Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Tento resort inspirovaný mayskými chrámy charakterizují zelené bující zahrady a neuvěřitelný výhled na moře z pokojů typu Junior. Suite Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina 4 out of 5 based on 2729 ratings. 2729 user reviews.
Barceló Karmina reviewed by on . Awesome winter break at New Years ! We enjoyed a very nice week at the resort. The rooms were very spacious, clean & comfortable. The service was awesome & such s beautiful location. Enjoyed our days at the gorgeous large extremely... Rating: 4
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Places of Interest

32 km Mezinárodní letiště Manzanillo

20 km Puerto de Manzanillo

Premios y Reconocimientos Prizes and awards

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Barceló Karmina

4.0/5 Round Indicators
| 2768 Recenze

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    josher99 02/23/2017 S rodinou

    “Excellent family vacation ”

    We stayed feb 8 to feb 22 in the ocean view room. The view was amazing. Really enjoyed the 2 week stay in this beautiful resort. First off we would like to really thank carolina in the kids club she is awesome. Does different arts and crafts and pool activities daily. Our kids really enjoyed her during our stay. And would also like to thank cristian. He does an amazing job with all the daily activities. Also our sunwing representative miguel was really helpful and told us some amazing restaurants to eat at off the resort Evening shows Entertaining and amazing dancers lots of hard work put into them. They have a different show everynight but after 7 days they do repeat. At 8:30 everynight the do the mini disco for the kids. They can get up on stage and dance and our daughter really enjoyed that. Beach The beach is nice its really small but was perfect for small kids no big waves. A little rocky but what do you expect for a man made beach. Biggest thing that i did not like was that they told us at our welcome meeting you cant save chairs. What happened seen multiple chairs empty with towels and no one around for over a hour. 8 times out of 10 it was the local people. This resorts caters to the local people more than the tourists. I talked to a few workers about it and they pretty much said that the cant move the towels off the chairs. So i did it myself. This goes for the pools as well. I would go down around 9-10 to the pool and see chairs with towels and no one around. And again it was local people. Take 10 chairs and only use half of them. Pools The pools were awesome and maintained very well. Two 18+ pools witch was nice if u didnt want to hear screaming kids Restaurants The dress code is pretty relaxed. I seen lots of people wearing shorts in the Japanese and on our reservations card it said. No shorts. Also they pre book your a la carts the first 3 were not spaced out at all and late times. It was a pain to change them. Long lineup to wait then told they never had times we wanted. And restaurants were never really full when we did change them. Buffet was very good. Lots of selection and evey day the have a different theme for food and repeats after 7 days. A la carte Japanese Was the worst restaurant our server was rude and it took over an hour to get our food. Then took half hour for desert. Never offered us wine or anything. We never returned Mexican restaurant was our favorite. We ate here 3 times in our 2 week stay. And its right on the ocean Italian was good as well. The pasta portions were really small and i had to order 2 bolth times we ate here. Rooms Our room was awesome nice and big and the bathroom had 2 sinks and stand up shower and a tub separately Fridge stocked daily with 6 coronas pop water and nuts I just seemed days that i did not tip the maid the fridge was not stocked and i know she never forgot cause when i tipped it was full. Reason i never tipped everyday is cause it was usually at least 100 pesos every 3 days. Overall we did love this resort and would recommend it for a great vacation. Carolina from kids club.did mention that if she gets good reviews that management would get her new stuff for the kids club. I dont think she is asking much and i hope that management gets her new stuff. You can tell she really loves her job and does a fantastic job. I know this resort brings in $$$$ so please get her stuff
    Round Indicators
    undercovertoo Powell River, Kanada. 02/22/2017 Páry

    “somethings great some not so much”

