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Barceló Hotel Interiors  Bilbao Nervión
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Mapa a poloha

Paseo Campo Volantín, 11   48007 Bilbao , País Vasco   España  


Places of Interest

9 km Bilbao

200 m RENFE Abando, stanice metra

15 km Přístav

200 m Guggenheimovo muzeum

Premios y Reconocimientos

Prizes and awards

Názory klientů

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Barceló Bilbao Nervión

4.5/5 Round Indicators
| 3579 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

46% Complete

1658

Velmi dobré

40% Complete

1435

Normální

9% Complete

327

Špatné

2% Complete

95

Velmi špatné

1% Complete

64

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    Round Indicators
    WazzaJo Melbourne, Austrálie. 05/20/2019 Páry

    “Very nice hotel with helpful staff”

    The rooms are practical, comfortable even though they are not large. The location is excellent for all things Bilbao. We were very pleasantly surprised by a gift of a bottle of Cava that was appreciated and enjoyed. Would highly recommend Barcelo Nervion for location and comfort for a short stay in Bilbao.

    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
     Dear guest, thank you very much for taking the time to share your experience in our Barceló Bilbao Nervión after your stay with us. We are delighted to know you enjoyed our privileged location, walking distance from the turist attractions of Bilbao, as well as our comfy and detaily equiped rooms. We are also very happy to know you enjoyed the little surprise in your room as a welcome gift. Again we thank you for this wonderful review and the recommendation to the travel community of Tripadvisor, we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervion

    Round Indicators
    Aaron T 05/19/2019 Pro jednotlivce

    “bilbao”

    nice experience thanks to a comfortable hotel. helpful receptionists, great breakfast. quite rooms but a little bit small. Gym area so efficient . central good area. Very easy to catch a taxi to the airport which is not that far away. I wanted to make a late checkout which was not that expensive to pay extra.

    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
     Dear Aaron, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We are delighted to know you had a great experience in the city thanks to our convenient location, our delicious daily breakfast and especially the service provided by our team, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    happy56traveller Essex, Spojené království. 05/15/2019 S rodinou

    “Too many niggling problems”

    On check in, the room allocated to us had issues - couldn't get the air con to work and it was impossible to get the wardrobe door to open any more than about 5cm which made it unusable. We were eventually moved to a better room free of charge, a suite, which was significantly better but over the 3 days we stayed there were still problems - still servicing the room at 17:30 when we returned,key cards deactivated on our last day when returning from breakfast and several hours before mid day checkout! The bar and restaurant staff were unhelpful and just didn't engage or want to help when looking for an evening meal. The best part of the hotel was the breakfast options which were both plentiful and varied. However, on our first morning we weren't given any indication of arrangements or what was available including fresh cooked options. It seems the hotel focuses more on the visiting business traveller rather than the tourist. They have some way to go to become a destination hotel of choice for tourists.

    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
     Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize for the inconveniences. We have read your review with our utmost attention and will take note of your constructive remarks. We are sorry for the technical problems you encountered in the first room you were accomodated; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We are happy to know our team was able to move you to one of our beautiful suites. Regarding the cleaning times, we clean the rooms from early in the morning until 6pm, we apologize for not being able to adapt the cleaning times to your needs. For future occasions, do not hesitate te contact our Front Desk to let us know you want cleaning service at a determinated time. The keys of the room should work until check out time. Sometimes they might disconnect if they are close to mobile phones, we are sorry for the inconveniences this might have caused you. Also, please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Kind regards, Management Team

    Round Indicators
    traveltheworld1113 Northampton, Spojené království. 05/13/2019 Páry

    “Great location”

    Our superior room was very nice. Bed was comfortable and the room well equipped with tea/coffee, robes and slippers. Liked the quirky integral bathroom. Hotel is in ideal location for exploring Bilbao.

    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
     Dear guest, First and foremost we would like to thank you for choosing our Barceló Nervion hotel for your visit to Bilbao and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to know you enjoyed your stay with us, especially the equipment and design of the room, with all the facilities you need for a perfect citybreak, as well as the convenient location near all the interests of our beautiful city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Management Team Barceló Bilbao Nervion

    Round Indicators
    SusanRossRob Edinburgh, Spojené království. 05/12/2019 Krátké dovolené s přáteli

    “Excellent Facilities”

    The Barcelo Nervion is centrally located close to the amazing Guggenheim museum. The facilities are excellent, especially for disabled travellers. My room was close to the lift, as requested, and had everything I needed to make my stay comfortable and secure. All the staff were exceptionally helpful and friendly. Food and drink was all of a good standard and very reasonably priced.

    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
     Dear Susan, thank you very much for sharing your feedback after your stay with us and thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide all of our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also thrilled to know you received a service that matched your expectations and that they all contributed to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Management Team Barceló Bilbao Nervión

    HODNOCENÍ

    Round Indicators

    • květen 20 2019
    • Melbourne, Austrálie
    • Páry

    WazzaJo

    “Very nice hotel with helpful staff”


    The rooms are practical, comfortable even though they are not large. The location is excellent for all things Bilbao. We were very pleasantly surprised by a gift of a bottle of Cava that was appreciated and enjoyed. Would highly recommend Barcelo Nervion for location and comfort for a short stay in Bilbao.


