Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11,5 km Mezinárodní letiště Licenciado Gustavo Díaz Ordaz

100 m Pláž

Premios y Reconocimientos Prizes and awards

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Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3948 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

51% Complete

2015

Velmi dobré

31% Complete

1261

Normální

9% Complete

390

Špatné

4% Complete

158

Velmi špatné

3% Complete

125

Filtrovat podle

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    Round Indicators
    Shumeye M 08/18/2018 Páry

    “Vocation”

    Stayed for 7 days at Occidental in Nuevo Vallarta. We had a great experience. The service was awesome! Varieties of food selection. Very welcoming atomsphere. The entertainment activities were very nice. I would come back again!

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Shumeye, Thank you very much for sharing this great review of your recent stay at our Occidental Nuevo Vallarta hotel with us and the TripAdvisor's readers. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to hear that we were able to exceed your expectations regarding our food, entertainment activities and the kindness of our team. Once more, we thank you for sharing your comments; it would honor us immensely to have the privilege to host you again at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    mexicohonestreviews San Diego, Kalifornie. 08/17/2018 S rodinou

    “would recommend you to go somewhere else”

    let me just say that is is one of the worst hotels ive been too. i don’t know what others where talking about when they said that this was a good hotel choice. the food was alright, but service was terrible. when you to check in, you have to wait for a good chunk of your time because their is only two desk available. the beach was average and the food selection was bad. although the food was fine, for breakfast and snack (since they didn’t have lunch open the week I went for some reason) was always the same exact thing. to add on, the buffets are super small. i asked for my drinks and never got them. they were cleaning my room and i needed to change and they were judging us. ive been to better hotels, you should pick another one.
    Round Indicators
    erin m 08/17/2018 S rodinou

    “Family vacation”

    Good feeling relaxed room pretty spacious. Pool water was nice and cool. Did not get room I requested . Could have explained the snack bar a little better sunsets were amazing dinner at mariachi was excellent

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Erin, We appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to our Occidental Nuevo Vallarta hotel. We always look for ways to improve and your comments are crucial to our future success. We are glad to read the aspects that were to your liking as our rooms, pools and our restaurant "El Mariachi". Once more we thank you for sharing your experience with us and look forward to serving you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Cynthia Arlett E 08/17/2018 S rodinou

    “Need customer service education.”

    This hotel has great service at the bars they have, at the restaurants and the beach side. The front desk is awful. They definitely need to get educated in the customer service field. They would tell us something and then someone else would tell us otherwise. They must not have communication with themselves to change the rules on everyone. Our flight pick up was at 1:30 and we had to check out and sit in the lobby for an hour and a half which is fine but would not let us get any drinks from the bar while waited. We had little kids and couldn’t even get something for them. We tried to change currency after we checked out to buy some tacos near buy and they wouldn’t change it. We had to walk to near buy bank. When they would of just changed it at the front desk. For every restaurant we had to make reservations. We were a party of 12 and could only reserve 6 people at a time even though they had tables for up to 10 people. We had to be constantly divided because they refuse to put tables next to each other. I don’t see what the problem is to put tables side by side of there was plenty of room. We also always tipped very well because even though they did not allow to put tables together the service the waiters gave was as excellent. Very considerate of us and always kept our glasses full. The pool closed at 8 which was very disappointing since most resorts I’ve visited closed at midnight. It would of been nice to keep it open. Everything for the kids in the playroom needed to be reserved like the airhokey and pool table and other things in there even if it was empty. Reservations has to be from 6-7 pm otherwise kids were not allowed. Don’t see how it’s a family resort when kids have a time to eat. The snack after 11pm to 1am was horrible. They served burgers and hotdogs and it tastes like you were eating charcoal. Would definitely not come back here. I would rather pay more and have better customer service.
    Round Indicators
    jesusserrano2018 Mexiko, Mexiko. 08/16/2018 S rodinou

    “Luigui, the man, concierge and check out not so much”

    The title of my review says everything. Lugi very helpful, tireless and quite easy going. Except for concierge and front desk check out everyone friendly and helpful. It is a waste such a concierge, do not help guests during the few hours.