    First of all the hotel is beautiful, one of the nicest. The staff there are over all pretty good but we did run into some issues...first being there for 2 weeks was long and I think after abit there seem to be some staff that ignored us maybe they were just sick of us? but it go annoying...considering we were tipping! there were a few in the restuarants that were more than friendly wish I remembered their names. The front desk was a issue as I went there 6 7 times to change my pesos to smaller amounts and was told come back not yet come back and so on, till the last time we waited in line for over a 45 min checking in one person?? with cash in hand to be told in one second when we got to desk no cash available, why wouldnt they look at us and say dont wait no money available? very annoying. DONT let anyone talk you into the SHOPPING tour...it was 35 US each and all they do is take you to town for 45 min....no time to shop at all.... total ripoff ....take a cab and spend 150 pesos and stay for the afternoon. if you are expecting a beach at this hotel it is not the place for you if you like just a pool it is great. They really need to deal with the bridge at the break water, staring at that rusty thing for 2 weeks was not great, If they cant get rid of it at least paint it, its a terrrible sight. Also they have a disco each night at 11 pm but they show at the theater finishes at 10, so there is a lul in between and some of us older people just peter out waiting, they should have it start right at 10 pm. Food in all was very good with a good variety

    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
     Dear undercovertoo; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza Guest Experience Manager

    Round Indicators
    dumbodumbo Toronto, Kanada. 02/21/2017 S rodinou

    “Another day in Paradise”

    Cozy and small resort, clean, well organized, well trained professional staff. We are family of 5, with grandparents and a young boy. Everyone found their own activities to enjoy, especially my 6 years old boy. He had so much fun at the kids club, and kept winning prizes from different games. Food was good, with great varieties of drinks. All the staff worked hard with smiling faces all the time. The Animacion Group leaded by Christian brought us so much fun. Gerardo and Carolina always worked with their hearts. Definately will go back again.

    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
     Dear dumbodumbo; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards. Silvia Galarza, Guest Experience Manager.

    Round Indicators
    Danideskjob Calgary, Kanada. 02/21/2017 S rodinou

    “Lovely resort, premium upgrade well worth the additional cost”

