- Barceló
- General information
- Accessibility
Accessibility statement from the Barceló Hotel Group
First publication date: June 19, 2025
Last updated:June 26, 2025
I.- Organisation and scope
- Responsible entity: Barceló Hotel Group
- Websites Covered:
- https://www.barcelo.com
- https://reservation.barcelo.com
- Mobile apps: A full audit was not performed; only a basic manual smoke test was carried out on the mobile website on iOS (VoiceOver + Safari) and Android (TalkBack + Chrome).
- Audited modules: Booking Home, LP Hotel Booking, Navigation Menu, LP Destination, LP Hotel Info, CBE and Extras.
- Methodologies and tools: Thorough auditing with manual testing (NVDA, keyboard-solo, mobile screen readers) and automated assessments (axe DevTools, WAVE).
II.- Regulatory framework, level of conformity and legal deadlines
This website is partially compliant with the UNE-EN 301 549:2023 standard and the WCAG 2.2 Level AA Guidelines, due to the exceptions indicated in section 5. On a voluntary basis, we also work to meet the relevant WCAG 2.2 AA criteria.
Legal References and Timeline:
| Date | Obligation under Law 11/2023, which transposes Directive 2019/882 in Spain |
| Jun 28, 2025 | New digital products and services introduced to the market must be accessible from launch. |
| Jun 28, 2025 | Entry into force of European Directive 2019/882. |
| Jun 28, 2030 | End of the transitional period to adapt existing products and services before 2025. |
III.- Measures to support accessibility
Comprehensive accessibility audit carried out by A11ySolutions specialists, supported by automatic tools and tests using screen readers.
Methodologies and tools used
- Integration of accessibility testing into the development and QA flow.
- Internal training programmes (February-June 2025):
- Strategic introduction to accessibility.
- WCAG 2.2 for technical teams.
- Inclusive design for UX/UI.
- Development of accessible components.
- Annual roadmap with quantifiable budget and goals.
IV.- Evaluation method
Comprehensive audit carried out by A11ySolutions specialists through:
- Desktop Testing:
- NVDA + Chrome (Windows 11)
- NVDA + Firefox (Windows 11)
- Keyboard-only navigation
- Additional automatic assessments: axe DevTools, WAVE.
- Mobile Smoke Test:
- VoiceOver + Safari (iOS)
- TalkBack + Chrome (Android)
V.- Non-accessible content (representative examples)
| Module | Barrier detected | WCAG Criteria | Priority | Status |
| Home Booking | Date selector inaccessible by keyboard | 2.1.1 Keyboard | High | In progress |
| Core Booking Engine | Insufficient contrast on "Select" buttons | 1.4.3 Minimum contrast | High | In progress |
| Extras (mobile) | Dialogues without dialog or aria-modal role | 4.1.2 Name, role, value | Medium | Planned |
| Global Menu | White text on moving video | 1.4.3 Minimum contrast | Medium | In progress |
Note: The improvement plan is underway and this listing will be updated as fixes are released.
VI.- Compatibility with browsers and technical aids
Tested with the two latest stable versions of Chrome and Firefox and with the following combinations of assistive technologies:
- NVDA + Chrome (Windows 11)
- NVDA + Firefox (Windows 11)
- VoiceOver + Safari (iOS)
- TalkBack + Chrome (Android)
There may be limitations on browsers older than three versions or on Internet Explorer 11.
VII.- Feedback and contact
If you encounter accessibility barriers, please contact us by:
- Email: a11y@barcelo.com
- Customer service telephone number. (local number)
We usually respond within 72 business hours.
VIII.- Preparation of the declaration
This statement was revised and updated on June 26, 2025 based on the detailed audit described in section 4. It will be reviewed at least every six months or after significant changes to the site.
Statement prepared by A11ySolutions for Barceló Hotel Group following the Web Content Accessibility Guidelines (WCAG) and the declaration model recommended by W3C.
