Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa
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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Rotonda del Fuego, Terra Mítica   03502 Finestrat, Alicante ,   España  


Places of Interest

55,2 km Letiště Alicante-Elche

1 km Stanice FGV Terra Mítica

2 km Pláž Cala Finestrat

25 km Hrad Guadalest

Premios y Reconocimientos Prizes and awards

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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2263 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

65% Complete

1474

Velmi dobré

21% Complete

477

Normální

8% Complete

203

Špatné

2% Complete

61

Velmi špatné

2% Complete

48

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    Round Indicators
    RNNeill County Down, Spojené království. 07/16/2018 Páry

    “Zen paradise in Spain”

    Asia Gardens is simply an incredible hotel. The pools are the best of all of the hotels that we have visited and are beautiful, surrounded by lush and colourful gardens. We found that at the weekends, the many pool areas became very busy however during the week, they were much quieter, with lots of 'island' areas and hideaways with sunbeds. The gardens are worthy of a visit themselves, they're just incredible and the hotel's many restaurants cater for a wide variety of preferences. One small comment is that it would have been good to have an area for more 'snacking' options during the day, rather than just the Zen bar which was some distance away from the main pool area. The Spa was also a real highlight and the treatments exceptional. I visited three times and each time had a therapist called Rozinda (I think this is the spelling) - she was so professional and incredibly nice - and this is why I was encouraged to return back a number of times during our stay. Our room was also superb, with a huge balcony, and every night, a list of activities for the following day was dropped into the room, which was great and very informative (would so love to have had an nespresso machine in the room but this is a very small thing and perhaps I'm alone is loving a quick espresso first thing). Couple of small points: - you don't actually need to leave the resort but if so, there's not a lot close to the hotel to see / visit. Benidorm was close by but this wasn't for us and would seem to be completely at odds with the zen like qualities of the hotel. - a little shop in hotel where you could get basics such as additional toiletries, newspapers, magazines etc would be a welcome addition. - wine and beer prices are reasonable and in fact good value for money in a 5* hotel however spirit prices are very expensive. All in all this is an exceptional hotel - one of the best if not the best in Spain, and one which we hope to return soon.
    Round Indicators
    cynjunmar Birmingham, Spojené království. 07/10/2018 S rodinou

    “Perfect”

    Just absolutely brilliant, a wonderful place to visit, hotel and gardens just magical, couldn't ask for more, food excellent and a good choice in the Buffet dining room. Will be visiting again next year already looking forward to it.
    Round Indicators
    Belinda F 07/06/2018

    “Lovely all around ”

    We came last year for a week and are back for 10 days. The gardens and pools are stunning. There is always a slight breeze so never too hot. Nice choice of restaurants. But most of all bravo to the hotel manager who has managed to get the concept of excellent service throughout the hotel. Gardners, cleaners, reception, life guards etc you name they all go out of their way ! No one ever says that’s not my job! A special thank you to Denitsa, for solving two small issues in a matter of minutes ! It is Asian service in an Asian atmosphere. We will be back.

    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, Thank you very much for staying at Asia gardens and thank you again for kind words about our hotel. We are very glad to know that your last experience at Asia Gardens was so good that you repeated your experience with us again this year. We love nothing more than creating a top quality service and luxury atmosphere and we are very happy to read we have been successful in achieving this. We are thrilled to know you are willing to be back again and we look forward to your next visit. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Tomas P 06/29/2018

    “Strange feelings”

    Amazing garden. Beautiful rooms and reception building. Great location. Would say high price and 5* are justified, BUT Its a great underinvestment into staff. Its doesn’t mean, they are not smiling to you all the time. They just not professional enough for the ambition the place want to present. Just a few examples: - Majority of the staff outside reception almost do not speak English; - The food in restaurants is quite average; - Bartenders in the bar even don’t know how to do Aperol Spritz and gives you mixture of Aperol and soda. For 9€... - And the funniest one: staff is knocking in the door in the evening and giving to you a jacket (!?) packed in a bag by mentioning your surname (a right one) claiming its a gift. Questions on mistake possible (from our side) are not being accepted. Ok, we took it. As its a size S, I say to my daughter - its a gift for you. She is happy. After 20min, know to the door, where the staff guy is requesting to return a jacket ASAP! Nice, emotional moments...

    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, First of all, thank you very much for taking the time to write about your recent experience at Asia Gardens. While it is great to read that you liked our facilities as well as our location, it is sadden to know that our staff did not meet your expectations and we do apologize for the inconveniences you may had during your stay. However, we would like to explain you that we make a huge invesment in our staff and we take special care training them on daily basis in order to reach the top quality service for which we are known for. We are looking forward to welcoming you back again in order to reinstate your confidence with us. Kind regards, Sergio Tamayo Hotel Manager

    Round Indicators
    axeandy Kingston-upon-Hull, Spojené království. 06/25/2014

    “Úžasné místo”

    Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.

