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Recently renovated, 4 Diamond AAA rating and a member of Leading Hotels of the World. Enjoy personalised luxury services, gourmet cuisine, and the best white sandy beach that Playa del Carmen, Mexico has to offer.

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* Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends and final rooms. Valid for stays up to 25 December, 2017. Applies to all types of room.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 Luxusní hotel pouze pro dospělé nabízí 5hvězdičkové ubytování, a to přímo u pohádkové pláže Mayské riviéry. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3765 ratings. 3765 user reviews.
Royal Hideaway Playacar - Adults only reviewed by terry b on . Nejlepší z nejlepších Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3782 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

73% Complete

2794

Velmi dobré

17% Complete

656

Normální

5% Complete

200

Špatné

2% Complete

90

Velmi špatné

1% Complete

43

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    Round Indicators
    Chickory1 Broomfield, Colorado. 02/20/2017 Páry

    “February trip”

    This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.
    Round Indicators
    Sakina B Montreal, Kanada. 02/19/2017 Páry

    “Enchanting, exclusive and peaceful hotel.”

    We decided to treat ourselves by going to the Royal Hideaway Playacar and enjoyed every minute of it! From the moment we arrived at the airport to the moment we left, the staff made us feel special. A private van brought us to the hotel were we were greeted with sparkling wine and a more than welcome warm towel. No bracelet in that resort which added an extra feeling of freedom! Then the manager gave us a virtual tour of the resort on his iPad. But it did not do justice to the beauty of the garden which brought us great pleasure every day during our stay. The garden was beautifully maintained and designed with little bridges, benches, and streams of water running everywhere. We met local animals like iguanas, lizards and agoutis, not to mention beautiful birds which added to the wonder of the resort. The hotel was renovating when we went in November 2016 and the Club Royale and the Grill were closed as well as a few buildings. Although there were some construction noise in certain areas when you were in the gardens, the rooms (freshly renovated) were very comfortable, clean and very quiet allowing us to nap during the day. Unfortunately it was too noisy to enjoy our balcony. The resort is designed in such a way that you have secluded areas with small pools surrounded by tropical trees and plants that allow you to relax and get some privacy. One of our best moments was our morning meditation by the pool of the SPA while soaking up the sun and listening to the birds. The food was very upscale, no buffet, always served by charming staff. As vegetarians/vegans we enjoyed the fact that they had almond milk and menus offering vegetarian options. However, as the menus did not change during the week, we felt a bit limited after a few days. Thankfully, the chef at Las Ventanas was kind enough to make us a special vegetarian dinner on our last night which was both creative and delicious. The Palazzo restaurant was romantic and very good and we had the pleasure to meet and be served by one of the most amazing waiter we have ever met: Alejandro Solis who contributed to make our two dinners there memorable and so much fun! The Grill by the beach was closed during our stay due to renovations but it was not a problem because the restaurant Spices had beautiful views of the beach and a large terrasse anyway. We went to the freshly renovated and bright gym facing a swimming pool, and to the SPA and highly recommend both! The SPA was an amazing intimate experience with small luxury locker rooms including hammam, sauna, shower, candles... You can easily plan half a day there as you also have access to a an outside pool. The massage was a delight. My advice: book at the beginning of your stay as you might want to go back! Each building has a concierge. Sara Antimo was ours and she gave us an exceptional customer service! Everyday we were greeted with a smile, a nice word, a little note in the bedroom, always helpful and going the extra mile to surprise us and make our stay memorable. I ordered some flowal arrangements in the room and a massage to celebrate my boyfriend's birthday and she went over and above by adding additional little surprises like ballons, rose petals and inform the SPA so that after the massage they offered us a glass of sparkling wine and chocolate covered strawberries which was a lovely thought. Finally the beach was wonderful. It was very large and very long - we walked to Playa del Carmen which took us approx 30-40min. We read reviews about seaweed and were a bit concerned about it but there is really nothing to worry about! The beach is cleaned regularly and that area of the beach is very clean. We enjoyed the fact that the staff is serving on the beach and helping with the set up of your chair or bed. The only minus for us was the loud and repetitive music with aggravating freestyle jazz in the morning in Las Ventanas. Something smooth and calm especially in the morning would be better suited for an upscale resort like this. Overall we felt like royalty and loved our stay! Thank you very much to the whole team and keep up the great work!
    Round Indicators
    tommS1543RA Denver. 02/19/2017 Páry

