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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14764 Recenze

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    Peter T Preston, Spojené království. 06/24/2018 Páry

    “A Totally Honest Reveiw”

    We spent 2 weeks here and was very disappointed in every way. It is advertised as a 5 star all inclusive resort. It is in no way 5 star in any area. I am very surprised at the good reviews the hotel gets? I can only think its because the people leaving these reviews have never been to a 5 star resort hotel. the reception and main building lures you into a false sense of style but before we got our room key we was offered in a very amateur way tickets for the Xceret park ! this theme continues throughout the hotel area not very 5 star! (obviously the staff get a percentage) the room we had 21102 was horrid I spent the first 30 mins swatting mosquitoes and the room smelled very badly of damp. in fact it stank nor was it clean ! we asked to move hotels but the agent wanted more money for a hotel that was in her opinion was not as good? great service. Guest services was a complete waist of time saying the rooms do smell its the humidity ? so they are aware of the room issue but do nothing to deal with it ? not very 5 star again ! We had to request the room to be deodorized every day ! not very 5 star. WiFi in not available unless you pay 70 usd per week a 5 star all inclusive hotel with no free WiFi in 2018? even starbucks and mcdonalds provide this again not very 5 star. The Tv took 3 requests over 4 days to be put right again not very 5 star. The food its ok but just ok nothing was hot except the eggs cooked for you as you waited everything else was just luke warm. terrible! the drinks are good Corona beer all the spirits are branded and given generously but it is supposed to be a 5 star resort so this is just standard. The pools lack a massive amount of care tiles missing all around them on the edges the steps under the water allover the place and filthy. not very 5 star. There is no access the the ocean just a man mad cove/beach which is pretty but the cove is smelly ! like a bad egg smell ! not very 5 star yet again. What i will say is the general staff the waiters bar people waitresses gardeners etc are all fantastic people always happy always smiling genuine people. unlike the management who are letting their own staff and guests down by allowing the resort to be at such a low sub 3 star standard.
    Round Indicators
    andyk773 Clevedon, United Kingdom. 06/24/2018 Páry

    “So close to a five star”

    We stayed at the Occidental Xcaret Riviera Maya in June. Having stayed there three years ago for our thirtieth wedding anniversary and had such a wonderful time we decided to go again. We upgraded to the Royal level again as this gives you a private area within the main hotel. With this you get your own swimming pool, spa pool, private ala carte restaurant, 24 hour room service and free wifi. When we arrived we got a free upgrade to a suite which was excellent and much appreciated. I shall keep this review shortish 1 When you arrive let the staff at the entrance know you're Royal Level and they will whisk you off in a golf buggy to the concierge office at the Royal Level, this saves you queuing t the main reception. 2 if you get Mitzi or Karen at the concierge then you're in luck, all the ladies there are excellent, but these two have the patients of a saint and always got me sorted with no fuss. 3 the rooms have been redecorated and are in great shape. 4 the gold band you wear for the Royal Level seems to impress just about everyone you meet and they roll out the red carpet, if they don't the ladies in the concierge will sort it out. Royal Level gives you priority booking in the ala carte restaurants throughout the rest of the hotel. Where the dream starts to fall apart is that Royal Level is one step down from Royal Club which is a members only lounge within the hotel. Members however use same facilities as the Royal Level as well as their own larger beach and this is a TIMESHARE set up. We were constantly badgered into going to a presentation with offers of free Royal Club merchandise to $100 each just for attending, some guests we spoke to went to a presentation just to get a green wristband so they wouldn't get harassed anymore. We had a steady stream all day long of representatives showing people around the Royal Level, so you're led on your sun bed or eating on the beach terrace with hordes of people staring at you. The food in the restaurant is excellent but don't be afraid to ask for anything you might like added to the dish on the menu, the chefs are more than happy to try to accommodate you. BHowever the same can't be said for the speciality restaurants, we tried the Mediterranean one and when we got there the menu was totally different from the one we were shown in the Royal Level concierge so I ended up settling for the pepperoni pizza on the menu which turned up 10 minutes after my wife's main , was cold and missing some of the toppings and had come from the pizza stand in the food court. I told the waiter I was discussed and he smiled and took it away but no apology. Didn't try the steak house as a lot of people we spoke to we not impressed. The oriental restaurant was excellent. If you intend to visit the Xcaret park which is literally next door I would suggest upgrading to an unlimited pass as you won't see it all in a day. Weather, June is not the time to go, it's very humid 80+% and we had a tropical storm that rained for four days. Try coco bongo night club it's weird and wild
    Round Indicators
    amberdixon32 Yuba City, Kalifornie. 06/24/2018 S rodinou

    “Family vacation”

    We had a great time at the resort even though it rained on us almost our whole week there we still made the best of it. We stayed in building 18 and Alma St. Clair was the sweetest she WAS SO HELPFUL AND FRIENDLY she made sure we had everything we needed and was always there to help with anything and answer any questions we had ❤️ She’s a amazing woman can’t wait to go back and see her
    Round Indicators
    Ladislav C 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    HODNOCENÍ

