Hotel Beach Views  Occidental Grand Xcaret Resort
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Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún 

3 km Playa del Carmen

41 km Xel há

V pěší vzdálenosti Park Xcaret

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Prizes and awards

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15415 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Výborné

46% Complete

7155

Velmi dobré

31% Complete

4826

Normální

12% Complete

1903

Špatné

5% Complete

866

Velmi špatné

4% Complete

670

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    Round Indicators
    Billie R Cork, Irsko. 09/19/2018 Páry

    “Amazing Resort in a Breathtaking Location”

    This is by far the most beautiful place I have ever stayed at in my life. If you are a nature lover it's a must, the resort is a jungle setting, with monkeys, macaws, deer etc. free roaming around the resort. They also have sereque running around the resort which are actually critically endangered so it's amazing to see them here. The staff at the resort were fantastic. I have never met such fun and helpful people in all my life. Every day at the pool we would play pool games with them such as volleyball, salsa dancing and foam parties. The beach was so beautiful, the water was teaming with beautiful fish and you could get snorkel gear for free at the beach restaurant. There is also a night club in the resort, so when the shows in the theater stop you can go dancing in the club. I highly recommend getting a massage at the resort spa if possible. Myself and my partner treated ourselves on our last day and it was pure bliss. Ada and Alejandra our masseuses were fantastic! The only downside to the whole holiday was the lack of Mexican culture. I would have loved to have seen the mariachi bands playing and more Mexican food in the buffets. There is a Mexican restaurant on site but the food was extremely poor, I was very disappointed in that. Thank you Pamela, Ricardo Vargas, Alex, Antonio and all the rest of staff for making the holiday so special. Biggest thanks to the best bar tender Luis Hun who worked in the night club. Every time I was in the queue he would have my drink ready for me by the time I got to the bar. Top class bar tender!

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    loulouiselacroix Saint-Felix-de-Valois, Kanada. 09/18/2018 Páry

    “Great vacacion !”

    Staff is friendly and joyful, concierge helpful for any attention needed. Service and food is excellent. A lot of choice in the a la carte restaurants. Staff and hotel give attention for nature and recycling. Everywhere is clean. We love the surrounding full of trees and animals. Room is perfect, neet and confortable. This is my favorite hotel from all my vacacions. Pools are big with many spots to hang quiet or party. The only recommandation is to change once in a while the reddundant music in the lobby and restaurants. Still 2 days to go on 14. This is paradise Louise and Dominic 21313

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Carlos J R 09/18/2018 S rodinou

    “2nd Round Visit: Expectations Lowered!”

    I chose this hotel for a 2nd time since the first experience I had was AWESOME! I recommended it to a lot of my friends. Thing is, it turned out that it was under new administration this time I visited. Straight to the point, 1st time visit I was welcomed with an alcoholic beverage, now it was water. I chose to have a mini bar in my room since the first day you had tequila bottles, Jamaican rum, and more. Now, Pepsi, water, Modelo beer, and 7Up. My expectations lowered, but hey, it’s all inclusive. Not to worry. The food and drinks were great and the customer service fantastic (except at lobby and that new administration). The last day was supposed to be memorable…and it was (not in a good way). I chose transportation from the hotel for arrival and departure. They were sharp at arrival and extremely early at departure. This really ticked me off since my air flight was departing in the afternoon and could’ve stayed an extra hour, but operations Xcaret just did not let us stay an extra hour and basically kicked us out awfully early from the hotel because other people were scheduled in shared rides to airport…which resulted to be my friends with the same afternoon flight, no one else. We arrived at the airport and wasted hours there. Thank you very much Occidental at Xcaret or Flamingo Xcaret, whatever you’re called now. Don’t come with the “We apologize for the inconvenience…” bs. I humbly requested to leave later on but you needed to kick people out to have rooms for people to come in. You simply ignored me. Quantity over quality! I don’t recommend rooms with mini bars (not worth it), buy activities and tours outside the hotel (they’re cheaper online) and the hotel’s transportation, skip that. Better take a taxi ride shared with friends. No 3rd opportunity from me or my friends, you blew it up on our last day. Don't even apologize when you ignored me just to let readers know of your fake concern.

