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Barceló Hotel Surroundings  Castillo Club Premium
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Mapa a poloha

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

250 m Pláž El Castillo

192 m Castillo de San Buenaventura

3 km Golfové hřiště Salinas de Antigua

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1247 Recenze

CELKOVÉ HODNOCENÍ

Round Indicators

PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

Round Indicators

Umístění

Round Indicators

Kvalita spaní

Round Indicators

Pokoje

Round Indicators

Čistota

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Služby


Názory

Výborné

68% Complete

851

Velmi dobré

21% Complete

274

Normální

6% Complete

81

Špatné

1% Complete

23

Velmi špatné

1% Complete

18

Filtrovat podle

Seřadit podle

    Round Indicators
    Lee T Norwich, Spojené království. 10/20/2019 S rodinou

    “Excellent”

    Excellent service and food and bar service options could not fault. Royal level is a great choice if you can afford it, close to the beach and amenities wish it was a bit cheaper so we could go more often. would recommend to family and friends.
    Round Indicators
    carolineHighwycombe highwycombe. 10/18/2019 Pro jednotlivce

    “First time and wont be the last.”

    Stayed for a week from 5th to 12th october. Room was more than adequate for me on my own. I liked the little extras...very thoughtful. The restaurant got to realise i was on my own and were no less attentive than if id been with others. Food was of a very good standard, snd i particularly enjoyed the rose wine in the evening.. The pool staff were also good. No judgement as to why your alone. Thankyou. Everyone went above what some english hotels staff attain to.

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Caroline, we would like to thank you for leaving us your feedback with regards to your latest stay with us, it is hear warming knowing you enjoyed your holiday. We always do our very best to offer a genuine, friendly and professional service throughout all departments and we are really glad this had come across and helped in making you feel comfortable and relaxed at all times! Families, couples and solo-travellers, our Hotel offers a wide range of options for everyone and we are delighted your journey has been smooth and memorable. Please rest assured all your kind words will be shared with our colleagues at Royal Level as we are sure they will mean a lot to each of them. We all very much look forward to your next stay and once again thank you for this lovely comment. With kindest regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    Rikitiki123 Nottingham, Spojené království. 10/14/2019 Krátké dovolené s přáteli

    “Great stay very relaxing”

    Had a Great stay, Fantastic fresh food , well cooked , great room and wonderful service . Resort town itself was ok , probably not lovely enough for the youngsters but good level of entertainment and really enjoyed a drag act in Pieros in town. Great singer. Hired mopeds and toured the island which was great and felt safe and drivers respectful of passing distances . Lovely people working at the resort

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Guest, Thank you for taking the time to share your latest experience with us, we are ever so delighted to know you had a memorable time. We are happy you appreciated our restaurants and facilities and that you found Caleta de Fuste full of entertainment! We are particularly glad that our commitment to offer a familiar and professional customer service all around came across and would like to thank you for pointing it out, as it is source of great motivation for all of us! We all very much hope to be seeing you soon for another unforgettable holiday! With Kind Regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    juliepX4784FC Cambridge, Spojené království. 10/14/2019 Krátké dovolené s přáteli

    “Mrs payne”

    Mrs payne what a lovely holiday will be coming back next year staff very helpful good location can't fault the hotel so nice good restaurants in front of the hotel lovely beach all sand sea clear loved the sea lion boat trip well worth it

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Mrs Payne, ​ what a lovely review of yours and how nice for all of us knowing you had such a lovely time! ​ ​ We are truly happy to read you enjoyed our facilities and activities along with the unbeatable loca​tion! Thank you for taking the time to share these kind words with us, we will share them with the entire Royal Level Team as we know it will mean a lot to everyone. We all very much look forward to welcoming you back soon when back in Fuerteventura! ​ With kind regards,​ Laura Sacchi ​ Royal Level Service Manager

    Round Indicators
    peter325i uk. 10/09/2019 Páry

    “Hardest working staff you will ever find.”

    Just return from yet another enjoyable holiday at the Royal Level, its a great idea,like a separate hotel, but in a much larger complex, so you get the best of all worlds. Nice and relaxing in block four and the Anchor restaurant, plus you can use the many other dining facilities, so this works very well for us on the all inclusive basis. My sister and her husband joined us this time, their first time here, and also to an all inclusive hotel, they agreed that by far the fantastic staff give this hotel its premier status. We try to visit twice a year and each time we notice the little extra touches that are made to enhance the experience. However one observation I made this time was that it would appear to me that the staff were under pressure to keep up with the demands placed on them and I feel that senior management need to address this as soon as possible. I can understand that any Hotel chain is in the business to make a profit, and am sure that a lot of number crunching takes place, but in my opinion the decision to keep staffing levels down is false economy in the long term. Hopefully this will be addressed when we return in the new year, as it is an absolute pleasure to be able to have a few moments to chat with the staff. So to all the staff many thanks for a thoroughly enjoyable time, we will not forget you, and look forward to meeting you in the new year Peter & Chris Marg & Bill xx

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear guests, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Royal Level hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our main goal is ensure we keep on delivering unforgettable holiday experiences to our guests. Your comments are crucial in this process therefore we highly value your time and constructive comments We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The entire management team try to ensure all customers receive the service they deserve and that our employees do their best work. A happy employee makes happy customers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • říjen 20 2019
    • Norwich, Spojené království
    • S rodinou

    Lee T

    “Excellent”


    Excellent service and food and bar service options could not fault. Royal level is a great choice if you can afford it, close to the beach and amenities wish it was a bit cheaper so we could go more often. would recommend to family and friends.