    BarceloAsiaGardens, Gerente v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear and distinguished "axeandy", First of all, I would like to show you how much we appreciate the time you have dedicated us, by writing this review and overall, your kind words which I, for sure, will transmit to our team. As you mention in your comment, we have shown to be flexible, and yours is only an example, as we try hard to adapt to our guests will so that they can notice we work towards covering their expectations. We are so glad you had a very nice stay and, taking your words, we really expect to receive you back here soon. Without any further ado, Yours faithfully, Pablo Canca Deputy Manager

    HODNOCENÍ

    Round Indicators

    • červenec 16 2018
    • County Down, Spojené království
    • Páry

    RNNeill

    “Zen paradise in Spain”


    Asia Gardens is simply an incredible hotel. The pools are the best of all of the hotels that we have visited and are beautiful, surrounded by lush and colourful gardens. We found that at the weekends, the many pool areas became very busy however during the week, they were much quieter, with lots of 'island' areas and hideaways with sunbeds. The gardens are worthy of a visit themselves, they're just incredible and the hotel's many restaurants cater for a wide variety of preferences. One small comment is that it would have been good to have an area for more 'snacking' options during the day, rather than just the Zen bar which was some distance away from the main pool area. The Spa was also a real highlight and the treatments exceptional. I visited three times and each time had a therapist called Rozinda (I think this is the spelling) - she was so professional and incredibly nice - and this is why I was encouraged to return back a number of times during our stay. Our room was also superb, with a huge balcony, and every night, a list of activities for the following day was dropped into the room, which was great and very informative (would so love to have had an nespresso machine in the room but this is a very small thing and perhaps I'm alone is loving a quick espresso first thing). Couple of small points: - you don't actually need to leave the resort but if so, there's not a lot close to the hotel to see / visit. Benidorm was close by but this wasn't for us and would seem to be completely at odds with the zen like qualities of the hotel. - a little shop in hotel where you could get basics such as additional toiletries, newspapers, magazines etc would be a welcome addition. - wine and beer prices are reasonable and in fact good value for money in a 5* hotel however spirit prices are very expensive. All in all this is an exceptional hotel - one of the best if not the best in Spain, and one which we hope to return soon.


    HODNOCENÍ

    Round Indicators

    • červenec 10 2018
    • Birmingham, Spojené království
    • S rodinou

    cynjunmar

    “Perfect”


    Just absolutely brilliant, a wonderful place to visit, hotel and gardens just magical, couldn't ask for more, food excellent and a good choice in the Buffet dining room. Will be visiting again next year already looking forward to it.


    HODNOCENÍ

    Round Indicators

    • červenec 6 2018

    Belinda F

    “Lovely all around ”


    We came last year for a week and are back for 10 days. The gardens and pools are stunning. There is always a slight breeze so never too hot. Nice choice of restaurants. But most of all bravo to the hotel manager who has managed to get the concept of excellent service throughout the hotel. Gardners, cleaners, reception, life guards etc you name they all go out of their way ! No one ever says that’s not my job! A special thank you to Denitsa, for solving two small issues in a matter of minutes ! It is Asian service in an Asian atmosphere. We will be back.


    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, Thank you very much for staying at Asia gardens and thank you again for kind words about our hotel. We are very glad to know that your last experience at Asia Gardens was so good that you repeated your experience with us again this year. We love nothing more than creating a top quality service and luxury atmosphere and we are very happy to read we have been successful in achieving this. We are thrilled to know you are willing to be back again and we look forward to your next visit. Best regards, Sergio Tamayo Hotel Manager

    HODNOCENÍ

    Round Indicators

    • červen 29 2018

    Tomas P

    “Strange feelings”


    Amazing garden. Beautiful rooms and reception building. Great location. Would say high price and 5* are justified, BUT Its a great underinvestment into staff. Its doesn’t mean, they are not smiling to you all the time. They just not professional enough for the ambition the place want to present. Just a few examples: - Majority of the staff outside reception almost do not speak English; - The food in restaurants is quite average; - Bartenders in the bar even don’t know how to do Aperol Spritz and gives you mixture of Aperol and soda. For 9€... - And the funniest one: staff is knocking in the door in the evening and giving to you a jacket (!?) packed in a bag by mentioning your surname (a right one) claiming its a gift. Questions on mistake possible (from our side) are not being accepted. Ok, we took it. As its a size S, I say to my daughter - its a gift for you. She is happy. After 20min, know to the door, where the staff guy is requesting to return a jacket ASAP! Nice, emotional moments...


    DireccionAsiaGardens, Subdirector v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, First of all, thank you very much for taking the time to write about your recent experience at Asia Gardens. While it is great to read that you liked our facilities as well as our location, it is sadden to know that our staff did not meet your expectations and we do apologize for the inconveniences you may had during your stay. However, we would like to explain you that we make a huge invesment in our staff and we take special care training them on daily basis in order to reach the top quality service for which we are known for. We are looking forward to welcoming you back again in order to reinstate your confidence with us. Kind regards, Sergio Tamayo Hotel Manager

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Kingston-upon-Hull, Spojené království

    axeandy

    “Úžasné místo”


    Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.


    BarceloAsiaGardens, Gerente v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear and distinguished "axeandy", First of all, I would like to show you how much we appreciate the time you have dedicated us, by writing this review and overall, your kind words which I, for sure, will transmit to our team. As you mention in your comment, we have shown to be flexible, and yours is only an example, as we try hard to adapt to our guests will so that they can notice we work towards covering their expectations. We are so glad you had a very nice stay and, taking your words, we really expect to receive you back here soon. Without any further ado, Yours faithfully, Pablo Canca Deputy Manager

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