Barceló Hotel Surroundings  Castillo Club Premium
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Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

250 m Pláž El Castillo

192 m Castillo de San Buenaventura

3 km Golfové hřiště Salinas de Antigua

Premios y Reconocimientos

Prizes and awards

Názory klientů

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Barceló Castillo Royal Level

4.5/5 Round Indicators
| 996 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Výborné

65% Complete

654

Velmi dobré

23% Complete

238

Normální

7% Complete

72

Špatné

2% Complete

20

Velmi špatné

1% Complete

12

Filtrovat podle

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    Round Indicators
    ColinJones Portsmouth, Spojené království. 09/20/2018 Páry

    “Brilliant holiday”

    Had a great holiday last September and this year we booked for the royal level and would definitely book again for next September. Every thing about our holiday, accommodation , cleanliness, food,staff, facilities, location and the restaurant in particular were excellent Muchas gracias

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Guest, Thank you for letting us know that you have been able to enjoy these days with us at Barceló Royal Level. We look forward to seeing you again here so you can have a great stay for another year. We hope that the room, the food, the cleanliness, the swimming pool ... Everything during your holidays has been up to your expectations. Thanks for this kind comment. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    Curious390052 09/20/2018 Páry

    “won't be going back”

    my husband and I have been going to the barcelo for 6yrs which was premium at the time now royal level. over the past few years it has got worse.this year we were getti g people from the other side coming over to the royal level ad they over booked so many were not happy as we pay an extra 700 to stay there. plus one night the pork was not cooked and all the chef did was get a tissue and wipe the blood away we complained as people would get ill. also people who need gluten free dont get help. also blocked showers cold water they are slow to react its not good enough when you pay 2700 thats not including the flights for half board ive told them I won't be back until they change things and stop over booking do people who pay only 1500 are getting a good deal but should not be i there rant over. I do hope they change as the royal level is lovely

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Guest, We are really sad for your comment regarding your stay at Barcelo Royal Level. The whole team works really hard trying to make a fantastic stay for all our guests. In relation to the comment about "other" guests, I would like to explain that in months of high occupancy some clients are located in the Royal Level area. We also want to clarify that these clients do not have the same benefits as our Royal Level clients, they can only use the room and the pool, but they do not have all the benefits for what you are paying. I am sorry because you are so disappointed about this aspect but everyone has the right to have a vacation. We will transmit your comment to our managers so they will know about the situation and we hope to find a solution for everyone to agree on. From our direction we improved our service in the Ancla restaurant and I do not like to know that you had a bad experience on it. We will personally inform about the problem with the pig. We would also like to inform that we take into account the special needs of our customers food, the gastronomic offer at the hotel is very large so everyone has options for their meals. We are also very sorry for the inconvenience with the showers, always there is a maintenance problem we invite you to let us know as soon as possible to try to solve the problem. If the problem persists we offer a change of room. Always doing everything possible so that you can be comfortable during the stay. We hope you change your mind and come back. We will take into account your comments and try to improve! Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    ianjbedford Derbyshire, Spojené království. 09/17/2018 Páry

    “Barcelo Castillo Royal Level”

    This hotel exceeded our expectations from the welcome at reception to the range and quality of food available, the attentive teams in the bars and restaurants, cleanliness of the rooms and pool areas. Room had a pool / sea view, weather was superb, No need to be up at the crack of dawn for a sun bed there are always plenty available all day.. Thank you to everyone at Barcelo Castillo Royal Level looking forward to seeing you next year

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Guest, We also want to see you again next year! The whole hotel thanks you for this friendly review and we are all very happy to have contributed to make your stay unforgettable. We are delighted that you liked everything and you were able to enjoy your stay in Fuerteventura. We see you soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    Amyleigh90 09/17/2018 Páry

    “Amazing”

    AMAZING PLACE!!! Myself & My Husband are in a superior sea view, beautiful views, food is lovely at the restaurants. LAURA at the royal level desk is absolutely fantastic, so polite and helpful nothing is too much and she’s made it very special for us as we booked for our anniversary. The pool area is so nice and chilled. ROMAN is fantastic, such a funny lovely guy, we could stand and have a laugh with him all day. Also gave us some fantastic tips & advice about the area! Again nothing is too much trouble for him either! 5* without a doubt👌🏼 We will be back same time next year ❤️

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Amyleigh! As I can see, you have not failed me!! I would like to thank you for this review about your stay! You know how important it is for us to know how was your stay. I would like to be closer to you at the pool, but those days for me were very busy and I did not have time to have a little chat with you. Also your smiles in the pool said everything and I hope you had a wonderful anniversary. Congratulations, you are a great couple! I will transmit your comment to Roman, I'm sure it makes him so happy. I hope you had a good flight back home! If you want to return, do not hesitate to contact us, we are happy to see you again very soon. A big hug from Fuerteventura. Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    brady19772018 09/15/2018 Páry

    “Best holiday so far”

    This resort is everything I wanted in a holiday we booked the follow year whilst we were still there staff are very polite and helpful food is wonderful there’s lots to do and see overall I would go back and back

    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
     Dear Customer, Thank you very much for sharing your experience using TripAdvisor. We are delighted that the stay has lived up to your expectations and that you have been able to enjoy and rest. All the team work very hard to make the vacations of our guests unforgettable. We are looking forward to having you back with us. We are waiting for you with open arms. Best regards, Laura Hernández Galindo Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • září 20 2018
    • Portsmouth, Spojené království
    • Páry

