Interior del hotel Occidental Granada
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Occidental Granada

Calle Alhamar 46   18004 Granada , Andalucía   España  


Places of Interest

19 km Letiště Granada

2,6 km Albaicín

1,4 km Alhambra

1 km Kongresový a výstavní palác v Granadě

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Granada

4.0/5 Round Indicators
| 707 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

34% Complete

244

Velmi dobré

34% Complete

242

Normální

23% Complete

166

Špatné

5% Complete

36

Velmi špatné

2% Complete

19

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    Round Indicators
    Sylvia_Sharon Edmonton, Kanada. 05/20/2018 Krátké dovolené s přáteli

    “Nice Place To Stay!”

    Only spent one night there, but it's clean, quiet & close to a lot of things. The breakfast that's included with the room is fine, nothing fancy, but it does the trick. The staff are friendly & helpful.

    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
     Dear Sylvia, Thank you for reviewing your recent stay in our Occidental Granada hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cristina Domínguez Directora Occidental Granada ****

    Round Indicators
    Suzanne S Underhill, Vermont. 05/15/2018 Páry

    “Rude staff, poor service, amenities lacking”

    We stayed here two nights in a standard double room. Although the online listing noted that a minibar and safe were in the room, the mini-refrigerator was there (with a mini-bar order list) but it was empty. Likewise, there was a safe, but it was not usable. No alarm clock. Phone did not work (after we reported it, it took more than a day to repair). We asked about tapas and were told that they started serving in the bar at 8:00, so we came back around 8:00; others were drinking and being offered complementary tapas; we ordered a couple of mixed drinks and were offered tapas, but when they didn't arrive, we were told that for some unexplained reason, they only come with beer or wine (go figure?!) - and we were told that we couldn't even order some and pay for them - told there was no food for us (the restaurant was busy with the large buffet). The bartender was rude, and ended up bringing us beer nuts with gummy bears! The breakfast is large (and expensive 18 Euros per person), but really needs "sneeze screens" - I saw several children playing with the food and sneezing all over one section. The hotel is located in a rather dismal area, a ways from reasonable eating options and shopping.

    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
     Dear Suzanne, Although we sincerely regret your disappointment with your stay in our Occidental Granada, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We want to inform you that the tapas of our GastroBar Jamar are not served with cocktails. With the cocktails are served gummy bears and beer nuts. You could have asked our barman for all the tapas you wanted and, without a doubt, he would be happy to serve them. We also want to inform you that in the safe you have an informative form about its use. But if you have any doubt, you can consult it with reception. On our alarm clock, we want to inform you that we do not have a physical alarm, but we have an alarm system in our reception indicating the number of your room. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. For a future occasion, please do not hesitate to contact the reception desk for anything to find an immediate solution for you. In reception we have all the information you need about all the services of our hotel. Both in the restaurant and on our official website we have the public prices of our services where the buffet breakfast costs € 10, we regret the confusion about the price. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cristina Domínguez Directora Occidental Granada ****

    Round Indicators
    Alan P Bromley, Spojené království. 05/03/2018

    “Comfortable hotel in a good location”

    My wife and I chose this as it was a reasonable price during the Easter week. Many hotels were really quite expensive during this period. The location is good, being about 10-15 mins walk to main shopping area with Plaza Nueva a couple of minutes beyond. From Granada airport there is the usual taxi, or option to have a private car if arranged beforehand to get you to the town centre. Neither of these are that cheap given the fairly short distance involved. We opted for the Alsa bus, which collects from the side of the airport and for €3 per person is by far the best way to transfer. Nice coaches and a pleasant way to see the surrounding area. Look on the website for stops on the route. Point to note here is that the coach can get full and some people may get concerned they will not get a seat on the return, but there was another coach right behind to collect further passengers. For this hotel we chose the last stop and it was a 10-12 min walk. It would be quicker but for the uneven pavement types with cobbles etc to pull cases along. Check in was good, the lady on reception was friendly. However she did not remind us of how to access the Internet (which is free) prior to leaving the reception desk, nor inform us that we need to ask for a key to the inroom safe deposit box, which required handing over €20 cash deposit. So a return to the reception finally had this sorted. The rooms are a good size and have all the amenities except tea and coffee making. On return from a day/evg out it is possible to get a coffee from the bar to the side of the entrance for €1.50 to take to the room. The buffet breakfast has a good choice, but just expect that at busy times, such as when we were there, the food does need replenishing at times. The lifts are not that speedy so if only a couple of floors up, then walk unless you have cases to move. Staff generally not bad, but one checking out, I had ensured I was early and got print out to show that bill was sorted, and took the safe key down later as we left. The lady then took the key but had no idea what to do and waited for someone else to see to me when I did not need them to really. Cannot allow for all eventualities it seems. A good place to stay which is not too far from sights. We were not made aware of a metro (€1.70 a journey) which at the end of the streets which will take you to a massive out of town shopping mall (Shopping Nueva), with all the big brand shops and a good selection of reasonable eateries which are in a separate area. One point to note is that Alhambra is within walking distance but not for anyone with mobility issues. It is 15 mins to the turn off just by Plaza Nueva with Gran Taberna on that corner, and then it is a very steep uphill trek for another 15-20mins to the garden ticket office. The walk down of course much easier.

