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Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18435 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

48% Complete

8947

Velmi dobré

29% Complete

5524

Normální

11% Complete

2189

Špatné

5% Complete

991

Velmi špatné

4% Complete

784

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    Round Indicators
    kylep399 Chicago, Illinois. 12/06/2019 Páry

    “Absolutely stellar”

    From the moment we arrived at this paradise service has been absolutely exceptional. From the hospitality of the employees to the excellent cuisine. I will most definitely be making another trip back here. Every night we went to pacos tacos and Rigoberto R servers us up some amazing tacos. He was absolutely wonderful in every way. You will not be disappointed if you book this vacation.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su experiencia reciente en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupa el bienestar de los huéspedes y nos esforzamos para que sus vacaciones sean una experiencia inolvidable. Apreciamos sus comentarios sinceros y constructivos. Tenga en cuenta que uno de nuestros principales objetivos es trabajar a diario para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. Fue un placer alojar sus vacaciones y esperamos que nos brinde la oportunidad de organizar sus vacaciones una vez más. Saludos.

    Round Indicators
    lornad730 12/06/2019

    “AMAZING!!”

    Occidental Xcaret Destination Resort - November 17, 2019 to November 26, 2019 This resort is nothing short of amazing, and completely exceeded our expectations from the start to the finish. The décor of the complex, rooms and restaurants is amazingly designed and detailed, and immaculately looked after. We have never stayed in a place that was kept that clean and tidy, absolutely every spot that you looked at. All the staff were friendly and accommodating with the exception of one bartender at the beach bar. Our concierge staff were amazing…that would be Oswaldo, Roderick and Carmela. The best bartender hands down that we dealt with at the pool closest to our building (#22) was Alberto Diaz. He played the best music, and made the best drinks…Miami Vice, Palomas, Mango Tangos, and his twist on a Mango Marguerite. The housekeeping staff for our room was impeccable. Our room was always extremely clean and restocked daily without fail. The food at the restaurants was unending and huge in variety, there is no reason that you couldn’t find something to satisfy your hunger or appetite, our favorites being the dragon rolls at the Oriental a la carte, and the 2 hour baked tomato soup at the Italian a la carte. The restaurant staff whether at the a la carte restaurants or the buffets were always there to clear away your plates, ask how things were, if you needed anything or ready to bring another drink at the drop of a hat. There was always something do to if you wished or nothing at all if you wished….mini golf, tennis courts, basketball courts, night club, entertainment theatre, party pool activities like foam parties, dance competitions, dance lessons, cooking lessons, jumbo chess set, ping pong, musicians nightly at the lobby bar, and the list goes on and on. If you feel like walking, there is plenty of that, and if you don't feel like walking, there will always be a trolley around within 10 minutes. It's proximity to the Xcaret Park is another perk to the resort, just a short boat ride or walk from the lobby or the beach. The entire vacation was amazing, and I can't wait to go back again. It was truly being in a luxury resort in the middle of the jungle bordering the Caribbean Ocean, without the huge cost to go with it. You couldn't go five minutes without crossing paths with a monkey, agouti, coati, deer, baby deer, iguana, turkey buzzard, or schools of fish at the beach. I felt like I was in an extremely high-end tree house the entire time.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     We really appreciate that you take the time to share your incredible experience with the community. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. I also agree with you about the hotel having something for every age, From our "Kids club" (that l must to tell that all the kids love for our incredible staff) the game room that is perfect for teens, our salty water pool with a direct entrance to the ocean that is only for adults, or our amazing services from the Spa. And all the great activities that our amazing entertainment team offer every day and night. I am charmed reading that you have enjoyed our wide variety of culinary offers that we have in the hotel. The five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. I really hope that you tried all of them! The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards,

    Round Indicators
    cecenasandra Chula Vista, Kalifornie. 12/06/2019 S rodinou

    “Best resort in Cancun its a paradise!! The staff is always will to help”

    There’s not enough time to do all the activities perfect resort for all ages!! Best. The best resort in Cancun. It’s truly a paradise the pools are amazing. It’s so worth the cost plus 24 hour security. A big plus in staying at this resort is the variety of food.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    crhakl9 Birmingham, Spojené království. 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • prosinec 6 2019
    • Chicago, Illinois
    • Páry

    kylep399

    “Absolutely stellar”


