Arena y mar en Occidental Grand Punta Cana Resort
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Royal Level at Occidental Punta Cana

Avenida España   2300 La Altagracia , Bávaro   República Domincana  


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24,2 km Mezinárodní letiště Punta Cana

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 3061 Recenze

CELKOVÉ HODNOCENÍ

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


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Výborné

48% Complete

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Velmi dobré

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Velmi špatné

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    Round Indicators
    Udi J Mount Laurel, New Jersey. 07/17/2018 S rodinou

    “Good family Vacation.”

    This is the second property I have stayed at Punta Cana. When I compared the two, sadly Occidental ranks a bit lower. If you speak Spanish well, this is the place to be. Wifi: Please walk outside and get a SIM card/unlimited data for $15 for 5 days instead of paying $45. Guys on bikes will try to sell things. 1st floor is the best as most rooms do not have strong AC. We had few AC issues, but front desk was very good handling it. Food: After 4 days, got a bit tiring to eat same food. Few people in the main restaurant work hard and always smiling. Restaurants: OK. Some dishes are better than others. Please don't expect real Italian food in a Caribbean resort. Less expectation would go a long way. Diving. Don't. You will only see few fish. At least I saw a turtle. People at the Dive shop are nice. Free catamaran and wind surfing available. Beach: Very good. Warm water. No food/drink servers in the beach or pool area. Have to walk to the beach restaurant to get food/drink. Gym: Decent. Spa: Didn't try. Tennis: Clay dirt courts. Quality Rackets and balls provide. Need to wash shoes after due to dirt. Pool: Big and Long. Too much young crowd near the swim up bar most days, so in the afternoon, you can go hunting for cups, folks in the pool. Second pool closer to beach is better. Beach Towels: I used same one for 2-3 days as they ran out when I want it changed. Towel location is far from the main pool. You only get one beach towel and you have to guard it like a baby. Drinks: some good, some worse. Depends on where you get it at. Overall I consider this a good family vacation as I got to spend quality time with my family. I didn't care about the food or drink much. I can't complain much when I considered the price paid, but not having a warm beach towel was not cool.
    Round Indicators
    Joe K Cincinnati, Ohio. 07/13/2018

    “Quick Getaway with Wife and Daughter”

    Our first time to an all inclusive, check in was fairly easy, (language barrier in effect), but simple and easy. Welcoming staff and most are very friendly, various dinner venues (Long pants are required for men for dinners (along with reservations). Main pool is very large, and has a swim up bar, two whirlpools, and also has three other pools. Complex is easy to navigate, well lit and you feel safe in all areas. Entertainment options include some shows by staff, (Michael Jackson Review, circus show, dancing, etc). Beach activities include snorkeling (not much to see here, excursions available), windsurfing, kayaking, and diving excursions as well. A free scuba lesson (pool based) is offered daily, other lesson fees may apply for other activities. Complex has some small souvenir shops and met our needs for a first time visit. We would stay here again, and thoroughly enjoyed our brief stay here. We will visit again! Security can be seen often, along with grounds and cleaning staff.
    Round Indicators
    April L Evans. 07/13/2018 S rodinou

    “FABULOUS Service , staff and Beach Location”

    This was our first time in Punta Cana BUT def not our last!!! Hotel is just the right size and everything perfectly stationed. FOOD- Amazing and in my opinion it beats Playa del Carmen hands down(which is where we usually go).... Lots of choices... Love love loved the fast food -pizza, burgers above the rounded staircase just wish they would play music because that is a perfect hangout spot overlooking the pool. Food choices placed close to the pools beach and lobby and not far at all to walk to from any location in the hotel. STAFF- cannot say enough about the staff.... Got way better service here than in Mexico!!! All the staff were friendly and very helpful, not at all stingy with their waters... No probs at all with towel exchange and rooms cleaned perfectly every day!!! Loved that they offer hand sanitizer going into buffet as-well. BEACH- isn't this why we go to tropical destinations?... Easy walk to Beach... was beautiful, always able to find shade under a palm tree. Beach activities were fun but not too loud for those that wanted to just relax...my 18 and 21 yr old joined in and I hung out under the palm tree and read.!!! Also the parasailing was inexpensive and kiddos loved it. GYM- yes we went to the gym while on vacation🤣... And as a Barcelo chain I would be ashamed.. equipment is Old as dirt.. dark and Very Small!!! Def needs an upgrade to the gym and Spa. You can tell the hotel was remolded but they totally forgot the gym/spa.
    Round Indicators
    lreilly2017 New York City, New York. 07/12/2018 Páry

    “New Management is Ruining the Royal Club! 3 of best bartenders demoted!”