    We recently did a full week at the Karmina, in a Junior Deluxe room with the Premium Upgrade package. 3 adults in one room, 2 adults in the other. I can honestly say that the incredible photos you see on the Barcelo website are an accurate representation of the resort. I was shocked at how beautiful everything was. Rooms: Fabulous. The bathroom was spa-like, although it was a bit strange to have shutter-style doors, which meant that anyone out in the room could hear what was going on in the bathroom. Which isn't a major issue, except when there are gastrointestinal issues...which I'll get to. We had one room with two double beds and one with a king. The couches in both rooms were not very comfortable to sit on, unfortunately. It seemed like the cushions were all too small for the couch, so that when you sat down, you sort of sunk in, uncomfortably. Not that we spent a lot of time in the rooms, but when we wanted to watch some tv or play cards, we had to shuffle things around a bit. The beds were very comfortable, and once again, having the deluxe room and premium upgrade made a big difference - we were able to order additional/different pillows. I've NEVER had that sort of service or experience at a resort. It was amazing. Room Service: included with our upgrades. It was very quick and staff were very friendly. Of course, we were always tipping on the value given on the room service menu, so that might have helped :) My husband ordered a special breakfast for us on Valentine's Day and I could not have been more impressed. He said that everyone who helped him put it together was so helpful and just made sure it was a lovely morning. There were heart-shaped balloons and cookies, along with the tea and orange juice, and full meal. They were more than willing to add items to the regular room service orders (we did pay extra for it, but it wasn't a lot, as I understand it). View: Amazing. We had a view of the ocean from the room, and the view of the grounds is incredible. Keep in mind that we were in the deluxe area, so I'm guessing the view isn't going to be quite as spectacular in all of the rooms. Pools: Chilly, but wonderful! These pools aren't heated, which I knew before we went. The weather was beautiful during out stay, so the fact that the pools aren't heated wasn't really an issue. There's a variety of different pools to choose from, with more than one being adult-only, which was nice. The grounds are so beautiful and the various flora (and fauna!) make it feel a little wilder than some other resorts I've been to (which I thought was excellent). There was an issue with beach chairs being "reserved" with towels, often for several hours (if we ever saw the people who had reserved them). It seemed really strange to me that someone would reserve a chair from the late morning into the late afternoon without ever actually using it. A la carte restaurants: We had the opportunity to dine at all of the a la carte restaurants. I would say that the Japanese (Kyoto) was actually my favourite. Our mealtimes were usually after 8:00, but we didn't mind. It's so easy to hit the buffet for a snack if you get hungry earlier in the evening. We tried a variety of the sushi options and hot dishes and each one was amazing. The tempura ice cream is one of the single greatest desserts I've ever eaten in my life. This is where, unfortunately, I had to take off a star, because I dined at Capri (Italian) twice, and ended up violently ill both times. We did one dinner and one lunch. I was sick for 8-10 hours each time. The other members in my party didn't end up violently sick the way I did, but everyone was having some gut issues after the meals. Maybe it's more to do with what we ordered. Agave, the Mexican restaurant, was very nice. I think the zucchini soup was one of the best things I ate the whole week, which is impressive considering how many amazing meals I had. Buffet: Bugambilias was amazing. There was always something new and interesting to try. Food was kept fresh and hot. Somehow, the buffet never seemed all that busy, which was very strange (but nice!) considering we were in Mexico during February. I did, unfortunately, get a bit of a bug one evening from the buffet as well. Maybe I was just a bit too adventurous with my food choices, but it definitely put a damper on things. Beach Snack Bar: The burgers and tacos were so awesome. It was great for snacks or for a light meal during the afternoon. Having the ice cream machine available as well was excellent. The service seemed a bit slower here, but we were never in any kind of hurry. And the service was always friendly, which, to me, is more important than things being quick. Premium Club: This was quite a nice bonus, I have to say. The food was good, and being able to make a coffee (there's a cappuccino machine) or a premium drink was great. We also used the concierge service a few times, and they were always very friendly and polite. The waiters and waitresses in the Premium Club were definitely the best of the best. We had great service all week, but Lourdes (my apologies on spelling) was a real treat. She always had a smile and was willing to help us out with whatever we needed. Bars: We paid for the premium upgrade so that we could get nicer drinks. The resort offers Grey Goose, Remy Martin, Havana Club, Patron, etc for premium liquors. However, on more than one occasion, the bars ran out of the premium liquors. There were times when Grey Goose was nowhere to be found. The beach bars tended not to have the higher-end spirits in stock. Maybe just because they're not as used to people requesting them outside of the lobby bar/premium lounge, I'm not sure. The overall atmosphere of the resort was very relaxed and friendly. There are a lot of local folks who do day passes or weekend trips, so it was nice not just to have the typical tourist crowd. There were a couple weddings while we were there, and they looked beautiful. But things never got all that rowdy, and it was just...so nice. It was the (almost) perfect, peaceful beach vacation that I wanted. I almost gave 5 stars, because despite how sick I got, I'm still planning on going back. I'll just need to be a bit more careful about what I eat the next time. A quick note on swimming in the bay: some of the fish bite! We didn't go very far out, and they weren't large fish, but I did have a few bites that bled a bit. If you're taking kids into the water, I'd suggest you stay to the right side of the little bay, where there aren't so many rocks. They've also got sea urchins, so be careful for those if you go out a little deeper.

    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
     Dear Danideskjob; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards. Silvia Galarza, Guest Experience Manager.

    Round Indicators
    goneAlberta alberta. 02/19/2017 Páry

    “large rooms with spacious bathrooms”

    On arrival at the Manzanillo airport we received our room key card and welcome package. This was a first for us. We were checked in before boarding the transfer bus to the resort! The bus ride was not very long and it was great to just walk into the lobby and proceed directly to our room. Room - large with a king bed, couch, 2 arm chairs and a table with 4 chairs. The mini bar contained drinks and snacks. A safe, which we always use and feel is a necessity, was up high on the closet shelf so we moved it to the counter near the coffee maker. Loved having coffee in the room! The balcony was roomy and had a table and chairs. The best part of this great room was the spacious bathroom. It was the biggest we have ever had at an all inclusive resort. 2 sinks, soaker tub and a large stall shower. Service - The cleaning staff do a very good job. The wait staff in the restaurants were all polite and gave good service, some were outstanding. Tfhe food and drinks were very good and we appreciated service to the beach chairs. Shows - entertaining, showcasing some amazing dancers Amenities and location - There are multiple pools to try. We enjoyed the beach and water. The quiet cove gave great opportunities to snorkel or just watch fish from above. We kayaked in and out of the cove. Best - So much is great about this resort. the beautiful grounds and pool area The Mayan decor in the lobby is amazing.

