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Recently renovated, 4 Diamond AAA rating and a member of Leading Hotels of the World. Enjoy personalised luxury services, gourmet cuisine, and the best white sandy beach that Playa del Carmen, Mexico has to offer.

Receive an additional 10% off* your next holiday by entering the code: BROYAL

* Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends and final rooms. Valid for stays up to 25 December, 2017. Applies to all types of room.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 Luxusní hotel pouze pro dospělé nabízí 5hvězdičkové ubytování, a to přímo u pohádkové pláže Mayské riviéry. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3787 ratings. 3787 user reviews.
Royal Hideaway Playacar - Adults only reviewed by terry b on . Nejlepší z nejlepších Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3796 Recenze

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    specialevents Peterborough. 02/28/2017 Páry

    “One word – Fabulous!”

    We recently returned from Royal Hideaway after another fabulous holiday. Its our favourite place in the world and only wish we were nearer as would definitely visit more frequently! Since our stay last year there have been lots of improvements which we really appreciate. All the Villas have been redecorated and the interiors are now decorated in much lighter colours and furnishings which are lovely and the grounds are even more stunning. The maintenance team continue to work tirelessly ensuring the property is always pristine. The Deck has also been refurbished and we love the new look! Christian and his team do an amazing job looking after everyone for breakfast and lunch. Food and drink are served efficiently by the fantastic team and they are always happy to adapt any of the dishes to your taste. The team also serve drinks regularly to you at the poolside so you don’t even have to move from your sunbed! The Pool Butlers are a great team headed up by Julio and all of them are always so willing to help whether its moving your sunbeds, putting up the umbrella or getting you new towels – they are always friendly and so entertaining and have such warm personalities. Thanks to David, Joseph, Daniel, Enid, Cesar and John for your help. This team make the day such fun. Sorry if I have forgotten anyone! The entertainment this year is hugely improved and loved the 4 pm poolside entertainment. We particularly loved the Divas International, El Divo and the saxophonist and they certainly created a fantastic atmosphere around the pool. The Allegria Bar has also had a makeover and again the evening entertainment here is hugely improved! The Jersey Boys were great fun along with Elvis and El Divo and its great seeing this area full of guests each night all enthusiastically enjoying themselves! The lighting in the trees at the Allegria and the Pagoda on the lake looks magical! The dining experiences were even better than ever this year. We really enjoyed Chefs Table – what a great experience and we highly recommend guests try this. We particularly loved Palazzo, Ventanas and Azia. We were treated to many special dinners whilst there this time but our Valentines meal was particularly fabulous. The Chef designed a special menu for us and it was sensational – special thanks to the culinary team for looking after us so well. Also thank you to the Maitre D’s of all the restaurants for their consideration and efficiency. I would also like to thank our Villa 31 Concierge Team Jonathan and Arturo for their help during our stay along with the Bellboy team as they are always so helpful and efficient and nothing is too much trouble for them. Also big thanks to the delightful Team at the Spa who are always so welcoming and charming. There is no doubt that the team at Royal Hideaway go the extra mile to ensure their guests have a great stay with them and we really appreciated all they did for us. We look forward to returning to RH as soon as we can.
    Round Indicators
    misy58 Playa del Carmen, Mexiko. 02/28/2017 Páry

    “So sad I won't visit again!”

    The hotel is beautiful with an amazing location in Playacar. The main lobby looks nice and the check in process very good too. Room service is terrible, the room smelled incredibly musty, we couldn't stand the pestilence. Very rusty and noisy doors. They really need to be careful with these details in the rooms. Don't recommend it and I don't think I'll ever come back. For us was a total disaster!
    Round Indicators
    L D Chicago, Illinois. 02/27/2017 Páry

    “Some Things Are Possible....”