    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
    Dear guest, thank you very much for taking the time to share your experience in our Barceló Bilbao Nervión after your stay with us. We are delighted to know you enjoyed our privileged location, walking distance from the turist attractions of Bilbao, as well as our comfy and detaily equiped rooms. We are also very happy to know you enjoyed the little surprise in your room as a welcome gift. Again we thank you for this wonderful review and the recommendation to the travel community of Tripadvisor, we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervion

    HODNOCENÍ

    Round Indicators

    • květen 19 2019
    • Pro jednotlivce

    Aaron T

    “bilbao”


    nice experience thanks to a comfortable hotel. helpful receptionists, great breakfast. quite rooms but a little bit small. Gym area so efficient . central good area. Very easy to catch a taxi to the airport which is not that far away. I wanted to make a late checkout which was not that expensive to pay extra.


    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
    Dear Aaron, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We are delighted to know you had a great experience in the city thanks to our convenient location, our delicious daily breakfast and especially the service provided by our team, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervión

    HODNOCENÍ

    Round Indicators

    • květen 15 2019
    • Essex, Spojené království
    • S rodinou

    happy56traveller

    “Too many niggling problems”


    On check in, the room allocated to us had issues - couldn't get the air con to work and it was impossible to get the wardrobe door to open any more than about 5cm which made it unusable. We were eventually moved to a better room free of charge, a suite, which was significantly better but over the 3 days we stayed there were still problems - still servicing the room at 17:30 when we returned,key cards deactivated on our last day when returning from breakfast and several hours before mid day checkout! The bar and restaurant staff were unhelpful and just didn't engage or want to help when looking for an evening meal. The best part of the hotel was the breakfast options which were both plentiful and varied. However, on our first morning we weren't given any indication of arrangements or what was available including fresh cooked options. It seems the hotel focuses more on the visiting business traveller rather than the tourist. They have some way to go to become a destination hotel of choice for tourists.


    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
    Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize for the inconveniences. We have read your review with our utmost attention and will take note of your constructive remarks. We are sorry for the technical problems you encountered in the first room you were accomodated; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We are happy to know our team was able to move you to one of our beautiful suites. Regarding the cleaning times, we clean the rooms from early in the morning until 6pm, we apologize for not being able to adapt the cleaning times to your needs. For future occasions, do not hesitate te contact our Front Desk to let us know you want cleaning service at a determinated time. The keys of the room should work until check out time. Sometimes they might disconnect if they are close to mobile phones, we are sorry for the inconveniences this might have caused you. Also, please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Kind regards, Management Team

    HODNOCENÍ

    Round Indicators

    • květen 13 2019
    • Northampton, Spojené království
    • Páry

    traveltheworld1113

    “Great location”


    Our superior room was very nice. Bed was comfortable and the room well equipped with tea/coffee, robes and slippers. Liked the quirky integral bathroom. Hotel is in ideal location for exploring Bilbao.


    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
    Dear guest, First and foremost we would like to thank you for choosing our Barceló Nervion hotel for your visit to Bilbao and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to know you enjoyed your stay with us, especially the equipment and design of the room, with all the facilities you need for a perfect citybreak, as well as the convenient location near all the interests of our beautiful city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Management Team Barceló Bilbao Nervion

    HODNOCENÍ

    Round Indicators

    • květen 12 2019
    • Edinburgh, Spojené království
    • Krátké dovolené s přáteli

    SusanRossRob

    “Excellent Facilities”


    The Barcelo Nervion is centrally located close to the amazing Guggenheim museum. The facilities are excellent, especially for disabled travellers. My room was close to the lift, as requested, and had everything I needed to make my stay comfortable and secure. All the staff were exceptionally helpful and friendly. Food and drink was all of a good standard and very reasonably priced.


    BilbaoNervion, Guest Experience Manager v zařízení Barcelo Bilbao Nervion, odpověděl na tuto recenzi.
    Dear Susan, thank you very much for sharing your feedback after your stay with us and thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide all of our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also thrilled to know you received a service that matched your expectations and that they all contributed to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Management Team Barceló Bilbao Nervión

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód“) je kombinací písmen anebo čísel umožňující slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a příslušná sleva vám bude z této rezervace odečtena. Po zadání kódu budou již ceny zobrazené v 1. kroku rezervačního procesu zahrnovat uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo nadstandardních služeb ani pro ceny posledních pokojů, které jsou ještě v nabídce. Přípustný je pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 20 % z ceny, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, milleniálové, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá platné úřední dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nebudou splněny podmínky, si hotel vyhrazuje právo doúčtovat dané částky odečtené při původní rezervaci.

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