Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 Luxusní hotel pouze pro dospělé nabízí 5hvězdičkové ubytování, a to přímo u pohádkové pláže Mayské riviéry. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3974 ratings. 3974 user reviews.
Royal Hideaway Playacar - Adults only reviewed by terry b on . Nejlepší z nejlepších Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4050 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

73% Complete

2967

Velmi dobré

17% Complete

714

Normální

5% Complete

225

Špatné

2% Complete

95

Velmi špatné

1% Complete

49

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    Round Indicators
    Mike C 06/25/2017 S rodinou

    “Stil amazing”

    We came here 3 years ago when it was Occidental and were interested to see how much downhill it had gone under Barcelo as per some reviews . Well we are please to announce that it's even better than it was before . I didn't think it was possible that the standard of food could have improved but it has . Palazzo Ventanas Azea are just incredible . Spices which gets a bad rap from a lot of people was just fantastic. Whether you tip before during or after or even not at all doesn't seem to affect the amazing service you get everywhere in the resort from around the pool to each and everyone of the restarurants. But there is one thing ..... AMERICANS THIS IS NOT A PARTY HOTEL . There are a 100 party hotels left and right where you can sit in the pool get hammered and swear your head off all day long , abuse the girls and just generally show yourselves up . ( you Texans know who you are ). When did it ever become acceptable to bring your own speakers to the pool and blast your own music out regardless of who else is having a nice peaceful holiday. GO SOMEWHERE ELSE!!!!

    Community_Manager_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mike C, Thank you for taking the time out of your busy schedule to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind Regards.

    Round Indicators
    croakies Atlanta. 06/25/2017

    “Another Great Stay”

    We stayed in February but I forgot to review it. We have been many times (15) and have watched things decline as this majestic hideaway aged as we all do. The food has slipped but is still better than most all inclusive resorts and the service is great, especially around the pool. The new management are working hard to raise the bar and return the grand dame back to her original state. We will return soon.
    Round Indicators
    343elizabeth Pomaria, South Carolina. 06/24/2017 Páry

    “Wonderful experience, we will be back!”

    It rained 3 of the 5 days we were on vacation and it was still an amazing trip. The gym was awesome. We used lots of the pools around and they were all very well maintained and clean. My husband and I enjoyed a couples sports massage and only regret was that we didn't do it earlier in the week so we could've done it again!! All of the restaurants were amazing, food and service was fantastic. I would definitely come visit again!

    Community_Manager_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear 343elizabeth, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    Round Indicators
    travelchristie Aurora, IL. 06/23/2017 Páry

    “Royal Hideaway - Quick Getaway”

    So, the Hubby and I decided to take a quick getaway to the Riviera Maya over Memorial Day. With Barcelo Resorts recent purchase of the Occidental Resorts chain, we though we would visit the Royal Hideaway Playacar Resort. Located right in Playa del Carmen, it took about 40 minutes to arrive from the airport. The staff was immediately gracious and attentive. The lobby smelled fantastic! The room is absolutely lovely. Well appointed, comfortable, classy and with a spacious bathroom. Each building has it's own Concierge. When we sat down to make our dining reservations, he had already booked us the first night for the dinner show, just in case we would be interested in it. We also went ahead and made the dining reservations for the remainder of our stay. The grounds are well cared for and lush. The little pools or ponds through out the property seemed a bit odd..not sure what the point of them was as they weren't that attractive. The main pool is an infinity pool with beautiful views of the ocean. There is no swim up bar but the service around the pool is excellent. We never went long without a drink in our hand! For the most part, this is a very quiet, adult only resort. Not much in the way of loud music or activity...which was a nice change of pace. There was water aerobics each morning in the pool with some music. The food was excellent. The first night we went ahead with the dinner show. The food was absolutely wonderful! Filet mignon with fish...cooked perfectly. The show was rather pathetic. They danced well but the lip syncing was terrible...actually laughable at a certain point. The bar that is open later in the evening has billards, TV's and a patio area as well. There is some entertainment there each night. 1 of the evenings they had an Elvis impersonator....he sang much more than just Elvis hits and was pretty good! The Teppanyaki restaurant was good...standard show. The sushi here was so delicious though! I would have simply made a meal of that and skipped the teppan yaki. Our last night we ate at Las Ventanas and it was incredible. The presentation alone was worth it. Service was outstanding as well. The beach is beautiful white sand and the water was clear of seaweed. The only item we could really complain about was that our Concierge quit on our 2nd day there with no replacement...and no one to tell us. We felt a little "left on our own" for any services. So, we ended up dragging our luggage up to the lobby for departure. The week we visited there was a wide range in ages... honeymooners, middle aged and seniors. I had a friend go another time and said it was all seniors. The moral... plan a quiet getaway...it might even be a little boring! All in all, I would recommend the resort...but for the right client.

