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Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


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11,5 km Mezinárodní letiště Licenciado Gustavo Díaz Ordaz

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Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3769 Recenze

CELKOVÉ HODNOCENÍ

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Pokoje

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Výborné

51% Complete

1924

Velmi dobré

32% Complete

1214

Normální

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373

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Velmi špatné

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    Round Indicators
    moman51515151 Joplin, Missouri. 06/21/2018 S rodinou

    “Thumbs Up Again”

    Just returned from our 4th trip to the Occidental and it did not disappoint. As I have repeated in previous posts, this resort is all about great service from great people. And more so than ever on this trip. The staff truly makes us feel like family. There have been a few bad seeds in the past but not this trip. From being greeted by the bell staff to the hand shakes and hugs on the way out. Just fantastic. I have to mention some of our favorites starting with Yuney, Ulises, Carlos, Jesus Esquivel, Rene, Manuel Villa, Luigi and Jonathan. So glad to see Jonathan, Sebastian and Yessica back but sad to see Capitan Hugo, Gerardo and Pelon gone. I know I'm missing some but again, all were great. Take the time to meet the employees! Food has always been good but defiantly up a few notches this trip. Very good across the board. We will be returning soon. Two things I suggest management look into. Add more check in stations during busy times. Really ridiculous to have two desk checking in a wedding party while trying to answer general questions from other guest. This did not effect us but I did see a lot of frustration on both sides of the table. And get Benjamin out of the Tokyo Restraunt. He is one of your friendliest and most personable bartenders you have and you have him stuck behind a wall. He has always done a great job for us in the lobby and show bar.

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, First than all, thank you for your loyalty I would like to say that I really appreciate the time you took to share with us your experience. I thank you for mentioning all those services that have been to your liking but above all I thank you for mentioning those collaborators who have excelled to make your stay more pleasant, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, thank you for mentioning those areas in which we still have the opportunity to improve, I assure you that we will review point by point to take the pertinent actions. It would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    danielj0sephr Burtonsville, Maryland. 06/20/2018 Páry

    “Amazing!”

    Loved our stay wished we could stay forever! We will definitely be coming back! Everything was so clean, staff was so nice, and food was great! Lemon in first club was so sweet and kind, extremely helpful and went above and beyond for us! All the first club staff was great!

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. I am delighted to know about the great time you had in our lovely hotel. I can assure you that taking care of our guests is what we do best. Our wonderful staff is always willing to go the extra mile to pamper our guests and make them feel special. I will congratulate specially to Lemon for being very professional in his job. It would honor us immensely to have the privilege to host you again in your next visit to Nuevo Vallarta at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Paul K Westminster, Colorado. 06/19/2018 Páry

    “Great changes to our favorite hotel ”

    We have always loved the Occadental Nuevo Vallarta now that they remodeled it we love it even more. The pool that used to be adults only is now the royal club/ first club pool with great bar service and easy access to the ocean, lots of seating options sun or shade. The addition of Tokyo restaurant was a great move good food and great entertainment. The hotel made a lot of small changes that most people would not even notice. The first club is now in the lobby a little off the beaten path but not really to far from everything

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Paul, We first would like to thank you for making our Occidental Nuevo Vallarta your preferred choice for your holidays; it is always a pleasure to welcome back our most loyal guests year after year. Our commitment is and will be continue to offer memorable experiences for our guests at each visit, and we pretty please know that we achieved our goal with you. Thank you for pointing out the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    beachfun2018 Reno, Nevada. 06/17/2018 Krátké dovolené s přáteli

    “Screaming soccer teams during stay”

    Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations. I appreciate that you pointed out the positive aspects you have found as our food at the specialty restaurants, water activities and of course our friendly Staff, we will make sure to share your kind words as we know it will mean a great deal to them. Regarding the rest of the issues I assure you we are taking specific actions to improve and offer you first class quality in all our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    barnloves2travel Gatineau Quebec. 06/13/2018

    “Good little hotel!”

    Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!