    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
     Dear goneAlberta; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Silvia Galarza Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • únor 23 2017
    • S rodinou

    josher99

    “Excellent family vacation ”


    We stayed feb 8 to feb 22 in the ocean view room. The view was amazing. Really enjoyed the 2 week stay in this beautiful resort. First off we would like to really thank carolina in the kids club she is awesome. Does different arts and crafts and pool activities daily. Our kids really enjoyed her during our stay. And would also like to thank cristian. He does an amazing job with all the daily activities. Also our sunwing representative miguel was really helpful and told us some amazing restaurants to eat at off the resort Evening shows Entertaining and amazing dancers lots of hard work put into them. They have a different show everynight but after 7 days they do repeat. At 8:30 everynight the do the mini disco for the kids. They can get up on stage and dance and our daughter really enjoyed that. Beach The beach is nice its really small but was perfect for small kids no big waves. A little rocky but what do you expect for a man made beach. Biggest thing that i did not like was that they told us at our welcome meeting you cant save chairs. What happened seen multiple chairs empty with towels and no one around for over a hour. 8 times out of 10 it was the local people. This resorts caters to the local people more than the tourists. I talked to a few workers about it and they pretty much said that the cant move the towels off the chairs. So i did it myself. This goes for the pools as well. I would go down around 9-10 to the pool and see chairs with towels and no one around. And again it was local people. Take 10 chairs and only use half of them. Pools The pools were awesome and maintained very well. Two 18+ pools witch was nice if u didnt want to hear screaming kids Restaurants The dress code is pretty relaxed. I seen lots of people wearing shorts in the Japanese and on our reservations card it said. No shorts. Also they pre book your a la carts the first 3 were not spaced out at all and late times. It was a pain to change them. Long lineup to wait then told they never had times we wanted. And restaurants were never really full when we did change them. Buffet was very good. Lots of selection and evey day the have a different theme for food and repeats after 7 days. A la carte Japanese Was the worst restaurant our server was rude and it took over an hour to get our food. Then took half hour for desert. Never offered us wine or anything. We never returned Mexican restaurant was our favorite. We ate here 3 times in our 2 week stay. And its right on the ocean Italian was good as well. The pasta portions were really small and i had to order 2 bolth times we ate here. Rooms Our room was awesome nice and big and the bathroom had 2 sinks and stand up shower and a tub separately Fridge stocked daily with 6 coronas pop water and nuts I just seemed days that i did not tip the maid the fridge was not stocked and i know she never forgot cause when i tipped it was full. Reason i never tipped everyday is cause it was usually at least 100 pesos every 3 days. Overall we did love this resort and would recommend it for a great vacation. Carolina from kids club.did mention that if she gets good reviews that management would get her new stuff for the kids club. I dont think she is asking much and i hope that management gets her new stuff. You can tell she really loves her job and does a fantastic job. I know this resort brings in $$$$ so please get her stuff


    HODNOCENÍ

    Round Indicators

    • únor 22 2017
    • Powell River, Kanada
    • Páry

    undercovertoo

    “somethings great some not so much”


    First of all the hotel is beautiful, one of the nicest. The staff there are over all pretty good but we did run into some issues...first being there for 2 weeks was long and I think after abit there seem to be some staff that ignored us maybe they were just sick of us? but it go annoying...considering we were tipping! there were a few in the restuarants that were more than friendly wish I remembered their names. The front desk was a issue as I went there 6 7 times to change my pesos to smaller amounts and was told come back not yet come back and so on, till the last time we waited in line for over a 45 min checking in one person?? with cash in hand to be told in one second when we got to desk no cash available, why wouldnt they look at us and say dont wait no money available? very annoying. DONT let anyone talk you into the SHOPPING tour...it was 35 US each and all they do is take you to town for 45 min....no time to shop at all.... total ripoff ....take a cab and spend 150 pesos and stay for the afternoon. if you are expecting a beach at this hotel it is not the place for you if you like just a pool it is great. They really need to deal with the bridge at the break water, staring at that rusty thing for 2 weeks was not great, If they cant get rid of it at least paint it, its a terrrible sight. Also they have a disco each night at 11 pm but they show at the theater finishes at 10, so there is a lul in between and some of us older people just peter out waiting, they should have it start right at 10 pm. Food in all was very good with a good variety


