Barceló Hotel Pool  Estepona Thalasso Spa

Occidental Estepona Thalasso & Spa - Adults Only

Texto: 34685 Tento hotel s exkluzivním Thalasso spa obklopený golfovými hřišti je synonymem luxusu a relaxace na pobřeží Costa del Sol. A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”) | 29680 Estepona
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Occidental Estepona Thalasso & Spa - Adults Only Texto: 34685 4 out of 5 based on 834 ratings. 834 user reviews.
Occidental Estepona Thalasso & Spa - Adults Only reviewed by saffie12345 on . nice hotel,location not the best but its really lovely and i would recommend pros: the hotel is nice and the rooms are exceptionally clean.The pool area us clean and it is lovely in relation to always being able to get a sunbed and not having to rush to one.The staff are... Rating: 4
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Occidental Estepona Thalasso & Spa - Adults Only

A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”)   29680 Estepona  


Places of Interest

66,2 km Letiště Málaga-Costa del Sol

73,6 km Přístav Málaga

80,1 km Nádraží Málaga-María Zambrano

70 km Picassovo muzeum + katedrála

Premios y Reconocimientos Prizes and awards

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Occidental Estepona Thalasso & Spa - Adults Only

4.0/5 Round Indicators
| 832 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

45% Complete

375

Velmi dobré

37% Complete

308

Normální

12% Complete

104

Špatné

2% Complete

23

Velmi špatné

2% Complete

24

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    saffie12345 london. 08/15/2017 Služební cesty

    “nice hotel,location not the best but its really lovely and i would recommend”

    pros: the hotel is nice and the rooms are exceptionally clean.The pool area us clean and it is lovely in relation to always being able to get a sunbed and not having to rush to one.The staff are relatively politeThe rooms were the best thing about the stay and the bathroom was very clean.Room service was daily and overall the cleanliness etc was a great element.Dont park in the hotel car park and pay a charge, parking is free outside the hotel and around the back of the hotel.there is also a burger king opposite which is handy.Lidl supermarket also round the back so you can get things to eat and drink and leave in your room.Didnt use spa but in my opinion it looked better in the pictures as with most things. cons; no children on resort and it really makes a difference breakfast is not great, the buffet has all sorts such as fruit, meats etc and hot food but the eggs were not nice and most was undercooked in my opinion. There was no option for late check out as they were fully booked The hotel is located off the road however that was not a issue and i did not hear any noise from outside when sunbathing despite other reviews saying this Staff were polite but overall i don't feel they really went out there way to deliver great customer service if you dont have a car you will have to use uber as i didn't see any buses.the hotel is not a central location but equally not to far from the town of puerto banus harbour

    OccidentalEsteponaGM, Director General v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
     Dear saffie12345, I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time. You can rest assured the whole team is really interested in offering the best service possible and actions will be taken definitely taking your suggestions and comments into account. Sincerely, Pablo Canca General Manager

    Round Indicators
    325kirstenf 08/13/2017 Páry

    “Adults only feature is great, the rest not so great.”

    We went as a couple and we're glad not to have the children with us or have other people's children around. It was a busy time of year but plenty of space at the pool if we wanted it. Beaches nearby are fine, but a car needed to get there. Estepona was lovely - a typical Spanish holiday town. But it was 10k away and we took a taxi (€15 each way) when we wanted to have some drinks with dinner. Local town Cancelada was nice, and there's a nice simple wine bar there. Breakfast quality and selection was really poor. Coffee not great. The spa has a charge associated with it which is not clear when booking, and at €15 for 90 minutes in the spa pools it seems a bit expensive. Bedroom was bright and clean and we had a balcony, high I really liked. I'd go back for the adults only feature, which got us some great rest and sleep, but not for much else.

    OccidentalEsteponaGM, Director General v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
     Dear 325kirstenf, First and foremost I would like to thank you for telling your opinion following your stay in Occidental Estepona Thalasso Spa hotel which helps us improve our service. I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time. You can rest assured the whole Food & Beverage team in particular but not only, as well as the entire hotel team, we are all really interested in offering the best service possible and actions will be taken definitely taking your suggestions and comments into account. However and whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe I do extend it with all sincerity. Sincerely, Pablo Canca General Manager

    Round Indicators
    Henrique S Parede, Portugalsko. 08/11/2017 Páry

    “A place to forget”

    Travelling with my wife, I booked this hotel for 6 days but did not stay beyond the first day. The room was supposed to be a higher class one but I found so many flaws and problems that I could not accept it without strong claim and objection. Obviously, the room was not checked before occupation. Apart from all other worries, the major nuisance was the loud sound from the A/C. One could not sleep due to the A/C noise and if switched off, one could not sleep because of the heath. So, if you are planning to stay in this hotel, please think twice and then...just change your mind before booking!