    From the moment we arrived at this paradise service has been absolutely exceptional. From the hospitality of the employees to the excellent cuisine. I will most definitely be making another trip back here. Every night we went to pacos tacos and Rigoberto R servers us up some amazing tacos. He was absolutely wonderful in every way. You will not be disappointed if you book this vacation.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su experiencia reciente en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupa el bienestar de los huéspedes y nos esforzamos para que sus vacaciones sean una experiencia inolvidable. Apreciamos sus comentarios sinceros y constructivos. Tenga en cuenta que uno de nuestros principales objetivos es trabajar a diario para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. Fue un placer alojar sus vacaciones y esperamos que nos brinde la oportunidad de organizar sus vacaciones una vez más. Saludos.

    HODNOCENÍ

    Round Indicators

    • prosinec 6 2019

    lornad730

    “AMAZING!!”


    Occidental Xcaret Destination Resort - November 17, 2019 to November 26, 2019 This resort is nothing short of amazing, and completely exceeded our expectations from the start to the finish. The décor of the complex, rooms and restaurants is amazingly designed and detailed, and immaculately looked after. We have never stayed in a place that was kept that clean and tidy, absolutely every spot that you looked at. All the staff were friendly and accommodating with the exception of one bartender at the beach bar. Our concierge staff were amazing…that would be Oswaldo, Roderick and Carmela. The best bartender hands down that we dealt with at the pool closest to our building (#22) was Alberto Diaz. He played the best music, and made the best drinks…Miami Vice, Palomas, Mango Tangos, and his twist on a Mango Marguerite. The housekeeping staff for our room was impeccable. Our room was always extremely clean and restocked daily without fail. The food at the restaurants was unending and huge in variety, there is no reason that you couldn’t find something to satisfy your hunger or appetite, our favorites being the dragon rolls at the Oriental a la carte, and the 2 hour baked tomato soup at the Italian a la carte. The restaurant staff whether at the a la carte restaurants or the buffets were always there to clear away your plates, ask how things were, if you needed anything or ready to bring another drink at the drop of a hat. There was always something do to if you wished or nothing at all if you wished….mini golf, tennis courts, basketball courts, night club, entertainment theatre, party pool activities like foam parties, dance competitions, dance lessons, cooking lessons, jumbo chess set, ping pong, musicians nightly at the lobby bar, and the list goes on and on. If you feel like walking, there is plenty of that, and if you don't feel like walking, there will always be a trolley around within 10 minutes. It's proximity to the Xcaret Park is another perk to the resort, just a short boat ride or walk from the lobby or the beach. The entire vacation was amazing, and I can't wait to go back again. It was truly being in a luxury resort in the middle of the jungle bordering the Caribbean Ocean, without the huge cost to go with it. You couldn't go five minutes without crossing paths with a monkey, agouti, coati, deer, baby deer, iguana, turkey buzzard, or schools of fish at the beach. I felt like I was in an extremely high-end tree house the entire time.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    We really appreciate that you take the time to share your incredible experience with the community. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. I also agree with you about the hotel having something for every age, From our "Kids club" (that l must to tell that all the kids love for our incredible staff) the game room that is perfect for teens, our salty water pool with a direct entrance to the ocean that is only for adults, or our amazing services from the Spa. And all the great activities that our amazing entertainment team offer every day and night. I am charmed reading that you have enjoyed our wide variety of culinary offers that we have in the hotel. The five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. I really hope that you tried all of them! The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards,

    HODNOCENÍ

    Round Indicators

    • prosinec 6 2019
    • Chula Vista, Kalifornie
    • S rodinou

    cecenasandra

    “Best resort in Cancun its a paradise!! The staff is always will to help”


    There’s not enough time to do all the activities perfect resort for all ages!! Best. The best resort in Cancun. It’s truly a paradise the pools are amazing. It’s so worth the cost plus 24 hour security. A big plus in staying at this resort is the variety of food.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • říjen 4 2015
    • Birmingham, Spojené království

    crhakl9

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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