Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Tento resort inspirovaný mayskými chrámy charakterizují zelené bující zahrady a neuvěřitelný výhled na moře z pokojů typu Junior. Suite Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 2729 ratings. 2729 user reviews.
Barceló Karmina reviewed by on . Awesome winter break at New Years ! We enjoyed a very nice week at the resort. The rooms were very spacious, clean & comfortable. The service was awesome & such s beautiful location. Enjoyed our days at the gorgeous large extremely... Rating: 4
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Places of Interest

32 km Mezinárodní letiště Manzanillo

20 km Puerto de Manzanillo

Premios y Reconocimientos Prizes and awards

Názory klientů

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Barceló Karmina

4.0/5 Round Indicators
| 2755 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

46% Complete

1281

Velmi dobré

32% Complete

907

Normální

11% Complete

324

Špatné

5% Complete

147

Velmi špatné

3% Complete

97

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    Round Indicators
    Mar S Regina. 02/17/2017 Páry

    “2 weeks vacation”

    We upgraded was not worth it. We had to watch them make drinks and had to argue even when we had the right wrist band on. The food was average. Samething every day at the buffet. Kids table was more appealing than adults. They need to do a. Menu to a three week rotation. The Japanese alacart was excellent but very slow. Waited for 1/2 hour for drinks. The beach is awful The pool was nice but no entrainment. This is lacking Music sucked. People would save chairs and not come back tilll end of day very rude. The entertainment in evening was nice but they need to do a three week rotation If you were Mexican you were treated different. Nothing special for Valentine's Day We noticed if you were Mexican you got roses. The chairs were very uncomfortable at beach/pool and in lounging areas. Need upgraded. The workers were very friendly. The lady in the office where you upgrade was not friendly. She needs to get some education on this. If you were talking to her and the phone rang she would answer it and make you sit for a long time. No customer service. The front desk staff were very nice. This is resort needs a lot of upgrading.
    Round Indicators
    Brian B Edmonton, Kanada. 02/16/2017 Krátké dovolené s přáteli

    “Great resort for a return visit.”

    Had a great week at the Barcelo Karmina for the second year in a row. The friendly helpful staff are always smiling, from the room staff to the painters giving the resort a fresh coat of paint always a warm hello. The rooms are comfortable and spacious. The beds are comfortable as long as you don't get one with mattress cover that sounds like your rolling on chips all night. There is lots of variety on the buffet nightly. Breakfast and lunch is best at the Capri restaurant. There is always bacon and the omelettes are huge. It is nice that you can now access the long beach for a walk from the resort instead of walking to the Walmart to access it. Just ask security to open the gate and give a return time and they will be there to let you back in. The only problem I had with the resort this year is that you had to pay for wifi. Last year it was free in the lobby. You would think that the Barcelo would have a little more consistency between their resorts. It is a great place for a getaway to relax in the sun in the dead of winter.
    Round Indicators
    Paul I 02/16/2017 Páry

    “Fantastic Luxury Resort !”

    My wife and I just returned from a fantastic week at the Barcelo Karmina in Manzanillo. The Hotel is beautiful, with a charming Mayan theme. Rooms are large, clean and well appointed. Food was excellent in all 3 restaurants, with the Kyoto Japanese À la carte being my wife's favorite, and the Agave Mexican being mine. The tropical gardens around the resort grounds and pool areas are incredible. The beach is small but very well cared for, with lots of sea life making it great for snorkeling. All the staff are extremely friendly, helpful and informative, with a few who stood out as exceptional. One of the security personnel named Humberto Preciado, who spoke excellent English, took the time to give us directions to some great sights, answer all our questions, and gave us some great tips on getting the most out of time there. He really made us feel welcome. I will recommend this Hotel to family and friend traveling to Manzanillo, and was so impressed that I will defiantly consider other Barcelo Hotels on our next vacation. Barcelo you should be very proud of this Gem! Definatly a 10/10
    Round Indicators
    LovesToEatEvery... A Surrey, Kanada. 02/15/2017

    “Great Family Resort”

    Went with my family and we all had a great time, great pool, good food & entertainment. Our 7 day stay wasn't long enough and we all said that if we go back to Manzanillo that we would definitely choose to stay there again.

    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
     Dear LovesToEatEvery... A; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    vanash Edmonton, Kanada. 02/15/2017 Páry

    “Great, but not for the celiac/dietary restricted”

    I have so many great things to say about the hotel. Huge rooms with lots of storage. More than enough closet space to keep suitcases out of the way. Grounds were lush and well maintained. The age of the hotel was somewhat obvious in little details, cabinet fronts and the slatted doors in the room could use a scrubbing but otherwise everything was acceptably clean and in good working order. Drinks were typical. Fruit/blended drinks were from mixes so the diaquiris and pina coladas etc were not fantastic, no mint for mojitos. Wine selection was huge and you could have mimosas at basically any moment. Beer was modelo on tap. Coronas in cans in minibar. Overall ambiance was nice and the Mayan decor elements were really interesting and more of a Caribbean coast style. I really enjoyed wandering around the resort. My husband enjoyed the a la carte dinners, but unfortunately I was extremely limited on what I could eat. The concierge provided me with a letter to show at the restaurants but it mostly just confused staff and slowed down everyone else's meals. The staff did try really hard to accomodate me but I definitely got the impression that the majority of staff had no clue what gluten was (I travel often and speak enough basic spanish to know it wasn't a language barrier issue) In comparison to the past few all AI resorts I've been to Karmina is definitely one of the least accommodating I've been to. I was given extra a la carte reservations so I could avoid buffet, and I appreciated that. The staff did their best but more training would help. I really hate to tarnish my review knowing it's hard to accomodate celiacs but had I been picky, or travelling with my daughter it would have been pretty unpleasant. Staff were excellent and friendly. Beautiful location and layout. Fyi......Eat before the airport bring a snack if you can, there's literally only vending machines once you pass the check in. Small shop in the entrance but that's it!