    ColinJones

    “Brilliant holiday”


    Had a great holiday last September and this year we booked for the royal level and would definitely book again for next September. Every thing about our holiday, accommodation , cleanliness, food,staff, facilities, location and the restaurant in particular were excellent Muchas gracias


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Guest, Thank you for letting us know that you have been able to enjoy these days with us at Barceló Royal Level. We look forward to seeing you again here so you can have a great stay for another year. We hope that the room, the food, the cleanliness, the swimming pool ... Everything during your holidays has been up to your expectations. Thanks for this kind comment. Best regards, Laura Hernández Galindo Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • září 20 2018
    • Páry

    Curious390052

    “won't be going back”


    my husband and I have been going to the barcelo for 6yrs which was premium at the time now royal level. over the past few years it has got worse.this year we were getti g people from the other side coming over to the royal level ad they over booked so many were not happy as we pay an extra 700 to stay there. plus one night the pork was not cooked and all the chef did was get a tissue and wipe the blood away we complained as people would get ill. also people who need gluten free dont get help. also blocked showers cold water they are slow to react its not good enough when you pay 2700 thats not including the flights for half board ive told them I won't be back until they change things and stop over booking do people who pay only 1500 are getting a good deal but should not be i there rant over. I do hope they change as the royal level is lovely


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Guest, We are really sad for your comment regarding your stay at Barcelo Royal Level. The whole team works really hard trying to make a fantastic stay for all our guests. In relation to the comment about "other" guests, I would like to explain that in months of high occupancy some clients are located in the Royal Level area. We also want to clarify that these clients do not have the same benefits as our Royal Level clients, they can only use the room and the pool, but they do not have all the benefits for what you are paying. I am sorry because you are so disappointed about this aspect but everyone has the right to have a vacation. We will transmit your comment to our managers so they will know about the situation and we hope to find a solution for everyone to agree on. From our direction we improved our service in the Ancla restaurant and I do not like to know that you had a bad experience on it. We will personally inform about the problem with the pig. We would also like to inform that we take into account the special needs of our customers food, the gastronomic offer at the hotel is very large so everyone has options for their meals. We are also very sorry for the inconvenience with the showers, always there is a maintenance problem we invite you to let us know as soon as possible to try to solve the problem. If the problem persists we offer a change of room. Always doing everything possible so that you can be comfortable during the stay. We hope you change your mind and come back. We will take into account your comments and try to improve! Best regards, Laura Hernández Galindo Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • září 17 2018
    • Derbyshire, Spojené království
    • Páry

    ianjbedford

    “Barcelo Castillo Royal Level”


    This hotel exceeded our expectations from the welcome at reception to the range and quality of food available, the attentive teams in the bars and restaurants, cleanliness of the rooms and pool areas. Room had a pool / sea view, weather was superb, No need to be up at the crack of dawn for a sun bed there are always plenty available all day.. Thank you to everyone at Barcelo Castillo Royal Level looking forward to seeing you next year


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Guest, We also want to see you again next year! The whole hotel thanks you for this friendly review and we are all very happy to have contributed to make your stay unforgettable. We are delighted that you liked everything and you were able to enjoy your stay in Fuerteventura. We see you soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • září 17 2018
    • Páry

    Amyleigh90

    “Amazing”


    AMAZING PLACE!!! Myself & My Husband are in a superior sea view, beautiful views, food is lovely at the restaurants. LAURA at the royal level desk is absolutely fantastic, so polite and helpful nothing is too much and she’s made it very special for us as we booked for our anniversary. The pool area is so nice and chilled. ROMAN is fantastic, such a funny lovely guy, we could stand and have a laugh with him all day. Also gave us some fantastic tips & advice about the area! Again nothing is too much trouble for him either! 5* without a doubt👌🏼 We will be back same time next year ❤️


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Amyleigh! As I can see, you have not failed me!! I would like to thank you for this review about your stay! You know how important it is for us to know how was your stay. I would like to be closer to you at the pool, but those days for me were very busy and I did not have time to have a little chat with you. Also your smiles in the pool said everything and I hope you had a wonderful anniversary. Congratulations, you are a great couple! I will transmit your comment to Roman, I'm sure it makes him so happy. I hope you had a good flight back home! If you want to return, do not hesitate to contact us, we are happy to see you again very soon. A big hug from Fuerteventura. Laura Hernández Galindo Royal Level Service Manager

    HODNOCENÍ

    Round Indicators

    • září 15 2018
    • Páry

    brady19772018

    “Best holiday so far”


    This resort is everything I wanted in a holiday we booked the follow year whilst we were still there staff are very polite and helpful food is wonderful there’s lots to do and see overall I would go back and back


    elcastillorrpp, Guest Relations Manager v zařízení Barcelo Castillo Royal Level, odpověděl na tuto recenzi.
    Dear Customer, Thank you very much for sharing your experience using TripAdvisor. We are delighted that the stay has lived up to your expectations and that you have been able to enjoy and rest. All the team work very hard to make the vacations of our guests unforgettable. We are looking forward to having you back with us. We are waiting for you with open arms. Best regards, Laura Hernández Galindo Royal Level Service Manager

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