    OccidentalEsteponaGM, Director General v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
     Dear Henrique S, I would like to take this opportunity to assure you that at Occidental Hotels and Resorts we work, at all times and with the full assistance of our most loyal customers, employees and collaborators, to offer all our clients a stay that exceeds their expectations and an unique experience in all our destinations. Nevertheless, I would like to inform you that we strictly carry out the reviews of our rooms, both by the housekeeping department and the maintenance department, following the standards of the Barceló group and guaranteeing a pleasant and comfortable stay. In any case, as you know, since you informed us of your discomfort for the room that we assigned in the first place, we proceeded to offer different possibilities and options, but even so and with the sole intention of being able to meet your requirements and in a last attempt to make you feel comfortable and satisfied, I am specially sorry that all our efforts to please you and the proposals offered were not enough to cover your demands. Being very disappointed to read your opinion and whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Best regards, Pablo Canca General Manager

    Round Indicators
    585hectorl Gibraltar. 08/01/2017 Páry

    “Very good”

    I will definitely be going back l visited this hotel with a group of friends and thoroughly enjoyed it the staff were very welcoming , the room were clean and modern and the pool area was lovely. The breakfast was excellent with a wide range to choose from I had a great stay

    OccidentalEsteponaGM, Assistant Manager v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
     Dear 585hectorl, First and foremost I would like to thank you for choosing Occidental Hotels & Resorts to spend a few days of your valuable time and also I would like to thank you for the writing of this review, that for sure will help others decide. We are glad to read you enjoyed our services and we absolutely look forward to welcoming you back soon again. Kindest regards, Alexandra Fuentes Assistant Manager

    Round Indicators
    Carisha Brussels. 07/29/2017 Páry

    “Good hotel, amazing Spa”

    A nice 4 star hotel. Friendly staff, descent service. Good breakfast. Large rooms. Location is ok but you don't get great views. They have a very nice Spa with what they call "a water circuit". We had a relaxing afternoon and the prices are more than affordable. We've tried their Exfoliation package which was only for 59 eur for an hour. It was amazing! Much better than what I had in some 5 star hotels.

    OccidentalEsteponaGM, Assistant Manager v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
     Dear Carisha, First and foremost I would like to thank you the effort and time spent in the sahring of this comment following your recent visit to our Occidental Estepona Thalasso Spa hotel which definitely helps others to take the final decision when booking and also helps us to improve our guests' overall experience as the vision of our clients is the key to understand what to offer and how can we do it. Then, we really look forward to welcoming you back soon, Best regards, Alexandra Fuentes Assistant Manager

    HODNOCENÍ

    Round Indicators

    • srpen 15 2017
    • london
    • Služební cesty

    saffie12345

    “nice hotel,location not the best but its really lovely and i would recommend”


    pros: the hotel is nice and the rooms are exceptionally clean.The pool area us clean and it is lovely in relation to always being able to get a sunbed and not having to rush to one.The staff are relatively politeThe rooms were the best thing about the stay and the bathroom was very clean.Room service was daily and overall the cleanliness etc was a great element.Dont park in the hotel car park and pay a charge, parking is free outside the hotel and around the back of the hotel.there is also a burger king opposite which is handy.Lidl supermarket also round the back so you can get things to eat and drink and leave in your room.Didnt use spa but in my opinion it looked better in the pictures as with most things. cons; no children on resort and it really makes a difference breakfast is not great, the buffet has all sorts such as fruit, meats etc and hot food but the eggs were not nice and most was undercooked in my opinion. There was no option for late check out as they were fully booked The hotel is located off the road however that was not a issue and i did not hear any noise from outside when sunbathing despite other reviews saying this Staff were polite but overall i don't feel they really went out there way to deliver great customer service if you dont have a car you will have to use uber as i didn't see any buses.the hotel is not a central location but equally not to far from the town of puerto banus harbour


    OccidentalEsteponaGM, Director General v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
    Dear saffie12345, I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time. You can rest assured the whole team is really interested in offering the best service possible and actions will be taken definitely taking your suggestions and comments into account. Sincerely, Pablo Canca General Manager

    HODNOCENÍ

    Round Indicators

    • srpen 13 2017
    • Páry

    325kirstenf

    “Adults only feature is great, the rest not so great.”


