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Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Mapa a poloha

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún 

3 km Playa del Carmen

41 km Xel há

V pěší vzdálenosti Park Xcaret

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18167 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

48% Complete

8798

Velmi dobré

30% Complete

5451

Normální

11% Complete

2162

Špatné

5% Complete

980

Velmi špatné

4% Complete

776

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    Round Indicators
    mpowell33 10/20/2019 S rodinou

    “FOR A FAMILY TRIP THIS IS A GREAT PLACE TO STAY”

    We are a family of five with 2 boys (17) and 1 girl (13) and they LOVED this place. The food was great and lots of options (but bring pants for the nice restaurants) the size of this resort is amazing. The walking trails are great, we same Iguanas everywhere, monkeys often and other animals that you just don't see in the states. The kids loved all the pools and beach area. Just a great time for all of us for 5 days. Extremely well worth the money.
    Round Indicators
    JoyousDiver Grants Pass, Oregon, USA. 10/20/2019 Páry

    “Xcellent Stay at Occidental Xcaret”

    We loved our third floor room. It was quiet, cool, and very clean. Monkeys outside on our balcony! The pools are clean. The food was very good in the buffet and ala carte restaurants. Poolside service for drinks was excellent. The hotel staff was very friendly, helpful when needed, and considerate.
    Round Indicators
    Madmaggie42 10/20/2019 S rodinou

    “The Royal Club is the way to go”

    First of all, I want to thank the staff at the Royal club especially Rodrigo and Monica. When things went horribly wrong on our first day, they helped us tremendously and turned the whole vacation back around. The main front desk staff at the resort were part of the cause for my distress. The lady gave me terrible directions to the royal club. She didn’t offer a shuttle to get us there. This was our first time and we had no idea where to go. We ended up walking the wrong direction for an hour! I’m thankful we paid extra for the royal club, I never had to deal with that desk ever again. The ladies across the lobby in the guest assistance area helped us with getting my bag that was left in the shuttle from the airport. Then they called Rodrigo who came and got us. Those ladies were so much nicer than that front desk crew. The royal club was wonderful. Rodrigo was our shuttle driver for most of our stay. We were greeted with champagne and fruit, Monica went over all the discounts we received for being a member and she went out of her way to help me with my lost bag. Honestly, I was a basket case until Monica and Rodrigo helped calm me down. Our room was very clean and comfortable. It was perfect for the three of us. The cleaning crew did a great job and made sure we had enough towels, waters, and pillows. Room service was really fast and delicious. If it was up to my kid, we would have eaten room service all the time. The only issue we had was yellow water. I took a bath in it and came to no harm so I didn’t make a big deal about it. I alerted the staff, they alerted maintenance, but it didn’t seem to be a threat to health. We enjoyed the royal club pool. It was warm and Not crowded. We pretty much had the place to ourselves. We liked the restaurant there too. It was small, but the food was good. They have a decent but small buffet for breakfast, and beautiful views of the water. The staff there remembered my food allergies and went out of their way to recommend and make sure I avoided my allergens. We ate mostly at the buffets for breakfast and lunch, but for dinner we went to la hacienda one night and Sonora Grill two nights. La hacienda was very good. Our waiter, Ismael, took excellent care of us. I alerted him to my food allergies and he made sure I didn’t come in contact with wheat or dairy. He even found me a dessert I could eat. Sonora grill was so good, we ate there twice. Our waiter both nights was Miguel. He made sure I had a delicious meal and even brought me gluten free bread! At the end of both meals Miguel brought me a dessert I could enjoy. Edgar, the manager, always checked up on us. We loved that restaurant! My kid really liked the kids club here mostly because they offered video games. He wanted to hang out there more than hanging out with us. I just wish they were open a couple more hours past 5. We purchased the ultimate Xcaret pass and we spent time there every day of our vacation. There was so much to do, we couldn’t do it all in one day. We found it easier to float down the cenotes early in the morning when there were less people. There were a lot of places to take pictures but the park charges $80 usd for a picture package. We brought our own waterproof camera to take loads of pictures at no extra cost. The food there is very expensive so ate a big breakfast at the resort, walked to xcaret and ate our own snacks until we were ready to go back to the resort for lunch. We brought our own snorkels and fins to use in the swimming areas. There were a lot of fish to see until too many people showed up. If you’re snorkeling, get there early! The show in the evening is a must see. We loved it! When we got tired of Xcaret, we spent a lot of time on the little beach at the resort, as well as the pool bar. The drinks were always good and they did the job. The wildlife here was so fun to watch. The monkeys were so funny, the deer just roamed around and the little coatis were so cute! People were feeding the monkeys but it’s really not allowed they are wild animals. One monkey (see picture) followed us around for a while. We were not going to feed him, so he gave up. In conclusion, We seriously love this place! We will return!
    Round Indicators
    crhakl9 Birmingham, Spojené království. 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • říjen 20 2019
    • S rodinou

    mpowell33

    “FOR A FAMILY TRIP THIS IS A GREAT PLACE TO STAY”


    We are a family of five with 2 boys (17) and 1 girl (13) and they LOVED this place. The food was great and lots of options (but bring pants for the nice restaurants) the size of this resort is amazing. The walking trails are great, we same Iguanas everywhere, monkeys often and other animals that you just don't see in the states. The kids loved all the pools and beach area. Just a great time for all of us for 5 days. Extremely well worth the money.