    Round Indicators

    • červen 24 2018
    • Preston, Spojené království
    • Páry

    Peter T

    “A Totally Honest Reveiw”


    We spent 2 weeks here and was very disappointed in every way. It is advertised as a 5 star all inclusive resort. It is in no way 5 star in any area. I am very surprised at the good reviews the hotel gets? I can only think its because the people leaving these reviews have never been to a 5 star resort hotel. the reception and main building lures you into a false sense of style but before we got our room key we was offered in a very amateur way tickets for the Xceret park ! this theme continues throughout the hotel area not very 5 star! (obviously the staff get a percentage) the room we had 21102 was horrid I spent the first 30 mins swatting mosquitoes and the room smelled very badly of damp. in fact it stank nor was it clean ! we asked to move hotels but the agent wanted more money for a hotel that was in her opinion was not as good? great service. Guest services was a complete waist of time saying the rooms do smell its the humidity ? so they are aware of the room issue but do nothing to deal with it ? not very 5 star again ! We had to request the room to be deodorized every day ! not very 5 star. WiFi in not available unless you pay 70 usd per week a 5 star all inclusive hotel with no free WiFi in 2018? even starbucks and mcdonalds provide this again not very 5 star. The Tv took 3 requests over 4 days to be put right again not very 5 star. The food its ok but just ok nothing was hot except the eggs cooked for you as you waited everything else was just luke warm. terrible! the drinks are good Corona beer all the spirits are branded and given generously but it is supposed to be a 5 star resort so this is just standard. The pools lack a massive amount of care tiles missing all around them on the edges the steps under the water allover the place and filthy. not very 5 star. There is no access the the ocean just a man mad cove/beach which is pretty but the cove is smelly ! like a bad egg smell ! not very 5 star yet again. What i will say is the general staff the waiters bar people waitresses gardeners etc are all fantastic people always happy always smiling genuine people. unlike the management who are letting their own staff and guests down by allowing the resort to be at such a low sub 3 star standard.


    HODNOCENÍ

    Round Indicators

    • červen 24 2018
    • Clevedon, United Kingdom
    • Páry

    andyk773

    “So close to a five star”


    We stayed at the Occidental Xcaret Riviera Maya in June. Having stayed there three years ago for our thirtieth wedding anniversary and had such a wonderful time we decided to go again. We upgraded to the Royal level again as this gives you a private area within the main hotel. With this you get your own swimming pool, spa pool, private ala carte restaurant, 24 hour room service and free wifi. When we arrived we got a free upgrade to a suite which was excellent and much appreciated. I shall keep this review shortish 1 When you arrive let the staff at the entrance know you're Royal Level and they will whisk you off in a golf buggy to the concierge office at the Royal Level, this saves you queuing t the main reception. 2 if you get Mitzi or Karen at the concierge then you're in luck, all the ladies there are excellent, but these two have the patients of a saint and always got me sorted with no fuss. 3 the rooms have been redecorated and are in great shape. 4 the gold band you wear for the Royal Level seems to impress just about everyone you meet and they roll out the red carpet, if they don't the ladies in the concierge will sort it out. Royal Level gives you priority booking in the ala carte restaurants throughout the rest of the hotel. Where the dream starts to fall apart is that Royal Level is one step down from Royal Club which is a members only lounge within the hotel. Members however use same facilities as the Royal Level as well as their own larger beach and this is a TIMESHARE set up. We were constantly badgered into going to a presentation with offers of free Royal Club merchandise to $100 each just for attending, some guests we spoke to went to a presentation just to get a green wristband so they wouldn't get harassed anymore. We had a steady stream all day long of representatives showing people around the Royal Level, so you're led on your sun bed or eating on the beach terrace with hordes of people staring at you. The food in the restaurant is excellent but don't be afraid to ask for anything you might like added to the dish on the menu, the chefs are more than happy to try to accommodate you. BHowever the same can't be said for the speciality restaurants, we tried the Mediterranean one and when we got there the menu was totally different from the one we were shown in the Royal Level concierge so I ended up settling for the pepperoni pizza on the menu which turned up 10 minutes after my wife's main , was cold and missing some of the toppings and had come from the pizza stand in the food court. I told the waiter I was discussed and he smiled and took it away but no apology. Didn't try the steak house as a lot of people we spoke to we not impressed. The oriental restaurant was excellent. If you intend to visit the Xcaret park which is literally next door I would suggest upgrading to an unlimited pass as you won't see it all in a day. Weather, June is not the time to go, it's very humid 80+% and we had a tropical storm that rained for four days. Try coco bongo night club it's weird and wild


    HODNOCENÍ

    Round Indicators

    • červen 24 2018
    • Yuba City, Kalifornie
    • S rodinou

    amberdixon32

    “Family vacation”


    We had a great time at the resort even though it rained on us almost our whole week there we still made the best of it. We stayed in building 18 and Alma St. Clair was the sweetest she WAS SO HELPFUL AND FRIENDLY she made sure we had everything we needed and was always there to help with anything and answer any questions we had ❤️ She’s a amazing woman can’t wait to go back and see her


    HODNOCENÍ

    Round Indicators

    • říjen 4 2015

    Ladislav C

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


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