    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
    Dear undercovertoo; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • únor 21 2017
    • Toronto, Kanada
    • S rodinou

    dumbodumbo

    “Another day in Paradise”


    Cozy and small resort, clean, well organized, well trained professional staff. We are family of 5, with grandparents and a young boy. Everyone found their own activities to enjoy, especially my 6 years old boy. He had so much fun at the kids club, and kept winning prizes from different games. Food was good, with great varieties of drinks. All the staff worked hard with smiling faces all the time. The Animacion Group leaded by Christian brought us so much fun. Gerardo and Carolina always worked with their hearts. Definately will go back again.


    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
    Dear dumbodumbo; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards. Silvia Galarza, Guest Experience Manager.

    HODNOCENÍ

    Round Indicators

    • únor 21 2017
    • Calgary, Kanada
    • S rodinou

    Danideskjob

    “Lovely resort, premium upgrade well worth the additional cost”


    We recently did a full week at the Karmina, in a Junior Deluxe room with the Premium Upgrade package. 3 adults in one room, 2 adults in the other. I can honestly say that the incredible photos you see on the Barcelo website are an accurate representation of the resort. I was shocked at how beautiful everything was. Rooms: Fabulous. The bathroom was spa-like, although it was a bit strange to have shutter-style doors, which meant that anyone out in the room could hear what was going on in the bathroom. Which isn't a major issue, except when there are gastrointestinal issues...which I'll get to. We had one room with two double beds and one with a king. The couches in both rooms were not very comfortable to sit on, unfortunately. It seemed like the cushions were all too small for the couch, so that when you sat down, you sort of sunk in, uncomfortably. Not that we spent a lot of time in the rooms, but when we wanted to watch some tv or play cards, we had to shuffle things around a bit. The beds were very comfortable, and once again, having the deluxe room and premium upgrade made a big difference - we were able to order additional/different pillows. I've NEVER had that sort of service or experience at a resort. It was amazing. Room Service: included with our upgrades. It was very quick and staff were very friendly. Of course, we were always tipping on the value given on the room service menu, so that might have helped :) My husband ordered a special breakfast for us on Valentine's Day and I could not have been more impressed. He said that everyone who helped him put it together was so helpful and just made sure it was a lovely morning. There were heart-shaped balloons and cookies, along with the tea and orange juice, and full meal. They were more than willing to add items to the regular room service orders (we did pay extra for it, but it wasn't a lot, as I understand it). View: Amazing. We had a view of the ocean from the room, and the view of the grounds is incredible. Keep in mind that we were in the deluxe area, so I'm guessing the view isn't going to be quite as spectacular in all of the rooms. Pools: Chilly, but wonderful! These pools aren't heated, which I knew before we went. The weather was beautiful during out stay, so the fact that the pools aren't heated wasn't really an issue. There's a variety of different pools to choose from, with more than one being adult-only, which was nice. The grounds are so beautiful and the various flora (and fauna!) make it feel a little wilder than some other resorts I've been to (which I thought was excellent). There was an issue with beach chairs being "reserved" with towels, often for several hours (if we ever saw the people who had reserved them). It seemed really strange to me that someone would reserve a chair from the late morning into the late afternoon without ever actually using it. A la carte restaurants: We had the opportunity to dine at all of the a la carte restaurants. I would say that the Japanese (Kyoto) was actually my favourite. Our mealtimes were usually after 8:00, but we didn't mind. It's so easy to hit the buffet for a snack if you get hungry earlier in the evening. We tried a variety of the sushi options and hot dishes and each one was amazing. The tempura ice cream is one of the single greatest desserts I've ever eaten in my life. This is where, unfortunately, I had to take off a star, because I dined at Capri (Italian) twice, and ended up violently ill both times. We did one dinner and one lunch. I was sick for 8-10 hours each time. The other members in my party didn't end up violently sick the way I did, but everyone was having some gut issues after the meals. Maybe it's more to do with what we ordered. Agave, the Mexican restaurant, was very nice. I think the zucchini soup was one of the best things I ate the whole week, which is impressive considering how many amazing meals I had. Buffet: Bugambilias was amazing. There was always something new and interesting to try. Food was kept fresh and hot. Somehow, the buffet never seemed all that busy, which was very strange (but nice!) considering we were in Mexico during February. I did, unfortunately, get a bit of a bug one evening from the buffet as well. Maybe I was just a bit too adventurous with my food choices, but it definitely put a damper on things. Beach Snack Bar: The burgers and tacos were so awesome. It was great for snacks or for a light meal during the afternoon. Having the ice cream machine available as well was excellent. The service seemed a bit slower here, but we were never in any kind of hurry. And the service was always friendly, which, to me, is more important than things being quick. Premium Club: This was quite a nice bonus, I have to say. The food was good, and being able to make a coffee (there's a cappuccino machine) or a premium drink was great. We also used the concierge service a few times, and they were always very friendly and polite. The waiters and waitresses in the Premium Club were definitely the best of the best. We had great service all week, but Lourdes (my apologies on spelling) was a real treat. She always had a smile and was willing to help us out with whatever we needed. Bars: We paid for the premium upgrade so that we could get nicer drinks. The resort offers Grey Goose, Remy Martin, Havana Club, Patron, etc for premium liquors. However, on more than one occasion, the bars ran out of the premium liquors. There were times when Grey Goose was nowhere to be found. The beach bars tended not to have the higher-end spirits in stock. Maybe just because they're not as used to people requesting them outside of the lobby bar/premium lounge, I'm not sure. The overall atmosphere of the resort was very relaxed and friendly. There are a lot of local folks who do day passes or weekend trips, so it was nice not just to have the typical tourist crowd. There were a couple weddings while we were there, and they looked beautiful. But things never got all that rowdy, and it was just...so nice. It was the (almost) perfect, peaceful beach vacation that I wanted. I almost gave 5 stars, because despite how sick I got, I'm still planning on going back. I'll just need to be a bit more careful about what I eat the next time. A quick note on swimming in the bay: some of the fish bite! We didn't go very far out, and they weren't large fish, but I did have a few bites that bled a bit. If you're taking kids into the water, I'd suggest you stay to the right side of the little bay, where there aren't so many rocks. They've also got sea urchins, so be careful for those if you go out a little deeper.


