Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11,5 km Mezinárodní letiště Licenciado Gustavo Díaz Ordaz

100 m Pláž

Premios y Reconocimientos Prizes and awards

Názory klientů

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Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3952 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

51% Complete

2017

Velmi dobré

31% Complete

1262

Normální

9% Complete

390

Špatné

3% Complete

158

Velmi špatné

3% Complete

125

Filtrovat podle

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    Round Indicators
    bobcanary 08/19/2018 S rodinou

    “Highly recommended!!!!”

    Everything was great, especially the bartenders at Olas.......Ulises, Augustin, Carlos, and Rogelio. Great rooms, great beach, great food, and great service. We would not hesitate to return to Occidental Nuevo Vallarta.
    Round Indicators
    Valerier1215 Los Angeles, Kalifornie. 08/19/2018 S rodinou

    “Would have been five stars but...”

    We had a family 6 day vacation in June and the service in the hotel was amazing. Waiters (Erik) and waitresses would go above and beyond for you. The entertainment staff (Esmeralda, Vicente, the columbian one and the other skinny one don't remember their names) was amazing always kept the people entertained in the pool area, never a dull moment. You could see that the staff treated each other like family and even welcomed you as part of it. Very friendly and entertaining. The house keepers were very thorough with their job left everything clean and friendly as well. This review would have been five stars but to be honest when we checked in there was a children chess tournament and there were a lot of loud kids at all times of the day when we wanted to rest. And the variety of the food for the buffet wasn't great. There was the same selection everyday. Got tired of the food very quickly. In general I would come back to this hotel, the hospitality was amazing and there aren't many places where you could find that!
    Round Indicators
    Shumeye M 08/18/2018 Páry

    “Vocation”

    Stayed for 7 days at Occidental in Nuevo Vallarta. We had a great experience. The service was awesome! Varieties of food selection. Very welcoming atomsphere. The entertainment activities were very nice. I would come back again!

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Shumeye, Thank you very much for sharing this great review of your recent stay at our Occidental Nuevo Vallarta hotel with us and the TripAdvisor's readers. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to hear that we were able to exceed your expectations regarding our food, entertainment activities and the kindness of our team. Once more, we thank you for sharing your comments; it would honor us immensely to have the privilege to host you again at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    mexicohonestreviews San Diego, Kalifornie. 08/17/2018 S rodinou

    “would recommend you to go somewhere else”

    let me just say that is is one of the worst hotels ive been too. i don’t know what others where talking about when they said that this was a good hotel choice. the food was alright, but service was terrible. when you to check in, you have to wait for a good chunk of your time because their is only two desk available. the beach was average and the food selection was bad. although the food was fine, for breakfast and snack (since they didn’t have lunch open the week I went for some reason) was always the same exact thing. to add on, the buffets are super small. i asked for my drinks and never got them. they were cleaning my room and i needed to change and they were judging us. ive been to better hotels, you should pick another one.

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Nuevo Vallarta hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive, we will make sure to reinforce our standards of service we strive to ensure for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    erin m 08/17/2018 S rodinou

    “Family vacation”

    Good feeling relaxed room pretty spacious. Pool water was nice and cool. Did not get room I requested . Could have explained the snack bar a little better sunsets were amazing dinner at mariachi was excellent

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Erin, We appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to our Occidental Nuevo Vallarta hotel. We always look for ways to improve and your comments are crucial to our future success. We are glad to read the aspects that were to your liking as our rooms, pools and our restaurant "El Mariachi". Once more we thank you for sharing your experience with us and look forward to serving you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • srpen 19 2018
    • S rodinou

    bobcanary

    “Highly recommended!!!!”


    Everything was great, especially the bartenders at Olas.......Ulises, Augustin, Carlos, and Rogelio. Great rooms, great beach, great food, and great service. We would not hesitate to return to Occidental Nuevo Vallarta.


    HODNOCENÍ

    Round Indicators

    • srpen 19 2018
    • Los Angeles, Kalifornie
    • S rodinou

    Valerier1215

    “Would have been five stars but...”


    We had a family 6 day vacation in June and the service in the hotel was amazing. Waiters (Erik) and waitresses would go above and beyond for you. The entertainment staff (Esmeralda, Vicente, the columbian one and the other skinny one don't remember their names) was amazing always kept the people entertained in the pool area, never a dull moment. You could see that the staff treated each other like family and even welcomed you as part of it. Very friendly and entertaining. The house keepers were very thorough with their job left everything clean and friendly as well. This review would have been five stars but to be honest when we checked in there was a children chess tournament and there were a lot of loud kids at all times of the day when we wanted to rest. And the variety of the food for the buffet wasn't great. There was the same selection everyday. Got tired of the food very quickly. In general I would come back to this hotel, the hospitality was amazing and there aren't many places where you could find that!


    HODNOCENÍ

    Round Indicators

    • srpen 18 2018
    • Páry

    Shumeye M

    “Vocation”


    Stayed for 7 days at Occidental in Nuevo Vallarta. We had a great experience. The service was awesome! Varieties of food selection. Very welcoming atomsphere. The entertainment activities were very nice. I would come back again!


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Shumeye, Thank you very much for sharing this great review of your recent stay at our Occidental Nuevo Vallarta hotel with us and the TripAdvisor's readers. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to hear that we were able to exceed your expectations regarding our food, entertainment activities and the kindness of our team. Once more, we thank you for sharing your comments; it would honor us immensely to have the privilege to host you again at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • srpen 17 2018
    • San Diego, Kalifornie
    • S rodinou

    mexicohonestreviews

    “would recommend you to go somewhere else”


    let me just say that is is one of the worst hotels ive been too. i don’t know what others where talking about when they said that this was a good hotel choice. the food was alright, but service was terrible. when you to check in, you have to wait for a good chunk of your time because their is only two desk available. the beach was average and the food selection was bad. although the food was fine, for breakfast and snack (since they didn’t have lunch open the week I went for some reason) was always the same exact thing. to add on, the buffets are super small. i asked for my drinks and never got them. they were cleaning my room and i needed to change and they were judging us. ive been to better hotels, you should pick another one.


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Nuevo Vallarta hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive, we will make sure to reinforce our standards of service we strive to ensure for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • srpen 17 2018
    • S rodinou

    erin m

    “Family vacation”


    Good feeling relaxed room pretty spacious. Pool water was nice and cool. Did not get room I requested . Could have explained the snack bar a little better sunsets were amazing dinner at mariachi was excellent


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Erin, We appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to our Occidental Nuevo Vallarta hotel. We always look for ways to improve and your comments are crucial to our future success. We are glad to read the aspects that were to your liking as our rooms, pools and our restaurant "El Mariachi". Once more we thank you for sharing your experience with us and look forward to serving you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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