    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
     Dear Guest, Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On other hand, we really appreciate your comments mentioning the areas that were to your liking as our beautiful grounds, delicious cuisine and of course our Royal Level Service. Thank you once again for making us your choice hotel and for your recommendation, we certainly look forward to have the pleasure of welcome you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • červen 21 2018
    • Joplin, Missouri
    • S rodinou

    moman51515151

    “Thumbs Up Again”


    Just returned from our 4th trip to the Occidental and it did not disappoint. As I have repeated in previous posts, this resort is all about great service from great people. And more so than ever on this trip. The staff truly makes us feel like family. There have been a few bad seeds in the past but not this trip. From being greeted by the bell staff to the hand shakes and hugs on the way out. Just fantastic. I have to mention some of our favorites starting with Yuney, Ulises, Carlos, Jesus Esquivel, Rene, Manuel Villa, Luigi and Jonathan. So glad to see Jonathan, Sebastian and Yessica back but sad to see Capitan Hugo, Gerardo and Pelon gone. I know I'm missing some but again, all were great. Take the time to meet the employees! Food has always been good but defiantly up a few notches this trip. Very good across the board. We will be returning soon. Two things I suggest management look into. Add more check in stations during busy times. Really ridiculous to have two desk checking in a wedding party while trying to answer general questions from other guest. This did not effect us but I did see a lot of frustration on both sides of the table. And get Benjamin out of the Tokyo Restraunt. He is one of your friendliest and most personable bartenders you have and you have him stuck behind a wall. He has always done a great job for us in the lobby and show bar.


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, First than all, thank you for your loyalty I would like to say that I really appreciate the time you took to share with us your experience. I thank you for mentioning all those services that have been to your liking but above all I thank you for mentioning those collaborators who have excelled to make your stay more pleasant, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, thank you for mentioning those areas in which we still have the opportunity to improve, I assure you that we will review point by point to take the pertinent actions. It would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • červen 20 2018
    • Burtonsville, Maryland
    • Páry

    danielj0sephr

    “Amazing!”


    Loved our stay wished we could stay forever! We will definitely be coming back! Everything was so clean, staff was so nice, and food was great! Lemon in first club was so sweet and kind, extremely helpful and went above and beyond for us! All the first club staff was great!


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. I am delighted to know about the great time you had in our lovely hotel. I can assure you that taking care of our guests is what we do best. Our wonderful staff is always willing to go the extra mile to pamper our guests and make them feel special. I will congratulate specially to Lemon for being very professional in his job. It would honor us immensely to have the privilege to host you again in your next visit to Nuevo Vallarta at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • červen 19 2018
    • Westminster, Colorado
    • Páry

    Paul K

    “Great changes to our favorite hotel ”


    We have always loved the Occadental Nuevo Vallarta now that they remodeled it we love it even more. The pool that used to be adults only is now the royal club/ first club pool with great bar service and easy access to the ocean, lots of seating options sun or shade. The addition of Tokyo restaurant was a great move good food and great entertainment. The hotel made a lot of small changes that most people would not even notice. The first club is now in the lobby a little off the beaten path but not really to far from everything


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Paul, We first would like to thank you for making our Occidental Nuevo Vallarta your preferred choice for your holidays; it is always a pleasure to welcome back our most loyal guests year after year. Our commitment is and will be continue to offer memorable experiences for our guests at each visit, and we pretty please know that we achieved our goal with you. Thank you for pointing out the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • červen 17 2018
    • Reno, Nevada
    • Krátké dovolené s přáteli

    beachfun2018

    “Screaming soccer teams during stay”


    Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations. I appreciate that you pointed out the positive aspects you have found as our food at the specialty restaurants, water activities and of course our friendly Staff, we will make sure to share your kind words as we know it will mean a great deal to them. Regarding the rest of the issues I assure you we are taking specific actions to improve and offer you first class quality in all our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    HODNOCENÍ

    Round Indicators

    • červen 13 2018
    • Gatineau Quebec

    barnloves2travel

    “Good little hotel!”


    Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!


    PachecoR, Gerente v zařízení Occidental Nuevo Vallarta, odpověděl na tuto recenzi.
    Dear Guest, Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On other hand, we really appreciate your comments mentioning the areas that were to your liking as our beautiful grounds, delicious cuisine and of course our Royal Level Service. Thank you once again for making us your choice hotel and for your recommendation, we certainly look forward to have the pleasure of welcome you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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