    OccidentalatXcaret, Customer Care Coordinator. v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The transportation is provided by an external company, unfortunately we cannot control their times and rules. for international flights it is necessary ti arrive to the airport 3 hours before the flight to avoid any inconvenience such as traffic, for example, and it is 45 minutes fro the hotel to the airport. We have verified the reports and we do have an email from you on the 16th at 10:45p.m. requesting to change your pick up to the airport for the 17th, your contract establish that for any change you need to call 24 hours before (since it was not an emergency). I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    Round Indicators
    Ladislav C 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • září 19 2018
    • Cork, Irsko
    • Páry

    Billie R

    “Amazing Resort in a Breathtaking Location”


    This is by far the most beautiful place I have ever stayed at in my life. If you are a nature lover it's a must, the resort is a jungle setting, with monkeys, macaws, deer etc. free roaming around the resort. They also have sereque running around the resort which are actually critically endangered so it's amazing to see them here. The staff at the resort were fantastic. I have never met such fun and helpful people in all my life. Every day at the pool we would play pool games with them such as volleyball, salsa dancing and foam parties. The beach was so beautiful, the water was teaming with beautiful fish and you could get snorkel gear for free at the beach restaurant. There is also a night club in the resort, so when the shows in the theater stop you can go dancing in the club. I highly recommend getting a massage at the resort spa if possible. Myself and my partner treated ourselves on our last day and it was pure bliss. Ada and Alejandra our masseuses were fantastic! The only downside to the whole holiday was the lack of Mexican culture. I would have loved to have seen the mariachi bands playing and more Mexican food in the buffets. There is a Mexican restaurant on site but the food was extremely poor, I was very disappointed in that. Thank you Pamela, Ricardo Vargas, Alex, Antonio and all the rest of staff for making the holiday so special. Biggest thanks to the best bar tender Luis Hun who worked in the night club. Every time I was in the queue he would have my drink ready for me by the time I got to the bar. Top class bar tender!


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • září 18 2018
    • Saint-Felix-de-Valois, Kanada
    • Páry

    loulouiselacroix

    “Great vacacion !”


    Staff is friendly and joyful, concierge helpful for any attention needed. Service and food is excellent. A lot of choice in the a la carte restaurants. Staff and hotel give attention for nature and recycling. Everywhere is clean. We love the surrounding full of trees and animals. Room is perfect, neet and confortable. This is my favorite hotel from all my vacacions. Pools are big with many spots to hang quiet or party. The only recommandation is to change once in a while the reddundant music in the lobby and restaurants. Still 2 days to go on 14. This is paradise Louise and Dominic 21313


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • září 18 2018
    • S rodinou

    Carlos J R

    “2nd Round Visit: Expectations Lowered!”


    I chose this hotel for a 2nd time since the first experience I had was AWESOME! I recommended it to a lot of my friends. Thing is, it turned out that it was under new administration this time I visited. Straight to the point, 1st time visit I was welcomed with an alcoholic beverage, now it was water. I chose to have a mini bar in my room since the first day you had tequila bottles, Jamaican rum, and more. Now, Pepsi, water, Modelo beer, and 7Up. My expectations lowered, but hey, it’s all inclusive. Not to worry. The food and drinks were great and the customer service fantastic (except at lobby and that new administration). The last day was supposed to be memorable…and it was (not in a good way). I chose transportation from the hotel for arrival and departure. They were sharp at arrival and extremely early at departure. This really ticked me off since my air flight was departing in the afternoon and could’ve stayed an extra hour, but operations Xcaret just did not let us stay an extra hour and basically kicked us out awfully early from the hotel because other people were scheduled in shared rides to airport…which resulted to be my friends with the same afternoon flight, no one else. We arrived at the airport and wasted hours there. Thank you very much Occidental at Xcaret or Flamingo Xcaret, whatever you’re called now. Don’t come with the “We apologize for the inconvenience…” bs. I humbly requested to leave later on but you needed to kick people out to have rooms for people to come in. You simply ignored me. Quantity over quality! I don’t recommend rooms with mini bars (not worth it), buy activities and tours outside the hotel (they’re cheaper online) and the hotel’s transportation, skip that. Better take a taxi ride shared with friends. No 3rd opportunity from me or my friends, you blew it up on our last day. Don't even apologize when you ignored me just to let readers know of your fake concern.


    OccidentalatXcaret, Customer Care Coordinator. v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The transportation is provided by an external company, unfortunately we cannot control their times and rules. for international flights it is necessary ti arrive to the airport 3 hours before the flight to avoid any inconvenience such as traffic, for example, and it is 45 minutes fro the hotel to the airport. We have verified the reports and we do have an email from you on the 16th at 10:45p.m. requesting to change your pick up to the airport for the 17th, your contract establish that for any change you need to call 24 hours before (since it was not an emergency). I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    HODNOCENÍ

    Round Indicators

    • říjen 4 2015

    Ladislav C

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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