    “"Amazing food! Wonderful trip"”

    Stayed 9 days starting Super bowl Sunday. Check in was smooth, and our room was ready. The resort is on the small side which made for a nice relaxing time. There are no elevators and some of the villas are 3 story. The pool staff were amazing! Ceaser, John & David went over and above to make us feel at home. remembering our names was a nice bonus. The pools themselves were very nice with great views of the ocean! The rooms were nice and the evening turn down service was appreciated. There is a nice shopping area right across the street which was very convenient. The dinners were outstanding! best we have had at an all inclusive. The restaurant staff were friendly and knowledgeable about the menus items. We really liked the asian restaurant with the excellent sushi! Every restaurant was amazing from the appetizers to desert! We booked a cenote swim and snorkel trip through the hotel and would highly recommend it! All in all a great vacation!
    Round Indicators
    Tallahassee-Bob Tallahassee, FL. 02/19/2017 Páry

    “Relaxing Christmas week”

    I've waited a bit before writing this review, as I wanted to trip to settle in. There were definite positives and negatives about the Royal Hideaway. The hotel was mostly finished with their remodeling, but they were experiencing issues with some of them (like the ceiling in our bathroom leaking from a clogged AC drain line, which they addressed immediately. Our trip was to relax as I was recovering from intense cancer treatments, and relax we did. I would normally have participated in their scuba diving (they appeared to have an active dive group) but I was not able to due to the healing process. For those who want more activities or entertainment, this may not be the hotel. The hotel provided nightly entertainment most nights, but they would only play for about 45 minutes, leaving the place quiet and without much to do by 10 pm (or earlier). The restaurants were fairly good, with the upscale restaurant (Ventana) the best, followed by Spices. Breakfast and lunch on the Deck was really good each day. The rooms were very comfortable. For the first few days we had no trouble with pool service or getting lounge chairs around the pool. Toward the end of the week several large family groups (who were often frequent visitors) showed up and got the hotel to "reserve" the lounges around the pool area for them (even though the literature you received each day said that unattended lounges for 20 minutes will be given to others). This was a true pain. Pool service also went down as the hotel filled up, resulting in long waits and the hotel running out of things like ice buckets. Overall, it turned out to be exactly what we needed at the time, but in the future I suspect we will go to a more active location.
    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    HODNOCENÍ

    Round Indicators

    • únor 20 2017
    • Broomfield, Colorado
    • Páry

    Chickory1

    “February trip”


    This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.


    HODNOCENÍ

    Round Indicators

    • únor 19 2017
    • Montreal, Kanada
    • Páry

    Sakina B

    “Enchanting, exclusive and peaceful hotel.”


