we did. It included everything we needed for our vacation. From the moment we arrived, we were greeted with amazing and friendly staff, who helped us right away. There are beautiful long beaches to walk on, including lots of paths. Everything about the resort is very well maintained and kept clean at all times. Lots of actives to join into, as much or as little as you would like (and for all ages). Nellely's Zumba and aquafit classes by the pool were high energy, and very fun. There are tons of different options for food, all very good. If you would like sit down dinners, I would recommend making reservations in the first couple of days so you can go to the restaurants and at the times you prefer. We had one of our meals at the Brasserie, which was French cuisine. Chef Max Salazav was very friendly and interested in ensuring that we were satisfied with our meal and service. The food overall was of high quality, with lots of options. We look forward to going back again next year, and would recommend this place to friends and family!
    Round Indicators
    S3357BHandyp 01/05/2020 S rodinou

    “Funny vacations”

    I enjoyed my trip so much!!Everything was amazing the staff here was amazing I really enjoyed all the activities with Morony, Carlos y Nataly they make us happy all the time i love this place and hope come back soon

    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    erikatravels2017 Hartford, Connecticut. 12/22/2019

    “2nd trip”

    We had a poolside premium room. The room on the third floor this time had less humidity then the first floor. The beds were still covered in a noisy plastic and this time we requested double beds rather then king.. they were very small. It's not queen size it's double size so slightly bigger then a full. The mattress was very old and uncomfortable. They really need to upgrade the mattresses at least for premium rooms. The room was very clean and no other issues.Loved the wrist bands with our room cards in them so no more need to bring your room card with you at the palace. Housekeeping did a great job. Only benefit of premium is being close to the pools etc.. Resort is amazing and great for groups, something for everyone. Beach was great. Great snorkeling if the water is calm, we only had 1 day out of 7 of very calm water otherwise it turns up the sand. Turtles, sting rays crabs etc... Maybe someone read my review about the buffet food as it got better!! lots of shrimp and octopus at the maya palace, not much in the other resorts, so if you like seafood stay here. The flavor was much better, they improved the mexican dishes! yummy. The dessert are the ones that still need help, they are beautiful but aren't sweet and most have gelatin mixed in. So much work they put into them yet they leave you wanting more taste. Please leave tips for staff, most staff earn about $12 a day. For Management: Our TV didn't work, No one picks up the phone calls from our room, need more people to answer the room calls please, premium check in took over 30 mins and over 45 to checkout..They automatically charged my bill without asking if I had any resort credits.. that should be standard protocol. I ended up being over charged $40 with their crazy check out calculations... I go to marriots and westins and it's extremely quick, also the internet connection for your credit card machines on the property is a shame.. 5 star resort and the staff need to wave the machine in the air to obtain a connection and keep sending it though multiple times... unacceptable. The same happened in the gift shop, the customer before us ended up not buying $50 worth of stuff because their credit card could not go through. Shout out to Mari Arevala the sweet gift shop lady! It a great resort but these are easy fixes to make it top notch!! thank you!

    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    kylebT1042JC 12/21/2019 S rodinou

    “Great time”

    Love the pool activities! The karaoke was fun but maybe extend it an extra 30 min. Carlos Eduardo Nataly and Morony are fantastic! Great guys super positive and funny. Buffet food is unreal and the service is great.

    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    SamBygrove 12/21/2019 S rodinou

    “Best vacation”

    Staff is on the ball! Morony and Carlos run the activities! The daytime activities at the pool are worth joining in on! My favourite is the movie trivia game which is a MUST PLAY! It gets very competitive! The Staff are MUCHO fun! Great energy, vibes, and good times at the palace during the night as well! Monrony has a wonderful voice check it out at Karaoke night on Friday!

    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    HODNOCENÍ

    Round Indicators

    • leden 12 2020

    Valerie_5521

    “Very fun vacation for all ages!”


