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Occidental Pera Istanbul

Kamer Hatun mah., Mesrutiyet Caddesi 34   34435 Istanbul , Beyoğlu   Turkey  


Puntos de Interés

21,4 km Mezinárodní letiště Atatürk

4 km Modrá mešita

3,8 km Gran Bazar

Názory klientů

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Occidental Pera Istanbul

4.5/5 Round Indicators
| 8 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

75% Complete

6

Velmi dobré

0% Complete

0

Normální

12% Complete

1

Špatné

12% Complete

1

Velmi špatné

0% Complete

0

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    Round Indicators
    Mimve Barcelona, Španělsko. 06/17/2018 Páry

    “Genial”

    Al lado de una de las calles más céntricas de la ciudad, pero alejado del ruido. Nuestra llegada fue con una estupenda acogida por todo su personal. La habitación es muy amplia y decorada con buen gusto, y el baño es muy grande! El restaurante nos dio cena excelente todos los días, y variada! y los desayunos son muy completos también, están todos pendientes de que todo esté a tu gusto. Gran hospitalidad de todo el personal. El wifi funciona a la perfección. Nos gustaría mencionar a todo el personal que hizo increíble nuestra estancia (Fettah, Sezgin, Ibrahim, Yasin, Hasan, Azad y Borja), así como que puedan hacer extensible nuestro agradecimiento al resto. Sin duda repetiríamos.

    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
     Estimada Mimve, Le queremos agradecer sus maravillosas palabras dedicadas a nuestro hotel. Nos llena de orgullo saber que se ha sentido muy acogida por nuestro personal y que le facilitaron cualquier peticion que solicitara. Sin duda esto sera una gran motivacion y le haremos llegar a todo el personal sus elogios y sus palabras. Nos alegramos que disfrutara de las cenas durante los dias de su estancia. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Saludos cordiales. La direccion del Hotel

    Round Indicators
    Ahmed A 05/04/2018

    “Not the best ”

    Room is average , I asked many times to operate the A/C but without any respond from hotel, water pressure was not good at toilet, elevator very small and slow, but hotel location is nice and it’s have indoor pool and spa.

    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
     Dear Ahmed, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system during your stay. Thank you for pointing out the beauty and comfort of our indoor pool and wellness area which is a bid value to our guest who can enjoy and rest during their stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, The Hotel Management

    Round Indicators
    Mark T Chorvatsko. 04/30/2018 Pro jednotlivce

    “Location”

    This was my second trip to Istanbul so I wanted to be closer to the city centre. I chose this hotel, as it's only 50m away from Istikal street. The hotel need some little renovations, but all in all the most important is the service which was great! Especially Fettah, front desk manager.

    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
     Dear Mark T, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Istanbul . Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Hotel Management

    Round Indicators
    _vahediar Londýn, Spojené království. 04/29/2018 S rodinou

    “Terrible management”

    when i first arrived i was told by reception that i will have a nice view and room on the 7th floor. After getting checked-in quickly, i opened the door expecting what i was assured by the staff ; the room was quite small but clean. The view from my room was chaos, opposite me was old and ugly buildings. Although this was not the biggest issue, the most significant problem was the broken AC in the room. Because of this, i had to open the window at night as it was to hot to sleep however the noise from the streets especially the constant beeping of cars every night were extremely loud and couldn't sleep for most nights. i complained about this issue to the receptionist and they told me different excuses every night, one of them being that the engineer was going to fix it. But when i checked the previous reviews for the hotel i found that this has been an issue for more than 2 years and also giving them false excuses. The two good things about this hotel was the staff working in the dining room for the breakfast and the nice swimming pool and sauna. I suggest if you are going to stay at this hotel make sure you are not facing the front side.

    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
     Dear vahediar, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We sincerely apologize for not being able to offer you the possibility to upgrade your room due to high occupancy during your stay and regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort and Wellness area. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely, The hotel Management

    Round Indicators
    Carlos G 04/18/2018 Služební cesty

    “AMAZING”

    The city was awesome, but the place was maybe even better. Everything was absolultely lovely, and I have to mention about the staff, specially Mr. Sanchez, who looked eager to meet our needs and was so charming.