    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
    Dear Danideskjob; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards. Silvia Galarza, Guest Experience Manager.

    HODNOCENÍ

    Round Indicators

    • únor 19 2017
    • alberta
    • Páry

    goneAlberta

    “large rooms with spacious bathrooms”


    On arrival at the Manzanillo airport we received our room key card and welcome package. This was a first for us. We were checked in before boarding the transfer bus to the resort! The bus ride was not very long and it was great to just walk into the lobby and proceed directly to our room. Room - large with a king bed, couch, 2 arm chairs and a table with 4 chairs. The mini bar contained drinks and snacks. A safe, which we always use and feel is a necessity, was up high on the closet shelf so we moved it to the counter near the coffee maker. Loved having coffee in the room! The balcony was roomy and had a table and chairs. The best part of this great room was the spacious bathroom. It was the biggest we have ever had at an all inclusive resort. 2 sinks, soaker tub and a large stall shower. Service - The cleaning staff do a very good job. The wait staff in the restaurants were all polite and gave good service, some were outstanding. Tfhe food and drinks were very good and we appreciated service to the beach chairs. Shows - entertaining, showcasing some amazing dancers Amenities and location - There are multiple pools to try. We enjoyed the beach and water. The quiet cove gave great opportunities to snorkel or just watch fish from above. We kayaked in and out of the cove. Best - So much is great about this resort. the beautiful grounds and pool area The Mayan decor in the lobby is amazing.


    Silvia G, Guest Experience Manager v zařízení Barcelo Karmina, odpověděl na tuto recenzi.
    Dear goneAlberta; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Silvia Galarza Guest Experience Manager

    Barceló Hotel Pool  Karmina Palace Deluxe

    Exclusivity right on the beach

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