    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
     Dear Alan, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Granada was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We want to thank you for all the details you have given us about your stay in Granada and our Hotel Occidental Granada. All the details that you gave, surely will come well to all the readers of TripAdvisor; Like all the details of our hotel. We are pleased that you have enjoyed your stay in Granada and hope to have the opportunity again to serve you in the near future. Cristina Dominguez Directora Residente Occidental Granada ****

    Round Indicators
    AtlantaDrummer Kennesaw, GA. 04/24/2018 Krátké dovolené s přáteli

    “Very nice place to stay in an excellent location”

    My wife and I stayed here during our vacation and found this hotel to be a great value. The location was perfect - within easy walking distance of everything. The rooms were spacious and clean, with large screen TVs that could be pulled away and turned from the wall for easy viewing from the bed. There were two reasons I do not give it 5 stars. The first is that they did not have a queen beds. They put two twins next to each other which made for slightly uncomfortable sleep. All other hotels we stayed at had queen beds. The other reason for four stars was we could not cool the room. We set the thermostat as low as it would go and the room continued to stay warm. The breakfast bar was delicious and full of variety - definitely worth the 10 euros. Even with the slightly uncomfortable sleep conditions, we would definitely stay here again.

    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
     Dear guest, Thank you for the great feedback of your recent holiday experience at our Occidental Granada; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We sincerely apologize for not being able to offer you the possibility to upgrade your room due to high occupancy during your stay and encourage you for future occasions to contact our call center to help you choose and book the accommodation type that best meets all your holiday requirements. We would like to thank you for your highlight on the comfort of our beds because at Occidental Granada we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cristina Dominguez Directora Residente Occidental Granada ****

    Round Indicators
    Rameez K Hatfield, United Kingdom. 04/16/2018 S rodinou

    “Very good hotel - has the ingredients to be outstanding ”

    Stayed a couple of nights while visiting Granada with family. The reception and ground floor area is very modern and contemporary. The rooms (and floors above) just need a little updating. Very dark woods harking back to the 90s. Had a slight issue at breakfast. The sautéed mushrooms don’t specify that they have bacon bits mixed in. Spoilt the breakfast experience (very big deal for Muslims).

    HODNOCENÍ

    Round Indicators

    • květen 20 2018
    • Edmonton, Kanada
    • Krátké dovolené s přáteli

    Sylvia_Sharon

    “Nice Place To Stay!”


    Only spent one night there, but it's clean, quiet & close to a lot of things. The breakfast that's included with the room is fine, nothing fancy, but it does the trick. The staff are friendly & helpful.


    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
    Dear Sylvia, Thank you for reviewing your recent stay in our Occidental Granada hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cristina Domínguez Directora Occidental Granada ****

    HODNOCENÍ

    Round Indicators

    • květen 15 2018
    • Underhill, Vermont
    • Páry

    Suzanne S

    “Rude staff, poor service, amenities lacking”


    We stayed here two nights in a standard double room. Although the online listing noted that a minibar and safe were in the room, the mini-refrigerator was there (with a mini-bar order list) but it was empty. Likewise, there was a safe, but it was not usable. No alarm clock. Phone did not work (after we reported it, it took more than a day to repair). We asked about tapas and were told that they started serving in the bar at 8:00, so we came back around 8:00; others were drinking and being offered complementary tapas; we ordered a couple of mixed drinks and were offered tapas, but when they didn't arrive, we were told that for some unexplained reason, they only come with beer or wine (go figure?!) - and we were told that we couldn't even order some and pay for them - told there was no food for us (the restaurant was busy with the large buffet). The bartender was rude, and ended up bringing us beer nuts with gummy bears! The breakfast is large (and expensive 18 Euros per person), but really needs "sneeze screens" - I saw several children playing with the food and sneezing all over one section. The hotel is located in a rather dismal area, a ways from reasonable eating options and shopping.