    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
     Dear vanash; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards. Silvia Galarza, Guest Experience Manager.

    HODNOCENÍ

    Round Indicators

    • únor 17 2017
    • Regina
    • Páry

    Mar S

    “2 weeks vacation”


    We upgraded was not worth it. We had to watch them make drinks and had to argue even when we had the right wrist band on. The food was average. Samething every day at the buffet. Kids table was more appealing than adults. They need to do a. Menu to a three week rotation. The Japanese alacart was excellent but very slow. Waited for 1/2 hour for drinks. The beach is awful The pool was nice but no entrainment. This is lacking Music sucked. People would save chairs and not come back tilll end of day very rude. The entertainment in evening was nice but they need to do a three week rotation If you were Mexican you were treated different. Nothing special for Valentine's Day We noticed if you were Mexican you got roses. The chairs were very uncomfortable at beach/pool and in lounging areas. Need upgraded. The workers were very friendly. The lady in the office where you upgrade was not friendly. She needs to get some education on this. If you were talking to her and the phone rang she would answer it and make you sit for a long time. No customer service. The front desk staff were very nice. This is resort needs a lot of upgrading.


    HODNOCENÍ

    Round Indicators

    • únor 16 2017
    • Edmonton, Kanada
    • Krátké dovolené s přáteli

    Brian B

    “Great resort for a return visit.”


    Had a great week at the Barcelo Karmina for the second year in a row. The friendly helpful staff are always smiling, from the room staff to the painters giving the resort a fresh coat of paint always a warm hello. The rooms are comfortable and spacious. The beds are comfortable as long as you don't get one with mattress cover that sounds like your rolling on chips all night. There is lots of variety on the buffet nightly. Breakfast and lunch is best at the Capri restaurant. There is always bacon and the omelettes are huge. It is nice that you can now access the long beach for a walk from the resort instead of walking to the Walmart to access it. Just ask security to open the gate and give a return time and they will be there to let you back in. The only problem I had with the resort this year is that you had to pay for wifi. Last year it was free in the lobby. You would think that the Barcelo would have a little more consistency between their resorts. It is a great place for a getaway to relax in the sun in the dead of winter.


    HODNOCENÍ

    Round Indicators

    • únor 16 2017
    • Páry

    Paul I

    “Fantastic Luxury Resort !”


    My wife and I just returned from a fantastic week at the Barcelo Karmina in Manzanillo. The Hotel is beautiful, with a charming Mayan theme. Rooms are large, clean and well appointed. Food was excellent in all 3 restaurants, with the Kyoto Japanese À la carte being my wife's favorite, and the Agave Mexican being mine. The tropical gardens around the resort grounds and pool areas are incredible. The beach is small but very well cared for, with lots of sea life making it great for snorkeling. All the staff are extremely friendly, helpful and informative, with a few who stood out as exceptional. One of the security personnel named Humberto Preciado, who spoke excellent English, took the time to give us directions to some great sights, answer all our questions, and gave us some great tips on getting the most out of time there. He really made us feel welcome. I will recommend this Hotel to family and friend traveling to Manzanillo, and was so impressed that I will defiantly consider other Barcelo Hotels on our next vacation. Barcelo you should be very proud of this Gem! Definatly a 10/10


    HODNOCENÍ

    Round Indicators

    • únor 15 2017
    • Surrey, Kanada

    LovesToEatEvery... A

    “Great Family Resort”


    Went with my family and we all had a great time, great pool, good food & entertainment. Our 7 day stay wasn't long enough and we all said that if we go back to Manzanillo that we would definitely choose to stay there again.


    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
    Dear LovesToEatEvery... A; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Silvia Galarza, Guest Experience Manager.

    HODNOCENÍ

    Round Indicators

    • únor 15 2017
    • Edmonton, Kanada
    • Páry

    vanash

    “Great, but not for the celiac/dietary restricted”


    I have so many great things to say about the hotel. Huge rooms with lots of storage. More than enough closet space to keep suitcases out of the way. Grounds were lush and well maintained. The age of the hotel was somewhat obvious in little details, cabinet fronts and the slatted doors in the room could use a scrubbing but otherwise everything was acceptably clean and in good working order. Drinks were typical. Fruit/blended drinks were from mixes so the diaquiris and pina coladas etc were not fantastic, no mint for mojitos. Wine selection was huge and you could have mimosas at basically any moment. Beer was modelo on tap. Coronas in cans in minibar. Overall ambiance was nice and the Mayan decor elements were really interesting and more of a Caribbean coast style. I really enjoyed wandering around the resort. My husband enjoyed the a la carte dinners, but unfortunately I was extremely limited on what I could eat. The concierge provided me with a letter to show at the restaurants but it mostly just confused staff and slowed down everyone else's meals. The staff did try really hard to accomodate me but I definitely got the impression that the majority of staff had no clue what gluten was (I travel often and speak enough basic spanish to know it wasn't a language barrier issue) In comparison to the past few all AI resorts I've been to Karmina is definitely one of the least accommodating I've been to. I was given extra a la carte reservations so I could avoid buffet, and I appreciated that. The staff did their best but more training would help. I really hate to tarnish my review knowing it's hard to accomodate celiacs but had I been picky, or travelling with my daughter it would have been pretty unpleasant. Staff were excellent and friendly. Beautiful location and layout. Fyi......Eat before the airport bring a snack if you can, there's literally only vending machines once you pass the check in. Small shop in the entrance but that's it!


    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
    Dear vanash; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards. Silvia Galarza, Guest Experience Manager.

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