    We went as a couple and we're glad not to have the children with us or have other people's children around. It was a busy time of year but plenty of space at the pool if we wanted it. Beaches nearby are fine, but a car needed to get there. Estepona was lovely - a typical Spanish holiday town. But it was 10k away and we took a taxi (€15 each way) when we wanted to have some drinks with dinner. Local town Cancelada was nice, and there's a nice simple wine bar there. Breakfast quality and selection was really poor. Coffee not great. The spa has a charge associated with it which is not clear when booking, and at €15 for 90 minutes in the spa pools it seems a bit expensive. Bedroom was bright and clean and we had a balcony, high I really liked. I'd go back for the adults only feature, which got us some great rest and sleep, but not for much else.


    OccidentalEsteponaGM, Director General v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
    Dear 325kirstenf, First and foremost I would like to thank you for telling your opinion following your stay in Occidental Estepona Thalasso Spa hotel which helps us improve our service. I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time. You can rest assured the whole Food & Beverage team in particular but not only, as well as the entire hotel team, we are all really interested in offering the best service possible and actions will be taken definitely taking your suggestions and comments into account. However and whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe I do extend it with all sincerity. Sincerely, Pablo Canca General Manager

    HODNOCENÍ

    Round Indicators

    • srpen 11 2017
    • Parede, Portugalsko
    • Páry

    Henrique S

    “A place to forget”


    Travelling with my wife, I booked this hotel for 6 days but did not stay beyond the first day. The room was supposed to be a higher class one but I found so many flaws and problems that I could not accept it without strong claim and objection. Obviously, the room was not checked before occupation. Apart from all other worries, the major nuisance was the loud sound from the A/C. One could not sleep due to the A/C noise and if switched off, one could not sleep because of the heath. So, if you are planning to stay in this hotel, please think twice and then...just change your mind before booking!


    OccidentalEsteponaGM, Director General v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
    Dear Henrique S, I would like to take this opportunity to assure you that at Occidental Hotels and Resorts we work, at all times and with the full assistance of our most loyal customers, employees and collaborators, to offer all our clients a stay that exceeds their expectations and an unique experience in all our destinations. Nevertheless, I would like to inform you that we strictly carry out the reviews of our rooms, both by the housekeeping department and the maintenance department, following the standards of the Barceló group and guaranteeing a pleasant and comfortable stay. In any case, as you know, since you informed us of your discomfort for the room that we assigned in the first place, we proceeded to offer different possibilities and options, but even so and with the sole intention of being able to meet your requirements and in a last attempt to make you feel comfortable and satisfied, I am specially sorry that all our efforts to please you and the proposals offered were not enough to cover your demands. Being very disappointed to read your opinion and whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Best regards, Pablo Canca General Manager

    HODNOCENÍ

    Round Indicators

    • srpen 1 2017
    • Gibraltar
    • Páry

    585hectorl

    “Very good”


    I will definitely be going back l visited this hotel with a group of friends and thoroughly enjoyed it the staff were very welcoming , the room were clean and modern and the pool area was lovely. The breakfast was excellent with a wide range to choose from I had a great stay


    OccidentalEsteponaGM, Assistant Manager v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
    Dear 585hectorl, First and foremost I would like to thank you for choosing Occidental Hotels & Resorts to spend a few days of your valuable time and also I would like to thank you for the writing of this review, that for sure will help others decide. We are glad to read you enjoyed our services and we absolutely look forward to welcoming you back soon again. Kindest regards, Alexandra Fuentes Assistant Manager

    HODNOCENÍ

    Round Indicators

    • červenec 29 2017
    • Brussels
    • Páry

    Carisha

    “Good hotel, amazing Spa”


    A nice 4 star hotel. Friendly staff, descent service. Good breakfast. Large rooms. Location is ok but you don't get great views. They have a very nice Spa with what they call "a water circuit". We had a relaxing afternoon and the prices are more than affordable. We've tried their Exfoliation package which was only for 59 eur for an hour. It was amazing! Much better than what I had in some 5 star hotels.


    OccidentalEsteponaGM, Assistant Manager v zařízení Occidental Estepona Thalasso Spa, odpověděl na tuto recenzi.
    Dear Carisha, First and foremost I would like to thank you the effort and time spent in the sahring of this comment following your recent visit to our Occidental Estepona Thalasso Spa hotel which definitely helps others to take the final decision when booking and also helps us to improve our guests' overall experience as the vision of our clients is the key to understand what to offer and how can we do it. Then, we really look forward to welcoming you back soon, Best regards, Alexandra Fuentes Assistant Manager

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