    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
    Dear Suzanne, Although we sincerely regret your disappointment with your stay in our Occidental Granada, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We want to inform you that the tapas of our GastroBar Jamar are not served with cocktails. With the cocktails are served gummy bears and beer nuts. You could have asked our barman for all the tapas you wanted and, without a doubt, he would be happy to serve them. We also want to inform you that in the safe you have an informative form about its use. But if you have any doubt, you can consult it with reception. On our alarm clock, we want to inform you that we do not have a physical alarm, but we have an alarm system in our reception indicating the number of your room. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. For a future occasion, please do not hesitate to contact the reception desk for anything to find an immediate solution for you. In reception we have all the information you need about all the services of our hotel. Both in the restaurant and on our official website we have the public prices of our services where the buffet breakfast costs € 10, we regret the confusion about the price. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cristina Domínguez Directora Occidental Granada ****

    HODNOCENÍ

    Round Indicators

    • květen 3 2018
    • Bromley, Spojené království

    Alan P

    “Comfortable hotel in a good location”


    My wife and I chose this as it was a reasonable price during the Easter week. Many hotels were really quite expensive during this period. The location is good, being about 10-15 mins walk to main shopping area with Plaza Nueva a couple of minutes beyond. From Granada airport there is the usual taxi, or option to have a private car if arranged beforehand to get you to the town centre. Neither of these are that cheap given the fairly short distance involved. We opted for the Alsa bus, which collects from the side of the airport and for €3 per person is by far the best way to transfer. Nice coaches and a pleasant way to see the surrounding area. Look on the website for stops on the route. Point to note here is that the coach can get full and some people may get concerned they will not get a seat on the return, but there was another coach right behind to collect further passengers. For this hotel we chose the last stop and it was a 10-12 min walk. It would be quicker but for the uneven pavement types with cobbles etc to pull cases along. Check in was good, the lady on reception was friendly. However she did not remind us of how to access the Internet (which is free) prior to leaving the reception desk, nor inform us that we need to ask for a key to the inroom safe deposit box, which required handing over €20 cash deposit. So a return to the reception finally had this sorted. The rooms are a good size and have all the amenities except tea and coffee making. On return from a day/evg out it is possible to get a coffee from the bar to the side of the entrance for €1.50 to take to the room. The buffet breakfast has a good choice, but just expect that at busy times, such as when we were there, the food does need replenishing at times. The lifts are not that speedy so if only a couple of floors up, then walk unless you have cases to move. Staff generally not bad, but one checking out, I had ensured I was early and got print out to show that bill was sorted, and took the safe key down later as we left. The lady then took the key but had no idea what to do and waited for someone else to see to me when I did not need them to really. Cannot allow for all eventualities it seems. A good place to stay which is not too far from sights. We were not made aware of a metro (€1.70 a journey) which at the end of the streets which will take you to a massive out of town shopping mall (Shopping Nueva), with all the big brand shops and a good selection of reasonable eateries which are in a separate area. One point to note is that Alhambra is within walking distance but not for anyone with mobility issues. It is 15 mins to the turn off just by Plaza Nueva with Gran Taberna on that corner, and then it is a very steep uphill trek for another 15-20mins to the garden ticket office. The walk down of course much easier.


    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
    Dear Alan, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Granada was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We want to thank you for all the details you have given us about your stay in Granada and our Hotel Occidental Granada. All the details that you gave, surely will come well to all the readers of TripAdvisor; Like all the details of our hotel. We are pleased that you have enjoyed your stay in Granada and hope to have the opportunity again to serve you in the near future. Cristina Dominguez Directora Residente Occidental Granada ****

    HODNOCENÍ

    Round Indicators

    • duben 24 2018
    • Kennesaw, GA
    • Krátké dovolené s přáteli

    AtlantaDrummer

    “Very nice place to stay in an excellent location”


    My wife and I stayed here during our vacation and found this hotel to be a great value. The location was perfect - within easy walking distance of everything. The rooms were spacious and clean, with large screen TVs that could be pulled away and turned from the wall for easy viewing from the bed. There were two reasons I do not give it 5 stars. The first is that they did not have a queen beds. They put two twins next to each other which made for slightly uncomfortable sleep. All other hotels we stayed at had queen beds. The other reason for four stars was we could not cool the room. We set the thermostat as low as it would go and the room continued to stay warm. The breakfast bar was delicious and full of variety - definitely worth the 10 euros. Even with the slightly uncomfortable sleep conditions, we would definitely stay here again.


    Occidental g, Director General v zařízení Occidental Granada, odpověděl na tuto recenzi.
    Dear guest, Thank you for the great feedback of your recent holiday experience at our Occidental Granada; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We sincerely apologize for not being able to offer you the possibility to upgrade your room due to high occupancy during your stay and encourage you for future occasions to contact our call center to help you choose and book the accommodation type that best meets all your holiday requirements. We would like to thank you for your highlight on the comfort of our beds because at Occidental Granada we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cristina Dominguez Directora Residente Occidental Granada ****

    HODNOCENÍ

    Round Indicators

    • duben 16 2018
    • Hatfield, United Kingdom
    • S rodinou

    Rameez K

    “Very good hotel - has the ingredients to be outstanding ”


    Stayed a couple of nights while visiting Granada with family. The reception and ground floor area is very modern and contemporary. The rooms (and floors above) just need a little updating. Very dark woods harking back to the 90s. Had a slight issue at breakfast. The sautéed mushrooms don’t specify that they have bacon bits mixed in. Spoilt the breakfast experience (very big deal for Muslims).