    HODNOCENÍ

    Round Indicators

    • srpen 18 2018
    • Páry

    Shumeye M

    “Vocation”


    Stayed for 7 days at Occidental in Nuevo Vallarta. We had a great experience. The service was awesome! Varieties of food selection. Very welcoming atomsphere. The entertainment activities were very nice. I would come back again!


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Shumeye, Thank you very much for sharing this great review of your recent stay at our Occidental Nuevo Vallarta hotel with us and the TripAdvisor's readers. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to hear that we were able to exceed your expectations regarding our food, entertainment activities and the kindness of our team. Once more, we thank you for sharing your comments; it would honor us immensely to have the privilege to host you again at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • srpen 17 2018
    • San Diego, Kalifornie
    • S rodinou

    mexicohonestreviews

    “would recommend you to go somewhere else”


    let me just say that is is one of the worst hotels ive been too. i don’t know what others where talking about when they said that this was a good hotel choice. the food was alright, but service was terrible. when you to check in, you have to wait for a good chunk of your time because their is only two desk available. the beach was average and the food selection was bad. although the food was fine, for breakfast and snack (since they didn’t have lunch open the week I went for some reason) was always the same exact thing. to add on, the buffets are super small. i asked for my drinks and never got them. they were cleaning my room and i needed to change and they were judging us. ive been to better hotels, you should pick another one.


    HODNOCENÍ

    Round Indicators

    • srpen 17 2018
    • S rodinou

    erin m

    “Family vacation”


    Good feeling relaxed room pretty spacious. Pool water was nice and cool. Did not get room I requested . Could have explained the snack bar a little better sunsets were amazing dinner at mariachi was excellent


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Erin, We appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to our Occidental Nuevo Vallarta hotel. We always look for ways to improve and your comments are crucial to our future success. We are glad to read the aspects that were to your liking as our rooms, pools and our restaurant "El Mariachi". Once more we thank you for sharing your experience with us and look forward to serving you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • srpen 17 2018
    • S rodinou

    Cynthia Arlett E

    “Need customer service education.”


    This hotel has great service at the bars they have, at the restaurants and the beach side. The front desk is awful. They definitely need to get educated in the customer service field. They would tell us something and then someone else would tell us otherwise. They must not have communication with themselves to change the rules on everyone. Our flight pick up was at 1:30 and we had to check out and sit in the lobby for an hour and a half which is fine but would not let us get any drinks from the bar while waited. We had little kids and couldn’t even get something for them. We tried to change currency after we checked out to buy some tacos near buy and they wouldn’t change it. We had to walk to near buy bank. When they would of just changed it at the front desk. For every restaurant we had to make reservations. We were a party of 12 and could only reserve 6 people at a time even though they had tables for up to 10 people. We had to be constantly divided because they refuse to put tables next to each other. I don’t see what the problem is to put tables side by side of there was plenty of room. We also always tipped very well because even though they did not allow to put tables together the service the waiters gave was as excellent. Very considerate of us and always kept our glasses full. The pool closed at 8 which was very disappointing since most resorts I’ve visited closed at midnight. It would of been nice to keep it open. Everything for the kids in the playroom needed to be reserved like the airhokey and pool table and other things in there even if it was empty. Reservations has to be from 6-7 pm otherwise kids were not allowed. Don’t see how it’s a family resort when kids have a time to eat. The snack after 11pm to 1am was horrible. They served burgers and hotdogs and it tastes like you were eating charcoal. Would definitely not come back here. I would rather pay more and have better customer service.


    HODNOCENÍ

    Round Indicators

    • srpen 16 2018
    • Mexiko, Mexiko
    • S rodinou

    jesusserrano2018

    “Luigui, the man, concierge and check out not so much”


    The title of my review says everything. Lugi very helpful, tireless and quite easy going. Except for concierge and front desk check out everyone friendly and helpful. It is a waste such a concierge, do not help guests during the few hours.


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