    We decided to treat ourselves by going to the Royal Hideaway Playacar and enjoyed every minute of it! From the moment we arrived at the airport to the moment we left, the staff made us feel special. A private van brought us to the hotel were we were greeted with sparkling wine and a more than welcome warm towel. No bracelet in that resort which added an extra feeling of freedom! Then the manager gave us a virtual tour of the resort on his iPad. But it did not do justice to the beauty of the garden which brought us great pleasure every day during our stay. The garden was beautifully maintained and designed with little bridges, benches, and streams of water running everywhere. We met local animals like iguanas, lizards and agoutis, not to mention beautiful birds which added to the wonder of the resort. The hotel was renovating when we went in November 2016 and the Club Royale and the Grill were closed as well as a few buildings. Although there were some construction noise in certain areas when you were in the gardens, the rooms (freshly renovated) were very comfortable, clean and very quiet allowing us to nap during the day. Unfortunately it was too noisy to enjoy our balcony. The resort is designed in such a way that you have secluded areas with small pools surrounded by tropical trees and plants that allow you to relax and get some privacy. One of our best moments was our morning meditation by the pool of the SPA while soaking up the sun and listening to the birds. The food was very upscale, no buffet, always served by charming staff. As vegetarians/vegans we enjoyed the fact that they had almond milk and menus offering vegetarian options. However, as the menus did not change during the week, we felt a bit limited after a few days. Thankfully, the chef at Las Ventanas was kind enough to make us a special vegetarian dinner on our last night which was both creative and delicious. The Palazzo restaurant was romantic and very good and we had the pleasure to meet and be served by one of the most amazing waiter we have ever met: Alejandro Solis who contributed to make our two dinners there memorable and so much fun! The Grill by the beach was closed during our stay due to renovations but it was not a problem because the restaurant Spices had beautiful views of the beach and a large terrasse anyway. We went to the freshly renovated and bright gym facing a swimming pool, and to the SPA and highly recommend both! The SPA was an amazing intimate experience with small luxury locker rooms including hammam, sauna, shower, candles... You can easily plan half a day there as you also have access to a an outside pool. The massage was a delight. My advice: book at the beginning of your stay as you might want to go back! Each building has a concierge. Sara Antimo was ours and she gave us an exceptional customer service! Everyday we were greeted with a smile, a nice word, a little note in the bedroom, always helpful and going the extra mile to surprise us and make our stay memorable. I ordered some flowal arrangements in the room and a massage to celebrate my boyfriend's birthday and she went over and above by adding additional little surprises like ballons, rose petals and inform the SPA so that after the massage they offered us a glass of sparkling wine and chocolate covered strawberries which was a lovely thought. Finally the beach was wonderful. It was very large and very long - we walked to Playa del Carmen which took us approx 30-40min. We read reviews about seaweed and were a bit concerned about it but there is really nothing to worry about! The beach is cleaned regularly and that area of the beach is very clean. We enjoyed the fact that the staff is serving on the beach and helping with the set up of your chair or bed. The only minus for us was the loud and repetitive music with aggravating freestyle jazz in the morning in Las Ventanas. Something smooth and calm especially in the morning would be better suited for an upscale resort like this. Overall we felt like royalty and loved our stay! Thank you very much to the whole team and keep up the great work!


    HODNOCENÍ

    Round Indicators

    • únor 19 2017
    • Denver
    • Páry

    tommS1543RA

    “"Amazing food! Wonderful trip"”


    Stayed 9 days starting Super bowl Sunday. Check in was smooth, and our room was ready. The resort is on the small side which made for a nice relaxing time. There are no elevators and some of the villas are 3 story. The pool staff were amazing! Ceaser, John & David went over and above to make us feel at home. remembering our names was a nice bonus. The pools themselves were very nice with great views of the ocean! The rooms were nice and the evening turn down service was appreciated. There is a nice shopping area right across the street which was very convenient. The dinners were outstanding! best we have had at an all inclusive. The restaurant staff were friendly and knowledgeable about the menus items. We really liked the asian restaurant with the excellent sushi! Every restaurant was amazing from the appetizers to desert! We booked a cenote swim and snorkel trip through the hotel and would highly recommend it! All in all a great vacation!


    HODNOCENÍ

    Round Indicators

    • únor 19 2017
    • Tallahassee, FL
    • Páry

    Tallahassee-Bob

    “Relaxing Christmas week”


    I've waited a bit before writing this review, as I wanted to trip to settle in. There were definite positives and negatives about the Royal Hideaway. The hotel was mostly finished with their remodeling, but they were experiencing issues with some of them (like the ceiling in our bathroom leaking from a clogged AC drain line, which they addressed immediately. Our trip was to relax as I was recovering from intense cancer treatments, and relax we did. I would normally have participated in their scuba diving (they appeared to have an active dive group) but I was not able to due to the healing process. For those who want more activities or entertainment, this may not be the hotel. The hotel provided nightly entertainment most nights, but they would only play for about 45 minutes, leaving the place quiet and without much to do by 10 pm (or earlier). The restaurants were fairly good, with the upscale restaurant (Ventana) the best, followed by Spices. Breakfast and lunch on the Deck was really good each day. The rooms were very comfortable. For the first few days we had no trouble with pool service or getting lounge chairs around the pool. Toward the end of the week several large family groups (who were often frequent visitors) showed up and got the hotel to "reserve" the lounges around the pool area for them (even though the literature you received each day said that unattended lounges for 20 minutes will be given to others). This was a true pain. Pool service also went down as the hotel filled up, resulting in long waits and the hotel running out of things like ice buckets. Overall, it turned out to be exactly what we needed at the time, but in the future I suspect we will go to a more active location.


    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


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