    HODNOCENÍ

    Round Indicators

    • říjen 18 2019
    • highwycombe
    • Pro jednotlivce

    carolineHighwycombe

    “First time and wont be the last.”


    Stayed for a week from 5th to 12th october. Room was more than adequate for me on my own. I liked the little extras...very thoughtful. The restaurant got to realise i was on my own and were no less attentive than if id been with others. Food was of a very good standard, snd i particularly enjoyed the rose wine in the evening.. The pool staff were also good. No judgement as to why your alone. Thankyou. Everyone went above what some english hotels staff attain to.


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Caroline, we would like to thank you for leaving us your feedback with regards to your latest stay with us, it is hear warming knowing you enjoyed your holiday. We always do our very best to offer a genuine, friendly and professional service throughout all departments and we are really glad this had come across and helped in making you feel comfortable and relaxed at all times! Families, couples and solo-travellers, our Hotel offers a wide range of options for everyone and we are delighted your journey has been smooth and memorable. Please rest assured all your kind words will be shared with our colleagues at Royal Level as we are sure they will mean a lot to each of them. We all very much look forward to your next stay and once again thank you for this lovely comment. With kindest regards, Laura Sacchi Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • Nottingham, Spojené království
    • Krátké dovolené s přáteli

    Rikitiki123

    “Great stay very relaxing”


    Had a Great stay, Fantastic fresh food , well cooked , great room and wonderful service . Resort town itself was ok , probably not lovely enough for the youngsters but good level of entertainment and really enjoyed a drag act in Pieros in town. Great singer. Hired mopeds and toured the island which was great and felt safe and drivers respectful of passing distances . Lovely people working at the resort


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Guest, Thank you for taking the time to share your latest experience with us, we are ever so delighted to know you had a memorable time. We are happy you appreciated our restaurants and facilities and that you found Caleta de Fuste full of entertainment! We are particularly glad that our commitment to offer a familiar and professional customer service all around came across and would like to thank you for pointing it out, as it is source of great motivation for all of us! We all very much hope to be seeing you soon for another unforgettable holiday! With Kind Regards, Laura Sacchi Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • Cambridge, Spojené království
    • Krátké dovolené s přáteli

    juliepX4784FC

    “Mrs payne”


    Mrs payne what a lovely holiday will be coming back next year staff very helpful good location can't fault the hotel so nice good restaurants in front of the hotel lovely beach all sand sea clear loved the sea lion boat trip well worth it


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Mrs Payne, ​ what a lovely review of yours and how nice for all of us knowing you had such a lovely time! ​ ​ We are truly happy to read you enjoyed our facilities and activities along with the unbeatable loca​tion! Thank you for taking the time to share these kind words with us, we will share them with the entire Royal Level Team as we know it will mean a lot to everyone. We all very much look forward to welcoming you back soon when back in Fuerteventura! ​ With kind regards,​ Laura Sacchi ​ Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • říjen 9 2019
    • uk
    • Páry

    peter325i

    “Hardest working staff you will ever find.”


    Just return from yet another enjoyable holiday at the Royal Level, its a great idea,like a separate hotel, but in a much larger complex, so you get the best of all worlds. Nice and relaxing in block four and the Anchor restaurant, plus you can use the many other dining facilities, so this works very well for us on the all inclusive basis. My sister and her husband joined us this time, their first time here, and also to an all inclusive hotel, they agreed that by far the fantastic staff give this hotel its premier status. We try to visit twice a year and each time we notice the little extra touches that are made to enhance the experience. However one observation I made this time was that it would appear to me that the staff were under pressure to keep up with the demands placed on them and I feel that senior management need to address this as soon as possible. I can understand that any Hotel chain is in the business to make a profit, and am sure that a lot of number crunching takes place, but in my opinion the decision to keep staffing levels down is false economy in the long term. Hopefully this will be addressed when we return in the new year, as it is an absolute pleasure to be able to have a few moments to chat with the staff. So to all the staff many thanks for a thoroughly enjoyable time, we will not forget you, and look forward to meeting you in the new year Peter & Chris Marg & Bill xx


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear guests, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Royal Level hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our main goal is ensure we keep on delivering unforgettable holiday experiences to our guests. Your comments are crucial in this process therefore we highly value your time and constructive comments We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The entire management team try to ensure all customers receive the service they deserve and that our employees do their best work. A happy employee makes happy customers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

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