Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11,5 km Mezinárodní letiště Licenciado Gustavo Díaz Ordaz

100 m Pláž

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Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 4395 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

52% Complete

2303

Velmi dobré

30% Complete

1362

Normální

9% Complete

424

Špatné

4% Complete

176

Velmi špatné

2% Complete

131

Filtrovat podle

Seřadit podle

    Round Indicators
    Vacation45301719289 Manchester, Spojené království. 01/18/2019 Páry

    “Very Good”

    Hotel very good for couples and families. Upgrading to Royal level was good for use of Royal restaurant and pool + Wifi for whole time there. Slight negatives were the food in royal restaurant was sometimes a bit cold. I think it was prepared in another kitchen and brought up. Royal pool, sometimes I think other people came and sat around and used this pool who were not entitled but as it was quiet it was not a problem.Main bar in the evening could have used more staff, sometimes there were no wait staff and only one barman who worked tirelessly to make the drinks for the queue at the bar and continue to smile and be very friendly.

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Occidental Nuevo Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are glad to read most of the aspects were to your liking as our "Royal Level" services. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    mtnsunsam Minneapolis, Minnesota. 01/18/2019 S rodinou

    “Amenities Need Updating”

    Have stayed at this hotel for several years and they are not having a good year. Boogie boards weren't available this year - asked the staff and they said "maybe in 5 days, maybe in 10 days" - not helpful if you are there for only a week. Stand-up paddle board paddles were broken and dangerous. We took 3 bicycles on the path toward Bucerias and more than 3 miles from the hotel, 2 of the bicycles stopped working. The gear on one bike just stopped functioning entirely and another got a flat. We had to walk back and no one on staff seemed to care - we were just told we shouldn't have gone so far. Food at the buffet wasn't replenished quickly and lines to be seated were long. Variety and quality was generally good. The ice cream machine at lunch only worked half of the days of our stay. Music at the pool was unnecessarily loud all day - it doesn't need to have a club-like atmosphere. Rooms were cleaned early in the day this year (a plus). A/C worked great. Weather was perfect as always.
    Round Indicators
    JackP2500 01/17/2019 Páry

    “Lovely Resort well designed and Landscaped!”

    The Trees and Vegetation, Landscaping and maintenance of the Resort was second to none, The Constuciton Underway was a nuisance however but the staff was quite friendly and courteous! Great Place to Relax and enjoy the benefits of the completed parts of the resort, we further understand tha tthe consturtion will be completed soon until te new phases are under construciton.

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Jack, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to read that you enjoyed the friendliness and attentiveness provided by our Staff. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Trail17132006955 Prince George, Kanada. 01/17/2019 Páry

    “Fabulous time”

    Aracely in the lobby bar was just fantastic! We loved her. She made our evenings so fun! The buffet staff could use some help getting drinks in a timely manner but all friendly. Definitely would reccomend to upgrade to Royal as it was totally worth it. Rooms were nice and cleaned daily. Staff overall was great. Hotel was clean and nice. I wouldn’t say this is a 4 star maybe a 3 but we would return.

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for pointing out the aspects that were to your liking as our "Royal Level" services, the cleanliness of our rooms and facilities. We will certainly relay your praising comments Aracely and we are sure she will be pleased to know her efforts have been appreciated. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Wander37410633676 Cranbrook, Kanada. 01/17/2019 Krátké dovolené s přáteli

    “Very Good Time”

    First time in Puerto Vallarta side of Mexico, and it was really awesome! This resort is smaller, but was really good. Food was good and staff is great. Would definitely return. Loved only being a 15 minute drive from Airport!

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. Once again we appreciate your kind opinion of our hotel, we are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • leden 18 2019
    • Manchester, Spojené království
    • Páry

    Vacation45301719289

    “Very Good”


    Hotel very good for couples and families. Upgrading to Royal level was good for use of Royal restaurant and pool + Wifi for whole time there. Slight negatives were the food in royal restaurant was sometimes a bit cold. I think it was prepared in another kitchen and brought up. Royal pool, sometimes I think other people came and sat around and used this pool who were not entitled but as it was quiet it was not a problem.Main bar in the evening could have used more staff, sometimes there were no wait staff and only one barman who worked tirelessly to make the drinks for the queue at the bar and continue to smile and be very friendly.


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Occidental Nuevo Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are glad to read most of the aspects were to your liking as our "Royal Level" services. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • leden 18 2019
    • Minneapolis, Minnesota
    • S rodinou

    mtnsunsam

    “Amenities Need Updating”


    Have stayed at this hotel for several years and they are not having a good year. Boogie boards weren't available this year - asked the staff and they said "maybe in 5 days, maybe in 10 days" - not helpful if you are there for only a week. Stand-up paddle board paddles were broken and dangerous. We took 3 bicycles on the path toward Bucerias and more than 3 miles from the hotel, 2 of the bicycles stopped working. The gear on one bike just stopped functioning entirely and another got a flat. We had to walk back and no one on staff seemed to care - we were just told we shouldn't have gone so far. Food at the buffet wasn't replenished quickly and lines to be seated were long. Variety and quality was generally good. The ice cream machine at lunch only worked half of the days of our stay. Music at the pool was unnecessarily loud all day - it doesn't need to have a club-like atmosphere. Rooms were cleaned early in the day this year (a plus). A/C worked great. Weather was perfect as always.


    HODNOCENÍ

    Round Indicators

    • leden 17 2019
    • Páry

    JackP2500

    “Lovely Resort well designed and Landscaped!”


    The Trees and Vegetation, Landscaping and maintenance of the Resort was second to none, The Constuciton Underway was a nuisance however but the staff was quite friendly and courteous! Great Place to Relax and enjoy the benefits of the completed parts of the resort, we further understand tha tthe consturtion will be completed soon until te new phases are under construciton.


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Jack, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to read that you enjoyed the friendliness and attentiveness provided by our Staff. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • leden 17 2019
    • Prince George, Kanada
    • Páry

    Trail17132006955

    “Fabulous time”


    Aracely in the lobby bar was just fantastic! We loved her. She made our evenings so fun! The buffet staff could use some help getting drinks in a timely manner but all friendly. Definitely would reccomend to upgrade to Royal as it was totally worth it. Rooms were nice and cleaned daily. Staff overall was great. Hotel was clean and nice. I wouldn’t say this is a 4 star maybe a 3 but we would return.


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for pointing out the aspects that were to your liking as our "Royal Level" services, the cleanliness of our rooms and facilities. We will certainly relay your praising comments Aracely and we are sure she will be pleased to know her efforts have been appreciated. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • leden 17 2019
    • Cranbrook, Kanada
    • Krátké dovolené s přáteli

    Wander37410633676

    “Very Good Time”


    First time in Puerto Vallarta side of Mexico, and it was really awesome! This resort is smaller, but was really good. Food was good and staff is great. Would definitely return. Loved only being a 15 minute drive from Airport!


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. Once again we appreciate your kind opinion of our hotel, we are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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