Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa
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Rotonda del Fuego, Terra Mítica   03502 Finestrat, Alicante ,   España  


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55,2 km Letiště Alicante-Elche

1 km Stanice FGV Terra Mítica

2 km Pláž Cala Finestrat

25 km Hrad Guadalest

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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2334 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Výborné

65% Complete

1519

Velmi dobré

20% Complete

489

Normální

8% Complete

210

Špatné

2% Complete

65

Velmi špatné

2% Complete

51

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    Round Indicators
    berne_eclou St. Julien. 09/20/2018 Páry

    “Fabulous, Charming from every point of view”

    Have just returned from a 1-week stay and honestly cannot fault anything! The staff were all absolutely charming from the Voiturier, Front Desk, Restaurant team, Pool team ... they were discrete but attentive to any requests. A ZEN way to get away from the hustle and bustle. We enjoyed every minute. THANK YOU all - so regret we were not more attentive to the personnel’s names ... shame on us!!
    Round Indicators
    kevtee Glasgow, Spojené království. 09/14/2018 Páry

    “Overall - great hotel”

    My wife and I have just visited the Asian Gardens Hotel and Spa and overall we had a great holiday and would recommend this hotel to others. In terms of positives: - great rooms - beautiful hotel - excellent pool areas - incredible staff, very professional and just lovely people. - a good number of options for dining - gardens are stunning In terms of negatives (not much at all), but couple of things that did impact us. - food. The options for food are excellent, but I do believe that some of the meals were overpriced for the food received. The food was at a good level (especially breakfast) but for prices charged at some restaurants, I expected a bit better quality (that is personal opinion though) - we went 1st week in September and there was a high volume of families on holiday, the hotel was very busy and the whole dynamic of holiday also seemed to change especially at weekends. Again, it is personal preference but for relaxation we much preferred when the hotel was quieter during the week. Finally, I would like to say that the staff at the hotel are outstanding. I could not fault any of the service that we received, very professional and very friendly. The staff at main pool during day were excellent. Special mention to Cinthia who worked at breakfast and in the restaurants....a credit to the hotel and was a delight to deal with all the time. Overall, we had an amazing holiday and thanks to everyone for ensuring that we had a great time. A couple of minor issues but as I said that is probably down to personal preferences rather than fault on hotels part. We hope to return to this hotel in the future.

    DireccionAsiaGardens, Subdreictor v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, First of all, on behalf of the entire team of Asia Gardens we would like to thank you for posting on Tripadvisor such a complete and detailed feedback which summarize your fabulous experience with us. We are very glad to know that you had a lovely stay with us and you enjoyed a fantastic holiday at our property. Apart from the positive side of your experience, we would like to thank you for bringing to our attention the weak areas since we want to keep on improving our services and reach the superior excellence we are known for. Finally, we realy appreciate your kind comments about the friendliness of our staff in particular about Cinthia. Since we know you are willing to be back, we will be more than happy to welcome you again. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Jordy D Antverpy, Belgie. 09/12/2018 Páry

    “Beautiful property but there is work to do!”

    First of all - the property is absolutely amazing. Beautiful gardens, cosy restaurants and lovely rooms with all the comfort you need. However - when you are Leading Hotels of the World; it made me very sad to see how basic the breakfast area is; very busy “all-you-can-eat” buffet which made me feel I was in a completely different “relax” hotel then where I checked in. It was very clear that they were understaffed at the breakfast section since all the tables around me stayed dirty during my entire meal. Please review the breakfast concept as this is not in line with the brand of the hotel. Furthermore - the Thai Spa is the real disappointing area of the hotel. The facilities are very basic as you have only a swimming pool and steam area which is only available if you book a treatment. I went to the reception for a booking of a treatment and it was sad to hear that I had to wait for 2 days before there was an availability - really? Leading Hotels? The spa and gym are very dated and I think a complete renovation is more than necessary. The reception area of the spa looks like a mess and looks cheap. The staff at the hotel is amazing! They are so friendly and no question is too much for them. The check in went very smooth. Last thing - the water of the swimming pools is not heated in September which made the water ice cold sometimes. Only in the later afternoon it became a bit warmer due to the sun; step it up with the wellness facilities; build some jacuzzis in the swimming pools; some lounge music around the swimming area and it will be amazing - but as I said in the title of this review - there is work to do! Overall - it is a relaxing environment but the brand which you would expect from the website is not matching with reality.