    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
     Dear Carlos G, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The hotel Management

    HODNOCENÍ

    Round Indicators

    • červen 17 2018
    • Barcelona, Španělsko
    • Páry

    Mimve

    “Genial”


    Al lado de una de las calles más céntricas de la ciudad, pero alejado del ruido. Nuestra llegada fue con una estupenda acogida por todo su personal. La habitación es muy amplia y decorada con buen gusto, y el baño es muy grande! El restaurante nos dio cena excelente todos los días, y variada! y los desayunos son muy completos también, están todos pendientes de que todo esté a tu gusto. Gran hospitalidad de todo el personal. El wifi funciona a la perfección. Nos gustaría mencionar a todo el personal que hizo increíble nuestra estancia (Fettah, Sezgin, Ibrahim, Yasin, Hasan, Azad y Borja), así como que puedan hacer extensible nuestro agradecimiento al resto. Sin duda repetiríamos.


    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
    Estimada Mimve, Le queremos agradecer sus maravillosas palabras dedicadas a nuestro hotel. Nos llena de orgullo saber que se ha sentido muy acogida por nuestro personal y que le facilitaron cualquier peticion que solicitara. Sin duda esto sera una gran motivacion y le haremos llegar a todo el personal sus elogios y sus palabras. Nos alegramos que disfrutara de las cenas durante los dias de su estancia. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Saludos cordiales. La direccion del Hotel

    HODNOCENÍ

    Round Indicators

    • květen 4 2018

    Ahmed A

    “Not the best ”


    Room is average , I asked many times to operate the A/C but without any respond from hotel, water pressure was not good at toilet, elevator very small and slow, but hotel location is nice and it’s have indoor pool and spa.


    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
    Dear Ahmed, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system during your stay. Thank you for pointing out the beauty and comfort of our indoor pool and wellness area which is a bid value to our guest who can enjoy and rest during their stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, The Hotel Management

    HODNOCENÍ

    Round Indicators

    • duben 30 2018
    • Chorvatsko
    • Pro jednotlivce

    Mark T

    “Location”


    This was my second trip to Istanbul so I wanted to be closer to the city centre. I chose this hotel, as it's only 50m away from Istikal street. The hotel need some little renovations, but all in all the most important is the service which was great! Especially Fettah, front desk manager.


    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
    Dear Mark T, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Istanbul . Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Hotel Management

    HODNOCENÍ

    Round Indicators

    • duben 29 2018
    • Londýn, Spojené království
    • S rodinou

    _vahediar

    “Terrible management”


    when i first arrived i was told by reception that i will have a nice view and room on the 7th floor. After getting checked-in quickly, i opened the door expecting what i was assured by the staff ; the room was quite small but clean. The view from my room was chaos, opposite me was old and ugly buildings. Although this was not the biggest issue, the most significant problem was the broken AC in the room. Because of this, i had to open the window at night as it was to hot to sleep however the noise from the streets especially the constant beeping of cars every night were extremely loud and couldn't sleep for most nights. i complained about this issue to the receptionist and they told me different excuses every night, one of them being that the engineer was going to fix it. But when i checked the previous reviews for the hotel i found that this has been an issue for more than 2 years and also giving them false excuses. The two good things about this hotel was the staff working in the dining room for the breakfast and the nice swimming pool and sauna. I suggest if you are going to stay at this hotel make sure you are not facing the front side.


    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
    Dear vahediar, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We sincerely apologize for not being able to offer you the possibility to upgrade your room due to high occupancy during your stay and regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort and Wellness area. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely, The hotel Management

    HODNOCENÍ

    Round Indicators

    • duben 18 2018
    • Služební cesty

    Carlos G

    “AMAZING”


    The city was awesome, but the place was maybe even better. Everything was absolultely lovely, and I have to mention about the staff, specially Mr. Sanchez, who looked eager to meet our needs and was so charming.


    petrailcheva, Channel Manager v zařízení Occidental Pera Istanbul, odpověděl na tuto recenzi.
    Dear Carlos G, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The hotel Management

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    Sleva neplatí pro ceny doplňkových anebo mimořádných služeb ani na ceny posledních pokojů, které jsou ještě v nabídce. Je dovolen pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 25 % z ceny v hotelech v Latinské Americe a 20 % z ceny v hotelech v Evropě a Středomoří, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, millenials, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá oficiální a platné dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nedojde ke splnění podmínek, vyhrazuje si hotel právo doúčtovat dané částky odečtené při originální rezervaci.

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