    We have all been going to the Royal Club for years and have always looked forward to seeing our favorite people in the Royal Club, they always remember your names and your preferences and felt like family. We were just there in May again and had a fabulous time. Rocio, Carmen and Genesis at the RC Bar made everyday perfect, and now they are relegated to the lobby bar??? Since new management has taken over, everyone is either being fired, demoted or just leaving in disgust! This makes no sense! These people work so hard every single day to make our stay perfect! PLEASE RESTORE THESE GIRLS TO THEIR ORIGINAL POSITIONS!!!! They do not deserve to be treated like this.
    Round Indicators
    chick43235 Columbus, Ohio. 07/12/2018 Páry

    “Always a great vacation”

    This was our 4th visit to the Occidental Punta Cana staying in the Royal Club. We absolutely love it here. The staff in the Royal office is very helpful and always pleasant. We cannot say enough about the staff at the Royal Club restaurant. Samuel and his staff are great and we looked forward to seeing them at mealtime. I can't say enough about the girls who work the beach bar. Rocio, Carmen and Genesis are Fabulous and always take care of us while we are there. We go twice a year and always look forward to seeing our Dominican Family. Our room was kept clean and the fridge was very well stocked. I work while on vacation and no issues with the wifi in the room. The Occidental has the nicest stretch of beach in Bavaro and it is kept very clean. We love the Royal club as it's only 3 buildings and comes with special amenities that you can't get anywhere else at the resort and the service we receive there is top notch. We rarely leave the Royal Club area once we check in. It's got it's own private restaurant, beach area and beach bar. Our evenings are spent relaxing at the beach bar, it's typically quiet at night which we like

    HODNOCENÍ

    Round Indicators

    • červenec 17 2018
    • Mount Laurel, New Jersey
    • S rodinou

    Udi J

    “Good family Vacation.”


    This is the second property I have stayed at Punta Cana. When I compared the two, sadly Occidental ranks a bit lower. If you speak Spanish well, this is the place to be. Wifi: Please walk outside and get a SIM card/unlimited data for $15 for 5 days instead of paying $45. Guys on bikes will try to sell things. 1st floor is the best as most rooms do not have strong AC. We had few AC issues, but front desk was very good handling it. Food: After 4 days, got a bit tiring to eat same food. Few people in the main restaurant work hard and always smiling. Restaurants: OK. Some dishes are better than others. Please don't expect real Italian food in a Caribbean resort. Less expectation would go a long way. Diving. Don't. You will only see few fish. At least I saw a turtle. People at the Dive shop are nice. Free catamaran and wind surfing available. Beach: Very good. Warm water. No food/drink servers in the beach or pool area. Have to walk to the beach restaurant to get food/drink. Gym: Decent. Spa: Didn't try. Tennis: Clay dirt courts. Quality Rackets and balls provide. Need to wash shoes after due to dirt. Pool: Big and Long. Too much young crowd near the swim up bar most days, so in the afternoon, you can go hunting for cups, folks in the pool. Second pool closer to beach is better. Beach Towels: I used same one for 2-3 days as they ran out when I want it changed. Towel location is far from the main pool. You only get one beach towel and you have to guard it like a baby. Drinks: some good, some worse. Depends on where you get it at. Overall I consider this a good family vacation as I got to spend quality time with my family. I didn't care about the food or drink much. I can't complain much when I considered the price paid, but not having a warm beach towel was not cool.