    HODNOCENÍ

    Round Indicators

    • říjen 20 2019
    • Grants Pass, Oregon, USA
    • Páry

    JoyousDiver

    “Xcellent Stay at Occidental Xcaret”


    We loved our third floor room. It was quiet, cool, and very clean. Monkeys outside on our balcony! The pools are clean. The food was very good in the buffet and ala carte restaurants. Poolside service for drinks was excellent. The hotel staff was very friendly, helpful when needed, and considerate.


    HODNOCENÍ

    Round Indicators

    • říjen 20 2019
    • S rodinou

    Madmaggie42

    “The Royal Club is the way to go”


    First of all, I want to thank the staff at the Royal club especially Rodrigo and Monica. When things went horribly wrong on our first day, they helped us tremendously and turned the whole vacation back around. The main front desk staff at the resort were part of the cause for my distress. The lady gave me terrible directions to the royal club. She didn’t offer a shuttle to get us there. This was our first time and we had no idea where to go. We ended up walking the wrong direction for an hour! I’m thankful we paid extra for the royal club, I never had to deal with that desk ever again. The ladies across the lobby in the guest assistance area helped us with getting my bag that was left in the shuttle from the airport. Then they called Rodrigo who came and got us. Those ladies were so much nicer than that front desk crew. The royal club was wonderful. Rodrigo was our shuttle driver for most of our stay. We were greeted with champagne and fruit, Monica went over all the discounts we received for being a member and she went out of her way to help me with my lost bag. Honestly, I was a basket case until Monica and Rodrigo helped calm me down. Our room was very clean and comfortable. It was perfect for the three of us. The cleaning crew did a great job and made sure we had enough towels, waters, and pillows. Room service was really fast and delicious. If it was up to my kid, we would have eaten room service all the time. The only issue we had was yellow water. I took a bath in it and came to no harm so I didn’t make a big deal about it. I alerted the staff, they alerted maintenance, but it didn’t seem to be a threat to health. We enjoyed the royal club pool. It was warm and Not crowded. We pretty much had the place to ourselves. We liked the restaurant there too. It was small, but the food was good. They have a decent but small buffet for breakfast, and beautiful views of the water. The staff there remembered my food allergies and went out of their way to recommend and make sure I avoided my allergens. We ate mostly at the buffets for breakfast and lunch, but for dinner we went to la hacienda one night and Sonora Grill two nights. La hacienda was very good. Our waiter, Ismael, took excellent care of us. I alerted him to my food allergies and he made sure I didn’t come in contact with wheat or dairy. He even found me a dessert I could eat. Sonora grill was so good, we ate there twice. Our waiter both nights was Miguel. He made sure I had a delicious meal and even brought me gluten free bread! At the end of both meals Miguel brought me a dessert I could enjoy. Edgar, the manager, always checked up on us. We loved that restaurant! My kid really liked the kids club here mostly because they offered video games. He wanted to hang out there more than hanging out with us. I just wish they were open a couple more hours past 5. We purchased the ultimate Xcaret pass and we spent time there every day of our vacation. There was so much to do, we couldn’t do it all in one day. We found it easier to float down the cenotes early in the morning when there were less people. There were a lot of places to take pictures but the park charges $80 usd for a picture package. We brought our own waterproof camera to take loads of pictures at no extra cost. The food there is very expensive so ate a big breakfast at the resort, walked to xcaret and ate our own snacks until we were ready to go back to the resort for lunch. We brought our own snorkels and fins to use in the swimming areas. There were a lot of fish to see until too many people showed up. If you’re snorkeling, get there early! The show in the evening is a must see. We loved it! When we got tired of Xcaret, we spent a lot of time on the little beach at the resort, as well as the pool bar. The drinks were always good and they did the job. The wildlife here was so fun to watch. The monkeys were so funny, the deer just roamed around and the little coatis were so cute! People were feeding the monkeys but it’s really not allowed they are wild animals. One monkey (see picture) followed us around for a while. We were not going to feed him, so he gave up. In conclusion, We seriously love this place! We will return!


    HODNOCENÍ

    Round Indicators

    • říjen 4 2015
    • Birmingham, Spojené království

    crhakl9

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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