    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, First of all, thanks for leaving a review on Tripadvisor and for your recent stay with us. While we are glad to read that you loved our concept, rooms and gastronomic offer, we feel slightly disappointed when reading that our breakfast area and our Thai Spa did not meet your expectations. However, I would like to inform you that we have been working in our breakfast concept during last year and we have already develop a new one which I trust it will match all your expectations. We really appreciate your kind comments about the staff and we will be more tan happy to welcome you back soon. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Martina H Londýn, Spojené království. 09/11/2018 Páry

    “Paradise hotel and gardens”

    As an airline crew I stayed in the best hotels around the world. I would give this place 6* if I could, absolutely stunning hotel with gardens like you see on postcards from Bali, loved staying there, hoping to be back

    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, Thank you very much for staying at Asia Gardens and for leaving an excellent review on Tripadvisor. We are glad to read you enjoyed your stay with us and you loved the hotel and its amazing gardens and facilities. We look forward to welcoming you back you soon. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    axeandy Kingston-upon-Hull, Spojené království. 06/25/2014

    “Úžasné místo”

    Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.

    BarceloAsiaGardens, Gerente v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear and distinguished "axeandy", First of all, I would like to show you how much we appreciate the time you have dedicated us, by writing this review and overall, your kind words which I, for sure, will transmit to our team. As you mention in your comment, we have shown to be flexible, and yours is only an example, as we try hard to adapt to our guests will so that they can notice we work towards covering their expectations. We are so glad you had a very nice stay and, taking your words, we really expect to receive you back here soon. Without any further ado, Yours faithfully, Pablo Canca Deputy Manager

    HODNOCENÍ

    Round Indicators

    • září 20 2018
    • St. Julien
    • Páry

    berne_eclou

    “Fabulous, Charming from every point of view”


    Have just returned from a 1-week stay and honestly cannot fault anything! The staff were all absolutely charming from the Voiturier, Front Desk, Restaurant team, Pool team ... they were discrete but attentive to any requests. A ZEN way to get away from the hustle and bustle. We enjoyed every minute. THANK YOU all - so regret we were not more attentive to the personnel’s names ... shame on us!!


    HODNOCENÍ

    Round Indicators

    • září 14 2018
    • Glasgow, Spojené království
    • Páry

    kevtee

    “Overall - great hotel”


    My wife and I have just visited the Asian Gardens Hotel and Spa and overall we had a great holiday and would recommend this hotel to others. In terms of positives: - great rooms - beautiful hotel - excellent pool areas - incredible staff, very professional and just lovely people. - a good number of options for dining - gardens are stunning In terms of negatives (not much at all), but couple of things that did impact us. - food. The options for food are excellent, but I do believe that some of the meals were overpriced for the food received. The food was at a good level (especially breakfast) but for prices charged at some restaurants, I expected a bit better quality (that is personal opinion though) - we went 1st week in September and there was a high volume of families on holiday, the hotel was very busy and the whole dynamic of holiday also seemed to change especially at weekends. Again, it is personal preference but for relaxation we much preferred when the hotel was quieter during the week. Finally, I would like to say that the staff at the hotel are outstanding. I could not fault any of the service that we received, very professional and very friendly. The staff at main pool during day were excellent. Special mention to Cinthia who worked at breakfast and in the restaurants....a credit to the hotel and was a delight to deal with all the time. Overall, we had an amazing holiday and thanks to everyone for ensuring that we had a great time. A couple of minor issues but as I said that is probably down to personal preferences rather than fault on hotels part. We hope to return to this hotel in the future.