    We stayed as a family at the Barcelo Maya Palace after New Years for 6 days. It was our first time staying at this resort, and we were not disappointed! We had taken the premium option and were very happy that we did. It included everything we needed for our vacation. From the moment we arrived, we were greeted with amazing and friendly staff, who helped us right away. There are beautiful long beaches to walk on, including lots of paths. Everything about the resort is very well maintained and kept clean at all times. Lots of actives to join into, as much or as little as you would like (and for all ages). Nellely's Zumba and aquafit classes by the pool were high energy, and very fun. There are tons of different options for food, all very good. If you would like sit down dinners, I would recommend making reservations in the first couple of days so you can go to the restaurants and at the times you prefer. We had one of our meals at the Brasserie, which was French cuisine. Chef Max Salazav was very friendly and interested in ensuring that we were satisfied with our meal and service. The food overall was of high quality, with lots of options. We look forward to going back again next year, and would recommend this place to friends and family!


    HODNOCENÍ

    Round Indicators

    • leden 5 2020
    • S rodinou

    S3357BHandyp

    “Funny vacations”


    I enjoyed my trip so much!!Everything was amazing the staff here was amazing I really enjoyed all the activities with Morony, Carlos y Nataly they make us happy all the time i love this place and hope come back soon


    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    HODNOCENÍ

    Round Indicators

    • prosinec 22 2019
    • Hartford, Connecticut

    erikatravels2017

    “2nd trip”


    We had a poolside premium room. The room on the third floor this time had less humidity then the first floor. The beds were still covered in a noisy plastic and this time we requested double beds rather then king.. they were very small. It's not queen size it's double size so slightly bigger then a full. The mattress was very old and uncomfortable. They really need to upgrade the mattresses at least for premium rooms. The room was very clean and no other issues.Loved the wrist bands with our room cards in them so no more need to bring your room card with you at the palace. Housekeeping did a great job. Only benefit of premium is being close to the pools etc.. Resort is amazing and great for groups, something for everyone. Beach was great. Great snorkeling if the water is calm, we only had 1 day out of 7 of very calm water otherwise it turns up the sand. Turtles, sting rays crabs etc... Maybe someone read my review about the buffet food as it got better!! lots of shrimp and octopus at the maya palace, not much in the other resorts, so if you like seafood stay here. The flavor was much better, they improved the mexican dishes! yummy. The dessert are the ones that still need help, they are beautiful but aren't sweet and most have gelatin mixed in. So much work they put into them yet they leave you wanting more taste. Please leave tips for staff, most staff earn about $12 a day. For Management: Our TV didn't work, No one picks up the phone calls from our room, need more people to answer the room calls please, premium check in took over 30 mins and over 45 to checkout..They automatically charged my bill without asking if I had any resort credits.. that should be standard protocol. I ended up being over charged $40 with their crazy check out calculations... I go to marriots and westins and it's extremely quick, also the internet connection for your credit card machines on the property is a shame.. 5 star resort and the staff need to wave the machine in the air to obtain a connection and keep sending it though multiple times... unacceptable. The same happened in the gift shop, the customer before us ended up not buying $50 worth of stuff because their credit card could not go through. Shout out to Mari Arevala the sweet gift shop lady! It a great resort but these are easy fixes to make it top notch!! thank you!


    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    HODNOCENÍ

    Round Indicators

    • prosinec 21 2019
    • S rodinou

    kylebT1042JC

    “Great time”


    Love the pool activities! The karaoke was fun but maybe extend it an extra 30 min. Carlos Eduardo Nataly and Morony are fantastic! Great guys super positive and funny. Buffet food is unreal and the service is great.


    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    HODNOCENÍ

    Round Indicators

    • prosinec 21 2019
    • S rodinou

    SamBygrove

    “Best vacation”


    Staff is on the ball! Morony and Carlos run the activities! The daytime activities at the pool are worth joining in on! My favourite is the movie trivia game which is a MUST PLAY! It gets very competitive! The Staff are MUCHO fun! Great energy, vibes, and good times at the palace during the night as well! Monrony has a wonderful voice check it out at Karaoke night on Friday!


    BarceloMayaPalace, Gerente v zařízení Premium Level at Barceló Maya Palace, odpověděl na tuto recenzi.
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

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