    Community_Manager_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway. I look forward to sharing your comments with the staff at the hotel. We are working so hard with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. If you need some more information or give us a new feedback please do not hesitate to contact us. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Kind Regards,

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    HODNOCENÍ

    Round Indicators

    • červen 25 2017
    • S rodinou

    Mike C

    “Stil amazing”


    We came here 3 years ago when it was Occidental and were interested to see how much downhill it had gone under Barcelo as per some reviews . Well we are please to announce that it's even better than it was before . I didn't think it was possible that the standard of food could have improved but it has . Palazzo Ventanas Azea are just incredible . Spices which gets a bad rap from a lot of people was just fantastic. Whether you tip before during or after or even not at all doesn't seem to affect the amazing service you get everywhere in the resort from around the pool to each and everyone of the restarurants. But there is one thing ..... AMERICANS THIS IS NOT A PARTY HOTEL . There are a 100 party hotels left and right where you can sit in the pool get hammered and swear your head off all day long , abuse the girls and just generally show yourselves up . ( you Texans know who you are ). When did it ever become acceptable to bring your own speakers to the pool and blast your own music out regardless of who else is having a nice peaceful holiday. GO SOMEWHERE ELSE!!!!


    Community_Manager_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mike C, Thank you for taking the time out of your busy schedule to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind Regards.

    HODNOCENÍ

    Round Indicators

    • červen 25 2017
    • Atlanta

    croakies

    “Another Great Stay”


    We stayed in February but I forgot to review it. We have been many times (15) and have watched things decline as this majestic hideaway aged as we all do. The food has slipped but is still better than most all inclusive resorts and the service is great, especially around the pool. The new management are working hard to raise the bar and return the grand dame back to her original state. We will return soon.


    HODNOCENÍ

    Round Indicators

    • červen 24 2017
    • Pomaria, South Carolina
    • Páry

    343elizabeth

    “Wonderful experience, we will be back!”


    It rained 3 of the 5 days we were on vacation and it was still an amazing trip. The gym was awesome. We used lots of the pools around and they were all very well maintained and clean. My husband and I enjoyed a couples sports massage and only regret was that we didn't do it earlier in the week so we could've done it again!! All of the restaurants were amazing, food and service was fantastic. I would definitely come visit again!


    Community_Manager_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear 343elizabeth, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    HODNOCENÍ

    Round Indicators

    • červen 23 2017
    • Aurora, IL
    • Páry

    travelchristie

    “Royal Hideaway - Quick Getaway”


    So, the Hubby and I decided to take a quick getaway to the Riviera Maya over Memorial Day. With Barcelo Resorts recent purchase of the Occidental Resorts chain, we though we would visit the Royal Hideaway Playacar Resort. Located right in Playa del Carmen, it took about 40 minutes to arrive from the airport. The staff was immediately gracious and attentive. The lobby smelled fantastic! The room is absolutely lovely. Well appointed, comfortable, classy and with a spacious bathroom. Each building has it's own Concierge. When we sat down to make our dining reservations, he had already booked us the first night for the dinner show, just in case we would be interested in it. We also went ahead and made the dining reservations for the remainder of our stay. The grounds are well cared for and lush. The little pools or ponds through out the property seemed a bit odd..not sure what the point of them was as they weren't that attractive. The main pool is an infinity pool with beautiful views of the ocean. There is no swim up bar but the service around the pool is excellent. We never went long without a drink in our hand! For the most part, this is a very quiet, adult only resort. Not much in the way of loud music or activity...which was a nice change of pace. There was water aerobics each morning in the pool with some music. The food was excellent. The first night we went ahead with the dinner show. The food was absolutely wonderful! Filet mignon with fish...cooked perfectly. The show was rather pathetic. They danced well but the lip syncing was terrible...actually laughable at a certain point. The bar that is open later in the evening has billards, TV's and a patio area as well. There is some entertainment there each night. 1 of the evenings they had an Elvis impersonator....he sang much more than just Elvis hits and was pretty good! The Teppanyaki restaurant was good...standard show. The sushi here was so delicious though! I would have simply made a meal of that and skipped the teppan yaki. Our last night we ate at Las Ventanas and it was incredible. The presentation alone was worth it. Service was outstanding as well. The beach is beautiful white sand and the water was clear of seaweed. The only item we could really complain about was that our Concierge quit on our 2nd day there with no replacement...and no one to tell us. We felt a little "left on our own" for any services. So, we ended up dragging our luggage up to the lobby for departure. The week we visited there was a wide range in ages... honeymooners, middle aged and seniors. I had a friend go another time and said it was all seniors. The moral... plan a quiet getaway...it might even be a little boring! All in all, I would recommend the resort...but for the right client.


    Community_Manager_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway. I look forward to sharing your comments with the staff at the hotel. We are working so hard with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. If you need some more information or give us a new feedback please do not hesitate to contact us. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Kind Regards,

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


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