    HODNOCENÍ

    Round Indicators

    • červenec 13 2018
    • Cincinnati, Ohio

    Joe K

    “Quick Getaway with Wife and Daughter”


    Our first time to an all inclusive, check in was fairly easy, (language barrier in effect), but simple and easy. Welcoming staff and most are very friendly, various dinner venues (Long pants are required for men for dinners (along with reservations). Main pool is very large, and has a swim up bar, two whirlpools, and also has three other pools. Complex is easy to navigate, well lit and you feel safe in all areas. Entertainment options include some shows by staff, (Michael Jackson Review, circus show, dancing, etc). Beach activities include snorkeling (not much to see here, excursions available), windsurfing, kayaking, and diving excursions as well. A free scuba lesson (pool based) is offered daily, other lesson fees may apply for other activities. Complex has some small souvenir shops and met our needs for a first time visit. We would stay here again, and thoroughly enjoyed our brief stay here. We will visit again! Security can be seen often, along with grounds and cleaning staff.


    HODNOCENÍ

    Round Indicators

    • červenec 13 2018
    • Evans
    • S rodinou

    April L

    “FABULOUS Service , staff and Beach Location”


    This was our first time in Punta Cana BUT def not our last!!! Hotel is just the right size and everything perfectly stationed. FOOD- Amazing and in my opinion it beats Playa del Carmen hands down(which is where we usually go).... Lots of choices... Love love loved the fast food -pizza, burgers above the rounded staircase just wish they would play music because that is a perfect hangout spot overlooking the pool. Food choices placed close to the pools beach and lobby and not far at all to walk to from any location in the hotel. STAFF- cannot say enough about the staff.... Got way better service here than in Mexico!!! All the staff were friendly and very helpful, not at all stingy with their waters... No probs at all with towel exchange and rooms cleaned perfectly every day!!! Loved that they offer hand sanitizer going into buffet as-well. BEACH- isn't this why we go to tropical destinations?... Easy walk to Beach... was beautiful, always able to find shade under a palm tree. Beach activities were fun but not too loud for those that wanted to just relax...my 18 and 21 yr old joined in and I hung out under the palm tree and read.!!! Also the parasailing was inexpensive and kiddos loved it. GYM- yes we went to the gym while on vacation🤣... And as a Barcelo chain I would be ashamed.. equipment is Old as dirt.. dark and Very Small!!! Def needs an upgrade to the gym and Spa. You can tell the hotel was remolded but they totally forgot the gym/spa.


    HODNOCENÍ

    Round Indicators

    • červenec 12 2018
    • New York City, New York
    • Páry

    lreilly2017

    “New Management is Ruining the Royal Club! 3 of best bartenders demoted!”


    We have all been going to the Royal Club for years and have always looked forward to seeing our favorite people in the Royal Club, they always remember your names and your preferences and felt like family. We were just there in May again and had a fabulous time. Rocio, Carmen and Genesis at the RC Bar made everyday perfect, and now they are relegated to the lobby bar??? Since new management has taken over, everyone is either being fired, demoted or just leaving in disgust! This makes no sense! These people work so hard every single day to make our stay perfect! PLEASE RESTORE THESE GIRLS TO THEIR ORIGINAL POSITIONS!!!! They do not deserve to be treated like this.


    HODNOCENÍ

    Round Indicators

    • červenec 12 2018
    • Columbus, Ohio
    • Páry

    chick43235

    “Always a great vacation”


    This was our 4th visit to the Occidental Punta Cana staying in the Royal Club. We absolutely love it here. The staff in the Royal office is very helpful and always pleasant. We cannot say enough about the staff at the Royal Club restaurant. Samuel and his staff are great and we looked forward to seeing them at mealtime. I can't say enough about the girls who work the beach bar. Rocio, Carmen and Genesis are Fabulous and always take care of us while we are there. We go twice a year and always look forward to seeing our Dominican Family. Our room was kept clean and the fridge was very well stocked. I work while on vacation and no issues with the wifi in the room. The Occidental has the nicest stretch of beach in Bavaro and it is kept very clean. We love the Royal club as it's only 3 buildings and comes with special amenities that you can't get anywhere else at the resort and the service we receive there is top notch. We rarely leave the Royal Club area once we check in. It's got it's own private restaurant, beach area and beach bar. Our evenings are spent relaxing at the beach bar, it's typically quiet at night which we like


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