    and somethings are NOT!!! My husband and I recently visited. Our decision to visit was based primarily on the fact the property was a Leading Hotel of the World. We were pleased when we arrived - the entrance is open and somewhat traditional - think Ritz Carlton. We experienced our first NO upon arrival which was a little off putting. We requested an upgrade (at our expense) and we were told the hotel was full and in fact that was not the case since several other couples we met were upgraded at no cost!!! The next NO came with the whole dinner reservation process - we were told all of the restaurants we wanted to dine in were FULL and it would not be possible to get reservations before 10pm on any night - not sure about you, but we don't want to have dinner at 10pm when we're on vacation. We later found out giving the restaurant host $20.00 did wonders for getting reservations at a decent hour. Our third NO was related to the 5% credit - we were under the impression we could use at the restaurants for food and wine but of course that was NOT POSSIBLE. In spite NO being the first response for many requests we enjoyed out stay. The rooms are spacious although a little dated - the atmosphere is very quiet - you're not going to find much to do in the evening and the crowd is on the older side (I say that and i'm in my early 50's). The food was a high point especially for an all inclusive. The menus at all of the restaurants were very creative and well executed. If you can get past the lack of service I think this is a great place to visit ands at a get price oint.
    Round Indicators
    kimbrellsrh Crossville, Tennessee. 02/26/2017

    “Peaceful and Relaxing Getaway”

    My husband and I recently returned from our fifth trip to the Royal Hideaway. This adult only resort is our favorite escape from winter. As soon as we are greeted by Manuel at the entrance we begin to unwind. Everything is taken care of for their guests. Our building concierge this trip was Joanna. She immediately helped us make our dinner reservations for the week. She managed to get us a reservation at Las Pallazos for Valentine's Day dinner which was fabulous. She was always there to help us with any questions or requests. Joanna is, by far, the best concierge we've had at Royal Hideaway. All the employees were helpful and friendly, as usual. The resort has recently changed ownership. It has undergone a complete makeover. Rooms have been redone and exteriors freshened. There is now daily entertainment in the afternoon by the main pool. We do miss the lunches that used to be prepared pool side. Now one must go the the Grill to have lunch. We enjoyed all the restaurants; The Grill and Las Pallazos being our favorites. I didn't use the Spa this trip. However I did have a massage on the beach one day which was great. We have been many places in Mexico and the Caribbean over the years; but we keep coming back to the Royal Hideaway. It's consistent service and attention to detail is what makes it a place to which we will always return.

    Guest_Experience_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Best Regards

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    HODNOCENÍ

    Round Indicators

    • únor 28 2017
    • Peterborough
    • Páry

    specialevents

    “One word – Fabulous!”


    We recently returned from Royal Hideaway after another fabulous holiday. Its our favourite place in the world and only wish we were nearer as would definitely visit more frequently! Since our stay last year there have been lots of improvements which we really appreciate. All the Villas have been redecorated and the interiors are now decorated in much lighter colours and furnishings which are lovely and the grounds are even more stunning. The maintenance team continue to work tirelessly ensuring the property is always pristine. The Deck has also been refurbished and we love the new look! Christian and his team do an amazing job looking after everyone for breakfast and lunch. Food and drink are served efficiently by the fantastic team and they are always happy to adapt any of the dishes to your taste. The team also serve drinks regularly to you at the poolside so you don’t even have to move from your sunbed! The Pool Butlers are a great team headed up by Julio and all of them are always so willing to help whether its moving your sunbeds, putting up the umbrella or getting you new towels – they are always friendly and so entertaining and have such warm personalities. Thanks to David, Joseph, Daniel, Enid, Cesar and John for your help. This team make the day such fun. Sorry if I have forgotten anyone! The entertainment this year is hugely improved and loved the 4 pm poolside entertainment. We particularly loved the Divas International, El Divo and the saxophonist and they certainly created a fantastic atmosphere around the pool. The Allegria Bar has also had a makeover and again the evening entertainment here is hugely improved! The Jersey Boys were great fun along with Elvis and El Divo and its great seeing this area full of guests each night all enthusiastically enjoying themselves! The lighting in the trees at the Allegria and the Pagoda on the lake looks magical! The dining experiences were even better than ever this year. We really enjoyed Chefs Table – what a great experience and we highly recommend guests try this. We particularly loved Palazzo, Ventanas and Azia. We were treated to many special dinners whilst there this time but our Valentines meal was particularly fabulous. The Chef designed a special menu for us and it was sensational – special thanks to the culinary team for looking after us so well. Also thank you to the Maitre D’s of all the restaurants for their consideration and efficiency. I would also like to thank our Villa 31 Concierge Team Jonathan and Arturo for their help during our stay along with the Bellboy team as they are always so helpful and efficient and nothing is too much trouble for them. Also big thanks to the delightful Team at the Spa who are always so welcoming and charming. There is no doubt that the team at Royal Hideaway go the extra mile to ensure their guests have a great stay with them and we really appreciated all they did for us. We look forward to returning to RH as soon as we can.