    DireccionAsiaGardens, Subdreictor v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, First of all, on behalf of the entire team of Asia Gardens we would like to thank you for posting on Tripadvisor such a complete and detailed feedback which summarize your fabulous experience with us. We are very glad to know that you had a lovely stay with us and you enjoyed a fantastic holiday at our property. Apart from the positive side of your experience, we would like to thank you for bringing to our attention the weak areas since we want to keep on improving our services and reach the superior excellence we are known for. Finally, we realy appreciate your kind comments about the friendliness of our staff in particular about Cinthia. Since we know you are willing to be back, we will be more than happy to welcome you again. Best regards, Sergio Tamayo Hotel Manager

    HODNOCENÍ

    Round Indicators

    • září 12 2018
    • Antverpy, Belgie
    • Páry

    Jordy D

    “Beautiful property but there is work to do!”


    First of all - the property is absolutely amazing. Beautiful gardens, cosy restaurants and lovely rooms with all the comfort you need. However - when you are Leading Hotels of the World; it made me very sad to see how basic the breakfast area is; very busy “all-you-can-eat” buffet which made me feel I was in a completely different “relax” hotel then where I checked in. It was very clear that they were understaffed at the breakfast section since all the tables around me stayed dirty during my entire meal. Please review the breakfast concept as this is not in line with the brand of the hotel. Furthermore - the Thai Spa is the real disappointing area of the hotel. The facilities are very basic as you have only a swimming pool and steam area which is only available if you book a treatment. I went to the reception for a booking of a treatment and it was sad to hear that I had to wait for 2 days before there was an availability - really? Leading Hotels? The spa and gym are very dated and I think a complete renovation is more than necessary. The reception area of the spa looks like a mess and looks cheap. The staff at the hotel is amazing! They are so friendly and no question is too much for them. The check in went very smooth. Last thing - the water of the swimming pools is not heated in September which made the water ice cold sometimes. Only in the later afternoon it became a bit warmer due to the sun; step it up with the wellness facilities; build some jacuzzis in the swimming pools; some lounge music around the swimming area and it will be amazing - but as I said in the title of this review - there is work to do! Overall - it is a relaxing environment but the brand which you would expect from the website is not matching with reality.


    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, First of all, thanks for leaving a review on Tripadvisor and for your recent stay with us. While we are glad to read that you loved our concept, rooms and gastronomic offer, we feel slightly disappointed when reading that our breakfast area and our Thai Spa did not meet your expectations. However, I would like to inform you that we have been working in our breakfast concept during last year and we have already develop a new one which I trust it will match all your expectations. We really appreciate your kind comments about the staff and we will be more tan happy to welcome you back soon. Best regards, Sergio Tamayo Hotel Manager

    HODNOCENÍ

    Round Indicators

    • září 11 2018
    • Londýn, Spojené království
    • Páry

    Martina H

    “Paradise hotel and gardens”


    As an airline crew I stayed in the best hotels around the world. I would give this place 6* if I could, absolutely stunning hotel with gardens like you see on postcards from Bali, loved staying there, hoping to be back


    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, Thank you very much for staying at Asia Gardens and for leaving an excellent review on Tripadvisor. We are glad to read you enjoyed your stay with us and you loved the hotel and its amazing gardens and facilities. We look forward to welcoming you back you soon. Best regards, Sergio Tamayo Hotel Manager

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Kingston-upon-Hull, Spojené království

    axeandy

    “Úžasné místo”


    Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.


    BarceloAsiaGardens, Gerente v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear and distinguished "axeandy", First of all, I would like to show you how much we appreciate the time you have dedicated us, by writing this review and overall, your kind words which I, for sure, will transmit to our team. As you mention in your comment, we have shown to be flexible, and yours is only an example, as we try hard to adapt to our guests will so that they can notice we work towards covering their expectations. We are so glad you had a very nice stay and, taking your words, we really expect to receive you back here soon. Without any further ado, Yours faithfully, Pablo Canca Deputy Manager

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