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Barceló Santa Cruz Contemporáneo Hotel Events
;
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Mapa a poloha

Rambla de Santa Cruz 116   38001 Santa Cruz de Tenerife , Islas Canarias   España  


Places of Interest

15,3 km Letiště Tenerife Sever

7 km Pláž Las Teresitas

8,6 km Přístav Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Názory klientů

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Occidental Santa Cruz Contemporáneo

4.0/5 Round Indicators
| 1543 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

33% Complete

510

Velmi dobré

36% Complete

570

Normální

18% Complete

284

Špatné

7% Complete

120

Velmi špatné

3% Complete

59

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    Round Indicators
    jwrightmum Acantilado de los Gigantes, Španělsko. 07/04/2019 Páry

    “Disappointed”

    We booked a well deserved break at the hotel on 2nd July for 2 nights, having checked trip advisor beforehand, it mentioned the pool doesn’t open until July, hence we waited until the 2nd July to book, when we got there the pool was not opened to be told it could be anytime in July, very very disappointed then the electricity broke down on our floor during the night and still was not repaired before we left the next day, so we could not shower and wash hair as we could not use the hairdryer, no charge left on my phone as we needed the torch light from my phone during the night to read. The shower in room 410 has a single glass panel so every time you shower the tiled floor was excessively wet and the door into the bathroom and woodwork was warped as this is obviously a regular occurrence. Won’t be rushing back any time soon to a Barcelo Hotel.

    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
     Dear customer, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We really sorry your disappointment when finding our pool closed, but as we already warned on all the websites which our hotel is announced, because of technical reasons of updating and maintenance the pool will remain closed until August. We deeply feel that the experience in our hotel has been worse by this inconvenience. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    LightPacker723694 06/14/2019 S rodinou

    “2 Night stay”

    Good clean hotel. Great service . Shame the pool is only open in July and August . Apparently they are the 'only' summer months. I visit Santa Cruz every 4/5 weeks So will only stay here in those months in future.

    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
     Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    Mlindzy Chicago, Illinois. 05/06/2019 Služební cesty

    “An excellent hotel in downtown Santa Cruz”

    I stayed here 2 nights with a team of work colleagues last month and we enjoyed everything about our stay. The location is central, with a parking garage about 2 blocks away, and walking distance to many restaurants and shops. The staff was very nice, our rooms were clean and spacious, as were the common areas. The price for the quality is excellent, and even though we didn't dine for breakfast the coffee counter offered very good morning coffees and pastries.

    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
     Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    Stefano B Palma de Mallorca, Islas Baleares, Spain. 05/06/2019 Služební cesty

    “A Wonderful Stay”

    Clean, comfortable and in a perfect location. I enjoyed to stay at this hotel and the room was perfect. Along with a tasty breakfast. Not to mention how kind the employees of the hotel are. Perfect experience.

    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
     Dear customer, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Santa Cruz Contemporáneo hotel and are delighted to read that we were able to match your expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffet because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    miltin7 Fuerteventura, Španělsko. 05/05/2019 Pro jednotlivce

    “Fantastic hotel, i will be back!!!”

    Fantastic hotel in the heart of Santa Cruz. Located on one of the main streets. Service was great and staff are really helpful and friendly. I specially like the fact that the evening meals were a la carte. Excellent value for money!!! Rooms are really comfy y soundproof so i had a great nights sleep during my visit. Would recommend this hotel to all the friends n family.

    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
     Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Sincerely, Manuel R. Pérez Hotel Manager Assistant

    HODNOCENÍ

    Round Indicators

    • červenec 4 2019
    • Acantilado de los Gigantes, Španělsko
    • Páry

    jwrightmum

    “Disappointed”


    We booked a well deserved break at the hotel on 2nd July for 2 nights, having checked trip advisor beforehand, it mentioned the pool doesn’t open until July, hence we waited until the 2nd July to book, when we got there the pool was not opened to be told it could be anytime in July, very very disappointed then the electricity broke down on our floor during the night and still was not repaired before we left the next day, so we could not shower and wash hair as we could not use the hairdryer, no charge left on my phone as we needed the torch light from my phone during the night to read. The shower in room 410 has a single glass panel so every time you shower the tiled floor was excessively wet and the door into the bathroom and woodwork was warped as this is obviously a regular occurrence. Won’t be rushing back any time soon to a Barcelo Hotel.


    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
    Dear customer, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We really sorry your disappointment when finding our pool closed, but as we already warned on all the websites which our hotel is announced, because of technical reasons of updating and maintenance the pool will remain closed until August. We deeply feel that the experience in our hotel has been worse by this inconvenience. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    HODNOCENÍ

    Round Indicators

    • červen 14 2019
    • S rodinou

    LightPacker723694

    “2 Night stay”


    Good clean hotel. Great service . Shame the pool is only open in July and August . Apparently they are the 'only' summer months. I visit Santa Cruz every 4/5 weeks So will only stay here in those months in future.


    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
    Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    HODNOCENÍ

    Round Indicators

    • květen 6 2019
    • Chicago, Illinois
    • Služební cesty

    Mlindzy

    “An excellent hotel in downtown Santa Cruz”


    I stayed here 2 nights with a team of work colleagues last month and we enjoyed everything about our stay. The location is central, with a parking garage about 2 blocks away, and walking distance to many restaurants and shops. The staff was very nice, our rooms were clean and spacious, as were the common areas. The price for the quality is excellent, and even though we didn't dine for breakfast the coffee counter offered very good morning coffees and pastries.


    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
    Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    HODNOCENÍ

    Round Indicators

    • květen 6 2019
    • Palma de Mallorca, Islas Baleares, Spain
    • Služební cesty

    Stefano B

    “A Wonderful Stay”


    Clean, comfortable and in a perfect location. I enjoyed to stay at this hotel and the room was perfect. Along with a tasty breakfast. Not to mention how kind the employees of the hotel are. Perfect experience.


    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
    Dear customer, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Santa Cruz Contemporáneo hotel and are delighted to read that we were able to match your expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffet because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    HODNOCENÍ

    Round Indicators

    • květen 5 2019
    • Fuerteventura, Španělsko
    • Pro jednotlivce

    miltin7

    “Fantastic hotel, i will be back!!!”


    Fantastic hotel in the heart of Santa Cruz. Located on one of the main streets. Service was great and staff are really helpful and friendly. I specially like the fact that the evening meals were a la carte. Excellent value for money!!! Rooms are really comfy y soundproof so i had a great nights sleep during my visit. Would recommend this hotel to all the friends n family.


    Escape717331, Manager v zařízení Occidental Santa Cruz Contemporaneo, odpověděl na tuto recenzi.
    Dear customer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Sincerely, Manuel R. Pérez Hotel Manager Assistant

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód“) je kombinací písmen anebo čísel umožňující slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a příslušná sleva vám bude z této rezervace odečtena. Po zadání kódu budou již ceny zobrazené v 1. kroku rezervačního procesu zahrnovat uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo nadstandardních služeb ani pro ceny posledních pokojů, které jsou ještě v nabídce. Přípustný je pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 20 % z ceny, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, milleniálové, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá platné úřední dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nebudou splněny podmínky, si hotel vyhrazuje právo doúčtovat dané částky odečtené při původní rezervaci.

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