    HODNOCENÍ

    Round Indicators

    • únor 28 2017
    • Playa del Carmen, Mexiko
    • Páry

    misy58

    “So sad I won't visit again!”


    The hotel is beautiful with an amazing location in Playacar. The main lobby looks nice and the check in process very good too. Room service is terrible, the room smelled incredibly musty, we couldn't stand the pestilence. Very rusty and noisy doors. They really need to be careful with these details in the rooms. Don't recommend it and I don't think I'll ever come back. For us was a total disaster!


    HODNOCENÍ

    Round Indicators

    • únor 27 2017
    • Chicago, Illinois
    • Páry

    L D

    “Some Things Are Possible....”


    and somethings are NOT!!! My husband and I recently visited. Our decision to visit was based primarily on the fact the property was a Leading Hotel of the World. We were pleased when we arrived - the entrance is open and somewhat traditional - think Ritz Carlton. We experienced our first NO upon arrival which was a little off putting. We requested an upgrade (at our expense) and we were told the hotel was full and in fact that was not the case since several other couples we met were upgraded at no cost!!! The next NO came with the whole dinner reservation process - we were told all of the restaurants we wanted to dine in were FULL and it would not be possible to get reservations before 10pm on any night - not sure about you, but we don't want to have dinner at 10pm when we're on vacation. We later found out giving the restaurant host $20.00 did wonders for getting reservations at a decent hour. Our third NO was related to the 5% credit - we were under the impression we could use at the restaurants for food and wine but of course that was NOT POSSIBLE. In spite NO being the first response for many requests we enjoyed out stay. The rooms are spacious although a little dated - the atmosphere is very quiet - you're not going to find much to do in the evening and the crowd is on the older side (I say that and i'm in my early 50's). The food was a high point especially for an all inclusive. The menus at all of the restaurants were very creative and well executed. If you can get past the lack of service I think this is a great place to visit ands at a get price oint.


    HODNOCENÍ

    Round Indicators

    • únor 26 2017
    • Crossville, Tennessee

    kimbrellsrh

    “Peaceful and Relaxing Getaway”


    My husband and I recently returned from our fifth trip to the Royal Hideaway. This adult only resort is our favorite escape from winter. As soon as we are greeted by Manuel at the entrance we begin to unwind. Everything is taken care of for their guests. Our building concierge this trip was Joanna. She immediately helped us make our dinner reservations for the week. She managed to get us a reservation at Las Pallazos for Valentine's Day dinner which was fabulous. She was always there to help us with any questions or requests. Joanna is, by far, the best concierge we've had at Royal Hideaway. All the employees were helpful and friendly, as usual. The resort has recently changed ownership. It has undergone a complete makeover. Rooms have been redone and exteriors freshened. There is now daily entertainment in the afternoon by the main pool. We do miss the lunches that used to be prepared pool side. Now one must go the the Grill to have lunch. We enjoyed all the restaurants; The Grill and Las Pallazos being our favorites. I didn't use the Spa this trip. However I did have a massage on the beach one day which was great. We have been many places in Mexico and the Caribbean over the years; but we keep coming back to the Royal Hideaway. It's consistent service and attention to detail is what makes it a place to which we will always return.


    Guest_Experience_RH, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Best Regards

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


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